Date & Time of Incident: 8:01 AM 11/4
Duration: 55
Technician(s): Fue Khang
Review Date: 11/4
Brief Summary: Alarms came in at 8:01 AM. GLS advised there was an issue on providers network. Cleared at 8:56 AM.
Root Cause: Provider network issue.
Posted Nov 04, 2026 - 14:17 CST
Resolved
This incident has been resolved.
Posted Nov 04, 2026 - 14:14 CST
Update
Hello,
The WiscNet NOC has lost access to our device for Sun Prairie Area School District at 8:01 AM 11/4. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3220.
If you have any additional questions, please contact WiscNet NOC at __noc@wiscnet.net__ or by phone at 608-442-6761.
Thank you,
Posted Nov 04, 2026 - 08:15 CST
Identified
Hello,
The WiscNet NOC has lost access to our device for Sun Prairie Area School District at 8:01 AM 11/4. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3220.
If you have any additional questions, please contact WiscNet NOC at __noc@wiscnet.net__ or by phone at 608-442-6761.
Thank you,
Posted Nov 04, 2026 - 08:14 CST
This incident affected: TEACH - Madison (Sun Prairie Area School District).