468007 Brillion Site assets currently down. Carrier investigation underway

Incident Report for WiscNet

Resolved

This incident has been resolved.

Posted Jan 03, 2019 - 13:00 CST

Monitoring

We are seeing services restored, please confirm.

Posted Dec 29, 2018 - 00:16 CST

Identified

Our Partner Carrier is preparing to dispatch out to the site today. They have not given us an ETA yet but we will let you know once we have one.

Posted Dec 28, 2018 - 10:14 CST

Update

We have received no new updates regarding the sites outage from the provider at this time. We have escalated this issue to level 2 with the provider.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net
Brillion School District

Posted Dec 28, 2018 - 07:15 CST

Update

Carrier has advised that the outage is with their service providers network and have engaged them to repair the issue. We do not have an ETR at this time.

608-442-6761 option 1

noc@wiscnet.net
Brillion School District

Posted Dec 28, 2018 - 04:46 CST

Update

We reached out to Badgernet3 for an update and they have none at this time. We have requested an escalation on this case.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net
Brillion School District

Posted Dec 28, 2018 - 02:29 CST

Update

Carrier has confirmed there is a circuit outage on the fiber providers network but no cause or ETR is available at this time.

Posted Dec 27, 2018 - 22:56 CST

Investigating

Notification of an unplanned event affecting your institution:

Outage at Brillion SD currently ongoing. We have engaged Badgernet3 for investigation of this outage.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Posted Dec 27, 2018 - 15:15 CST

This incident affected: Brillion School District.