Resolved -
This incident has been resolved.
Mar 3, 14:22 CST
Monitoring -
Hello. We have observed our device connection restore at 14:09 CT today. Please reach out if you have lingering issues. Thank you
Mar 3, 14:22 CST
Investigating -
The WiscNet NOC has lost access to our device for Monticello School District on 3/3 at 1:04 PM CT. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Mar 3, 13:30 CST
Completed -
Our partner provider has confirmed they are hands-off, and affected sites are fully recovered in WiscNet's monitoring.
Mar 2, 19:13 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 16:48 CST
Scheduled -
One of WiscNet's partner transport providers will be doing an emergency device replacement at our Eau Claire hub imminently, to remedy the existing incident 2208781 (tracked at https://status.wiscnet.net/incidents/4hplgvc56j89). The exact start of downtime is not yet known, we will update this event with more information when it becomes available.
Mar 2, 16:46 CST
Resolved -
This incident has been resolved.
Mar 2, 19:11 CST
Monitoring -
Hello,
At this time, WiscNet is seeing all services restored.
Please reach out if you have any questions or are experiencing any lingering issues.
Thank you,
Mar 2, 19:08 CST
Update -
Hello,
We have received notice that the field technician on site is currently working to replace the faulty equipment.
The WiscNet NOC and Engineering team are monitoring equipment for restoral and will verify all services once our provider has confirmed the replacement equipment has been installed.
Thank you,
Mar 2, 18:56 CST
Identified -
Hello,
Our provider has a field technician currently on site in Eau Claire, WI. They are working with their engineering team to configure replacement equipment. Once configured, they'll swap the equipment to restore services.
We will confirm once we have a hands-off notice and have confirmed traffic restored for all services.
Thank you,
Mar 2, 17:45 CST
Update -
Hello,
The WiscNet engineering team is working alongside our provider's field team to continue the investigation. As soon as further details become available, another update will be provided.
Thank you,
Mar 2, 16:36 CST
Update -
We continue to follow along with the provider's investigation. Thank you.
Mar 2, 15:55 CST
Update -
We are continuing to monitor and follow along with the provider's investigation. More updates to come as we continue and please reach out if you have any questions or concerns.
Mar 2, 14:43 CST
Update -
At this time we have opened a ticket with the provider who continues investigations. We will continue to provide updates as we learn more. Thank you
Mar 2, 13:43 CST
Update -
We are continuing to investigate this issue.
Mar 2, 13:04 CST
Investigating -
Hello. Starting at approximately 12:30 CT today we observed multiple site devices become unreachable. We are currently working with the provider to gather details and investigation. We will provide additional information in future updates. Thank you.
Mar 2, 13:04 CST
Resolved -
This incident has been resolved.
Feb 27, 14:10 CST
Update -
Hello,
We are seeing the site has restored as of 1:52 PM on 2/27.
Feb 27, 14:09 CST
Investigating -
Hello,
The WiscNet NOC has lost access to our device for Adams-Friendship School District at 11:28 AM on 2/27. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Feb 27, 11:42 CST
We were updated this morning by Mike Eckert that an internal problem had been located and that the issue has been resolved. We will continue to monitor for any further drops.
Feb 27, 10:49 CST
Investigating -
Hello,
We are investigating circuits 401433 and 401434 for the reported BGP drops on 02/26/2026 at 1:46 AM and at 7:50 AM CDT. We will update you when we learn more.
Feb 26, 16:05 CST
At this time the maintenance has been completed, and we are seeing services restored.
Please reach out with any questions.
Thank you,
Feb 27, 07:24 CST
Identified -
Hello,
We observed this site go down shortly after midnight.
We were able to determine that this is impacted by a maintenance our provider is preforming. The window is set to end at 6 am CST, we will follow up after the window to confirm services are restored and the maintenance is hands off.
We are seeing no issues since this circuit came back up. We are closing the ticket. Please let us know if you have any questions.
Thanks,
Feb 26, 19:07 CST
Update -
We are continuing to monitor for any further issues.
Feb 26, 19:06 CST
Monitoring -
Hello,
At 3:24 pm we observed an alarm at Menominee Indian DS 400554. At 3:44 pm the alarm cleared. We will continue to monitor the issue. Please reach out to us with any questions.
After troubleshooting with the provider and our engineering team, they determined there was a bad port upstream on our provider's network. These services have been moved and we've seen restoral.
Feb 26, 18:58 CST
Update -
Hello,
Our provider and WiscNet engineer are onsite and are troubleshooting now.
Thank you,
Feb 26, 16:36 CST
Update -
Hello,
We have a dispatch scheduled with the local provider to inspect the NNI of these sites with one of our WiscNet engineers for further investigation. ETA is between 3-4 PM.
Feb 26, 13:55 CST
Update -
Hello,
Our LEC is planning another dispatch to preform further testing.
No ETA has been provided on the dispatch.
We will continue to reach out and will provide updates as soon as we have them.
Please reach out with any questions.
Thank you,
Feb 26, 06:49 CST
Update -
Hello,
Investigations with our LEC continue at this time.
We have continued to escalate and will continue to do so until this is resolved.
Please reach out with any questions.
Thank you,
Feb 26, 05:49 CST
Update -
Hello,
Investigations with our LEC continue at this time.
We have continued to escalate and will continue to do so until this is resolved.
Please reach out with any questions.
Thank you,
Feb 26, 03:17 CST
Update -
We are continuing to investigate this issue.
Feb 26, 02:22 CST
Update -
Hello,
The LEC's investigations continue at this time.
We have escalated this ticket again to try and expedite the resolution of this outage.
Please reach out with any questions.
Thank you,
Feb 26, 00:41 CST
Update -
Hello,
We're continuing to investigate the LEC's configurations on a core node along this path, we'll continue to update you on our findings.
Feb 25, 23:31 CST
Update -
Hello,
We continue to escalate and push for resolution however we're still working on isolation.
Feb 25, 22:27 CST
Update -
Hello,
The last mile is having us reinvestigate with our engineering team to isolate the issue, more to come.
Feb 25, 20:56 CST
Update -
Hello,
We continue to investigate and escalate this issue with LEC regarding their findings. There still is no ETR.
Thank you,
Feb 25, 19:46 CST
Update -
Hello,
Our engineers have worked with the LEC's field technician and have helped isolate the issue to somewhere upstream with the LEC. They're reviewing their troubleshooting and testing results, they are unable to determine an ETR at this time and we'll continue to push for more information.
Feb 25, 18:05 CST
Update -
Hello,
Our engineering team is still working with the field technician onsite, we cannot determine an ETR at this time, however we'll continue to push for information and resolution.
Feb 25, 17:04 CST
Update -
Hello,
We are still investigating with the local provider. They have dispatched to one of the sites for further troubleshooting with our Engineering team.
Feb 25, 15:13 CST
Update -
Updated affected members list.
Feb 25, 12:05 CST
Update -
The provider continues their investigations and troubleshooting. Their internal teams work to determine the root cause of the issues observed and will update as more information is learned. We will continue to provide updates as we learn more as well. Thank you
Feb 25, 11:04 CST
Update -
Through investigation it was discovered that at the time the local provider restored service to a separate location, we observed multiple other sites display impact. We have informed the local provider of this fact, and they are reviewing their network as we speak.
Feb 25, 09:59 CST
Update -
Hello. We are continuing to work with the local provider as we continue to observe services affected. Currently we have engaged the local provider's engineering department to investigate their network for any issues. We will continue to follow up and update as we learn more information.
Feb 25, 08:51 CST
Update -
Our provider is able to get into their equipment and are seeing the customer handoff port down for Tomahawk and is seeing no issues on their end with Cornell as they're seeing two way MACs. At this time they are requesting further investigation of customer equipment onsite at this time. Please reach out if you have any questions.
Feb 25, 01:06 CST
Update -
Hello,
We have reached out to the provider and they are still investigating. No ETR currently.
Thanks,
Feb 24, 23:25 CST
Update -
Hello,
The LEC is still investigating the core route these connections ride on, they have been unable to obtain an ETR.
Feb 24, 22:13 CST
Update -
Hello,
We've opened a ticket with the local exchange carrier and they have escalated the issue to their engineering team for further investigation. We'll update you on their findings as information becomes available.
Feb 24, 21:12 CST
Investigating -
Hello,
We're investigating an outage affecting your service, if there's any known power or maintenance events please reach out to (608) 442-6761.
Feb 24, 20:11 CST
Resolved -
This incident has been resolved.
Feb 25, 08:31 CST
Investigating -
Good morning,
Upon further investigation, Wiscnet is not observing any current or recent outages for this site on our network. If you are experiencing any further issues or have any further questions please don't hesitate to reach out!
Feb 25, 08:31 CST
Resolved -
Our provider was able to repair the issue and we are seeing this circuit back up again.
Feb 24, 20:30 CST
Update -
Hello,
Our provider has found a failed power supply that they believe to be the issue. There is no ETR at this time.
Feb 24, 19:55 CST
Identified -
Hello,
Our provider has identified a fiber cut that is effecting this service. There is no ETR at this time. We will update you again as soon as we have new information.
Feb 24, 18:45 CST
Investigating -
Hello, we are currently seeing the Monroe School District as down. We will be following up in the morning to confirm power and equipment on site.
Feb 24, 17:48 CST
Resolved -
This incident has been resolved.
Feb 24, 15:28 CST
Monitoring -
Hello. As of 12:33 CT today we observed the device connection, as well as services restore. Please reach out if you need anything, or have any questions or concerns.
Feb 24, 15:28 CST
Update -
Hello,
GLS states they're still trying to confirm LEC information, we're continuing to escalate and push for a resolution.
Thank you,
Feb 23, 23:39 CST
Update -
Hello,
GLS is working with one of their client managers to get updated LEC information, we will continue to push for more information and progress towards a resolution.
Thank you,
Feb 23, 22:32 CST
Update -
Hello,
We continue to push for updates or any information that GLS can provide, they confirm they continue to escalate the issue. Once any information becomes available, we will update you.
Thank you,
Feb 23, 21:18 CST
Update -
Hello,
GLS has internally escalated this matter for further investigation. We have no further information available at this moment.
The WiscNet NOC contacted GLS on your behalf and opened ticket 11981115 last night, for additional information, please reach out to the GLS NOC at 1.866.558.1920. The prior ticket ID was closed, and further tracking will be handled in 11981115.
Thank you,
Feb 23, 20:12 CST
Update -
The WiscNet NOC contacted GLS on your behalf and opened ticket 11980520 last night, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Feb 23, 08:41 CST
Investigating -
We have opened a ticket with teach. Their ticket ID is 11980520
Feb 23, 07:31 CST
The WiscNet NOC observed the site restoring at 2/23/2026 9:54:12 PM.
Feb 24, 08:11 CST
Monitoring -
We are seeing this circuit back up. We will be following up with GLS for an RFO on this.
Feb 23, 22:36 CST
Update -
The GLS provider ticket has been escalated to level 4 and is still pending an update on their investigation.
The WiscNet NOC has contacted GLS on your behalf and opened ticket 11980690, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Feb 23, 21:08 CST
Update -
Hello,
The GLS provider ticket has been escalated to level 3 and is still pending an update on their investigation.
The WiscNet NOC has contacted GLS on your behalf and opened ticket 11980690, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Thank you,
Feb 23, 19:40 CST
Update -
Hello,
The ticket with the GLS provider has been escalated to level 2 and is pending an update on their investigation.
The WiscNet NOC has contacted GLS on your behalf and opened ticket 11980690, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Thank you,
Feb 23, 18:35 CST
Update -
We are continuing to look into this issue and there are open investigations at this time.
Feb 23, 17:23 CST
Update -
The WiscNet NOC has lost access to our device for Southwest Technical College at 09:32 AM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Feb 23, 09:53 CST
Investigating -
We are currently investigating this service which we observed going down at approximately 09:32 AM CST this morning.
Feb 23, 09:50 CST
Upon further investigation, this outage was caused due to an un-notified maintenance being performed by our local carrier. We have seen services stable since 3:32AM CST this morning.
Feb 24, 08:00 CST
Update -
We are seeing these devices down again at this time and are reengaging TEACH.
Feb 24, 03:06 CST
Investigating -
Hello,
Starting at 12:14 am we observed a loss of connection to multiple edge devices.
Resolved -
We are seeing this site as back up and operational. We will continue to monitor the site as normal.
Feb 23, 19:32 CST
Update -
The WiscNet NOC has contacted GLS on your behalf and opened ticket 11981248, for additional information, please reach out to the GLS NOC at 1.866.558.1920. The GLS Engineering team will be reaching out for power verification on site.
Feb 23, 18:30 CST
Investigating -
At 2/23/2026 5:37 PM Central, we became aware of alarm indicating an outage impacting Lakeshore TC - Manitowoc Campus. Circuit 401332.
Feb 23, 18:03 CST
Resolved -
This incident has been resolved.
Feb 23, 18:51 CST
Monitoring -
Hello,
We are observing alarms clear and traffic stable since 2/23/2026 6:00:19 PM Central.
No update from GLS is available on the cause of the outage yet. If one becomes available, we will post it here for your review.
Thank you,
Feb 23, 18:37 CST
Update -
Hello,
The WiscNet NOC has contacted GLS on your behalf and opened ticket 11949281, for additional information, please reach out to the GLS NOC at 1.866.558.1920. The GLS Engineering team is currently involved in investigation for this matter.
Thank you,
Feb 23, 17:47 CST
Investigating -
Hello,
At 2/23/2026 4:44 PM Central, we became aware of alarm indicating an outage impacting Genoa City J2 School District. Circuit 400991.
While we begin an initial investigation, please verify power to the equipment.
Resolved -
This incident has been resolved.
Feb 23, 10:25 CST
Monitoring -
We have heard from the provider and they are hands off, we are currently waiting for an RFO.
Feb 21, 22:38 CST
Update -
GLS/Teach is ongoing in their restoration efforts currently but have not been given a hands-off confirmation so we shall continue to monitor this for now.
Feb 21, 14:49 CST
Identified -
This issue has been identified and is currently being worked on. We have seen services as up without issue since approximately 10:30 AM CST this morning but have not been given the hands-off confirmation that the resolution has been completed yet. We will continue to monitor this.
Feb 21, 13:06 CST
Update -
This issue is currently being investigated by GLS/Teach via their ticket of 11978027. We will continue to provide updates as we learn more.
Feb 21, 11:00 CST
Update -
We are continuing to investigate this issue.
Feb 21, 10:04 CST
Investigating -
We are currently investigating a impact to your services which began at approximately 09:145 AM CST. In the meantime please verify power and equipment on site.
Feb 21, 10:04 CST
On Friday WISCNET was working with the district to test the connection. It restored 3:19:09 PM on Friday, February 20th.
Kind regards,
Feb 23, 08:33 CST
Update -
The WiscNet NOC has lost access to our device for Genoa City J2 School District at 11:02 A.M on 2/20/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC
Feb 20, 11:28 CST
Investigating -
Hello,
We observe the Customer premise equipment at the Genoa City J2 School District currently down. Please verify power to the equipment onsite, and that the equipment has lights.
Feb 20, 11:21 CST
Resolved -
The power outage has ended, the alarms have cleared.
Feb 21, 19:46 CST
Update -
We are continuing to investigate this issue.
Feb 21, 19:46 CST
Update -
We are seeing this site down. This site went down @ 5:12 pm. We have reports of power outages in the area, please confirm power on site and reach out if you have any questions.
Thanks,
Feb 21, 17:34 CST
Investigating -
We are currently investigating this issue.
Feb 21, 17:30 CST
We observed an outage spanning between 10:59 AM CST and 11:14 AM CST for Franklin School District Hub. No issues have been observed since. Did a power issue occur on site? Was this known work?
Feb 20, 12:38 CST
Our team has reached and verified with Freedom School District that you are not connected to the ASR920 onsite.
The WiscNet NOC will continue to monitor this site.
If you have any additional questions, please contact WiscNet NOC
Feb 20, 10:01 CST
Update -
Hello,
The WiscNet NOC has lost access to our device for Freedom School District 400497 at 7:28 AM on 2/11. We are still seeing this a down.
Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920 and reference TEACH ID 519
Feb 18, 09:14 CST
Update -
Hello,
As we are still seeing r-freedomsd down, we would like to ask you verify power on site as well as perform a reboot of the device to hopefully clear any stuck alarms.
Feb 16, 11:21 CST
Update -
Hello,
Per discussion with Teach/GLS, we have been informed that the Juniper on site had lost power and is now able to reach their device on site.
As we are still seeing r-freedomsd down, we would like to ask you verify power on site as well as perform a reboot of the device to hopefully clear any stuck alarms.
Feb 13, 11:49 CST
Update -
Hello,
The WiscNet NOC has lost access to our device for Freedom School District 400497 at 7:28 AM on 2/11. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920 and reference TEACH ID 519
Feb 11, 11:01 CST
Update -
Hello,
The WiscNet NOC has lost access to our device for Freedom School District 400497 at 7:28 AM on 2/11. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
Feb 11, 08:12 CST
Investigating -
Hello,
Beginning at 7:28 AM on 2/11 AM, we are seeing freedomsd down.
This site seems to have bounced a couple times before going into a full outage at the following times:
7:09 - 7:16 AM 6:46 - 6:48 AM 6:27 - 6:28 AM 6:11 - 6:18 AM
Feb 11, 08:01 CST
Resolved -
At this time the site is up, and any maintenance work being done this morning is complete. If services go down we will create a new incident and investigate accordingly.
Feb 19, 07:08 CST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 19, 01:29 CST
Identified -
A brief outage for this site occurred between 12:45 and 12:53 AM. At this time we believe this may have been missed impact from maintenance that was occurring this morning. The site is currently up, we will monitor this site for any further outages that may occur this morning.
Feb 19, 01:29 CST
Resolved -
At this time the site is up, and any maintenance work being done this morning is complete. If services go down we will create a new incident and investigate accordingly.
Feb 19, 07:08 CST
Monitoring -
A brief outage for this site occurred between 2:14 and 2:24 AM. We believe this was due to missed impact from maintenance being done by Charter this morning. The site is currently up, we will continue to monitor this site in the case further outages occur this morning.
Feb 19, 03:23 CST
Completed -
The scheduled maintenance has been completed.
Feb 18, 23:31 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 21:00 CST
Scheduled -
WiscNet technicians will be performing firmware upgrades on WiscNet managed firewalls on Wednesday, February 18th starting at 9PM and ending by 6AM local time for the members included in this maintenance notification. Internet service will be interrupted when firewalls reboot for the upgrade.
We noticed at 5:04 the alarms have cleared at the site. The outage was most likely due to power outages in the area. Please reach out if you have any questions.
Thanks,
Feb 18, 17:21 CST
Update -
We are continuing to investigate this issue.
Feb 18, 17:20 CST
Investigating -
Hello,
At 4:19 pm CST we observed an alarm at Shiocton school district. We are investigating and we will update you with our findings.
We are seeing services restored at 9:41 PM on 2/17/2026. The device logs show an uptime of 12 hours indicating something occurred onsite.
Feb 18, 09:47 CST
Investigating -
Hello,
We're seeing the router associated with the Siren School district in alarm indicating it is unreachable. We're aware of a mass power outage in the area, if you're able to confirm power and still see your service down please reach out to (608) 442-6761.
Resolved -
Date & Time of Incident: 1/30 7:33 AM CST Duration: 7 days Technician(s): Jim Review Date: 2/18 Root Cause: Internal Brief Summary: The handoff port was observed to be down and came back up
Feb 18, 09:11 CST
Monitoring -
Good Morning,
The WiscNet NOC is able to access our device for the Denmark School District and are seeing both the network port and handoff port as up/up passing two way traffic around 40kbit/s.
Please verify there are no issue at your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
Feb 5, 07:56 CST
Update -
Hello,
We are still seeing an alarm for the handoff port.
Please verify if you are aware of any known work onsite or power issues to equipment that could be causing the handoff port to show as down.
If you have any additional questions, please contact WiscNet NOC.
Feb 2, 12:14 CST
Investigating -
Hello,
The WiscNet NOC is seeing the handoff port as down starting at 7:33 AM CST.
Please verify if you are aware of any known work onsite or power issues to equipment that could be causing the handoff port to got down.
If you have any additional questions, please contact WiscNet NOC.
Jan 30, 09:02 CST
After further investigation, we see that the device remained up and that the network facing port went down and came back up.
If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Feb 18, 08:45 CST
Investigating -
Between 2:57 AM and 3:12 AM we noticed services go down. At this time services are restored, we are currently monitoring the situation in the case this service goes down again.
Feb 18, 04:01 CST
Resolved -
This incident has been resolved.
Feb 18, 08:29 CST
Update -
Hello,
We are seeing this site has restored as of 7:45 AM this morning.
Let us know if there are any lingering issues.
Feb 18, 08:28 CST
Update -
Hello,
I reached out to GLS to get an update on this outage and they let me know they are not performing a maintenance and do not see any power outages in the area.
They are requesting that you verify power and equipment on site to in order to investigate this further.
Please reach out when you are able to verify this information.
Feb 18, 05:30 CST
Update -
The WiscNet NOC has contacted GLS on your behalf and opened ticket 11972661, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Feb 18, 04:08 CST
Investigating -
Hello,
Starting at around 3:20 the WiscNet NOC saw the router device at the Adams Friendship School District go down.
Please verify if you are aware of any known onsite work or power issues that could be causing this outage.
If you have any questions, please contact WiscNet NOC
Feb 18, 03:41 CST