Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 28, 15:22 CDT
Update - Update : We received the below email update stating that splicing has commenced on one end and prepping of the opposite end is underway. Current ETR is 0300 CDT.

Next Steps : Pending further carrier updates

The below Action Plan is the recommended steps to take to resolve the ticket or drive the ticket to resolution.

****ACTION PLAN**** :
1 : NOC to continue to follow up with WIN regularly for updates. **In Progress**
2 : NOC is to provide updates to the Status Page as needed. **In Progress**
3 : Once the fiber cut is repaired, verify services have restored and alarms are clear.
4 : After the above is complete, we are to request a formal RFO from WIN.
5 : Follow up until the RFO has been received.
6 : Once RFO is received, provide a final update to the Status Page and resolve the ticket.
May 28, 01:08 CDT
Update - The fiber crew on site is continuing to work on the repair of the damaged fibers. Fiber are now exposed above ground.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
May 27, 22:33 CDT
Update - Techs have determined the site of the fiber cut at the intersection of Rutland Dunn Townline Rd and Sandhill Rd in Oregon, WI. Crews remain engaged for dispatch for repairs, but there is
no ETR at this time.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
May 27, 20:09 CDT
Identified - Techs have shot OTDR and have dispatched field technicians to the fault location to isolate and repair further. Technicians are expected to arrive onsite shortly. There is no
ETR available at this time.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
May 27, 18:41 CDT
Update - We are continuing to investigate this issue.
May 27, 14:48 CDT
Investigating - Notification of an incident that may affect your organization.

Members Affected: Southwest Library, Milton School District, Rock Prairie Montessori

Notification of a higher level outage that may be impacting your services.

We are currently investigating a fiber cut between Platteville and Janesville. Techs are in route to shoot an OTDR to determine exact location of the break. There is no ETR
available at this time.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
May 27, 14:47 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 18, 12:39 CDT
Update - Update : Received call from carrier stating that the issue appears to be resolved. After replacing the faulty card in their equipment the alarms in monitoring have all cleared so resolving ticket.

Next Steps : This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.
Apr 19, 06:16 CDT
Monitoring - Update : Received call from carrier stating that the issue appears to be resolved. After replacing the faulty card in their equipment the alarms in monitoring have all cleared so resolving ticket.

Next Steps : This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.
Apr 19, 05:46 CDT
Investigating - Notification of an unplanned event affecting your institution:

Greetings, we are currently observing a large outage impacting 30+ members as of 4/18 22:11 CDT. We have engaged the provider, who advised there is a fiber cut
active. Isolation efforts continue with no ETR, we will continue to provide updates on the restoration progress.

Please be advised that you may receive communication from a local telecom provider in an attempt to restore your services. Assisting these providers will help in
returning you internet services to normal operation.

If you have any questions, please do not hesitate to contact the WiscNet NOC.

608-442-6761 option 1
noc@wiscnet.net
Apr 19, 00:47 CDT
Abbotsford School District Operational
Adams-Friendship Area School District Operational
Albany School District Operational
Algoma School District Operational
Village of Allouez Operational
Almond-Bancroft School District Operational
Altoona City Operational
Altoona School District Operational
Alverno College Operational
Antigo Unified School District Operational
Appleton Area School District Operational
Appleton Boys and Girls Club Operational
City of Appleton Operational
Appleton Performing Arts Center Operational
Argyle School District Operational
Arrowhead UHS School District Operational
Ashwaubenon School District Operational
Village of Ashwaubenon Operational
Auburndale School District Operational
Aurora University Operational
Augusta School District Operational
Bangor School District Operational
Baraboo School District Operational
Barneveld School District Operational
Barron Area School District Operational
Bayfield School District Operational
Beecher-Dunbar-Pembine School District Operational
Belleville School District Operational
Bellin College Inc Operational
Belmont Community School District Operational
City of Beloit Operational
Beloit College Operational
Beloit School District Operational
Beloit Turner School District Operational
Benton School District Operational
Berlin Area School District Operational
Big Foot UHS School District Operational
Birchwood School District Operational
Black Hawk School District Operational
Blackhawk Technical College Operational
BloodCenter of Wisconsin Operational
Bonduel School District Operational
Boscobel Area School District Operational
Bowler School District Operational
Boyceville Community School District Operational
Brighton #1 School District Operational
Brillion School District Operational
Bristol School District #1 Operational
City of Brookfield Operational
Brown County Operational
Brown County 2 Remote Site Operational
Brown County 3 Remote Site Operational
Brown County Jail Operational
Brown County Law Enforcement Operational
Brown County New Eye Operational
Brown County PDCT Operational
Brown County PDCT 2 Operational
Brown County Public Service Commission Operational
Burlington Area School District Operational
Butternut School District Operational
Cadott Community School District Operational
Calumet County Operational
Cambria-Friesland School District Operational
Cambridge School District Operational
Cameron School District Operational
Campbellsport School District Operational
Carroll University Operational
Carthage College Operational
Cassville School District Operational
Catholic Memorial High School Operational
CESA 1 Operational
CESA 2 Operational
CESA 3 Operational
CESA 4 Operational
CESA 5 Operational
CESA 6 Operational
CESA 7 Operational
CESA 8 Operational
CESA 9 Operational
CESA 10 - Chippewa Falls Operational
CESA 10 - Madison Operational
CESA 11 Operational
CESA 12 Operational
Chequamegon School District Operational
Chetek-Weyerhaeuser School District Operational
Children Hospital and Health System Operational
Chilton School District Operational
Chippewa County Operational
Chippewa Valley Technical College Operational
Chippewa Falls Area Unified School District Operational
Clear Lake School District Operational
Clinton Community School District Operational
Cochrane-Fountain City School District Operational
Colby School District Operational
Coleman School District Operational
Colfax School District Operational
Concordia University Operational
Cornell School District Operational
Crivitz School District Operational
Cuba City School District Operational
Cudahy School District Operational
D C Everest Area School District Operational
Dane County Operational
Darlington Community School District Operational
Deerfield Community School District Operational
De Forest Area School District Operational
City of De Pere Operational
De Pere School District Operational
Delavan-Darien School District Operational
Denmark School District Operational
Dodgeland School District Operational
Dodgeville School District Operational
Door County Operational
Dove Health Care Operational
Dunn County Operational
East Troy School District Operational
Eastern Shores Library System - Monarch Library System Operational
Eau Claire Area School District Operational
Eau Claire Catholic Schools Operational
City of Eau Claire Operational
Eau Claire County Operational
Edgar School District Operational
Edgerton School District Operational
Edgewood High School Operational
Educators Credit Union Operational
Elcho School District Operational
Elk Mound Area School District Operational
Elkhart Lake-Glenbeulah School District Operational
Elkhorn Area School District Operational
Ellsworth Community School District Operational
Elmbrook School District Operational
Elmwood School District Operational
Erin School District Operational
Fall Creek School District Operational
Fall River School District Operational
Family Peace Center Operational
Flambeau School District Operational
Florence County School District Operational
City of Fond du Lac Operational
Fond du Lac County Operational
Fond du Lac School District Operational
Fontana J8 School District Operational
Forest County Operational
Fort Atkinson School District Operational
Fox Point J2 School District Operational
Fox Valley Lutheran High School Operational
Fox Valley Technical College Major Outage
Frederic School District Operational
Freedom Area School District Operational
Geneva J4 School District Operational
General Mitchell International Airport Operational
Genoa City J2 School District Operational
Germantown School District Operational
Gillett School District Operational
Gilman School District Operational
Gilmanton School District Operational
Glenwood City School District Operational
Good Shepherd Lutheran School Operational
Goodman-Armstrong Creek School District Operational
Grafton School District Operational
Town of Grand Chute Operational
Granton Area School District Operational
Grantsburg School District Operational
City of Green Bay Operational
Green Bay Area School District Operational
Green Bay Community Church ? Operational
Green Lake County Operational
Green Lake School District Operational
City of Greenfield Operational
Greenfield School District Operational
Greenwood School District Operational
Gresham School District Operational
Hartford J1 School District Operational
Hartford UHS School District Operational
Hartland-Lakeside J3 School District Operational
Hayward Community School District Operational
Highland School District Operational
Hilbert School District Operational
HNR School District-Neosho Operational
HNR School District- Rubicon Operational
Holmen School District Operational
Holy Apostles School Operational
Holy Hill Area School District Operational
Horicon School District Operational
Howard Village Operational
Hortonville Area School District Operational
Howard-Suamico School District Operational
Howards Grove School District Operational
Hudson School District Operational
Hurley School District Operational
Hustisford School District Operational
Inclusa Operational
Independence First Operational
Indianhead Federated Library System Operational
Iola-Scandinavia School District Operational
Iowa-Grant School District Operational
Ithaca School District Operational
Jackson County Operational
City of Janesville Operational
Jefferson County Operational
Jefferson School District Operational
Johnson Creek Elementary Operational
Johnson Creek School District Operational
Kaukauna Area School District Operational
Kenosha County Operational
Kenosha County Public Library System Operational
Kenosha Unified School District Operational
Kettle Moraine Lutheran High School Operational
Kettle Moraine School District Operational
Kewaunee School District Operational
Kiel Area School District Operational
Kimberly Area School District Operational
Kohler School District Operational
City of La Crosse Operational
La Crosse School District Operational
Lac Courte Oreilles Ojibwa Community College Operational
Lac du Flambeau #1 School District Operational
School District of Ladysmith Operational
Lake Country School District Operational
Lake Holcombe School District Operational
Lake Mills Area School District Operational
Lakeland College Operational
Lakeland UHS School District Operational
Lakeshore Technical College Operational
Lakeshores Library System Operational
Laona School District Operational
Lawrence University Operational
Lena School District Operational
Lincoln County Operational
Linn J6 School District Operational
Little Chute Area School District Operational
Village of Little Chute Operational
Lodi School District Operational
Lomira School District Operational
Loyal School District Operational
Luther High School Operational
Luxemburg-Casco School District Operational
Madison Area Technical College Operational
City of Madison Operational
Madison Metropolitan School District Operational
Manawa School District Operational
Manitowoc Public Utilities Operational
Manitowoc School District Operational
Maple Dale-Indian Hill School District Operational
Maple School District Operational
Marathon City School District Operational
Marathon County Operational
Marathon County Special Education Operational
Marian University of Fond du Lac Operational
Marinette City Operational
Marinette County Operational
Marinette School District Operational
Marion School District Operational
Markesan School District Operational
Marquette University Operational
Marquette University High School Operational
Marshall School District Operational
City of Marshfield Operational
Marshfield Unified School District Operational
Mayville School District Operational
McDonell Area Catholic School District Operational
McFarland School District Operational
Medford Area Public School District Operational
Medical College of Wisconsin Operational
Mellen School District Operational
City of Menasha Operational
Menasha Joint School District Operational
Town of Menasha Operational
Menasha Utilities Operational
Menominee Indian School District Operational
Menominee Nation, College of the Operational
Menomonie Area School District Operational
Mequon-Thiensville School District Operational
Mercer School District Operational
Meriter Hospital, Inc. Operational
Merrill Area School District Operational
Merton Community School District Operational
Messmer Catholic Operational
Mid-State Technical College Operational
Mid-State Technical College - Stevens Point Operational
90 days ago
100.0 % uptime
Today
Mid-Wisconsin Federated Library System Operational
Middleton-Cross Plains Area School District Operational
Milton School District Major Outage
Milwaukee Area Technical College Operational
Milwaukee Art Museum Operational
Milwaukee City Housing Authority Operational
City of Milwaukee Operational
Milwaukee County Federated Library System Operational
Milwaukee Institute of Art and Design Operational
Milwaukee Public Museum Operational
Milwaukee School of Engineering Operational
Mineral Point Unified School District Operational
Minocqua J1 School District Operational
Mishicot School District Operational
Mondovi School District Operational
Monona Grove School District Operational
Monroe School District Operational
Montello School District Operational
Monticello School District Operational
Moraine Park Technical College Operational
Mosinee School District Operational
Mukwonago School District Operational
Muskego-Norway School District Operational
Necedah Area School District Operational
City of Neenah Operational
Neenah Joint School District Operational
Neillsville School District Operational
City of New Berlin Operational
New Berlin School District Operational
New Glarus School District Operational
New London School District Operational
Niagara School District Operational
Nicolet Area Technical College Operational
Nicolet Federated Library System Operational
Nicolet UHS School District Operational
Norris Academy Operational
North Central Health Care Operational
North Fond du Lac School District Operational
North Lakeland School District Operational
Northcentral Technical College Operational
Northeast Wisconsin Technical College Operational
Northern Ozaukee School District Operational
Northern Waters Library Service Operational
Northland College Operational
Northland International University Operational
Northland Pines School District Operational
Northwood School District Operational
Norwalk-Ontario-Wilton School District Operational
Oconto Falls Public School District Operational
Oconto Unified School District Operational
Omro School District Operational
Oregon School District Operational
Osceola School District Operational
Oshkosh Area School District Operational
City of Oshkosh Operational
Osseo-Fairchild School District Operational
Our Lady Queen of Peace School Operational
Outagamie Waupaca Library System Operational
Owen-Withee School District Operational
Palmyra-Eagle Area School District Operational
Pardeeville Area School District Operational
Parkview School District Operational
Paris J1 School District Operational
Pecatonica Area School District Operational
Peshtigo School District Operational
PESI Operational
Pewaukee School District Operational
Phelps School District Operational
Phillips School District Operational
Pier Wisconsin Operational
Pittsville School District Operational
City of Platteville Operational
Platteville School District Operational
Plum City School District Operational
Plymouth Joint School District Operational
Port Edwards School District Operational
Port Washington-Saukville School District Operational
Portage Community School District Operational
Portage County Operational
Poynette School District Operational
Prairie du Chien Area School District Operational
Prairie Farm Public School District Operational
Prentice School District Operational
Prescott School District Operational
Price County Operational
Princeton School District Operational
Pulaski Community School District Operational
Racine Lutheran High School Operational
Racine Unified School District Operational
Randall J1 School District Operational
Randolph School District Operational
90 days ago
98.51 % uptime
Today
Raymond #14 School District Operational
Reedsville School District Operational
Rhinelander School District Operational
Reedsburg School District Operational
Rib Lake School District Operational
Rice Lake Area School District Operational
Richmond School District Operational
Rio Community School District Operational
Ripon Area School District Operational
Ripon College Operational
River Falls School District Operational
River Ridge School District Operational
River Valley School District Operational
Riverdale School District Operational
Rock County Operational
Rock Prairie Montessori Major Outage
Rosendale-Brandon School District Operational
Rosholt School District Operational
Royal Credit Union Operational
Royall School District Operational
Rubicon J6 School District Operational
Rural Health Care Operational
Sacred Heart Hospital Operational
Sacred Heart of Jesus and Mary School Operational
Sacred Heart School of Theology Operational
St. Augustine University Parish Operational
St. Catherines High School Operational
Saint Croix Central School District Operational
Saint Croix Falls School District Operational
St. Francis Xavier Catholic School Systems Operational
St. Joseph's Hospital Operational
St. Mary Catholic Schools Operational
St. Mary's Springs Academy Operational
St. Norbert College Operational
St. Thomas Aquinas Parish School Operational
St. Vincent Hospital Operational
Salem School District Operational
Sauk Prairie School District Operational
Sevastopol School District Operational
Sharon J11 School District Operational
Shawano School District Operational
Sheboygan Area School District Operational
City of Sheboygan Operational
Sheboygan County Operational
Sheboygan Falls School District Operational
Shell Lake School District Operational
Shiocton School District Operational
Shoreland Lutheran High School Operational
Shullsburg School District Operational
Silver Lake College Operational
Siren School District Operational
Slinger School District Operational
Solon Springs School District Operational
South Central Library System Operational
Southern Door County School District Operational
Southwest Health Center Operational
Southwest Library System Major Outage
Southwest Wisconsin Technical College Operational
Southwestern Wisconsin School District Operational
Spencer School District Operational
Spooner Area School District Operational
Spooner Health System Operational
Spring Valley School District Operational
Stanley-Boyd Area School District Operational
Stevens Point Area Public School District Operational
City of Stevens Point Operational
Stone Bank School District Operational
Stoughton Area School District Operational
Stratford School District Operational
Sturgeon Bay School District Operational
Village of Suamico Operational
Sun Prairie Area School District Operational
City of Superior Operational
Suring Public School District Operational
Swallow School District Operational
SWITCH - Southeastern Wisc Info Tech Exchange Operational
Thorp School District Operational
Three Lakes School District Operational
Tigerton School District Operational
Tomahawk School District Operational
Tomorrow River School District Operational
Tri-County Area School District Operational
Trout Lake Operational
Turtle Lake School District Operational
Twin Lakes #4 School District Operational
Two Rivers Public School District Operational
Union Grove J1 School District Operational
Union Grove UHS School District Operational
UW Platteville Real Estate Foundation Operational
UW-Whitewater Operational
Verona Area School District Operational
Victory Christian Academy Operational
Victory Christian Academy - 2 Operational
90 days ago
100.0 % uptime
Today
Viterbo University Operational
Wabeno Area School District Operational
Walworth J1 School District Operational
Washburn County Operational
Washburn School District Operational
Washington-Caldwell School District Operational
Washington School District Operational
Waterford Graded J1 School District Operational
Waterford UHS School District Operational
Waterloo School District Operational
Watertown Unified School District Operational
City of Waukesha Operational
Waukesha County Operational
Waukesha County Federated Library System (Bridges Library System) Operational
Bridges Library System Operational
Waukesha County Technical College Operational
Waukesha School District Operational
Waunakee Community School District Operational
Waupaca County Operational
Waupaca School District Operational
Waupun School District Operational
City of Wausau Operational
Wausau School District Operational
Wausaukee School District Operational
Wautoma Area School District Operational
Wauwatosa City Operational
Wauzeka-Steuben School District Operational
Webster School District Operational
City of West Allis Major Outage
West Allis-West Milwaukee School District Operational
West De Pere School District Operational
West Salem School District Operational
Western Technical College Operational
Westfield School District Operational
Westosha Special Ed Operational
Weyauwega-Fremont School District Operational
White Lake School District Operational
Whitefish Bay Dominican High School Operational
Whitefish Bay School District Operational
City of Whitewater Operational
Whitewater Unified School District Operational
Whitnall School District Operational
School District of Wild Rose Operational
Winding Rivers Library System Operational
Winnebago County Operational
Winnebago Lutheran Academy Operational
Winneconne Community School District Operational
Winnefox Library System Operational
Winter School District Operational
Wisconsin Center for the Blind and Visually Impaired Operational
Wisconsin Dells School District Operational
Wisconsin Department of Military Affairs Operational
State of Wisconsin Dept of Public Instruction Operational
Wisconsin Department of Transportation Operational
Wisconsin Economic Development Corporation - Madison Operational
Wisconsin Economic Development Corporation - Milwaukee Operational
Wisconsin Heights School District Operational
Wisconsin Indianhead Technical College Operational
State of Wisconsin Investment Board Operational
Wisconsin Lutheran College Operational
Wisconsin Lutheran High School Operational
Wisconsin School for the Deaf Operational
State of Wisconsin Operational
Wisconsin Technical College System Operational
Wisconsin Valley Library Service Operational
Wonewoc-Union Center School District Major Outage
Woodruff J1 School District Operational
Wrightstown Community School District Operational
Wisconsin Regional Peering Operational
MERIT Network Operational
Pennsylvania State University Operational
SysNet Operational
Indiana Giga POP Operational
Northwestern University Operational
University of Chicago Operational
University of Iowa Operational
University of Illinois Operational
NorthernLights GigaPOP Operational
UW SysNet Operational
Illinois State University Operational
Penn State University Operational
KINBER Operational
MOREnet Operational
Iowa State University Operational
University of Nebraska CSN Operational
University of Nebraska Lincoln Operational
University of Missouri Operational
OneNet Operational
GPN Operational
Transit Share Operational
University of Wisconsin SysNet Operational
University of Iowa Operational
Penn State Operational
University of Minnesota Operational
Indiana University Operational
MERIT Operational
KINBER Operational
Iowa State University Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 29, 2020

No incidents reported today.

May 28, 2020
Resolved - This incident has been resolved.
May 28, 23:32 CDT
Investigating - Update : Device is once again unreachable. Alarm popped into monitoring so logged into the CA to check ping results from there. Currently unreachable from there as well.

Next Steps : Pending client.

--- 72.36.127.209 ping statistics ---
15 packets transmitted, 0 received, 100% loss, time 14000ms

--- 72.36.127.208 ping statistics ---
25 packets transmitted, 0 received, 100% loss, time 24002ms


Next Steps : Pending update from WiscNet.

******ACTION PLAN******
1 : Hold for update from WiscNet.
2 : If WiscNet reports no issues, escalate to PI as this may be a false alarm.
May 20, 12:52 CDT
Resolved - This incident has been resolved.
May 28, 13:15 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 28, 12:02 CDT
Resolved - This incident has been resolved.
May 28, 12:45 CDT
Monitoring - The WiscNet NOC have found that the devices at your site have become reachable again.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 28, 12:11 CDT
Update - Update : No alarms in monitoring. All 3 devices notified about alarms, all ping unreachable, are now coming back reachable. Pending customer to verify connectivity and not false positive
results.

Next Steps : Pending verification of power and equipment.

--- 140.189.129.202 ping statistics ---
50 packets transmitted, 50 received, 0% loss, time 49067ms
rtt min/avg/max/mdev = 13.392/14.515/25.729/1.706 ms

--- 216.56.16.65 ping statistics ---
50 packets transmitted, 50 received, 0% loss, time 49064ms
rtt min/avg/max/mdev = 13.377/14.272/15.448/0.649 ms

--- 140.189.129.26 ping statistics ---
50 packets transmitted, 50 received, 0% loss, time 49071ms
rtt min/avg/max/mdev = 13.465/15.390/57.663/6.097 ms
May 28, 09:13 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 27, 19:53 CDT
Resolved - This incident has been resolved.
May 28, 09:15 CDT
Monitoring - The WiscNet NOC now sees connectivity restored and this issue as resolved.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 28, 08:58 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 28, 01:37 CDT
May 27, 2020
Resolved - This incident has been resolved.
May 27, 07:30 CDT
Monitoring - Update : Alarms have cleared at this time. Logged into the router on site and found it had lost power.

r-prairiefarmsd uptime is 12 minutes
System returned to ROM by power-on


Next Steps : This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.
May 27, 07:06 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net
May 26, 20:43 CDT
May 26, 2020
Resolved - This incident has been resolved.
May 26, 20:15 CDT
Monitoring - The WiscNet NOC is currently seeing all devices restored on site. Our ticket will now be resolved.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net
May 26, 19:54 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 26, 18:10 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 26, 15:41 CDT
Resolved - This incident has been resolved.
May 26, 16:15 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 15:49 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 26, 13:57 CDT
Resolved - This incident has been resolved.
May 26, 05:00 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 26, 00:34 CDT
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020
Resolved - This incident has been resolved.
May 23, 10:45 CDT
Monitoring - The WiscNet NOC is seeing the interface has restored. This ticket will be resolved.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 23, 10:18 CDT
Investigating - Notification of an unplanned event affecting your institution:

The WiscNet NOC is currently seeing the interface (gi0/4) on our router on site facing your firewall 2 is down/down. Please verify power to the equipment.


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 23, 09:10 CDT
May 22, 2020
Resolved - This incident has been resolved.
May 22, 11:45 CDT
Monitoring - Update : Alarms in monitoring have cleared. Verified that all devices are ping reachable at this time. The alarm has been clear since 8:10.

Next Steps : This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.

========

--- 216.56.80.209 ping statistics ---
10 packets transmitted, 10 received, 0% loss, time 9011ms
rtt min/avg/max/mdev = 21.843/22.560/23.686/0.677 ms

--- 140.189.64.118 ping statistics ---
10 packets transmitted, 10 received, 0% loss, time 9012ms
rtt min/avg/max/mdev = 21.978/22.833/23.727/0.648 ms

--- 216.56.80.210 ping statistics ---
10 packets transmitted, 10 received, 0% loss, time 9015ms
rtt min/avg/max/mdev = 21.599/21.669/21.782/0.141 ms

--- 140.189.64.26 ping statistics ---
10 packets transmitted, 10 received, 0% loss, time 9010ms
rtt min/avg/max/mdev = 21.741/22.740/23.648/0.629 ms
May 22, 11:18 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 22, 04:18 CDT
Resolved - This incident has been resolved.
May 22, 06:30 CDT
Monitoring - Update : Received update from Badgernet this was due to maintenance, which is now over. Verified all alarms are currently clear. Resolving case.

Next Steps : This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.
May 22, 06:06 CDT
Investigating - Notification of an unplanned event affecting your institution:

The Wiscnet NOC is seeing multiple site outages likely related to fiber relocation projects.

Please be advised that you may receive communication from a local telecom provider in an attempt to restore your services. Assisting these providers will help in returning you internet services to normal operation.

If you have any questions, please do not hesitate to contact the WiscNet NOC.


608-442-6761 option 1
noc@wiscnet.net
May 22, 01:16 CDT
May 21, 2020
Resolved - This incident has been resolved.
May 21, 03:45 CDT
Monitoring - Update : All alarms have cleared. Logged into r-cornellsd and verified equipment is operational.

Next Steps : This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.

r-cornellsd#sh int desc
Interface Status Protocol Description
Vl1 admin down down
Vl2693 up up r-uweauclaire-isp :C(400369):
Fa0 admin down down
Gi0/1 up up r-cornellsd
Gi0/2 admin down down
Gi0/3 up up r-uweauclaire-isp
Gi0/4 up up cornellsd CPN :C(400752):
Lo0 up up r-cornellsd

r-cornellsd uptime is 2 years, 8 weeks, 17 hours, 52 minutes
System returned to ROM by power-on
May 21, 03:22 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 21, 00:52 CDT
May 20, 2020
Resolved - This incident has been resolved.
May 20, 13:45 CDT
Monitoring - The WiscNet NOC sees connectivity restored at this time and see the issue as resolved.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 20, 13:23 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 20, 05:55 CDT
Resolved - This incident has been resolved.
May 20, 09:00 CDT
Monitoring - The WiscNet NOC sees connectivity to the site has restored and this issue as resolved.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 20, 08:22 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 20, 04:41 CDT
Resolved - This incident has been resolved.
May 20, 08:45 CDT
Investigating - Update : I logged into the CA and found this device unreachable via ICMP.

Creating status page and requesting verification of power and equipment onsite.

Next Steps : Pending customer for update






$ ping r-mishicotsd
PING r-mishicotsd (140.189.132.29) from 205.213.18.206 : 56(84) bytes of data.
^C
--- r-mishicotsd ping statistics ---
10 packets transmitted, 0 received, 100% loss, time 9003ms
May 20, 07:51 CDT
Resolved - This incident has been resolved.
May 20, 03:03 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 20, 00:48 CDT
Resolved - This incident has been resolved.
May 20, 01:00 CDT
Monitoring - Update : Alarms have cleared at this time. Logged into r-solonspringssd and found the carrier interface dropped, but is now up.

Next Steps : This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.

r-solonspringssd#sh int desc
Interface Status Protocol Description
Vl1 admin down down
Fa0 admin down down
Gi0/1 up up r-solonspringssd
Gi0/2 up up r-222wwash-isp :C(400627):
Gi0/3 admin down down
Gi0/4 admin down down
Lo0 up up r-solonspringssd


May 19 22:31:47.146 CDT: %LINK-3-UPDOWN: Interface GigabitEthernet0/2, changed state to down
May 19 22:31:47.146 CDT: %OSPF-5-ADJCHG: Process 8, Nbr 140.189.1.104 on GigabitEthernet0/2 from FULL to DOWN, Neighbor Down: Interface down or detached
May 20, 00:27 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 19, 23:14 CDT
May 19, 2020
May 18, 2020
Resolved - This incident has been resolved.
May 18, 13:30 CDT
Monitoring - Update : Ticket came back because the alarms changed state. Alarms currently show as clear in monitoring. connected to the Collection Agent to verify connectivity to each in alarm that show as clear. Using ping, all devices are now reachable.

Next Steps : This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.

--- 216.56.12.194 ping statistics ---
100 packets transmitted, 100 received, 0% loss, time 99149ms
rtt min/avg/max/mdev = 14.690/14.787/16.309/0.179 ms

--- 216.56.12.193 ping statistics ---
20 packets transmitted, 20 received, 0% loss, time 19026ms
rtt min/avg/max/mdev = 15.508/16.298/17.035/0.551 ms

--- 140.189.138.46 ping statistics ---
20 packets transmitted, 20 received, 0% loss, time 19021ms
rtt min/avg/max/mdev = 15.017/16.119/17.069/0.672 ms

--- 140.189.138.206 ping statistics ---
20 packets transmitted, 20 received, 0% loss, time 19024ms
rtt min/avg/max/mdev = 15.135/16.451/22.685/1.545 ms
May 18, 13:11 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 18, 12:14 CDT
May 17, 2020
Resolved - Alarms have cleared at this time and the equipment onsite shows as up with no further issues. Our ticket will be resolved.


Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net
May 17, 22:09 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 17, 21:52 CDT
May 16, 2020

No incidents reported.

May 15, 2020
Resolved - This incident has been resolved.
May 15, 23:45 CDT
Investigating - Notification of an unplanned event affecting your institution:

WiscNet NOC sees alarms which indicate service at your location is currently hard down.

Please verify power and equipment on site and be advised that you may receive communication from a local telecom provider in an attempt to restore your services.
Assisting these providers will help in returning you internet services to normal operation.

If you have any questions, please do not hesitate to contact the WiscNet NOC.


608-442-6761 option 1
noc@wiscnet.net
May 15, 10:56 CDT
Resolved - This incident has been resolved.
May 15, 11:00 CDT
Monitoring - Update: Alarms came in clear. I logged into the router and observed it has been up for 21 minutes

Next Steps: This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.

r-mondovisd uptime is 21 minutes
Uptime for this control processor is 23 minutes
System returned to ROM by reload at 17:00:21 CDT Thu Sep 27 2018
System restarted at 10:09:54 CDT Fri May 15 2020
System image file is "bootflash:/asr920-universalk9_npe.03.18.04.SP.156-2.SP4-ext.bin"
Last reload reason: PowerOn




The below Action Plan is the recommended steps to take to resolve the ticket or drive the ticket to resolution.

****ACTION PLAN**** :
1 : Holding for power outage to end at the site **Complete**
2 : Ticket can be resolved once nodes are reachable once again. **Complete**
May 15, 10:34 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 11, 08:39 CDT
Resolved - This incident has been resolved.
May 15, 03:30 CDT
Monitoring - Update : Alarms have cleared. Confirmed device is reachable from the CA. Appears to be carrier issue based off device logs.

Next Steps : This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.

May 15 00:03:45.840 CDT: %OSPF-5-ADJCHG: Process 8, Nbr 140.189.1.73 on GigabitEthernet0/2 from INIT to DOWN, Neighbor Down: Dead timer expired
.May 15 02:30:08.779 CDT: %OSPF-5-ADJCHG: Process 8, Nbr 140.189.1.73 on GigabitEthernet0/2 from LOADING to FULL, Loading Done

--- 140.189.77.66 ping statistics ---
21 packets transmitted, 21 received, 0% loss, time 20025ms

r-luxemburgsd uptime is 13 weeks, 5 days, 19 hours, 11 minutes
System returned to ROM by power-on
May 15, 03:03 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 15, 00:49 CDT
Resolved - This incident has been resolved.
May 15, 02:15 CDT
Monitoring - Update : Device is now up and reachable. Logged into the router on site and it appears the carrier circuit was the cause of the issue. As the site is now up, this ticket will be resolved.

Next Steps : This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.


May 15 00:18:36.991 CDT: %OSPF-5-ADJCHG: Process 8, Nbr 140.189.1.97 on GigabitEthernet0/2 from FULL to DOWN, Neighbor Down: Dead timer expired
May 15 01:09:52.800 CDT: %OSPF-5-ADJCHG: Process 8, Nbr 140.189.1.97 on GigabitEthernet0/2 from LOADING to FULL, Loading Done
May 15 01:11:44.627 CDT: %SEC_LOGIN-5-LOGIN_SUCCESS: Login Success [user: wnrcs] [Source: 205.213.111.132] [localport: 22] at 01:11:44 CDT Fri May 15 2020
May 15 01:15:27.107 CDT: %OSPF-5-ADJCHG: Process 8, Nbr 140.189.1.97 on GigabitEthernet0/2 from FULL to DOWN, Neighbor Down: Dead timer expired
May 15 01:35:07.850 CDT: %OSPF-5-ADJCHG: Process 8, Nbr 140.189.1.97 on GigabitEthernet0/2 from LOADING to FULL, Loading Done
May 15, 01:52 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
May 15, 00:54 CDT