In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 10:15 CDT
Scheduled - WIN has informed of a need to replace a new fiber feed.
Abbotsford School District Operational
Adams-Friendship Area School District Operational
Albany School District Operational
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Village of Allouez Operational
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St. Augustine University Parish Operational
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Salem School District Operational
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Southwestern Wisconsin School District Operational
Spencer School District Operational
Spooner Area School District Operational
Spooner Health System Operational
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Stanley-Boyd Area School District Operational
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City of Stevens Point Operational
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Stratford School District Operational
Sturgeon Bay School District Operational
Village of Suamico Operational
Sun Prairie Area School District Operational
City of Superior Operational
Suring Public School District Operational
Swallow School District Under Maintenance
SWITCH - Southeastern Wisc Info Tech Exchange Operational
Thorp School District Operational
Three Lakes School District Operational
Tigerton School District Operational
Tomahawk School District Operational
Tomorrow River School District Operational
Tri-County Area School District Operational
Trout Lake Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Spectrum informing Delava-Darien SD of fiber splicing to be performed.
Posted on Jun 18, 12:54 CDT
Spectrum is informing WiscNet of capacity upgrades that will affect service for several member sites.
Posted on Jun 26, 13:25 CDT
Notification of a planned event affecting your organization:

Maintenance Summary : Maintenance
Party Conducting Work: WIN
Ticket number: 397975
Service Affecting: No
Impact Duration: None
Location: LaCrosse, WI
Reason for work: Fiber splicing will be performed.
Maintenance window: 7/19/2019 0:00 to 05:00 CDT

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Posted on Jul 15, 09:47 CDT
Past Incidents
Jul 15, 2019
Resolved - The NOC is observing now seeing your connection to Wiscnet as up. All interfaces have restored and we show no further issues.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net
Jul 15, 16:49 CDT
Investigating - The NOC is observing your connection to wiscnet down. Please engage your fiber provider to make repairs.
Jul 13, 02:59 CDT
Completed - The scheduled maintenance has been completed.
Jul 15, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 10:01 CDT
Scheduled - Hedberg Public Library is notifying WiscNet of maintenance work being done.
Jul 15, 09:55 CDT
Resolved - The hardware on site has been decommissioned. We will update our monitoring to reflect this change.
Jul 15, 11:35 CDT
Investigating - The WiscNet NOC is currently a device as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 15, 08:02 CDT
Resolved - We have received confirmation that repairs are complete and services are currently restored.
Jul 15, 11:29 CDT
Update - We are continuing to investigate this issue.
Jul 15, 09:50 CDT
Investigating - Internet service is down at the site and is currently being investigated by Charter. WiscNet Support is following up with Charter to drive this issue to resolution.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
Jul 15, 09:42 CDT
Resolved - This incident has been resolved.
Jul 15, 00:04 CDT
Investigating - The WiscNet NOC is currently seeing the router onsite as unreachable at this time. Please verify power and equipment on site and report back to us for further investigation into the issue.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
Jul 14, 22:17 CDT
Jul 12, 2019
Resolved - Alarms have cleared for this circuit.
Jul 12, 15:15 CDT
Update - Notification of an unplanned event affecting your institution:

WiscNet NOC sees alarms which indicate service at your location is currently down.

r-shioctonsd
Gi0/1 down down r-shioctonsd2

Please verify power and equipment on site.

Please be advised that you may receive communication from a local telecom provider in an attempt to restore your services. Assisting these providers will help in returning you internet services to normal operation.

If you have any questions, please do not hesitate to contact the WiscNet NOC.


608-442-6761 option 1
noc@wiscnet.net
Jul 12, 10:55 CDT
Update - We are continuing to investigate this issue.
Jul 12, 09:53 CDT
Investigating - Notification of an unplanned event affecting your institution:

WiscNet NOC sees alarms which indicate service at your location is currently down.

r-shioctonsd
Gi0/1 down down r-shioctonsd2

Please verify power and equipment on site.

Please be advised that you may receive communication from a local telecom provider in an attempt to restore your services. Assisting these providers will help in returning you internet services to normal operation.

If you have any questions, please do not hesitate to contact the WiscNet NOC.


608-442-6761 option 1
noc@wiscnet.net
Jul 12, 09:51 CDT
Resolved - The WiscNet NOC had determined that the device have become reachable once again.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 12, 15:13 CDT
Identified - We have received notice that the alarms are caused by utility work. We will hold and monitor this ticket.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 12, 10:44 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 12, 10:31 CDT
Completed - The scheduled maintenance has been completed.
Jul 12, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 00:01 CDT
Scheduled - Notification of a planned event affecting your organization:

Maintenance Summary : Planned hardware upgrade.
Party Conducting Work: Nsight
Ticket number: None
Service Affecting: Yes
Impact Duration: Expected up to 45 minutess
Location: Newton, WI
Circuit ID(s): USSTOJQKWWI02R01
Reason for work: Router Upgrade
Maintenance window: 7/12/19 00:00 - 06:00 CDT

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 11, 18:35 CDT
Jul 11, 2019
Resolved - The WiscNet NOC is now showing that all devices are now reachable. We continue to monitor for stability as we show no further issues.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
Jul 11, 18:04 CDT
Investigating - The WiscNet NOC is currently seeing the connection to your site as down. Please verify power and equipment on site and report back to us for further investigation into the issue.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
Jul 11, 16:57 CDT
Completed - The scheduled maintenance has been completed.
Jul 11, 14:17 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 08:17 CDT
Scheduled - Spectrum informing WiscNet of Fiber Splicing work.
Jun 19, 08:22 CDT
Resolved - Alarms have cleared and we see this circuit back up. We will hold or ticket 24 hours for monitoring.
Jul 11, 14:15 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 11, 11:04 CDT
Resolved - Services on site are reported to be restored. The issue was due to a power outage.
Jul 11, 13:33 CDT
Update - Our investigating last night showed no issue on the circuit we provide.
We spoke to personal at the school district and they said they believe the issue is resolve.

Please confirm the internet service is back up.

Thank you.
Jul 11, 10:44 CDT
Investigating - Kylie called in reporting the internet at Cassville School District is DOWN.
Jul 10, 15:10 CDT
Completed - The scheduled maintenance has been completed.
Jul 11, 06:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 00:00 CDT
Scheduled - Notification of a planned event affecting your organization:

Maintenance Summary : Maintenance
Party Conducting Work: MUFN CAN
Ticket number: OQF-480-20564
Service Affecting: No
Impact Duration: Duration of the window.
Location: Park St North Median at Badger Rd
Circuit ID(s): None, strands are dark.
Reason for work: Bring new Madison College Goodman North 24ct lateral into case.
Maintenance window: 7/11/2019 00:00 to 06:00 CDT

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 10, 15:52 CDT
Completed - The scheduled maintenance has been completed.
Jul 11, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 00:00 CDT
Scheduled - Spectrum is informing WiscNet of a Fiber Splice in the Colby SD.
Jun 19, 08:39 CDT
Resolved - This incident has now been resolved. All alarms are now clear.
Jul 11, 03:37 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible. Also as this is site managed fiber please engage your fiber provider if your services remain down after the power and equipment verification.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 11, 01:22 CDT
Resolved - The NOC is observing your services have restored. Please resume normal operation.
Jul 11, 03:18 CDT
Investigating - The NOC is observing multiple sites down in northern WI. The NOC is currently investigating and will provide updates as they are made available.
Jul 11, 02:55 CDT
Jul 10, 2019
Resolved - This incident has been resolved
Jul 10, 04:51 CDT
Investigating - Notification of an unplanned event affecting your institution:

The NOC is observing your router onsite unreachable. Please verify power and equipment so the NOC can proceed accordingly.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 10, 00:51 CDT
Jul 9, 2019
Resolved - We have regained connection to the devices onsite. The issue is resolved.
Jul 9, 11:50 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 9, 04:11 CDT
Resolved - The NOC is observing all services restored. Please resume normal operation.
Jul 9, 00:23 CDT
Investigating - The NOC is currently seeing the connection toward the customer equipment as down from our router. Please verify power and equipment onsite.

Please contact the WiscNet NOC once this has been completed.
608-442-6761 option 1
noc@wiscnet.net
Jul 8, 23:35 CDT
Jul 8, 2019
Resolved - The WiscNet NOC is currently see all the devices at the site as reachable at this time. We will continue to monitor for stability.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
Jul 8, 22:06 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 8, 15:33 CDT
Resolved - The WiscNet NOC is currently see all the devices at the site as reachable at this time. We will continue to monitor for stability.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
Jul 8, 22:06 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 8, 15:34 CDT
Resolved - The WiscNet NOC is currently see all the devices at the site as reachable at this time. We will continue to monitor for stability.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
Jul 8, 22:06 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 8, 15:58 CDT
Resolved - Closing this incident after being informed the River Falls SD is no longer using this circuit.
Jul 8, 11:07 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 8, 09:28 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 7, 13:40 CDT
Update - We continue to see your site down. Please let us know if this is due to maintenance and check power and equipment if not.
Jul 5, 11:47 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 3, 09:52 CDT
Update - We are continuing to investigate this issue.
Jul 3, 09:51 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 3, 09:51 CDT
Update - Notification of an unplanned event affecting your institution:

Please be advised we are seeing your site as unreachable. Our investigation leads us to believe this may be due to local power or equipment failure. Please verify power, on site equipment, and if you are performing any maintenance tonight and notify the NOC.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 2, 17:39 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 2, 09:27 CDT
Jul 6, 2019
Resolved - Resolved: Issue is stable and is now considered resolved by the NOC.
Jul 6, 12:26 CDT
Investigating - Notification of an unplanned event affecting your institution:

WiscNet NOC sees alarms which indicates service at your location is currently down.

Please verify power and equipment.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 6, 09:49 CDT
Resolved - This incident has been resolved
Jul 6, 07:06 CDT
Investigating - Notification of an unplanned event affecting your institution:

The NOC is observing the site managed router unreachable onsite. This is a notification to you that the NOC sees it down and that you should investigate.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 6, 00:09 CDT
Jul 4, 2019

No incidents reported.

Jul 3, 2019
Resolved - The WiscNet NOC is seeing all the devices at your site as reachable. We have verified that all services have restored and show no further issues.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net
Jul 3, 22:52 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 3, 20:28 CDT
Resolved - The WiscNet NOC is seeing all devices at location as reachable. All ports have restored on our router and we show no further issues.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net
Jul 3, 18:32 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 3, 06:59 CDT
Resolved - We are seeing the alarms clear and the issue resolved at this time. We had previously confirmed that this was due to a power outage in a section of the building.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 3, 16:54 CDT
Identified - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 3, 15:14 CDT
Resolved - This incident has been resolved and services should be fully restored at this time.
Jul 3, 15:03 CDT
Identified - Our partner provider is currently working on fiber repairs. Please stand by for service restoration.
Jul 3, 13:58 CDT
Update - Our partner provider is currently suspecting a fiber cut and is still investigating. Further updates will be provided shortly.
Jul 3, 12:55 CDT
Update - Our partner provider is currently suspecting a fiber cut and is still investigating. Further updates will be provided shortly.
Jul 3, 12:11 CDT
Update - We are continuing to investigate this issue.
Jul 3, 08:46 CDT
Investigating - Notification of an unplanned event affecting your institution:

We have received alarms indicating an outage affecting multiple sites. We are currently investigating and will have further updates soon.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 3, 08:44 CDT
Resolved - This incident has been resolved
Jul 3, 03:01 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 3, 00:59 CDT
Resolved - This incident has been resolved.
Jul 3, 02:56 CDT
Investigating - Notification of an unplanned event affecting your institution:

Please be advised we are seeing your site as unreachable. Our investigation leads us to believe this may be due to local power or equipment failure. Please verify power, on site equipment, and if you are performing any maintenance tonight and notify the NOC.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 2, 19:46 CDT
Jul 2, 2019
Resolved - We are seeing alarms have cleared at this time. We believe the issue to be resolved.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 2, 23:27 CDT
Investigating - Notification of an unplanned event affecting your institution:

Please be advised we are seeing your site as unreachable. Our investigation leads us to believe this may be due to local power or equipment failure. Please verify power, on site equipment, and if you are performing any maintenance tonight and notify the NOC.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 2, 18:16 CDT
Resolved - We are now seeing your service as restored.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 2, 20:50 CDT
Update - Notification of an unplanned event affecting your institution:

We are currently seeing the BGP peer down on your site, please contact your ISP about this issue.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
Jul 2, 16:12 CDT
Identified - Notification of an unplanned event affecting your institution:

We are currently seeing the BGP peer down on your site, please contact your ISP about this issue.


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 2, 10:01 CDT
Resolved - Fiber repairs were completed and crews were hands off at 7/1 at 11:02 PM
Jul 2, 17:30 CDT
Identified - Notification of an unplanned event affecting your institution:

We've received reports of fiber cut on Glenway near Paunack in Madison, WI at 11:29am that may impact your services. City Traffic Engineering is on site and expects to finish repairs and splice in the replacement cable by early morning hours 7/2/2019.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 1, 17:00 CDT
Resolved - This member has disconnected service. Status Page will now be closed.
Jul 2, 17:03 CDT
Monitoring - The WiscNet NOC has determined the issue to be a false alarm due to the site moving internet connections.

If you have any questions, please do not hesitate to contact the WiscNet NOC.


608-442-6761 option 1
noc@wiscnet.net
Jun 25, 08:29 CDT
Investigating - The WiscNet NOC is currently seeing OSPF flapping on site. We are currently investigating the issue.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 19, 10:16 CDT
Resolved - Resolved: Issue is stable and is now considered resolved by the NOC.
Jul 2, 03:53 CDT
Identified - A fiber cut has been identified, the source being from a construction crew working on a round-a-bout. Teams are actively working to solve the issue but it will not be fixed until later this evening.
Jul 1, 13:46 CDT
Investigating - Notification of an unplanned event affecting your institution:

Please be advised that we currently investigating the outage observed on your service. It has been confirmed that this is not power-related. We will provide updates as soon as they become available.


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 1, 11:08 CDT
Jul 1, 2019
Resolved - Greetings, please be advised that all services that have been impacted are now restored. This incident was due to a faulty switch, which has been replaced just recently. We do apologize for the inconvenience this has caused.

Please contact us if you are still experiencing any further issues.

608-442-6761 option 1

noc@wiscnet.net
Jul 1, 23:59 CDT
Update - We have identified additional members down due to this event:

Madison Area Technical College
Wisconsin Department of Military Affairs
State of Wisconsin
Rural Wisconsin Health Cooperative IT Network

If you are currently experiencing an outage and do not see your site impacted here, please call the NOC at 608-442-6761 option 1 and we will investigate further.
Jul 1, 22:18 CDT
Identified - We believe this hub device has failed at this time and an engineer is en-route to the site to potentially replace it with a new one. No ETA or ETR is available at this time.

The following sites are currently impacted by this event:

City of Madison
Middleton-Cross Plains Area School District
South Central Library System
Verona Area School District
Wisconsin Economic Development Corporation - Madison

If you are currently experiencing an outage and do not see your site impacted here, please call the NOC at 608-442-6761 option 1 and we will investigate further.
Jul 1, 22:08 CDT
Investigating - Notification of an unplanned event affecting your institution:

One of WiscNet's backbone devices is down at 222 West Washington Ave in Madison. We are currently investigating the cause of this event and will update further when more information is available.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 1, 21:40 CDT
Resolved - At this time we are seeing our equipment as up and reachable at your site. This outage is over. If you have any additional concerns please contact the Wiscnet NOC for additional assistance.
Jul 1, 10:20 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 30, 21:30 CDT
Resolved - At this time we are seeing our equipment as up and reachable at your site. This outage is over. If you have any additional concerns please contact the Wiscnet NOC for additional assistance
Jul 1, 10:16 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 1, 02:59 CDT
Resolved - This incident has been resolved.
Jul 1, 10:11 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 30, 12:43 CDT