Monitoring - Logged into the device and checked the logs. The port is still showing flapping this morning (Jan 18).

Jan 18 09:44:48.095 CST: %SEC_LOGIN-5-LOGIN_SUCCESS: Login Success [user: lpilgrim] [Source: 205.213.18.206] [localport: 22] at 09:44:48 CST Thu Jan 18 2018
Jan 18 09:48:52.846 CST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, changed state to down
Jan 18 09:48:53.844 CST: %LINK-3-UPDOWN: Interface GigabitEthernet0/1, changed state to down
Jan 18 09:48:56.252 CST: %LINK-3-UPDOWN: Interface GigabitEthernet0/1, changed state to up
Jan 18 09:48:57.259 CST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, changed state to up
Jan 18, 10:07 CST
Update - We are still seeing flaps on the WiscNet Router at this site. The interface in question is GigabitEthernet0/1. We have seen this drop both yesterday and today at 7:43 AM and continue to bounce through out the day. Please verify cabling to this port or if you are doing any internal work at this site that would cause this link to flap.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 17, 09:10 CST
Identified - Notification of an unplanned event affecting your institution:

We are seeing continuous flaps on the interface GigabitEthernet0/1 off of our WiscNet Router on site. We saw this starting to occur at 07:43 and are looking to see if there are any correlating issue seen on site and if there may be a potentially bad cable or if there was any site work occurring during this time?

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 16, 11:08 CST
Investigating - Greetings,

The Wiscnet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

You are welcome to contact the Wiscnet NOC by calling 608-442-6761 option 1.

Thank you,
Wiscnet NOC
Jan 15, 07:53 CST
Bay Area Operational
90 days ago
100.0 % uptime
Today
Algoma School District   Operational
Village of Ashwaubenon   Operational
Ashwaubenon School District   Operational
Bellin College Inc   Operational
Bonduel School District   Operational
Bowler School District   Operational
Brown County   Operational
Brown County 2 Remote Site   Operational
Brown County 3 Remote Site   Operational
Brown County Jail   Operational
Brown County Law Enforcement   Operational
Brown County New Eye   Operational
Brown County PDCT   Operational
Brown County PDCT 2   Operational
Brown County Public Service Commission   Operational
CESA 7   Operational
CESA 8   Operational
Coleman School District   Operational
Crivitz School District   Operational
Denmark School District   Operational
De Pere School District   Operational
Door County   Operational
Eastern Shores Library System - Monarch Library System   Operational
Elkhart Lake-Glenbeulah School District   Operational
Florence County School District   Operational
Gillett School District   Operational
Goodman-Armstrong Creek School District   Operational
City of Green Bay   Operational
Green Bay Area School District   Operational
Green Bay Community Church   ? Operational
Gresham School District   Operational
Howard Village   Operational
Howards Grove School District   Operational
Howard-Suamico School District   Operational
Kewaunee School District   Operational
Kiel Area School District   Operational
Kohler School District   Operational
Lakeland College   Operational
Lakeshore Technical College   Operational
Lena School District   Operational
Luxemburg-Casco School District   Operational
Manitowoc Public Utilities   Operational
Manitowoc School District   Operational
Menominee Indian School District   Operational
Menominee Nation, College of the   Operational
Mishicot School District   Operational
Niagara School District   Operational
Nicolet Federated Library System   Operational
Northeast Wisconsin Technical College   Operational
Northland International University   Operational
Oconto Falls Public School District   Operational
Oconto Unified School District   Operational
Beecher-Dunbar-Pembine School District   Operational
Peshtigo School District   Operational
Plymouth Joint School District   Operational
Pulaski Community School District   Operational
Reedsville School District   Operational
St. Norbert College   Operational
St. Vincent Hospital   Operational
Sevastopol School District   Operational
Shawano School District   Operational
Sheboygan Area School District   Operational
City of Sheboygan   Operational
Sheboygan County   Operational
Sheboygan Falls School District   Operational
Silver Lake College   Operational
Southern Door County School District   Operational
Sturgeon Bay School District   Operational
Suring Public School District   Operational
Tigerton School District   Operational
Two Rivers Public School District   Operational
Washington School District   Operational
Wausaukee School District   Operational
West De Pere School District   Operational
Wrightstown Community School District   Operational
Marinette County   Operational
90 days ago
100.0 % uptime
Today
Marinette City   Operational
90 days ago
100.0 % uptime
Today
Marinette School District   Operational
90 days ago
100.0 % uptime
Today
Village of Suamico   Operational
90 days ago
100.0 % uptime
Today
Fox Valley Operational
Appleton Area School District   Operational
Appleton Boys and Girls Club   Operational
Appleton Performing Arts Center   Operational
City of Appleton   Operational
Berlin Area School District   Operational
Brillion School District   Operational
Calumet County   Operational
Campbellsport School District   Operational
CESA 6   Operational
Chilton School District   Operational
City of Fond du Lac   Operational
Hortonville Area School District   Operational
Fond du Lac County   Operational
Fond du Lac School District   Operational
Fox Valley Lutheran High School   Operational
Fox Valley Technical College   Operational
Freedom Area School District   Operational
Town of Grand Chute   Operational
Green Lake County   Operational
Green Lake School District   Operational
Iola-Scandinavia School District   Operational
Kaukauna Area School District   Operational
Kimberly Area School District   Operational
Lawrence University   Operational
Little Chute Area School District   Operational
Manawa School District   Operational
Marion School District   Operational
Marian University of Fond du Lac   Operational
Markesan School District   Operational
City of Menasha   Operational
Town of Menasha   Operational
Menasha Joint School District   Operational
Menasha Utilities   Operational
Moraine Park Technical College   Operational
City of Neenah   Operational
Neenah Joint School District   Operational
New London School District   Operational
North Fond du Lac School District   Operational
Omro School District   Operational
City of Oshkosh   Operational
Oshkosh Area School District   Operational
Outagamie Waupaca Library System   Operational
Princeton School District   Operational
Ripon Area School District   Operational
Ripon College   Operational
Rosendale-Brandon School District   Operational
Shiocton School District   Operational
St. Francis Xavier Catholic School Systems   Operational
St. Mary Catholic Schools   Operational
St. Mary's Springs Academy   Operational
Tri-County Area School District   Operational
Village of Little Chute   Operational
Waupaca County   Operational
Waupaca School District   Operational
Wautoma Area School District   Operational
Weyauwega-Fremont School District   Operational
School District of Wild Rose   Operational
Winnebago County   Operational
Winneconne Community School District   Operational
Winnefox Library System   Operational
North Central Operational
90 days ago
100.0 % uptime
Today
Adams-Friendship Area School District   Operational
Almond-Bancroft School District   Operational
Antigo Unified School District   Operational
Athens School District   Operational
Auburndale School District   Operational
90 days ago
100.0 % uptime
Today
CESA 9   Operational
Community Care of Central Wisconsin   Operational
Crandon School District   Operational
D C Everest Area School District   Operational
Edgar School District   Operational
Elcho School District   Operational
Forest County   Operational
Lac du Flambeau #1 School District   Operational
Lakeland UHS School District   Operational
Laona School District   Operational
Marathon City School District   Operational
Marathon County   Operational
Marathon County Special Education   Operational
City of Marshfield   Operational
Marshfield Unified School District   Operational
Merrill Area School District   Operational
Mid-State Technical College   Operational
Minocqua J1 School District   Operational
Mosinee School District   Operational
Nicolet Area Technical College   Operational
North Central Health Care   Operational
Northcentral Technical College   Operational
North Lakeland School District   Operational
Northland Pines School District   Operational
Phelps School District   Operational
Pittsville School District   Operational
Portage County   Operational
Port Edwards School District   Operational
Rhinelander School District   Operational
Rosholt School District   Operational
Spencer School District   Operational
Stevens Point Area Public School District   Operational
Stratford School District   Operational
Tomahawk School District   Operational
Tomorrow River School District   Operational
Three Lakes School District   Operational
Wabeno Area School District   Operational
City of Wausau   Operational
Wausau School District   Operational
White Lake School District   Operational
Wisconsin Valley Library Service   Operational
Woodruff J1 School District   Operational
North West Operational
Bayfield School District   Operational
Birchwood School District   Operational
Butternut School District   Operational
CESA 12   Operational
Chequamegon School District   Operational
Flambeau School District   Operational
Gilman School District   Operational
Grantsburg School District   Operational
Hayward Community School District   Operational
Hurley School District   Operational
School District of Ladysmith   Operational
Lac Courte Oreilles Ojibwa Community College   Operational
Maple School District   Operational
Medford Area Public School District   Operational
Mellen School District   Operational
Mercer School District   Operational
Northern Waters Library Service   Operational
Northland College   Operational
Northwood School District   Operational
Phillips School District   Operational
Prentice School District   Operational
Price County   Operational
Rib Lake School District   Operational
Shell Lake School District   Operational
Siren School District   Operational
Solon Springs School District   Operational
Spooner Area School District   Operational
Spooner Health System   Operational
City of Superior   Operational
Washburn County   Operational
Washburn School District   Operational
Webster School District   Operational
Winter School District   Operational
Wisconsin Indianhead Technical College   Operational
South Central Operational
Baraboo School District   Operational
Belleville School District   Operational
Cambria-Friesland School District   Operational
Cambridge School District   Operational
CESA 5   Operational
CESA 10 - Madison   Operational
Dane County   Operational
Deerfield Community School District   Operational
De Forest Area School District   Operational
Dodgeland School District   Operational
Edgewood High School   Operational
Fall River School District   Operational
Fort Atkinson School District   Operational
Herman #22 School District   Operational
Herman-Neosho-Rubicon School District   Operational
Horicon School District   Operational
Hustisford School District   Operational
Jefferson County   Operational
Jefferson School District   Operational
Lake Mills Area School District   Operational
Lodi School District   Operational
Lomira School District   Operational
City of Madison   Operational
Madison Area Technical College   Operational
Madison Metropolitan School District   Operational
Marshall School District   Operational
Mayville School District   Operational
McFarland School District   Operational
Meriter Hospital, Inc.   Operational
Middleton-Cross Plains Area School District   Operational
Mid-Wisconsin Federated Library System   Operational
Monona Grove School District   Operational
Montello School District   Operational
Oregon School District   Operational
Our Lady Queen of Peace School   Operational
Palmyra-Eagle Area School District   Operational
Pardeeville Area School District   Operational
Portage Community School District   Operational
Poynette School District   Operational
Reedsburg School District   Operational
Rio Community School District   Operational
River Valley School District   Operational
Rubicon J6 School District   Operational
Sacred Heart of Jesus and Mary School   Operational
Sauk Prairie School District   Operational
South Central Library System   Operational
Southwest Health Center   Operational
Stone Bank School District   Operational
Stoughton Area School District   Operational
Sun Prairie Area School District   Operational
Trout Lake   Operational
Twin Lakes #4 School District   Operational
Verona Area School District   Operational
Waterloo School District   Operational
Watertown Unified School District   Operational
Waunakee Community School District   Operational
Waupun School District   Operational
Westfield School District   Operational
State of Wisconsin   Operational
Wisconsin Economic Development Corporation - Madison   Operational
Wisconsin Dells School District   Operational
Wisconsin Department of Military Affairs   Operational
State of Wisconsin Dept of Public Instruction   Operational
Wisconsin Heights School District   Operational
State of Wisconsin Investment Board   Operational
Wisconsin Technical College System   Operational
South East Operational
90 days ago
100.0 % uptime
Today
Alverno College   Operational
Aurora University   Operational
Big Foot UHS School District   Operational
BloodCenter of Wisconsin   Operational
Brighton #1 School District   Operational
Bristol School District #1   Operational
Burlington Area School District   Operational
Carroll University   Operational
Carthage College   Operational
Catholic Memorial High School   Operational
CESA 1   Operational
CESA 2   Operational
Concordia University   Operational
Cudahy School District   Operational
Delavan-Darien School District   Operational
Educators Credit Union   Operational
Elkhorn Area School District   Operational
Elmbrook School District   Operational
Erin School District   Operational
Fontana J8 School District   Operational
Fox Point J2 School District   Operational
Geneva J4 School District   Operational
Genoa City J2 School District   Operational
Germantown School District   Operational
Grafton School District   Operational
City of Greenfield   Operational
Greenfield School District   Operational
Hartford J1 School District   Operational
Hartford UHS School District   Operational
Hartland-Lakeside J3 School District   Operational
Holy Apostles School   Operational
Independence First   Operational
Kenosha County   Operational
Kenosha County Public Library System   Operational
Kenosha Unified School District   Operational
Kettle Moraine Lutheran High School   Operational
Kettle Moraine School District   Operational
Lake Country School District   Operational
Lakeshores Library System   Operational
Linn J4 School District   Operational
Linn J6 School District   Operational
Maple Dale-Indian Hill School District   Operational
Marquette University   Operational
Marquette University High School   Operational
Medical College of Wisconsin   Operational
Mequon-Thiensville School District   Operational
Merton Community School District   Operational
Messmer Catholic   Operational
City of Milwaukee   Operational
Milwaukee Area Technical College   Operational
Milwaukee Art Museum   Operational
Milwaukee City Housing Authority   Operational
Milwaukee County Federated Library System   Operational
Milwaukee Institute of Art and Design   Operational
Milwaukee Public Museum   Operational
Mukwonago School District   Operational
Muskego-Norway School District   Operational
New Berlin School District   Operational
90 days ago
100.0 % uptime
Today
Nicolet UHS School District   Operational
Northern Ozaukee School District   Operational
Paris J1 School District   Operational
Pewaukee School District   Operational
Pier Wisconsin   Operational
Port Washington-Saukville School District   Operational
Racine Lutheran High School   Operational
Racine Unified School District   Operational
Randall J1 School District   Operational
Raymond #14 School District   Operational
Richfield J1 School District   Operational
Richmond School District   Operational
Sacred Heart School of Theology   Operational
St. Catherines High School   Operational
St. Thomas Aquinas Parish School   Operational
Salem School District   Operational
Sharon J11 School District   Operational
Shoreland Lutheran High School   Operational
Slinger School District   Operational
SWITCH - Southeastern Wisc Info Tech Exchange   Operational
Swallow School District   Operational
Union Grove J1 School District   Operational
Union Grove UHS School District   Operational
Walworth J1 School District   Operational
Waterford Graded J1 School District   Operational
Waterford UHS School District   Operational
City of Waukesha   Operational
Waukesha County   Operational
Waukesha County Federated Library System   Operational
Waukesha County Technical College   Operational
Waukesha School District   Operational
West Allis-West Milwaukee School District   Operational
Westosha Special Ed   Operational
Whitefish Bay Dominican High School   Operational
Whitefish Bay School District   Operational
City of Whitewater   Operational
Whitewater Unified School District   Operational
Whitnall School District   Operational
Wisconsin Department of Transportation   Operational
Wisconsin Economic Development Corporation - Milwaukee   Operational
Wisconsin Lutheran College   Operational
Wisconsin Lutheran High School   Operational
Wisconsin School for the Deaf   Operational
Victory Christian Academy   Operational
Washington-Caldwell School District   Operational
Wauwatosa City   Operational
90 days ago
100.0 % uptime
Today
Rock Prairie Montessori   Operational
90 days ago
100.0 % uptime
Today
South West Operational
Albany School District   Operational
Arrowhead Library System   Operational
Barneveld School District   Operational
Belmont Community School District   Operational
City of Beloit   Operational
Beloit College   Operational
Beloit School District   Operational
Beloit Turner School District   Operational
Benton School District   Operational
Black Hawk School District   Operational
Blackhawk Technical College   Operational
Boscobel Area School District   Operational
Cassville School District   Operational
CESA 3   Operational
Clinton Community School District   Operational
Cuba City School District   Operational
Darlington Community School District   Operational
Dodgeville School District   Operational
Edgerton School District   Operational
Highland School District   Operational
Iowa-Grant School District   Operational
Ithaca School District   Operational
Milton School District   Operational
Mineral Point Unified School District   Operational
Monroe School District   Operational
Monticello School District   Operational
New Glarus School District   Operational
Parkview School District   Operational
Pecatonica Area School District   Operational
City of Platteville   Operational
Platteville School District   Operational
Riverdale School District   Operational
River Ridge School District   Operational
Rock County   Operational
Shullsburg School District   Operational
Southwestern Wisconsin School District   Operational
Southwest Library System   Operational
Southwest Wisconsin Technical College   Operational
UW Platteville Real Estate Foundation   Operational
Wisconsin Center for the Blind and Visually Impaired   Operational
Argyle School District   Operational
West Central Operational
Abbotsford School District   Operational
Altoona School District   Operational
Augusta School District   Operational
Barron Area School District   Operational
Boyceville Community School District   Operational
Cadott Community School District   Operational
Cameron School District   Operational
CESA 10 - Chippewa Falls   Operational
CESA 11   Operational
Chetek-Weyerhaeuser School District   Operational
Chippewa County   Operational
Chippewa Falls Area Unified School District   Operational
Chippewa Valley Technical College   Operational
Clear Lake School District   Operational
Colby School District   Operational
Colfax School District   Operational
Cornell School District   Operational
Dove Health Care   Operational
Dunn County   Operational
City of Eau Claire   Operational
Eau Claire Area School District   Operational
Eau Claire Catholic Schools   Operational
Eau Claire County   Operational
Elk Mound Area School District   Operational
Ellsworth Community School District   Operational
Elmwood School District   Operational
Fall Creek School District   Operational
Frederic School District   Operational
Glenwood City School District   Operational
Granton Area School District   Operational
Greenwood School District   Operational
Hudson School District   Operational
Indianhead Federated Library System   Operational
Lake Holcombe School District   Operational
Loyal School District   Operational
McDonell Area Catholic School District   Operational
Menomonie Area School District   Operational
Neillsville School District   Operational
Osceola School District   Operational
Owen-Withee School District   Operational
PESI   Operational
Plum City School District   Operational
Prairie Farm Public School District   Operational
Prescott School District   Operational
Rice Lake Area School District   Operational
River Falls School District   Operational
Royal Credit Union   Operational
Sacred Heart Hospital   Operational
Saint Croix Central School District   Operational
Saint Croix Falls School District   Operational
St. Joseph's Hospital   Operational
Spring Valley School District   Operational
Stanley-Boyd Area School District   Operational
Thorp School District   Operational
Turtle Lake School District   Operational
Altoona City   Operational
Western Operational
Alma School District   Operational
Bangor School District   Operational
CESA 4   Operational
Cochrane-Fountain City School District   Operational
Gilmanton School District   Operational
Holmen School District   Operational
Jackson County   Operational
La Crosse School District   Operational
Luther High School   Operational
Mondovi School District   Operational
Necedah Area School District   Operational
Norwalk-Ontario-Wilton School District   Operational
Osseo-Fairchild School District   Operational
Prairie du Chien Area School District   Operational
Royall School District   Operational
Viterbo University   Operational
Wauzeka-Steuben School District   Operational
Western Technical College   Operational
West Salem School District   Operational
Winding Rivers Library System   Operational
Wonewoc-Union Center School District   Operational
Wisconsin Regional Peering Operational
MERIT Network   Operational
Pennsylvania State University   Operational
SysNet   Operational
Indiana Giga POP   Operational
Northwestern University   Operational
University of Chicago   Operational
University of Iowa   Operational
University of Illinois   Operational
NorthernLights GigaPOP   Operational
UW SysNet   Operational
Illinois State University   Operational
Penn State University   Operational
KINBER   Operational
MOREnet   Operational
Iowa State University   Operational
University of Nebraska CSN   Operational
University of Nebraska Lincoln   Operational
University of Missouri   Operational
OneNet   Operational
GPN   Operational
Transit Share Operational
University of Wisconsin SysNet   Operational
University of Iowa   Operational
Penn State   Operational
University of Minnesota   Operational
Indiana University   Operational
MERIT   Operational
KINBER   Operational
Iowa State University   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - Notification of a planned event effecting your institution:

Charter Communications has sent a notification indicating that they must reload a line card on their core routing equipment in Jacksonport, WI. This could result in up to 6 hours of downtime for impacted WiscNet sites.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jul 10, 09:14 CDT
Charter Communications has sent a notification indicating that they must perform fiber splicing which will bring services down during the duration of the maintenance.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
Posted on Dec 21, 16:55 CST
Notification of a planned event effecting your institution:

WINS will be auditing splice cases in 3 locations to identify and confirm fiber assignments. There is no outage anticipated for any WiscNet members, but the potential does exist given the nature of the work.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Posted on Jan 16, 12:14 CST
Notification of a planned event effecting your institution:

CenturyLink will be upgrading the network in Hayward, WI January 30th from midnight to 6:00 am. Member sites affected will be down for one to six hours.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Posted on Jan 17, 12:19 CST
Past Incidents
Jan 21, 2018

No incidents reported today.

Jan 20, 2018

No incidents reported.

Jan 19, 2018
Completed - The scheduled maintenance has been completed.
Jan 19, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 00:00 CST
Scheduled - Notification of a planned event effecting your institution:

WiscNet’s engineering team is planning to visit a few locations along the backbone path from Greenwood to Wausau to perform important network upgrades between
January 17th and 19th, 2018. We’re giving you a special heads-up outside of our typical notification process because this situation is unique. We do our best to work
in the dead of the hot summer nights. A combination of site access restrictions and safety concerns (weather) are forcing this work to happen closer (and in one case, during) typical "work hours."

This upgrade will be service impacting for a period of between 15 and 60 minutes for WiscNet members.

Below is our tentative schedule.

Greenwood, Wisconsin
Replacing EX4200 with QFX5100 and installing Opengear out-of-band.
On-site mid-morning Wednesday, January 17th with cutover at 12:00 noon.
This site is a Packerland Hut and exposed to the elements, therefore daytime work will be required to complete this work.
Contingency date/time for weather is Friday, January 19th, 2018.
Members impacted: Loyal School District, Greenwood School District.

Marshfield, Wisconsin
Replacing EX4200 with QFX5100 and installing Opengear out-of-band.
On-site afternoon Wednesday, January 17th with cutover at 5:00PM.
Members impacted: Marshfield School District, Spencer School District, City of Marshfield, Northcentral Technical College, Auburndale School District.

Stevens Point, Wisconsin
Replacing EX4200 with QFX5100, replacing 2511 with Opengear out-of-band.
On-site morning Thursday, January 18th for prep, return for cutover at 5:00PM.
Members impacted: Portage County, South Central Library System

Wausau, Wisconsin
Replacing EX4200 with QFX5100 and installing Opengear out-of-band.
On-site afternoon Thursday, January 18th with cutover at 5:00PM.
Members impacted: Wausau Community Area Network, Medical College of Wisconsin Healthcare Connect

We are leaving Friday, January 19th open for any contingency needs.

Please let us know if you see any issues with this schedule. We will be finalizing access requests with our site contacts this week.
--
Kika Barr
Senior Director of Operations and Service Success
WiscNet

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 10, 15:13 CST
Jan 18, 2018
Completed - The scheduled maintenance has been completed.
Jan 18, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 23:00 CST
Scheduled - Notification of a planned event effecting your institution:

US Signal will be conducting BaaS Software updates on 1/17/18 between 11:00 pm and 1/18/18 5:00 am CST. US Signal anticipates up to two hours of down time for impacted WiscNet Members.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 17, 11:00 CST
Jan 17, 2018
Resolved - Charter confirms this outage has been resolved after faulty equipment was replaced and the WiscNet NOC is seeing all services as restored.

Please contact us if you experience any further issues.
608-442-6761 To reach the NOC: option 1
noc_support@wiscnet.net
Jan 17, 18:31 CST
Update - Wiscnet has communicated with our partner provider. They indicate that there is an outage that is currently affecting this service. Their engineering teams are still attempting to isolate the cause of the outage. There is no ETR at this time.
Jan 17, 15:54 CST
Investigating - Notification of an unplanned event affecting your institution:

WiscNet NOC has received multiple alarms indicating that services are down at Milton SD. Currently staff on site have verified power and equipment. WiscNet NOC will begin following up with our partner provider to begin an investigation. We will keep you updated as information becomes available.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 17, 15:22 CST
Resolved - We are seeing this site stable at this time with no further issues after the local telco carrier finished terminating the fiber on site.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 17, 10:43 CST
Update - Customer has confirmed that this is not related to a maintenance that is being performed. NOC will continue to follow up with our partner.
Jan 13, 12:44 CST
Investigating - Notification of an unplanned event affecting your institution:

The NOC is currently seeing this site bouncing, we have opened a ticket with our partner to have them verify their circuit at this time. We would also like to confirm that there is no maintenance going on on site that would be causing this issue we are seeing.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 13, 12:06 CST
Resolved - This maintenance has been verified as completed at this time.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 17, 10:41 CST
Update - Adjusted title.
Jan 12, 17:09 CST
Identified - Notification of a planned event effecting your institution:

WiscNet partner will be upgrading software on all of the Infinera nodes in their network. If there are issues with the updates the 10G circuit for MERIT from Ashland to Chicago might be affected.

Member affected: MERIT.
Start time: 1/13/2018 from 0700 to 1900 hours CST.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 12, 17:08 CST
Resolved - This incident has been resolved.
Jan 17, 10:09 CST
Investigating - Notification of an unplanned event affecting your institution:

Wiscnet NOC is seeing the device on site dropping in and out and we are requesting to verify if there is any site maintenance or if power equipment can be verified.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 16, 13:17 CST
Resolved - We have since seen this issue clear from our end.

Please contact the WiscNet NOC if you have any further questions or are still experiencing an issue with your service.

608-442-6761 option 1
Jan 17, 01:46 CST
Investigating - Notification of an unplanned event affecting your institution:

We are aware of a major outage affecting customers from Madison to the Green bay aware. We are working on resolving the issue and will provide more updates as they become available.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 17, 00:59 CST
Jan 16, 2018
Resolved - Alarms cleared at 0727 CST 01/16/2017. Site is up and operational.
Jan 16, 12:25 CST
Investigating - Greetings,

The Wiscnet NOC is currently seeing devices as unreachable on site. Please verify power and equipment on site as soon as possible.

You are welcome to contact the Wiscnet NOC by calling 608-442-6761 option 1.

Thank you,
Wiscnet NOC
Jan 16, 06:34 CST
Jan 15, 2018
Resolved - Notification of an unplanned event affecting your institution:

It was determined that the circuit connected to Gi0/2 is disconnected per Wiscnet. NOC is now pending Wiscnet Engineering.

Gi0/3 is supplying internet from Charter, and so your site is unaffected.

This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 15, 08:03 CST
Investigating - Notification of an unplanned event affecting your institution:

Wiscnet NOC is observing alarms for Gi0/2 on the Wiscnet gear for this site. Currently investigating and reaching out to carrier.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 15, 07:55 CST
Jan 14, 2018
Resolved - We've confirmed with Charter that a failed card was replaced around 3:50pm CST today and service restored. The WiscNet NOC is also seeing all alarms cleared and services restored.

Please let us know if you continue to have any issues.
608-442-6761 To reach the NOC: option 1
Jan 14, 16:34 CST
Update - We have identified a large Charter outage in the Milton area. There currently is no given ETR. Wiscnet will continue to follow up with the Charter.
Jan 14, 14:09 CST
Investigating - Notification of an unplanned event affecting your institution:

We have a ticket open for this site observing alarms indicating it is unreachable.

Please verify site power and equipment.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 14, 12:43 CST
Jan 12, 2018
Resolved - The Wiscnet NOC is currently seeing all alarms for this incident as clear, and are resolving our ticket.

You are welcome to contact the Wiscnet NOC by calling 608-442-6761 option 1.

Thank you,
Wiscnet NOC
Jan 12, 04:29 CST
Investigating - Greetings,

The Wiscnet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

You are welcome to contact the Wiscnet NOC by calling 608-442-6761 option 1.

Thank you,
Wiscnet NOC
Jan 12, 03:18 CST
Jan 11, 2018
Resolved - At this time we believe all issues to be resolved. Charter confirmed that they were having spanning tree issues which caused the connectivity problems that were reported by multiple sites. After they reloaded their device config, this corrected the issue and all of our alarms cleared.
Jan 11, 09:56 CST
Update - Greetings,

Charter is still working on getting their technician to their data center. They have stated the tech is in route and that there is no ETA. Once the tech arrives they will troubleshoot with their engineering for resolution. We thank you for your patience.
Jan 10, 19:30 CST
Update - Greetings,

Wiscnet Engineering is working with Spectrum engineering to determine the correct place to dispatch to. This location will be a spectrum Data Center and there is no ETA on dispatch and no ETTR on the outage. The NOC will continue to follow up for updates and provide them to you once they are made available. We thank you for your patience.
Jan 10, 17:27 CST
Update - Greetings,

Our partner provider has confirmed that they are dispatching but the ETA of that dispatch is unknown. The NOC will continue to follow up for updates and provide them as they are available. We thank you for your patience.
Jan 10, 16:34 CST
Update - We are currently escalating with Charter who has this assigned out to their 'DNT' team for investigation and approval of next steps or dispatch out to the location to resolve.

We are remaining on the line until an update in regards to what their next steps or process is for this issue as this has been constant and causing a hard down situation for the member site.

In the meantime any escalation to contacts in regards to the SLA agreement held with Charter would be helpfull
Jan 10, 15:22 CST
Update - We are continuing to escalate this issue with Charter to seek resolution as no site troubleshoot or troubleshooting with Charter and changes of configs offsite have yielded no resolution from Charter. We are currently seeking action from Charter out of ticket 11189728 and have had their Tier 3 team investigating with for sure resolution at this time.

We urge you to reach out to any escalation contacts in regards to any SLA agreement you may have with Charter.

We are pushing Charter for resolution and investigation but any help provided would be appreciated.
Jan 10, 15:01 CST
Update - We have been able to verify power and equipment with the contact on site, John, and are continuing to investigate this from our end as the circuit remains down.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 10, 11:16 CST
Investigating - Notification of an unplanned event affecting your institution:

We are currently seeing the device on site as unreachable and are not receiving and traffic from the site. We engaged Charter who has confirmed that they are not seeing any direct circuit issues and are looking to have power and equipment verified on site.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 10, 11:08 CST
Resolved - All alarms are now clear, closing ticket.
Jan 11, 09:54 CST
Investigating - Notification of an unplanned event affecting your institution:

We have lost connectivity to your site. Please verify power and equipment, or whether maintenance is ongoing.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 10, 08:12 CST
Resolved - WiscNet has confirmed the this issue has remained stable.
We will continue to closely monitor this issue, and will act promptly should any further issues arise.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 11, 08:06 CST
Monitoring - Charter technicians identified an issue with STP on one of their switches. Technicians reloaded the switch configuration and confirmed that connectivity has restored. We have observed all alarms clear as of 11pm CST Jan 10th. We will continue to monitor this circuit for stability. We thank you for your patience.
Jan 11, 01:36 CST
Update - Greetings,

Charter is still working on getting their technician to their data center. They have stated the tech is in route and that there is no ETA. Once the tech arrives they will troubleshoot with their engineering for resolution. We thank you for your patience.
Jan 10, 19:30 CST
Update - Greetings,

Wiscnet Engineering is working with Spectrum engineering to determine the correct place to dispatch to. This location will be a spectrum Data Center and there is no ETA on dispatch and no ETTR on the outage. The NOC will continue to follow up for updates and provide them to you once they are made available. We thank you for your patience.
Jan 10, 17:26 CST
Update - We are currently escalating with Charter to provide information in regards to a dispatch requested. Charter is stating that this is currently under review by the 'DNT' team to approve a dispatch. We are currently waiting on the line with the team until they provide us a thorough answer of what their next steps are.

In the meantime any further escalation with contacts in regards to the SLA held with Charter would be helpfully in this scenario.
Jan 10, 15:20 CST
Investigating - Notification of an unplanned event affecting your institution:

We are seeing issues with Charter device on site in which we have been unable to pass any traffic out of their device even after plugging a laptop directly into their equipment.

We have this escalated with their Tier 3 team in search of a dispatch to the location as this has met a 4 hour SLA with Charter. We are actively tracking this issue on the Charter ticket number of 11189728 and urge you to contact any escalation of SLA agreement contacts you may have in order to push this to resolution.

WiscNet is continuing to push and escalate this issue to resolution as well.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 10, 14:56 CST
Jan 10, 2018
Resolved - All alarms are now clear, resolving ticket.
Jan 10, 12:37 CST
Update - Received a call from Kyle @ the site yesterday, indicating they are experiencing the same issues reported in the status page.

Kyle reports he will address the issue this morning. Alarm is clear now.
Jan 9, 08:23 CST
Identified - Notification of an unplanned event affecting your institution:

We are seeing your port flapping this morning, and you are likely experiencing degraded services. Please power to the equipment attached to the port.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 8, 09:26 CST
Resolved - Notification of an unplanned event affecting your institution:

Alarms have cleared, and WiscNet was notified of maintenance activity causing alarms.

This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 10, 09:01 CST
Investigating - Notification of an unplanned event affecting your institution:

We are currently seeing the device on site as unreachable at this time and looking to see if there may be any site work or power issues causing the alarms we are seeing.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 10, 08:39 CST
Completed - The scheduled maintenance has been completed.
Jan 10, 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 06:00 CST
Update - This maintenance has been rescheduled to 1/9/18 6:00 PM - 1/10/18 2:00 AM CST.
Oct 27, 15:41 CDT
Scheduled - Notification of a planned event effecting your institution:

{Starting Tuesday, October 31st 2017 1800 hours CDT until Wednesday, November 1st 2017 0200 hours CDT BOREAS personnel will be visiting multiple glass-through sites between Iowa City 2 and Victor nodes on BOREAS-Net in an effort to mitigate minor loss issues and normalize light levels between transmit and receive strands. This work will involve personnel at both ends of the span to disconnect and OTDR while crews visit glass-through sites to inspect, clean and replace jumpers}

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Oct 3, 08:59 CDT
Completed - The scheduled maintenance has been completed.
Jan 10, 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 18:00 CST
Scheduled - Notification of a planned event effecting your institution:

BOREAS has indicated that they will be visiting multiple glass-through sites between Iowa City 2 and Victor nodes on BOREAS-Net. Their field technicians will be conducting OTDR testing and repairing any damaged fiber optic cabling. BOREAS has stated that this work has the potential to be service affecting for the full duration of the maintenance window.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 4, 13:38 CST
Jan 7, 2018
Resolved - Notification of an unplanned event affecting your institution:

Alarms for this event have cleared in monitoring and the site is now reachable.

This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 7, 12:04 CST
Investigating - Notification of an unplanned event affecting your institution:

We are currently seeing alarms for this site and we would like to request verification of power and equipment on site. If you are able to do so and are still having troubles please reach out to the NOC for further assistance.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Jan 6, 20:36 CST