Update : Ticket came back because the alarms changed state. Alarms currently show as clear in monitoring. connected to the Collection Agent to verify connectivity to each in alarm that show as clear. Using ping, all devices are now reachable.
Next Steps : This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.
--- 188.8.131.52 ping statistics --- 100 packets transmitted, 100 received, 0% loss, time 99149ms rtt min/avg/max/mdev = 14.690/14.787/16.309/0.179 ms
--- 184.108.40.206 ping statistics --- 20 packets transmitted, 20 received, 0% loss, time 19026ms rtt min/avg/max/mdev = 15.508/16.298/17.035/0.551 ms
--- 220.127.116.11 ping statistics --- 20 packets transmitted, 20 received, 0% loss, time 19021ms rtt min/avg/max/mdev = 15.017/16.119/17.069/0.672 ms
--- 18.104.22.168 ping statistics --- 20 packets transmitted, 20 received, 0% loss, time 19024ms rtt min/avg/max/mdev = 15.135/16.451/22.685/1.545 ms
Posted May 18, 2020 - 13:11 CDT
The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.
Please contact the WiscNet NOC if you have any further questions.