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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Notification of a planned event affecting your organization:

Team
Spectrum (Charter) has requested the following planned maintenance window on May 24th where they will be completing Fiber Splicing.

There will be 6 hour window and the customers can expect to be impacted up to 30 mins per site.

5/24 12:00 AM-6:00 AM

This site could be down for 30 mins within that 6 hour window while they are completing Fiber Splicing.

Site Impact is:
Site ID
Asset Name
Customer Site ID:
Customer Site Name:

STOJIGEWI01
USSTOJIGEWI01R01
0713A1W-TCH
Monarch Library System


Thanks


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Posted on May 2, 13:35 CDT
Notification of a planned event affecting your organization:

Maintenance Summary : Maintenance
Party Conducting Work: Boreas
Ticket number: N/A
Service Affecting: Yes
Impact Duration: 6 hours
Location: Chicago, IL
Circuit ID(s): Multiple Sites between CHCGIL1 and CHCGIL2
Reason for work: Cable Relocation
Maintenance window: 05/24/19 - 00:01 to 06:00 CDT


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Posted on May 21, 14:18 CDT
Notification of a planned event affecting your organization:

Maintenance Summary : Maintenance
Party Conducting Work: AT&T
Ticket number: 8873
Service Affecting: Yes
Impact Duration: 30 minutes
Location: Rock County, Hyatt Smith Building
Circuit ID(s): UW - Rock County, Hyatt Smith Building
Reason for work: Code Upgrade
Maintenance window: 00:00 to 06:00 CDT

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net
Posted on May 21, 13:40 CDT
Maintenance Summary : Maintenance
Party Conducting Work:ATT
Ticket number: N/A
Service Affecting: Yes
Impact Duration: 20 minutes
Location: Multiple
Circuit ID(s): Mulitple
Reason for work: Code Upgrade
Maintenance window: 5/28/19 00:00 - 06:00

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1
Posted on May 15, 21:35 CDT
Notification of a planned event affecting your organization:

There is a planned maintenance to complete a Code Upgrade.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Posted on May 17, 14:42 CDT
Notification of a planned event affecting your organization:

Maintenance Summary : Maintenance
Party Conducting Work: AT&T
Ticket number: 484009
Service Affecting: Yes
Impact Duration: 30 minutes
Location: Multiple Sites
Circuit ID(s): Multiple Sites
Reason for work: Code Upgrade
Maintenance window: 00:00 - 06:00 CDT

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Posted on May 14, 15:44 CDT
Notification of a planned event affecting your organization:

Maintenance Summary : Maintenance
Party Conducting Work: AT&T
Ticket number: 484011
Service Affecting: Yes
Impact Duration: 30 minutes
Location: Multiple Sites
Circuit ID(s): Multiple Sites
Reason for work: Code Upgrades
Maintenance window: 05/30/19 - 00:00 to 06:00 CDT

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Posted on May 15, 01:41 CDT
Maintenance Summary : Maintenance
Party Conducting Work:ATT
Ticket number: None
Service Affecting: Yes
Impact Duration: 30 minutes
Location: Multiple
Circuit ID(s):Multiple
Reason for work: Code Upgrade
Maintenance window: 5/30/19 - 00:00 - 06:00 CDT

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1
Posted on May 15, 21:44 CDT
Notification of a planned event affecting your organization:

Maintenance Summary : Maintenance
Party Conducting Work: Win Technology
Ticket number: HFR-329-98234
Service Affecting: Yes
Impact Duration: 5 hours
Location: Corner of E. Wash / Livingston
Circuit ID(s): Multiple Sites
Reason for work: Fiber Splice
Maintenance window: 00:01 to 05:00 CDT

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net
Posted on May 21, 11:51 CDT
Notification of a planned event affecting your organization:

Maintenance Summary : Maintenance
Party Conducting Work: Spectrum
Ticket number: 2173061
Service Affecting: Yes
Impact Duration: 60 minutes
Location: Multiple Sites
Circuit ID(s): Multiple Sites
Reason for work: Fiber Splicing
Maintenance window: 06/04/19 - 00:00 to 06:00 CDT

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Posted on May 17, 13:46 CDT
Notification of a planned event affecting your organization:

Spectrum will be performing circuit migrations in Ladysmith, WI from 12:00AM to 6:00AM on May 14th. Anticipated downtime is up to 30 minutes.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Posted on May 9, 19:09 CDT
Notification of a planned event affecting your organization:

Maintenance Summary : Maintenance
Party Conducting Work: Spectrum
Ticket number: N/A
Service Affecting: Yes
Impact Duration: 30 minutes
Location: Multiple Sites
Circuit ID(s): Multiple Sites
Reason for work: Circuit Migrations
Maintenance window: 00:00 to 06:00 CDT

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Posted on May 17, 10:15 CDT
Notification of a planned event affecting your organization:

Maintenance Summary : Maintenance
Party Conducting Work: WiscNet
Ticket number: CRQ000000415374
Service Affecting: Yes
Impact Duration: 180 minutes
Location: Fond Du Lac, WI
Circuit ID(s): CHC00229407, CHC00229409, CHC00229414, CHC00231516
Reason for work: Fiber Splice
Maintenance window: 06/11/19 - 00:00 to 06:00 CDT

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Posted on May 22, 12:05 CDT
Past Incidents
May 23, 2019
Completed - The scheduled maintenance has been completed.
May 23, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 00:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
May 13, 09:34 CDT
Scheduled - Spectrum will be performing circuit migrations in Ladysmith, WI from 12:00AM to 6:00AM on May 14th. Anticipated downtime is up to 30 minutes.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 9, 18:58 CDT
Completed - The scheduled maintenance has been completed.
May 23, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 00:00 CDT
Update - This maintenance event has been rescheduled for the following times:
Start: 5/23/19 00:00 CDT
to
End: 5/23/19 06:00 CDT
May 13, 10:03 CDT
Scheduled - Notification of a planned event affecting your organization:

Spectrum will be performing circuit migrations in Ladysmith, WI from 12:00AM to 6:00AM on May 14th. Anticipated downtime is up to 30 minutes.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 9, 18:57 CDT
Completed - The scheduled maintenance has been completed.
May 23, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 00:00 CDT
Update - This maintenance event has been rescheduled for the following dates:
Start : 5/23/19 00:00 CDT
to
End: 5/23/19 06:00 CDT
May 13, 09:52 CDT
Scheduled - Notification of a planned event affecting your organization:

Spectrum will be performing circuit migrations in Ladysmith, WI from 12:00AM to 6:00AM on May 14th. Anticipated downtime is up to 30 minutes.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 9, 18:54 CDT
May 22, 2019
Resolved - We are now seeing the site as reachable and the incident is resolved
May 22, 10:02 CDT
Investigating - Notification of an unplanned event affecting your institution:

The NOC is seeing our handoff port to your equipment down. Please verify power and equipment so the NOC can proceed accordingly.


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 22, 05:21 CDT
Resolved - This incident has been resolved.
May 22, 09:04 CDT
Investigating - Notification of an unplanned event affecting your institution:

The NOC is observing your router onsite unreachable. Please verify power and equipment so the NOC can proceed accordingly.


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 22, 04:20 CDT
Resolved - The NOC is observing your services restored. The cause of the outage was our device lost power. Please resume normal operation.
May 22, 07:12 CDT
Investigating - Notification of an unplanned event affecting your institution:

The NOC is observing your router unreachable. Please verify power and equipment so the NOC can proceed accordingly.


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 22, 05:31 CDT
Resolved - The NOC is seeing your services restored. We have checked and the cause of the outage is our device lost power. Please resume normal operation.
May 22, 07:09 CDT
Investigating - Notification of an unplanned event affecting your institution:

The NOC is seeing your router onsite unreachable. Please verify power and equipment so that the NOC can proceed accordingly.


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 22, 04:49 CDT
Resolved - The NOC is seeing your services have restored. The cause of the outage was our device lost power. Please resume normal operation.
May 22, 06:04 CDT
Investigating - Notification of an unplanned event affecting your institution:

The NOC is observing your router unreachable. Please verify power and equipment so the NOC can proceed accordingly.


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 22, 04:26 CDT
Resolved - The NOC is observing your services restored. We have confirmed our device lost power. Please resume normal operation.
May 22, 05:49 CDT
Investigating - Notification of an unplanned event affecting your institution:

The NOC is observing your router unreachable. Please verify power and equipment so the NOC can proceed accordingly.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 22, 04:15 CDT
Completed - The scheduled maintenance has been completed.
May 22, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 03:01 CDT
Scheduled - Notification of a planned event affecting your organization:

Maintenance Summary : Maintenance
Party Conducting Work: US Signal
Ticket number: 20190515-0003
Service Affecting: Yes
Impact Duration: 30 minutes
Location: Grand Rapids, MI
Circuit ID(s): A77T5/BAAS/76THMI00/76THMI00000
Reason for work: Disaster Recovery Update
Maintenance window: 05/22/19 - 03:00 to 04:00 CDT

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 20, 10:04 CDT
Completed - The scheduled maintenance has been completed.
May 22, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 03:01 CDT
Scheduled - Notification of a planned event affecting your organization:

Maintenance Summary : Maintenance
Party Conducting Work: US Signal
Ticket number: 20190515-0003
Service Affecting: Yes
Impact Duration: 30 minutes
Location: Grand Rapids, MI
Circuit ID(s): A77T5/BAAS/76THMI00/76THMI00000
Reason for work: Disaster Recovery Update
Maintenance window: 05/22/19 - 03:00 to 04:00 CDT

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 15, 09:46 CDT
May 21, 2019
Resolved - The NOC is observing your services have restored. The site was down due to a fiber cut along with a maintenance by the provider. Please resume normal operation.
May 21, 06:52 CDT
Update - We are continuing to work with our partner provider to resolve this issue and believe that this outage is due to a fiber cut. We have no estimated time of repair at this time and will continue to provide updates as they become available.
May 20, 16:17 CDT
Investigating - Notification of an unplanned event affecting your institution:

WiscNet has received an alert that your site is down. We have engaged the local telecom provider and they are investigating. We will provide an update to this status when one becomes available.


Please be advised that you may receive communication from a local telecom provider in an attempt to restore your services. Assisting these providers will help in returning you internet services to normal operation.

If you have any questions, please do not hesitate to contact the WiscNet NOC.


608-442-6761 option 1
noc@wiscnet.net
May 20, 11:48 CDT
Resolved - The end of the maintenance has arrived. All services have restored and verified. Please resume normal operation.
May 21, 06:24 CDT
Identified - Notification of an unplanned event affecting your institution:

The NOC is observing your site down. The fiber provider has been engaged and this is due to maintenance they are performing that goes until 06:00 AM CST.

The NOC will follow up at the maintenance end time to ensure services restore.


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 21, 01:02 CDT
Completed - The scheduled maintenance has been completed.
May 21, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 00:00 CDT
Scheduled - Notification of a planned event affecting your organization:

Schedule: Monday - Friday (12:00 AM - 6:00 AM Local Time).
Expected Impact: 30 minute Loss of Service
Work: OS Upgrades on Partner Carrier network devices.
Customer: THORP SCHOOL DISTRICT - (CP K-12) - 605 S CLARK ST

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Apr 23, 14:45 CDT
Completed - The scheduled maintenance has been completed.
May 21, 05:22 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 21, 05:21 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 05:00 CDT
Scheduled - Notification of a planned event affecting your organization:

Personnel will be re-setting card 2-5 in the WaterNOC ADVA shelf


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 14, 15:19 CDT
Completed - The scheduled maintenance has been completed.
May 21, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 00:00 CDT
Scheduled - Notification of a planned event affecting your organization:

Event Details

Event ID:
385681
Start Date/Time:
5/21/2019 00:01 Central
End Date/Time:
5/21/2019 05:00 Central
Expected Impact:
Service Affecting
Anticipated Downtime:
Up the duration of the maintenance window
Maintenance Information
Work Description:
WIN will be performing fiber splicing in Janesville, WI. Please see above for anticipated downtime.
Work Location(s):
Janesville, WI
Circuits Affected:
DFS-00000081


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 2, 13:55 CDT
May 19, 2019
Resolved - The WiscNet NOC is currently seeing your device reachable. No further action is required and we will continue to monitor for stability.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net
May 19, 16:42 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 19, 15:38 CDT
May 18, 2019
Resolved - This incident has been resolved.
May 18, 12:39 CDT
Investigating - Notification of an unplanned event affecting your institution:

Please be advised we are seeing link Ge0/1 as down on the router on site. Please advise if you are performing any maintenance tonight and notify the NOC.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 17, 21:44 CDT
May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019
Completed - The scheduled maintenance has been completed.
May 14, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:00 CDT
Scheduled - Notification of a planned event affecting your organization:

Maintenance Summary: Maintenance
Party Conducting Work: Spectrum
Ticket number: CRQ000000380765
Service Affecting: Yes
Impact Duration: Up to 30 minutes
Location: Wisconsin
Circuit ID(s): STOJMHHWI01
Reason for work: Software Updates
Maintenance window: 5/14/19 12:00 AM - 6:00 AM CDT

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Apr 26, 09:28 CDT
Completed - Maintenance completed. No issues to report.
May 14, 02:53 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:00 CDT
Scheduled - Notification of a planned event affecting your organization:

Spectrum will be performing circuit migrations in Ladysmith, WI from 12:00AM to 6:00AM on May 14th. Anticipated downtime is up to 30 minutes.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Apr 23, 23:42 CDT
May 13, 2019
Resolved - All alarms for this issue have cleared.
May 13, 16:39 CDT
Identified - Notification of an unplanned event affecting your institution:

We are currently seeing the link from our equipment to your site as down. Please let us know if you are performing any work.


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 13, 12:48 CDT
Resolved - This incident has been resolved.
May 13, 14:30 CDT
Update - WiscNet received information from Spectrum that this outage has been remedied. The cause has been identified as a power outage. All sites should be functioning as normal. Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net
Apr 25, 08:58 CDT
Update - Our engineers informed us that an electrician is now on-site at the hub and is actively working on replacing the failed breaker. There's no ETR for his work but additional updates will be provided as they become available.
Apr 25, 07:43 CDT
Update - Our engineers informed us that they have identified a failed AC breaker feeding the DC plant at one of the hubs causing the outage. They have engaged the hubs local power company for repairs and we do not have an ETR at this time.
Apr 25, 07:17 CDT
Update - Our engineers report that the issue is due to an outage in the internal infrastructure and are currently investigating at this time.
Apr 25, 07:11 CDT
Investigating - Notification of an unplanned event affecting your institution:

The NOC is observing multiple sites down in western WI. The NOC has engaged engineering for repairs.

Further updates will be provided once they are made available.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Apr 25, 05:30 CDT
Resolved - This incident has been resolved.
May 13, 14:30 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 8, 23:43 CDT
Resolved - Client requested closure.
May 13, 12:13 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 12, 21:41 CDT
May 11, 2019

No incidents reported.

May 10, 2019
Resolved - The NOC is observing your services have restored. Please resume normal operation.
May 10, 06:10 CDT
Investigating - Notification of an unplanned event affecting your institution:

The NOC is observing the router at the Stratford SD unreachable. Please verify power and equipment so the NOC can proceed accordingly.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 10, 01:41 CDT
May 9, 2019
Resolved - Your services have been restored at this time, if you are still experiencing issues please don't hesitate to contact us.
May 9, 17:49 CDT
Identified - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 9, 15:35 CDT