The transport provider has identified a faulty network card in their core office, they are working on getting a technician dispatched with no ETA.
Dec 27, 2025 - 22:46 CST
Update - Hello,
The issue has been identified as an issue with a device on the core path of the network. Restoration efforts are ongoing with no ETR.
Dec 27, 2025 - 20:37 CST
Update - Hello,
We are continuing to push the transport provider for an ETR with nothing set in stone at this time. We continue to push and escalate the issue.
Dec 27, 2025 - 19:00 CST
Update - Hello,
We are continuing to push the transport partner to narrow down the cause of the outage. More to come.
Dec 27, 2025 - 17:56 CST
Update - Hello,
We are continuing to push for a resolution from the transport provider.
No ETR has been provided.
Dec 27, 2025 - 16:54 CST
Update - Hello, we are currently investigating issues with our partner, issue has been escalated. We will continue to provide updates as soon as we have further information.
Dec 27, 2025 - 14:15 CST
Update - We are continuing to investigate this issue. We apologize for the inconvenience and we will update as soon as we have further information.
Dec 27, 2025 - 13:03 CST
Investigating - We are currently investigating an issue affecting multiple sites starting at 11:50 AM. We will update as soon as we have further information.
Dec 27, 2025 - 12:22 CST
The packet loss is still being investigated. There is no ETR yet.
Thanks
Dec 23, 2025 - 15:37 CST
Update - Hello,
The packet loss is still being investigated. There is no ETR yet.
Thanks
Dec 23, 2025 - 13:58 CST
Update - Hello,
Our provider reports the packet loss is still being investigated. There is no ETR yet.
Thanks
Dec 23, 2025 - 10:56 CST
Update - Hello,
Our provider reports the packet loss is still being investigated. There is no ETR yet.
Thanks
Dec 23, 2025 - 01:24 CST
Update - Hello,
Our provider reports the packet loss is still being investigated. There is no ETR yet.
Thanks
Dec 22, 2025 - 15:22 CST
Identified - Hello,
Our provider reports the packet loss is still being investigated. There is no ETR yet.
Thanks
Dec 22, 2025 - 13:24 CST
Update - Hello,
Our provider reports they are investigating further. There is no ETR as this time for the packet loss.
Thanks
Dec 22, 2025 - 08:39 CST
Monitoring - A fix has been implemented and we are monitoring the results
Dec 20, 2025 - 04:22 CST
Update - We're continuing to push for a response to our escalations and requests to test the connection.
Dec 20, 2025 - 01:12 CST
Update - We're continuing to push for a response to our escalations and requests to test the connection. More to come.
Dec 19, 2025 - 22:55 CST
Update - We're continuing to push the carrier provider to isolate the issue.
Dec 19, 2025 - 21:53 CST
Update - We've escalated this issue with the transport carrier to get more attention to start testing.
Dec 19, 2025 - 20:52 CST
Update - The carrier provider is still trying to schedule testing at this time.
Dec 19, 2025 - 19:50 CST
Update - Hello,
We are still working with the transport carrier to get this issue tested and isolated.
Dec 19, 2025 - 18:43 CST
Update - We're continuing to push the carrier provider to test and narrow down the cause of this event. Once testing has concluded we'll update you on their findings.
Dec 19, 2025 - 17:42 CST
Update - Hello,
We're continuing to investigate the cause of this packet loss event with the carrier provider.
Dec 19, 2025 - 16:40 CST
Update - We have engaged the carrier provider who has begun investigation. We will continue to push for updates as this continues.
Please reach out with any questions.
Dec 19, 2025 - 15:36 CST
Update - Additional Schools have been added, we are working with the LMP for more information.
Dec 19, 2025 - 14:50 CST
Update - Additional Schools have been added, we are working with the LMP for more information.
Dec 19, 2025 - 14:46 CST
Investigating - Beginning just after 12pm, the WiscNet NOC observed heavy packet loss on the following sites. We are actively troubleshooting this with the Last Mile Provider. We will provide additional updates as they become available.
Dec 19, 2025 - 14:44 CST
Monitoring - Beginning at 14:14 CT today, we observed interface Te0/0/2 come into alarm. We have verified the device is functioning, with the only alarm being the handoff Te0/0/2. Please let us know if this is not expected, or if you need anything. Thank you.
Dec 23, 2025 - 15:22 CST
Please confirm estimated time of repair for the fiber cut at 650. W Reservoir building.
Nov 18, 2025 - 17:18 CST
Update - Greetings, Member.
We are seeing your edge device down at 809 N. Broadway, Milwaukee, WI 53202. Can you please confirm the networking equipment on site has power?
Nov 18, 2025 - 12:40 CST
Update - Greetings, Member.
We are seeing your edge device down at 809 N. Broadway, Milwaukee, WI 53202. Can you please confirm the networking equipment on site has power?
Nov 18, 2025 - 10:34 CST
Update - Greetings, Member.
We are seeing your edge device down at 809 N. Broadway, Milwaukee, WI 53202. Can you please confirm the networking equipment on site has power?
Nov 17, 2025 - 19:26 CST
Update - Greetings, Member.
We are seeing your edge device down at 809 N. Broadway, Milwaukee, WI 53202. Can you please confirm the networking equipment on site has power?
Nov 17, 2025 - 09:14 CST
Update - Greetings, Member.
We are seeing your edge device down at 809 N. Broadway, Milwaukee, WI 53202. Can you please confirm the networking equipment on site has power?
Nov 16, 2025 - 01:44 CST
Update - Greetings, Member.
We are seeing your edge device down at 809 N. Broadway, Milwaukee, WI 53202. Can you please confirm the networking equipment on site has power?
Nov 15, 2025 - 21:31 CST
Update - Greetings, Member.
We are seeing your edge device down at 809 N. Broadway, Milwaukee, WI 53202. Can you please confirm the networking equipment on site has power?
Nov 15, 2025 - 15:23 CST
Update - Greetings, Member.
We are seeing your edge device down at 809 N. Broadway, Milwaukee, WI 53202. Can you please confirm the networking equipment on site has power?
Nov 15, 2025 - 07:30 CST
Update - Greetings, Member.
We are seeing your edge device down at 809 N. Broadway, Milwaukee, WI 53202. Can you please confirm the networking equipment on site has power?
Nov 15, 2025 - 05:41 CST
Update - Greetings, Member.
We are seeing your edge device down at 809 N. Broadway, Milwaukee, WI 53202. Can you please confirm the networking equipment on site has power?
Nov 15, 2025 - 03:35 CST
Update - Greetings, Member.
We are seeing your edge device down at 809 N. Broadway, Milwaukee, WI 53202. Can you please confirm the networking equipment on site has power?
Nov 15, 2025 - 01:15 CST
Update - Greetings, Member.
We are seeing your edge device down at 809 N. Broadway, Milwaukee, WI 53202. Can you please confirm the networking equipment on site has power?
Nov 14, 2025 - 23:25 CST
Update - Greetings, Member.
We are seeing your edge device down at 809 N. Broadway, Milwaukee, WI 53202. Can you please confirm the networking equipment on site has power?
Nov 14, 2025 - 17:01 CST
Update - Greetings, Member.
We are seeing your edge device down at 809 N. Broadway, Milwaukee, WI 53202. Can you please confirm the networking equipment on site has power?
Thank you
Nov 13, 2025 - 18:27 CST
Update - Greetings,
We are seeing your edge device down at 809 N. Broadway, Milwaukee, WI 53202. can you please confirm the networking equipment on site has power?
Thank you
Nov 13, 2025 - 16:00 CST
Investigating - Greetings,
We are seeing your edge device down at 809 N. Broadway, Milwaukee, WI 53202. can you please confirm the networking equipment on site has power?
Work has begun to repair fiber and roll service over. The anticipated ETR is 12/23/25.
Thank you
Dec 19, 2025 - 14:08 CST
Update - Greetings, The Provider has switched services to a temporary line to get services working and will dispatch in the morning to resolve the issue.
Nov 19, 2025 - 00:44 CST
Update - Greetings,
Our Partner provider has dispatched out to Fort Atkinson to the area of the damage. There is no ETR at this time.
Nov 18, 2025 - 22:59 CST
Update - Greetings,
Our partner provider reports that they have already sent a field tech out to shoot OTDR's, and they now have a general idea of where the issue is. They have provided that information to their partner provider, and their partner provider is in the process of sending out field personnel to investigate further. There is no estimated time of repair and no estimated time of arrival at this time.
We will provide more updates as they become available.
Nov 18, 2025 - 20:06 CST
Update - Greetings,
At this time investigation is underway. There is no ETR at this time. We will provide more updates as they become available.
Nov 18, 2025 - 17:37 CST
Identified - Greetings,
We have identified a fiber issue that is currently impacting your service. We are working to dispatch a local tech to isolate and repair the point of failure. We will supply further updates as they become available. Currently there is no ETR.
WiscNet has made some temporary internal changes and switched this service over to an ethernet connection for the time being.
A member of the WiscNet team will reach out tomorrow morning to validate this temporary solution will be adequate for now.
Thank you,
Dec 18, 2025 - 17:58 CST
Update - Good morning,
We're are still seeing this site down, in order to further assist with troubleshooting could you please verify that the equipment & site have power to them.
Once power is verified, please reach out to GLS at 1-866-558-1920. Please let me know if you have any further questions!
Dec 18, 2025 - 08:39 CST
Update - We are continuing to investigate this issue.
Dec 18, 2025 - 08:28 CST
Investigating - Please reach out to TEACH ID#1110
Dec 17, 2025 - 22:24 CST
Update - We have observed bounces at 3:23am and 8:13am, each lasting for about 7 minutes. We continue to investigate the cause.
Dec 03, 2025 - 11:16 CST
Update - We are continuing to investigate this issue.
Dec 03, 2025 - 11:14 CST
Investigating - We are currently investigating this issue.
Dec 03, 2025 - 08:43 CST
Abbotsford School District
Operational
Village of Allouez
Operational
Altra Federal Credit Union
Operational
90 days ago
100.0
% uptime
Today
Altoona City
Operational
Altoona School District
Operational
All Saints Regional Catholic School
Operational
90 days ago
100.0
% uptime
Today
Alverno College
Operational
Appleton Area School District
Operational
Appleton Boys and Girls Club
Operational
City of Appleton
Operational
Appleton Performing Arts Center
Operational
Ashwaubenon School District
Operational
Village of Ashwaubenon
Operational
Auburndale School District
Operational
Aurora University
Operational
Augusta School District
Operational
Baraboo School District
Operational
Barneveld School District
Operational
Village of Bellevue
Operational
90 days ago
100.0
% uptime
Today
City of Beloit
Operational
Beloit College
Operational
Beloit School District
Operational
Berlin Area School District
Operational
Big Foot UHS School District
Operational
Versiti
Operational
City of Brookfield
Operational
Brown County
Operational
Brown County 2 Remote Site
Operational
Brown County 3 Remote Site
Operational
Brown County Jail
Operational
Brown County Law Enforcement
Operational
Brown County New Eye
Operational
Brown County PDCT
Operational
Brown County PDCT 2
Operational
Brown County Public Service Commission
Operational
Cadott Community School District
Operational
Calumet County
Operational
Cameron School District
Operational
Campbellsport School District
Operational
Carroll University
Operational
Carthage College
Operational
CESA 2
Operational
CESA 3
Operational
CESA 10
Operational
Chetek-Weyerhaeuser School District
Operational
Children Hospital and Health System
Operational
Chippewa County
Operational
Chippewa Valley Technical College
Operational
Chippewa Falls Area Unified School District
Operational
Clear Lake School District
Operational
Clinton Community School District
Operational
Cochrane-Fountain City School District
Operational
Colby School District
Operational
Colfax School District
Operational
Cornell School District
Operational
Cudahy School District
Operational
D C Everest Area School District
Operational
Dane County
Operational
City of De Pere
Operational
De Pere School District
Operational
Denmark School District
Operational
Discovery World
Operational
90 days ago
100.0
% uptime
Today
Door County
Operational
Dove Health Care
Operational
Dunn County
Operational
East Troy Community School District
Operational
90 days ago
100.0
% uptime
Today
Eau Claire Area School District
Operational
Eau Claire Catholic Schools
Operational
City of Eau Claire
Operational
Eau Claire County
Operational
Edgerton School District
Operational
Educators Credit Union
Operational
Elk Mound Area School District
Operational
Elkhorn Area School District
Operational
Fall Creek School District
Operational
Family Peace Center
Operational
Fond du Lac Band Reservation
Operational
90 days ago
100.0
% uptime
Today
City of Fond du Lac
Operational
Fond du Lac County
Operational
Fond du Lac School District
Operational
Fort Atkinson School District
Operational
Fox City Performing Arts Center
Operational
Fox Valley Lutheran High School
Operational
Fox Valley Technical College
Operational
City of Franklin
Operational
Franklin Public School District
Operational
Town of Grand Chute
Operational
Grant County
Operational
City of Green Bay
Operational
Green Bay Area School District
Operational
Green Bay Community Church
Operational
Green Lake County
Operational
Greendale School District
Operational
90 days ago
100.0
% uptime
Today
Greendale Village
Operational
90 days ago
100.0
% uptime
Today
City of Greenfield
Operational
Greenfield School District
Operational
Greenwood School District
Operational
Gresham School District
Operational
Hartford UHS School District
Operational
Hartland-Lakeside J3 School District
Operational
Hilbert School District
Operational
HNR School District-Neosho
Operational
HNR School District- Rubicon
Operational
Holy Apostles School
Operational
Holy Hill Area School District
Operational
Howard Village
Operational
Howard-Suamico School District
Operational
Hudson School District
Operational
Inclusa
Operational
Independence First
Operational
Indianhead Federated Library System
Operational
Jackson County
Operational
City of Janesville
Operational
Janesville School District
Operational
90 days ago
100.0
% uptime
Today
Jefferson County
Operational
Jefferson School District
Major Outage
Kaukauna Area School District
Operational
Kenosha County
Operational
Kenosha County Public Library System
Operational
Kenosha Unified School District
Operational
City of La Crosse
Operational
La Crosse Public Library
Operational
90 days ago
100.0
% uptime
Today
La Crosse School District
Operational
Lac Courte Oreilles Ojibwe University
Operational
90 days ago
100.0
% uptime
Today
School District of Ladysmith
Operational
Lake Holcombe School District
Operational
Lakeland University
Operational
Lancaster Community Schools
Operational
90 days ago
100.0
% uptime
Today
Lawrence University
Operational
Lincoln County
Operational
Little Chute Area School District
Operational
Village of Little Chute
Operational
Lomira School District
Operational
Loyal School District
Operational
Luther High School
Operational
Luxemburg-Casco School District
Operational
Madison Area Technical College
Operational
City of Madison
Operational
Madison Metropolitan School District
Operational
Manitowoc Public Utilities
Operational
Manitowoc School District
Operational
Marathon County
Operational
Marcus Center for the Performing Arts
Operational
90 days ago
100.0
% uptime
Today
Marinette City
Operational
Marinette County
Operational
Marinette School District
Operational
Marquette University
Operational
Marshall School District
Operational
City of Marshfield
Operational
Marshfield Unified School District
Operational
Mayville School District
Operational
McDonell Area Catholic School District
Operational
McFarland School District
Operational
Medical College of Wisconsin
Operational
City of Menasha
Operational
Menasha Joint School District
Operational
Town of Menasha
Operational
Menasha Utilities
Operational
Menomonie Area School District
Operational
Meriter Hospital, Inc.
Operational
Messmer Catholic
Operational
Mid-State Technical College
Operational
Mid-State Technical College - Stevens Point
Operational
90 days ago
100.0
% uptime
Today
Mid-Wisconsin Federated Library System
Operational
Middleton-Cross Plains Area School District
Operational
Milwaukee Area Technical College
Operational
Milwaukee Art Museum
Operational
Milwaukee City Housing Authority
Operational
City of Milwaukee
Operational
Milwaukee Institute of Art and Design
Operational
Milwaukee Public Museum
Operational
Milwaukee School of Engineering
Operational
Mineral Point Unified School District
Operational
Mondovi School District
Operational
Monona Grove School District
Operational
Monroe School District
Operational
Montello School District
Operational
Moraine Park Technical College
Operational
Mosinee School District
Operational
Mount Mary University
Operational
90 days ago
100.0
% uptime
Today
Muskego City
Operational
90 days ago
100.0
% uptime
Today
Muskego-Norway School District
Operational
City of Neenah
Operational
Neenah Joint School District
Operational
Neillsville School District
Operational
City of New Berlin
Operational
New Berlin School District
Operational
Nicolet Area Technical College
Major Outage
Nicolet Federated Library System
Operational
North Central Health Care
Operational
North Fond du Lac School District
Operational
Northeast Wisconsin Technical College
Operational
Northern Waters Library Service
Operational
Northland College
Operational
Northland International University
Operational
Northwood Technical College
Operational
Oak Creek-Franklin Joint School District
Operational
90 days ago
100.0
% uptime
Today
Oconomowoc Area School District
Operational
90 days ago
100.0
% uptime
Today
Oconto County
Operational
90 days ago
100.0
% uptime
Today
Omro School District
Operational
Oshkosh Area School District
Operational
City of Oshkosh
Operational
Osseo-Fairchild School District
Operational
Owen-Withee School District
Operational
Pabst Theater Organization
Operational
90 days ago
100.0
% uptime
Today
Palmyra-Eagle Area School District
Operational
PESI
Operational
Pier Wisconsin
Operational
City of Platteville
Operational
Platteville School District
Operational
Plover Village
Operational
90 days ago
100.0
% uptime
Today
Portage County
Operational
Price County
Operational
Pulaski Community School District
Operational
Rhinelander School District
Operational
Rice Lake Area School District
Operational
Richmond School District
Operational
Ripon Area School District
Operational
River Falls School District
Operational
Rock County
Operational
Rock Prairie Montessori School
Operational
90 days ago
100.0
% uptime
Today
Rosendale-Brandon School District
Operational
Royal Credit Union
Operational
Rubicon J6 School District
Operational
Rural Health Care
Operational
Sacred Heart Hospital
Operational
Sacred Heart Seminary and School of Theology
Operational
90 days ago
100.0
% uptime
Today
St. Augustine University Parish
Operational
St. Francis Xavier Catholic School Systems
Operational
St. Joseph's Hospital
Operational
St Mary's Hospital Medical Center
Operational
90 days ago
100.0
% uptime
Today
St. Mary's Springs Academy
Operational
St. Norbert College
Operational
St. Thomas Aquinas Parish School
Operational
St. Vincent Hospital
Operational
Sevastopol School District
Operational
Sheboygan Area School District
Operational
City of Sheboygan
Operational
Sheboygan County
Operational
Shorewood School District
Operational
90 days ago
100.0
% uptime
Today
Silver Lake College
Operational
Slinger School District
Operational
South Central Library System
Operational
Southern Door County School District
Operational
Southwest Health Center
Operational
Southwest Library System
Operational
90 days ago
100.0
% uptime
Today
Sparta Area School District
Operational
90 days ago
100.0
% uptime
Today
Spencer School District
Operational
Spooner Area School District
Operational
Spooner Health System
Operational
Stanley-Boyd Area School District
Operational
Stevens Point Area Public School District
Operational
City of Stevens Point
Operational
City of Sturgeon Bay
Operational
90 days ago
100.0
% uptime
Today
Village of Suamico
Operational
City of Superior
Operational
SWITCH - Southeastern Wisc Info Tech Exchange
Operational
Thorp School District
Operational
Tomahawk School District
Operational
Trout Lake
Operational
Turtle Lake School District
Operational
UW-Whitewater
Operational
Verona Area School District
Operational
Victory Christian Academy
Major Outage
Victory Christian Academy - 2
Operational
90 days ago
100.0
% uptime
Today
Viterbo University
Operational
Washburn County
Operational
Watertown Unified School District
Operational
City of Watertown
Operational
90 days ago
100.0
% uptime
Today
City of Waukesha
Operational
Waukesha County
Operational
Waukesha County Technical College
Operational
Waukesha School District
Operational
Waupaca County
Operational
Waupun School District
Operational
City of Wausau
Operational
Wausau School District
Operational
Wautoma Area School District
Operational
Wauwatosa City
Operational
City of West Allis
Operational
West Allis-West Milwaukee School District
Operational
West De Pere School District
Operational
Western Technical College
Operational
Westosha Special Ed
Operational
Whitefish Bay School District
Operational
City of Whitewater
Operational
Whitewater Unified School District
Operational
Whitnall School District
Operational
Winnebago County
Operational
Winnebago Lutheran Academy
Operational
Winneconne Community School District
Operational
Winnefox Library System
Operational
WiscNet Headquarters
Operational
90 days ago
100.0
% uptime
Today
Wisconsin Center for the Blind and Visually Impaired
Operational
90 days ago
100.0
% uptime
Today
Wisconsin Center District
Operational
90 days ago
100.0
% uptime
Today
Wisconsin Dells School District
Major Outage
Wisconsin Department of Military Affairs
Operational
State of Wisconsin Dept of Public Instruction
Operational
Wisconsin Department of Transportation
Operational
Wisconsin Economic Development Corporation - Madison
Operational
Wisconsin Economic Development Corporation - Milwaukee
Operational
A WIN Technology access partner will be performing power maintenance in Milwaukee, WI. No anticipated impact to services. Posted on
Dec 22, 2025 - 17:39 CST
Astrea will be upgrading existing failing splice case to prevent further outages as well as allow future expansion. All services will be down for up to the duration of the window. The case upgrade will require full resplice of the 144ct transport cable.
This is a two day event, with work occurring between 12:01am and 6:00am CST on January 12th and 13th. Posted on
Dec 11, 2025 - 15:05 CST
Past Incidents
Dec 28, 2025
No incidents reported today.
Dec 27, 2025
Unresolved incident: Multiple Site Issue - 2187311.
Resolved -
This incident has been resolved.
Dec 26, 13:02 CST
Investigating -
Hello,
At 12:27PM CST this afternoon, we began observing an outage impacting the Medford School District. This outage lasted 8 minutes and restored at 12:36PM. Upon further investigation into the device logs, they indicate the device rebooted.
Resolved -
Date & Time of Incident: 10:13 AM CST on 12/26/25; cleared at 10:47 AM CST Duration: 34 minutes Technician(s): Jim Review Date: 12/26/25
Root Cause: Provider Equipment
Brief Summary: Provider equipment caused and outage from 10:13 - 10:47 AM CST
Dec 26, 11:23 CST
Investigating -
Hello,
We are unable to reach the router at Jefferson School District starting at 10:13 AM CST on 12/26/25. We are investigating further. Please verify if you are aware of any work onsite and that the device has power.
The cause was due to an issue with the provider's switch in Madison, WI, but a specific cause was not found as the outage had resolved before they could isolate and identify the cause.
Dec 26, 10:28 CST
Update -
We have reached out to the last mile provider, they have confirmed that this outage is not due to the maintenance, they are gathering information and will give us a cause and next steps as soon as possible. We currently do not have an ETR. We will update you when we have more information.
Thanks,
Dec 23, 21:22 CST
Update -
The unplanned maintenance work is continuing, we currently do not have an ETR. We will update as we learn more.
Thanks
Dec 23, 19:37 CST
Update -
Hello,
We have confirmed this is not related to a maintenance and that our local provider is investigating an issue they are seeing. There is no ETR yet.
Thanks
Dec 23, 15:37 CST
Update -
We are continuing to work on a fix for this issue.
Dec 23, 15:25 CST
Identified -
Hello,
We are seeing these site come into alarm at 2:03 PM due to a maintenance from our local provider. Intermittent outages may occur through tomorrow.
Thanks
Dec 23, 15:10 CST
Investigating -
We are currently experiencing a large network event impacting multiple locations. We have reached out to the provider who has begun initial troubleshooting.
Please reach out to the WiscNet NOC with any questions.
Dec 23, 14:50 CST
Resolved -
This incident has been resolved.
Dec 23, 09:49 CST
Identified -
At approximately 8:20 CT this morning, we observed a brief, 4 minute outage affecting all TEACH circuits. Please note that at this time, we see all sites restored.
Dec 23, 09:45 CST
Resolved -
Date & Time of Incident: 12/23/25 7:35 to 7:43 AM CST Duration: 8 minutes Technician(s): Jim Review Date: 12/23/25
Root Cause: Device Onsite Reboot
Brief Summary: Device Onsite Reboot
Dec 23, 07:53 CST
Identified -
Hello,
We are seeing the device unreachable for circuit 400349 from 7:35 to 7:43 AM CST. Please let us know if you are aware of anything onsite that may been causing this outage.
Resolved -
This incident has been resolved.
Dec 22, 15:18 CST
Update -
We see the site restored at 14:57 CT. The total outage duration was 4hrs 26min.
Dec 22, 15:15 CST
Update -
We first observed the outage beginning at 12/22/2025 10:25:47 AM CT, when our device became unreachable.
Dec 22, 12:29 CST
Monitoring -
The WiscNet NOC has identified a network event affecting the Cambridge School District. As mentioned in a voicemail with our contact on file, Harley Peterson, TEACH prefers that the site open a trouble ticket with the GLS.
Please contact the GLS NOC at 1-866-558-1920 for additional troubleshooting and to open a ticket. Your TEACH ID for this site is 238.
If you have any questions, feel free to reach out.
Dec 22, 11:14 CST
We observe traffic restored as of 12/20 at 5:00 PM.
Dec 21, 13:51 CST
Update -
Hello,
We are still seeing Shawano School District as down. Please make sure power to equipment and connections are verified. If further assistance is need please reach out to GLS at 1.866.558.1920 as this is a TEACH site.
Thank You
Dec 19, 14:19 CST
Monitoring -
As this is a TEACH site, please contact GLS at 1.866.558.1920
Dec 16, 15:05 CST
Investigating -
We are currently investigating this issue.
Dec 16, 14:43 CST
Resolved -
Date & Time of Incident: 12/12/2025 1:59 PM Duration: 5 days, 22 hours, and 20 minutes Technician(s): Jim Review Date: 12/19/25
Root Cause: Handoff port down
Brief Summary: Handoff port was down and member was able to bring this back up.
Dec 19, 13:48 CST
Monitoring -
Hello,
We are still seeing the member handoff port to you as down. Please verify if you are aware of anything occurring onsite that may be causing this alarm.
Thanks
Dec 17, 09:59 CST
Update -
We are continuing to investigate this issue.
Dec 12, 14:11 CST
Investigating -
Hello,
We are seeing the member handoff port to you as down. Please verify if you are aware of anything occurring onsite that may be causing this alarm.
Completed -
The scheduled maintenance has been completed.
Dec 19, 08:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 02:00 CST
Scheduled -
Spectrum will be performing software upgrades that could affect some sites. Affected sites will see impacts of up to 180 minutes.
The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.
Dec 2, 10:57 CST
Completed -
The scheduled maintenance has been completed.
Dec 18, 19:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 07:00 CST
Scheduled -
UWEC will be performing Emergency fiber maintenance in the Eau Claire, WI area from 7AM to 7PM on December 17th from 7AM to 7PM with a backup date of December 18th from 7AM to 7PM. No outage is anticipated.
Dec 15, 13:42 CST
Resolved -
Date & Time of Incident: 12/17/2025 4:01 AM, came back up 12/18/2025 11:38 AM CST Duration: 1 day, 7 hours, 36 minutes Technician(s): Jim Review Date: 12/18/25
Root Cause: fan failure
Brief Summary: Fan failure lead to the device shutting down
Dec 18, 13:30 CST
Update -
Hello,
As this is a single site outage, we advise that GLS be contacted at 1.866.558.1920
Dec 17, 15:42 CST
Investigating -
We are currently investigating this issue.
Dec 17, 15:36 CST
Resolved -
This incident has been resolved.
Dec 17, 19:01 CST
Investigating -
Hello,
We initially wrongly associated your outage to a mass outage that was ongoing, now that has successfully been resolved, we no longer believe this is related. We will be investigating further and will be updating you.
Dec 17, 16:28 CST
Resolved -
Date & Time of Incident: 12/17/25 starting at 4 AM Duration: 11 hours Technician(s): NA Review Date: NA
Root Cause: Failed Cards
Brief Summary: 2 cards needed to be replaced on GLS's local provider's network
Dec 17, 15:32 CST
Update -
GLS continues to work with their provider to resolve this issue. There is no ETR yet at this time.
Dec 17, 14:23 CST
Update -
GLS continues to work with their provider to resolve this issue. There is no ETR yet at this time.
Dec 17, 11:41 CST
Update -
We are continuing to investigate this issue.
Dec 17, 09:45 CST
Update -
Hello,
GLS is aware of an issue with their LMP that is causing service disruptions. They have been working to get this resolved. There is no ETR yet at this time.
Dec 17, 09:00 CST
Investigating -
We are currently investigating this issue.
Dec 17, 08:02 CST
Resolved -
This incident is being resolved as a major incident has been opened on this issue
Dec 17, 08:10 CST
Investigating -
At 3:57AM CST we observed the router at the Medford Area Public School District come into alarm indicating it is down. The device is not reachable at this time. Can you please verify power and equipment?
Dec 17, 04:43 CST