507547 Abbotsford SD Unreachable

Incident Report for WiscNet

Resolved

Greetings,

Fiber splicing is now complete and services are restored.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

Posted Nov 21, 2019 - 20:49 CST

Update

Update : I reached out to the carrier and spoke first with Rico, who transferred me over to the NOC. I then spoke with Robert, who advised that the Abbotsford SD ticket
number is part of a master outage. He confirmed there is a fiber cut as the source of the outage. Crews are en route with an ETA of 5:52 Central Time. Further, he gave the
direct number for the NOC department and took the email so that we can obtain faster updates concerning this master outage.

Next Steps : Continue to follow up with the carrier for updates.

Posted Nov 21, 2019 - 17:53 CST

Identified

An outage has been identified on the carrier connection. At this time it is believed to be due to a fiber cut.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Posted Nov 21, 2019 - 16:05 CST

Investigating

The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Posted Nov 21, 2019 - 14:23 CST

This incident affected: Abbotsford School District.