Investigating - Notification of an unplanned event affecting your institution:

We are currently experiencing a network outage at our UW Madison ISP location that is affecting your services. A tech is heading out to the location to investigate the issue.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net
Dec 11, 06:00 CST
Investigating - Update : Called out to Jeff and left a voice mail with him. The reason for the call was to determine what specific configuration information he needed for the new iBoss unit
and if we need to escalate to a WiscNet engineer for specific gear configs.

Next Steps : Holding ticket for further updates from client/Jeff.
Dec 6, 13:41 CST
Investigating - Carrier has reported updates still in progress. Will notify for any changes.
Dec 5, 14:32 CST
Abbotsford School District Operational
Adams-Friendship Area School District Operational
Albany School District Operational
Algoma School District Operational
Village of Allouez Operational
Almond-Bancroft School District Operational
Altoona City Operational
Altoona School District Operational
Alverno College Operational
Antigo Unified School District Operational
Appleton Area School District Operational
Appleton Boys and Girls Club Operational
City of Appleton Operational
Appleton Performing Arts Center Operational
Argyle School District Operational
Arrowhead UHS School District Operational
Ashwaubenon School District Operational
Village of Ashwaubenon Operational
Auburndale School District Operational
Aurora University Operational
Augusta School District Operational
Bangor School District Operational
Baraboo School District Operational
Barneveld School District Operational
Barron Area School District Operational
Bayfield School District Operational
Beecher-Dunbar-Pembine School District Operational
Belleville School District Operational
Bellin College Inc Operational
Belmont Community School District Major Outage
City of Beloit Operational
Beloit College Operational
Beloit School District Major Outage
Beloit Turner School District Major Outage
Benton School District Operational
Berlin Area School District Operational
Big Foot UHS School District Operational
Birchwood School District Operational
Black Hawk School District Operational
Blackhawk Technical College Operational
BloodCenter of Wisconsin Operational
Bonduel School District Operational
Boscobel Area School District Operational
Bowler School District Operational
Boyceville Community School District Operational
Brighton #1 School District Operational
Brillion School District Operational
Bristol School District #1 Operational
City of Brookfield Operational
Brown County Operational
Brown County 2 Remote Site Operational
Brown County 3 Remote Site Operational
Brown County Jail Operational
Brown County Law Enforcement Operational
Brown County New Eye Operational
Brown County PDCT Operational
Brown County PDCT 2 Operational
Brown County Public Service Commission Operational
Burlington Area School District Operational
Butternut School District Operational
Cadott Community School District Operational
Calumet County Major Outage
Cambria-Friesland School District Operational
Cambridge School District Operational
Cameron School District Operational
Campbellsport School District Operational
Carroll University Operational
Carthage College Operational
Cassville School District Operational
Catholic Memorial High School Operational
CESA 1 Major Outage
CESA 2 Operational
CESA 3 Operational
CESA 4 Operational
CESA 5 Operational
CESA 6 Operational
CESA 7 Operational
CESA 8 Operational
CESA 9 Operational
CESA 10 - Chippewa Falls Operational
CESA 10 - Madison Operational
CESA 11 Operational
CESA 12 Operational
Chequamegon School District Operational
Chetek-Weyerhaeuser School District Operational
Children Hospital and Health System Operational
Chilton School District Operational
Chippewa County Operational
Chippewa Valley Technical College Operational
Chippewa Falls Area Unified School District Operational
Clear Lake School District Operational
Clinton Community School District Operational
Cochrane-Fountain City School District Operational
Colby School District Operational
Coleman School District Operational
Colfax School District Operational
Concordia University Operational
Cornell School District Operational
Crivitz School District Operational
Cuba City School District Operational
Cudahy School District Operational
D C Everest Area School District Operational
Dane County Major Outage
Darlington Community School District Operational
Deerfield Community School District Operational
De Forest Area School District Operational
City of De Pere Operational
De Pere School District Operational
Delavan-Darien School District Operational
Denmark School District Operational
Dodgeland School District Operational
Dodgeville School District Operational
Door County Operational
Dove Health Care Operational
Dunn County Operational
East Troy School District Operational
Eastern Shores Library System - Monarch Library System Operational
Eau Claire Area School District Operational
Eau Claire Catholic Schools Operational
City of Eau Claire Operational
Eau Claire County Operational
Edgar School District Operational
Edgerton School District Operational
Edgewood High School Operational
Educators Credit Union Operational
Elcho School District Operational
Elk Mound Area School District Operational
Elkhart Lake-Glenbeulah School District Operational
Elkhorn Area School District Operational
Ellsworth Community School District Operational
Elmbrook School District Operational
Elmwood School District Operational
Erin School District Operational
Fall Creek School District Operational
Fall River School District Major Outage
Family Peace Center Operational
Flambeau School District Operational
Florence County School District Operational
City of Fond du Lac Operational
Fond du Lac County Operational
Fond du Lac School District Operational
Fontana J8 School District Operational
Forest County Operational
Fort Atkinson School District Operational
Fox Point J2 School District Operational
Fox Valley Lutheran High School Operational
Fox Valley Technical College Operational
Frederic School District Operational
Freedom Area School District Operational
Geneva J4 School District Operational
General Mitchell International Airport Major Outage
Genoa City J2 School District Operational
Germantown School District Operational
Gillett School District Operational
Gilman School District Operational
Gilmanton School District Operational
Glenwood City School District Operational
Good Shepherd Lutheran School Operational
Goodman-Armstrong Creek School District Operational
Grafton School District Operational
Town of Grand Chute Operational
Granton Area School District Operational
Grantsburg School District Operational
City of Green Bay Operational
Green Bay Area School District Operational
Green Bay Community Church ? Operational
Green Lake County Operational
Green Lake School District Operational
City of Greenfield Operational
Greenfield School District Operational
Greenwood School District Operational
Gresham School District Operational
Hartford J1 School District Operational
Hartford UHS School District Operational
Hartland-Lakeside J3 School District Operational
Hayward Community School District Operational
Highland School District Operational
HNR School District-Neosho Operational
HNR School District- Rubicon Operational
Holmen School District Operational
Holy Apostles School Operational
Holy Hill Area School District Operational
Horicon School District Major Outage
Howard Village Operational
Hortonville Area School District Operational
Howard-Suamico School District Operational
Howards Grove School District Operational
Hudson School District Operational
Hurley School District Operational
Hustisford School District Operational
Inclusa Operational
Independence First Operational
Indianhead Federated Library System Operational
Iola-Scandinavia School District Operational
Iowa-Grant School District Operational
Ithaca School District Operational
Jackson County Operational
City of Janesville Operational
Jefferson County Operational
Jefferson School District Operational
Johnson Creek Elementary Operational
Johnson Creek School District Operational
Kaukauna Area School District Operational
Kenosha County Operational
Kenosha County Public Library System Operational
Kenosha Unified School District Operational
Kettle Moraine Lutheran High School Operational
Kettle Moraine School District Operational
Kewaunee School District Operational
Kiel Area School District Operational
Kimberly Area School District Operational
Kohler School District Operational
City of La Crosse Operational
La Crosse School District Operational
Lac Courte Oreilles Ojibwa Community College Operational
Lac du Flambeau #1 School District Operational
School District of Ladysmith Operational
Lake Country School District Operational
Lake Holcombe School District Operational
Lake Mills Area School District Operational
Lakeland College Operational
Lakeland UHS School District Major Outage
Lakeshore Technical College Operational
Lakeshores Library System Operational
Laona School District Operational
Lawrence University Operational
Lena School District Operational
Lincoln County Operational
Linn J6 School District Operational
Little Chute Area School District Operational
Village of Little Chute Operational
Lodi School District Operational
Lomira School District Operational
Loyal School District Operational
Luther High School Operational
Luxemburg-Casco School District Operational
Madison Area Technical College Major Outage
City of Madison Major Outage
Madison Metropolitan School District Major Outage
Manawa School District Operational
Manitowoc Public Utilities Operational
Manitowoc School District Operational
Maple Dale-Indian Hill School District Operational
Maple School District Operational
Marathon City School District Operational
Marathon County Operational
Marathon County Special Education Operational
Marian University of Fond du Lac Operational
Marinette City Operational
Marinette County Operational
Marinette School District Operational
Marion School District Operational
Markesan School District Operational
Marquette University Operational
Marquette University High School Operational
Marshall School District Operational
City of Marshfield Operational
Marshfield Unified School District Operational
Mayville School District Operational
McDonell Area Catholic School District Operational
McFarland School District Operational
Medford Area Public School District Operational
Medical College of Wisconsin Operational
Mellen School District Operational
City of Menasha Operational
Menasha Joint School District Operational
Town of Menasha Operational
Menasha Utilities Operational
Menominee Indian School District Operational
Menominee Nation, College of the Operational
Menomonie Area School District Operational
Mequon-Thiensville School District Operational
Mercer School District Operational
Meriter Hospital, Inc. Operational
Merrill Area School District Operational
Merton Community School District Operational
Messmer Catholic Operational
Mid-State Technical College Operational
Mid-State Technical College - Stevens Point Operational
90 days ago
100.0 % uptime
Today
Mid-Wisconsin Federated Library System Operational
Middleton-Cross Plains Area School District Major Outage
Milton School District Operational
Milwaukee Area Technical College Operational
Milwaukee Art Museum Operational
Milwaukee City Housing Authority Operational
City of Milwaukee Operational
Milwaukee County Federated Library System Operational
Milwaukee Institute of Art and Design Operational
Milwaukee Public Museum Operational
Milwaukee School of Engineering Operational
Mineral Point Unified School District Operational
Minocqua J1 School District Operational
Mishicot School District Operational
Mondovi School District Operational
Monona Grove School District Major Outage
Monroe School District Operational
Montello School District Operational
Monticello School District Operational
Moraine Park Technical College Operational
Mosinee School District Operational
Mukwonago School District Major Outage
Muskego-Norway School District Operational
Necedah Area School District Operational
City of Neenah Operational
Neenah Joint School District Operational
Neillsville School District Operational
City of New Berlin Operational
New Berlin School District Operational
New Glarus School District Operational
New London School District Operational
Niagara School District Operational
Nicolet Area Technical College Operational
Nicolet Federated Library System Operational
Nicolet UHS School District Operational
Norris Academy Operational
North Central Health Care Operational
North Fond du Lac School District Operational
North Lakeland School District Operational
Northcentral Technical College Major Outage
Northeast Wisconsin Technical College Operational
Northern Ozaukee School District Operational
Northern Waters Library Service Operational
Northland College Operational
Northland International University Operational
Northland Pines School District Operational
Northwood School District Operational
Norwalk-Ontario-Wilton School District Operational
Oconto Falls Public School District Operational
Oconto Unified School District Operational
Omro School District Operational
Oregon School District Operational
Osceola School District Operational
Oshkosh Area School District Operational
City of Oshkosh Operational
Osseo-Fairchild School District Operational
Our Lady Queen of Peace School Operational
Outagamie Waupaca Library System Operational
Owen-Withee School District Operational
Palmyra-Eagle Area School District Operational
Pardeeville Area School District Operational
Parkview School District Operational
Paris J1 School District Operational
Pecatonica Area School District Operational
Peshtigo School District Operational
PESI Operational
Pewaukee School District Operational
Phelps School District Operational
Phillips School District Operational
Pier Wisconsin Operational
Pittsville School District Operational
City of Platteville Operational
Platteville School District Operational
Plum City School District Operational
Plymouth Joint School District Operational
Port Edwards School District Operational
Port Washington-Saukville School District Operational
Portage Community School District Operational
Portage County Operational
Poynette School District Operational
Prairie du Chien Area School District Operational
Prairie Farm Public School District Operational
Prentice School District Operational
Prescott School District Operational
Price County Operational
Princeton School District Operational
Pulaski Community School District Operational
Racine Lutheran High School Operational
Racine Unified School District Operational
Randall J1 School District Operational
Raymond #14 School District Operational
Reedsville School District Operational
Rhinelander School District Operational
Reedsburg School District Operational
Rib Lake School District Operational
Rice Lake Area School District Operational
Richmond School District Operational
Rio Community School District Operational
Ripon Area School District Operational
Ripon College Operational
River Falls School District Operational
River Ridge School District Operational
River Valley School District Operational
Riverdale School District Operational
Rock County Operational
Rock Prairie Montessori Operational
Rosendale-Brandon School District Operational
Rosholt School District Operational
Royal Credit Union Operational
Royall School District Operational
Rubicon J6 School District Operational
Rural Health Care Operational
Sacred Heart Hospital Operational
Sacred Heart of Jesus and Mary School Operational
Sacred Heart School of Theology Operational
St. Augustine University Parish Operational
St. Catherines High School Operational
Saint Croix Central School District Operational
Saint Croix Falls School District Operational
St. Francis Xavier Catholic School Systems Operational
St. Joseph's Hospital Operational
St. Mary Catholic Schools Operational
St. Mary's Springs Academy Operational
St. Norbert College Operational
St. Thomas Aquinas Parish School Operational
St. Vincent Hospital Operational
Salem School District Operational
Sauk Prairie School District Major Outage
Sevastopol School District Operational
Sharon J11 School District Operational
Shawano School District Operational
Sheboygan Area School District Operational
City of Sheboygan Operational
Sheboygan County Operational
Sheboygan Falls School District Major Outage
Shell Lake School District Operational
Shiocton School District Operational
Shoreland Lutheran High School Operational
Shullsburg School District Operational
Silver Lake College Operational
Siren School District Operational
Slinger School District Major Outage
Solon Springs School District Operational
South Central Library System Major Outage
Southern Door County School District Operational
Southwest Health Center Operational
Southwest Library System Major Outage
Southwest Wisconsin Technical College Operational
Southwestern Wisconsin School District Operational
Spencer School District Operational
Spooner Area School District Operational
Spooner Health System Operational
Spring Valley School District Operational
Stanley-Boyd Area School District Operational
Stevens Point Area Public School District Operational
City of Stevens Point Operational
Stone Bank School District Operational
Stoughton Area School District Operational
Stratford School District Operational
Sturgeon Bay School District Operational
Village of Suamico Operational
Sun Prairie Area School District Operational
City of Superior Operational
Suring Public School District Operational
Swallow School District Operational
SWITCH - Southeastern Wisc Info Tech Exchange Operational
Thorp School District Operational
Three Lakes School District Operational
Tigerton School District Operational
Tomahawk School District Operational
Tomorrow River School District Operational
Tri-County Area School District Operational
Trout Lake Operational
Turtle Lake School District Operational
Twin Lakes #4 School District Operational
Two Rivers Public School District Operational
Union Grove J1 School District Operational
Union Grove UHS School District Operational
UW Platteville Real Estate Foundation Operational
UW-Whitewater Operational
Verona Area School District Major Outage
Victory Christian Academy Operational
Victory Christian Academy - 2 Operational
90 days ago
100.0 % uptime
Today
Viterbo University Operational
Wabeno Area School District Major Outage
Walworth J1 School District Operational
Washburn County Operational
Washburn School District Operational
Washington-Caldwell School District Operational
Washington School District Operational
Waterford Graded J1 School District Operational
Waterford UHS School District Operational
Waterloo School District Operational
Watertown Unified School District Operational
City of Waukesha Operational
Waukesha County Operational
Waukesha County Federated Library System (Bridges Library System) Operational
Bridges Library System Operational
Waukesha County Technical College Operational
Waukesha School District Operational
Waunakee Community School District Operational
Waupaca County Operational
Waupaca School District Operational
Waupun School District Operational
City of Wausau Operational
Wausau School District Operational
Wausaukee School District Operational
Wautoma Area School District Major Outage
Wauwatosa City Operational
Wauzeka-Steuben School District Operational
Webster School District Operational
City of West Allis Operational
West Allis-West Milwaukee School District Major Outage
West De Pere School District Operational
West Salem School District Operational
Western Technical College Operational
Westfield School District Operational
Westosha Special Ed Operational
Weyauwega-Fremont School District Operational
White Lake School District Operational
Whitefish Bay Dominican High School Operational
Whitefish Bay School District Operational
City of Whitewater Operational
Whitewater Unified School District Operational
Whitnall School District Operational
School District of Wild Rose Operational
Winding Rivers Library System Major Outage
Winnebago County Operational
Winnebago Lutheran Academy Operational
Winneconne Community School District Operational
Winnefox Library System Operational
Winter School District Operational
Wisconsin Center for the Blind and Visually Impaired Operational
Wisconsin Dells School District Operational
Wisconsin Department of Military Affairs Major Outage
State of Wisconsin Dept of Public Instruction Operational
Wisconsin Department of Transportation Operational
Wisconsin Economic Development Corporation - Madison Operational
Wisconsin Economic Development Corporation - Milwaukee Operational
Wisconsin Heights School District Operational
Wisconsin Indianhead Technical College Operational
State of Wisconsin Investment Board Major Outage
Wisconsin Lutheran College Operational
Wisconsin Lutheran High School Operational
Wisconsin School for the Deaf Operational
State of Wisconsin Major Outage
Wisconsin Technical College System Major Outage
Wisconsin Valley Library Service Operational
Wonewoc-Union Center School District Operational
Woodruff J1 School District Operational
Wrightstown Community School District Operational
Wisconsin Regional Peering Operational
MERIT Network Operational
Pennsylvania State University Operational
SysNet Operational
Indiana Giga POP Operational
Northwestern University Operational
University of Chicago Operational
University of Iowa Operational
University of Illinois Operational
NorthernLights GigaPOP Operational
UW SysNet Operational
Illinois State University Operational
Penn State University Operational
KINBER Operational
MOREnet Operational
Iowa State University Operational
University of Nebraska CSN Operational
University of Nebraska Lincoln Operational
University of Missouri Operational
OneNet Operational
GPN Operational
Transit Share Operational
University of Wisconsin SysNet Operational
University of Iowa Operational
Penn State Operational
University of Minnesota Operational
Indiana University Operational
MERIT Operational
KINBER Operational
Iowa State University Operational
Hilbert School District Operational
90 days ago
100.0 % uptime
Today
Randolph School District Major Outage
90 days ago
99.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Dec 11, 2019
Resolved - This incident has been resolved.
Dec 11, 03:44 CST
Monitoring - Update : Ticket returned due to the alarms clearing in monitoring. I logged into the CA and verified that the site is back up.

--- r-stevenspointsd-siteowned.wiscnet.net ping statistics ---
5 packets transmitted, 5 received, 0% loss, time 4007ms
rtt min/avg/max/mdev = 4.492/4.560/4.648/0.091 ms

I logged into the upstream device and verified that the link is back up.

r-uweauclaire-isp-re0> show interfaces xe-3/3/1
Physical interface: xe-3/3/1, Enabled, Physical link is Up
Interface index: 223, SNMP ifIndex: 669
Description: StevenPointSD Site Managed :RM:C(401068):
Link-level type: Ethernet, MTU: 1514, MRU: 1522, LAN-PHY mode, Speed: 10Gbps, BPDU Error: None, Loop Detect PDU Error: None, MAC-REWRITE Error: None,
Loopback: None, Source filtering: Disabled,
Flow control: Enabled
Pad to minimum frame size: Disabled
Device flags : Present Running
Interface flags: SNMP-Traps Internal: 0x4000
Link flags : None
CoS queues : 8 supported, 8 maximum usable queues
Schedulers : 0
Current address: 78:19:f7:3d:22:6b, Hardware address: 78:19:f7:3d:22:6b
Last flapped : 2019-12-11 03:22:16 CST (00:17:05 ago)
Input rate : 367836680 bps (33067 pps)
Output rate : 48677608 bps (23155 pps)
Active alarms : None
Active defects : None
PCS statistics Seconds
Bit errors 47
Errored blocks 96
Link Degrade :
Link Monitoring : Disable
Interface transmit statistics: Disabled

Logical interface xe-3/3/1.0 (Index 505) (SNMP ifIndex 611)
Description: StevenPointSD Site Managed :RM:C(401068):
Flags: Up SNMP-Traps 0x4004000 Encapsulation: ENET2
Input packets : 69718591247
Output packets: 139969944405
Protocol inet, MTU: 1500
Max nh cache: 75000, New hold nh limit: 75000, Curr nh cnt: 1, Curr new hold cnt: 0, NH drop cnt: 0
Flags: Sendbcast-pkt-to-re, User-MTU, uRPF
Addresses, Flags: Is-Preferred Is-Primary
Destination: 216.56.12.56/29, Local: 216.56.12.57, Broadcast: 216.56.12.63
Protocol multiservice, MTU: Unlimited

Updating status page and resolving ticket.

Next Steps : This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.
Dec 11, 03:43 CST
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Dec 11, 01:17 CST
Dec 10, 2019
Resolved - The WiscNet NOC is currently seeing the devices on site become reachable once again.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Dec 10, 08:59 CST
Monitoring - Update : Alarms have cleared at this time. The devices have become reachable again.

--- 216.56.62.33 ping statistics ---
10 packets transmitted, 10 received, 0% loss, time 9011ms
rtt min/avg/max/mdev = 11.299/12.143/12.889/0.469 ms

--- 140.189.64.15 ping statistics ---
10 packets transmitted, 10 received, 0% loss, time 9011ms
rtt min/avg/max/mdev = 11.700/17.660/66.265/16.208 ms

--- 140.189.64.94 ping statistics ---
195 packets transmitted, 195 received, 0% loss, time 194203ms
rtt min/avg/max/mdev = 11.085/12.399/34.465/2.085 ms

I updated the status page

Next Steps : This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.
Dec 10, 08:45 CST
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Dec 9, 23:17 CST
Dec 9, 2019
Resolved - We are seeing all devices and connections onsite as restored. Please let us know if you continue to experience any issues.
Dec 9, 21:23 CST
Update - Splicing has begun. The current provided ETR is 2 hours and 30 minutes.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net
Dec 9, 20:18 CST
Identified - Fiber teams are in the process of locating a fiber event. Techs and construction are onsite, and fiber trailers are on the way. There is currently no ETR available at this time.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net
Dec 9, 17:22 CST
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Dec 9, 15:47 CST
Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019
Resolved - This incident has been resolved.
Dec 6, 21:00 CST
Monitoring - Update : Ticket returned due to alarms clearing. Alarms clear in monitoring. Logged into the CA and found devices reachable:

--- 140.189.139.66 ping statistics ---
25 packets transmitted, 25 received, 0% loss, time 24030ms
rtt min/avg/max/mdev = 17.508/18.398/19.326/0.535 ms


--- 216.56.44.9 ping statistics ---
20 packets transmitted, 20 received, 0% loss, time 5714ms
rtt min/avg/max/mdev = 17.429/18.473/20.222/0.747 ms


--- 140.189.139.2 ping statistics ---
20 packets transmitted, 20 received, 0% loss, time 5716ms
rtt min/avg/max/mdev = 17.327/18.246/19.369/0.704 ms


Resolving ticket.



Next Steps : This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.

The below Action Plan is the recommended steps to take to resolve the ticket or drive the ticket to resolution.

****ACTION PLAN**** :
1 : On ticket return, if no response from the customer, contact the customer to verify power and equipment
2 : If power has been verified, escalate to the carrier to request investigation
3 : Continue to follow up with the carrier for updates
4 : If carrier states No Trouble Found, and power has been verified, escalate to Wiscnet for assistance
5 : Ticket can be resolved once alarms have cleared, verified within the equipment.
Dec 6, 20:35 CST
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Dec 6, 16:20 CST
Dec 5, 2019
Resolved - This incident has been resolved.
Dec 5, 09:45 CST
Monitoring - --Update--

At this time, we see connectivity restored.


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Dec 5, 09:26 CST
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Dec 5, 08:18 CST
Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019
Resolved - This incident has been resolved.
Dec 2, 14:30 CST
Monitoring - - - Update - -

At this time the dispatch to replace the failed equipment is complete. Service should be restored.



Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Dec 2, 14:04 CST
Identified - - - Update - -

We have identified the cause of this outage to be due to equipment failure and are working with the carrier to resolve the issue.

You may be contacted by the local carrier to arrange a dispatch to replace the failed equipment.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Dec 2, 09:32 CST
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Nov 30, 23:56 CST
Resolved - This incident has been resolved.
Dec 2, 10:45 CST
Identified - Notification of an unplanned event affecting your institution:

Alarms have cleared for Lena SD. Our device shows it was restarted.


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Dec 2, 10:22 CST
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Dec 2, 09:57 CST
Resolved - Site is reachable. Issue is resolved.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Dec 2, 06:11 CST
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Dec 1, 16:29 CST
Dec 1, 2019
Resolved - We are seeing all alarms clear and equipment/connections as up. Please let us know immediately if you continue to experience any issues with your internet connection and we will resume investigation.

608-442-6761 option 1

noc@wiscnet.net
Dec 1, 18:17 CST
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Dec 1, 12:24 CST
Resolved - This incident has been resolved.
Dec 1, 14:30 CST
Monitoring - We are now seeing our equipment on site as reachable with no further issue.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
Dec 1, 13:57 CST
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Dec 1, 12:12 CST
Resolved - This incident has been resolved.
Dec 1, 11:30 CST
Monitoring - At this time, we are seeing the site fully restored. The circuit experienced a brief outage, but has stabilized. We will continue to monitor for stability.
Dec 1, 11:07 CST
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Dec 1, 09:50 CST
Resolved - This incident has been resolved.
Dec 1, 11:30 CST
Monitoring - It appears your site was impacted by a power disruption. At this time, we are monitoring for stability.
Dec 1, 11:12 CST
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Dec 1, 09:40 CST
Resolved - This incident has been resolved.
Dec 1, 07:45 CST
Monitoring - Update : Alarms have cleared at this time. Logged into the device and verified it had lost power.

Next Steps : This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.

r-bonduelsd#show int desc | excl admin
Interface Status Protocol Description
Gi0/1 up up r-bonduelsd
Gi0/2 up up r-milwaukeeci-809-isp :C(400449):
Lo0 up up r-bonduelsd

r-bonduelsd uptime is 12 minutes
System returned to ROM by power-on
Dec 1, 07:17 CST
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Dec 1, 04:53 CST
Nov 30, 2019
Resolved - This incident has been resolved.
Nov 30, 16:00 CST
Monitoring - The WiscNet NOC now sees all issues as clear.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Nov 30, 15:38 CST
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible & engage your service
provider.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Nov 30, 14:15 CST
Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019
Resolved - This incident has been resolved.
Nov 27, 15:15 CST
Monitoring - Notification of an unplanned event affecting your institution:

Device restored: r-kohlersd

The WiscNet NOC is seeing all devices have restored. This incident is resolved.

If you have any questions, please do not hesitate to contact the WiscNet NOC.


608-442-6761 option 1
noc@wiscnet.net
Nov 27, 14:56 CST
Investigating - Notification of an unplanned event affecting your institution:

Device down: r-kohlersd

Please verify power and equipment on site.


Please be advised that you may receive communication from a local telecom provider in an attempt to restore your services. Assisting these providers will help in returning
you internet services to normal operation.

If you have any questions, please do not hesitate to contact the WiscNet NOC.


608-442-6761 option 1
noc@wiscnet.net
Nov 27, 14:10 CST
Resolved - This incident has been resolved.
Nov 27, 14:45 CST
Monitoring - This issue has been resolved.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Nov 27, 14:25 CST
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Nov 27, 12:39 CST
Resolved - We have observed the devices at Whitelake have become reachable again.

If you have any questions, please do not hesitate to contact the WiscNet NOC.


608-442-6761 option 1
noc@wiscnet.net
Nov 27, 11:23 CST
Investigating - Notification of an unplanned event affecting your institution:

Device: r-whitelakesd is hard down.

Please verify power and equipment.


Please be advised that you may receive communication from a local telecom provider in an attempt to restore your services. Assisting these providers will help in returning
you internet services to normal operation.

If you have any questions, please do not hesitate to contact the WiscNet NOC.


608-442-6761 option 1
noc@wiscnet.net
Nov 27, 09:40 CST
Resolved - This incident has been resolved.
Nov 27, 08:30 CST
Monitoring - Update : Alarms have now cleared.

I logged into this device and found that it had lost power.

Next Steps : This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.












r-erinsd#sh ver
Cisco IOS Software, ME340x Software (ME340x-METROIPACCESSK9-M), Version 12.2(50)SE5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2010 by Cisco Systems, Inc.
Compiled Tue 28-Sep-10 15:06 by prod_rel_team
Image text-base: 0x01000000, data-base: 0x02C00000

ROM: Bootstrap program is ME340x boot loader
BOOTLDR: ME340x Boot Loader (ME340x-HBOOT-M) Version 12.2(44r)EY, RELEASE SOFTWARE (fc1)

r-erinsd uptime is 11 minutes
System returned to ROM by power-on
Nov 27, 08:11 CST
Investigating - Update : I attempted to login to this device, but found it unreachable from the CA.

I checked the CI Link and found the upstream device at r-milwaukeeci-809-isp, interface ae5.1987.

I logged into that device and found ae5.1987 up/up.

I attempted to connect to the device again, but still found it unreachable.

I called out to the customer contact, but received a message indicating that the number is busy.

Creating status page for notification.

Next Steps : Pending customer to check power and equipment status.




jsalzman@r-milwaukeeci-809-isp-re0> show interfaces descriptions | match ae5.1987
ae5.1987 up up r-erinsd :RM:C(400493):



PING r-erinsd.wiscnet.net (140.189.132.6) from 205.213.18.206 : 56(84) bytes of data.
^C
--- r-erinsd.wiscnet.net ping statistics ---
81 packets transmitted, 0 received, 100% loss, time 80010ms
Nov 27, 08:05 CST
Resolved - This incident has been resolved.
Nov 27, 08:30 CST
Identified - The WiscNet NOC has confirmed there is currently a power outage affecting the site due to inclement weather. The power provider is actively working on restoration. There is no ETA at
this time.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Nov 27, 07:57 CST
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Nov 27, 07:05 CST