The Wiscnet NOC observed alarms clear and services restored at this time.
Aug 24, 15:27 CDT
Update -
Hello,
We are reaching out to provide the latest update on this issue. Our provider let us know that there is a field dispatch ongoing with no ETA on the repairs.
Thank you,
Aug 20, 13:28 CDT
Identified -
Hello,
We are reaching out to provide the latest update on this issue. Our provider let us know their was a fiber cut near the location of the site impacting our upstream connection to madison. At this time, the construction crew is actively working to repair the issue. There is no ETR at this time.
Thank you,
Aug 19, 13:43 CDT
Update -
Hello,
We are still seeing this service as down. Please let us know if this outage is expected and verify power to the equipment onsite. If the issue still persists please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 641.
If you have any additional questions, please contact WiscNet NOC.
Thank you,
Aug 17, 08:22 CDT
Investigating -
Hello,
We've detected an outage on your service starting around 4:02PM. If this outage is unexpected and you've verified power onsite, please reach out to 866-558-1920 and create a trouble ticket. If you have any questions or concerns, please reach out to 608-442-6761.
At 6:04 AM CST we noticed r-luxemburgsd go down. We will work on opening an investigation with our provider. We will provide further updates as we receive them.
Hello,
We have opened an investigation with our provider. We will provide further information when we receive further detail on their findings.
Hello,
We're seeing services restored as of 6:45 AM. Our provider has bounced their end of the circuit and observed services restore afterwards. If you have any questions or see persisting issues please reach out to us.
Aug 24, 06:57 CDT
Resolved -
This incident has been resolved.
Aug 24, 06:56 CDT
Update -
Hello,
We have opened an investigation with our provider. We will provide further information when we receive further detail on their findings.
Aug 24, 06:43 CDT
Update -
Hello,
At 6:04 AM CST we noticed r-luxemburgsd go down. We will work on opening an investigation with our provider. We will provide further updates as we receive them.
Aug 24, 06:21 CDT
Investigating -
We are investigating this issue.
Aug 24, 06:20 CDT
At this time we are seeing all alarms cleared and services restored.
Please reach out with any questions.
Thank you,
Aug 24, 04:45 CDT
Investigating -
Hello,
Starting at 12:08 am we observed a loss of connection to your sites.
At this time we are requesting onsite power and equipment verification.
Teach is the provider on these circuits, to get a ticket opened with them please contact them at 866-558-1920 and use your site ID's that are listed below:
Mishicot School District: 1132 Two Rivers Public School District: 1674
Resolved -
Hello, we see service restoration as of 2:20PM on 2/19.
Aug 21, 11:53 CDT
Update -
We have been in contact with the site and notified that this outage is down due to tornado damage. Please contact your last mile provider for assistance in restoring your circuit.
If you have any further questions, please reach out to the Wiscnet NOC team.
Aug 19, 14:45 CDT
Update -
Hello,
We are still not seeing a connection with your device on site. Please check your device and equipment on site and power cycle the equipment. If you need further assistance, please reach out to your last mile provider.
Aug 18, 13:58 CDT
Identified -
At this time, we are not seeing a connection with your device on site. Please check your device and equipment on site and power cycle the equipment. If you need assistance, please reach out to your last mile provider.
If you have any additional questions, please contact WiscNet NOC.
Aug 13, 15:47 CDT
Investigating -
At this time, we are not seeing a connection with your device on site. Please check your device and equipment on site and power cycle the equipment. If you need assistance, please reach out to your last mile provider.
If you have any additional questions, please contact WiscNet NOC.
Aug 13, 15:41 CDT
The WiscNet NOC observed alarms clear and services restore for Philips Area School School at 7:17 AM Central
Aug 21, 11:06 CDT
Investigating -
The WiscNet NOC has lost access to our device for Philips Area School District at 6:35am CT 8/21. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1324.
If you have any additional questions, please contact WiscNet NOC.
Aug 21, 07:07 CDT
The WiscNet NOC observed alarms clear and services restore for the River Ridge School District.
Aug 21, 10:51 CDT
Identified -
Hello,
At 12:50 AM CST we noticed alarms indicating r-riverridgesd is down. At this time our provider has opened a ticket and is investigating at this time. We will provide further information as we receive it from our provider.
Aug 21, 01:01 CDT
Resolved -
The WiscNet NOC has observed a loss of connection at the handoff port for Shawano School District at 8:40 AM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 2481.
If you have any additional questions, please contact WiscNet NOC.
Aug 21, 08:27 CDT
Resolved -
This incident has been resolved.
Aug 21, 08:26 CDT
Identified -
The WiscNet NOC has observed a loss of connection at the handoff port for Shawano School District at 8:40 AM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 2481.
If you have any additional questions, please contact WiscNet NOC.
Aug 20, 08:53 CDT
Resolved -
This incident has been resolved.
Aug 21, 05:38 CDT
Investigating -
Hello,
The WiscNet NOC has lost access to our device for Marathon City School District at 2:41 am on 8/21. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 933.
Resolved -
This incident has been resolved.
Aug 21, 05:35 CDT
Update -
Hello,
At this time we are seeing all alarms cleared and services restored.
Please reach out with any questions.
thank you,
Aug 21, 05:35 CDT
Investigating -
Hello,
We've detected an outage on your service starting around 4:55PM. If this outage is unexpected and you've verified power onsite, please reach out to 866-558-1920 and create a trouble ticket. If you have any questions or concerns, please reach out to 608-442-6761.
Resolved -
We are observing the site clear at 5:48PM CDT 8/20/2026. After investigation, we see our device went down due to power.
If you have any additional questions, please contact WiscNet NOC.
Aug 20, 19:38 CDT
Investigating -
The WiscNet NOC has lost access to our device for Westfield School District at 4:45PM CDT 8/20/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1830.
If you have any additional questions, please contact WiscNet NOC.
Aug 20, 17:36 CDT
Resolved -
This incident has been resolved.
Aug 20, 11:18 CDT
Investigating -
Hello,
Per our conversation, there was some DNS/Glitchy service starting around 2:30PM today. I didn't see anything glaring on our router onsite, however I did create ticket 2279404 for tracking. I also suggested reaching out to GLS at 866-558-1920, they might also ask for an identifier, I have a 1386 for a GLS/Teach ID.
Completed -
The scheduled maintenance has been completed.
Aug 20, 06:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 22:00 CDT
Scheduled -
Backup Night
WiscNet technologists will be applying firmware upgrades on backbone routers. Actual service impact is expected to be 10-15 minutes per router. Members with diverse circuits landing diverse routers will only have one circuit impacted at a time.
A backup maintenance window of Wednesday, August 19th starting at 10:00PM and stopping by 6:00AM will be reserved in case any issues arise during the first maintenance window.
Aug 4, 17:42 CDT
From 5am to 520am alarms were observed indicating we lost connection to our Hayward school district device. Services at this point have restored and we are monitoring normally. GLS has opened ticket 12363732 to investigate.
We are seeing this service as back up. We will continue to monitor it and let you know if we see any future issues.
Aug 19, 18:43 CDT
Investigating -
Hello,
The WiscNet NOC has lost access to our device for Big Foot UHS School District at 8/19, 2:03 PM Central. Please let us know if this outage is expected and verify power to your site and the network equipment.
Resolved -
The WiscNet NOC has lost access to our device for Walworth J1 School District at 2:22 PM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. GLS/TEACH has opened the ticket # 12362543 for this incident. The TEACH ID for this circuit is 1984.
If you have any additional questions, please contact WiscNet NOC.
\[2279317\] Walworth J1 School District - 400650 - Down New incident: Identified The WiscNet NOC has lost access to our device for Walworth J1 School District at 2:22 PM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. GLS/TEACH has opened the ticket # 12362543 for this incident. The TEACH ID for this circuit is 1984. If you have any additional questions, please contact WiscNet NOC. Time posted Aug 19, 14:35 CDT Components affected TEACH - Madison - Walworth J1 School ...
\[2279317\] Walworth J1 School District - 400650 - Down An update has been posted We have been advised of a power outage at the site. Once power is restored, the circuit should restore as well. If it has not restored at that time, please reach out to GLS Tech Support for 24x7/outages/incidents at 866-558-1920. GLS/TEACH has opened the ticket # 12362543 for this incident. The TEACH ID for this circuit is 1984. If you have any additional questions, please contact WiscNet NOC. Time posted Aug 19, 15:28 CDT Components affected TEACH - Madison - Walworth J1 School ...
\[2279317\] Walworth J1 School District - 400650 - Down An update has been posted We have been advised of a power outage at the site. Once power is restored, the circuit should restore as well. If it has not restored at that time, please reach out to GLS Tech Support for 24x7/outages/incidents at 866-558-1920. GLS/TEACH has opened the ticket # 12362543 for this incident. The TEACH ID for this circuit is 1984. If you have any additional questions, please contact WiscNet NOC. Time posted Aug 19, 15:28 CDT Components affected TEACH - Madison - Walworth J1 School ...
Update -
We have been advised of a power outage at the site. Once power is restored, the circuit should restore as well. If it has not restored at that time, please reach out to GLS Tech Support for 24x7/outages/incidents at 866-558-1920. GLS/TEACH has opened the ticket # 12362543 for this incident. The TEACH ID for this circuit is 1984.
If you have any additional questions, please contact WiscNet NOC.
Aug 19, 15:28 CDT
\[2279317\] Walworth J1 School District - 400650 - Down New incident: Identified The WiscNet NOC has lost access to our device for Walworth J1 School District at 2:22 PM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. GLS/TEACH has opened the ticket # 12362543 for this incident. The TEACH ID for this circuit is 1984. If you have any additional questions, please contact WiscNet NOC. Time posted Aug 19, 14:35 CDT Components affected TEACH - Madison - Walworth J1 School ...
Identified -
The WiscNet NOC has lost access to our device for Walworth J1 School District at 2:22 PM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. GLS/TEACH has opened the ticket # 12362543 for this incident. The TEACH ID for this circuit is 1984.
If you have any additional questions, please contact WiscNet NOC.
Aug 19, 14:35 CDT
After the Spooner device replacement, we're seeing services restored. Please reach out if you have questions or concerns.
Thank you,
Aug 19, 16:52 CDT
Update -
Hello,
After investigating further, the device will need to be replaced in Spooner. The anticipated time for repair will be around 4 PM today.
Thanks,
Aug 19, 11:37 CDT
Identified -
After WiscNet maintenance 2271553 running software updates on routers the night of August 18 (https://status.wiscnet.net/incidents/pwrqdblz2thc), the device r-spooner-hub failed to come back and will need a hard power cycle or possibly full device replacement. We're coordinating our response as early as possible Wednesday August 19th, updates to follow.
Aug 19, 01:53 CDT
Resolved -
The WiscNet NOC has lost access to our device for Hartford J1 School District on 8/19 at 12:54 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0616.
If you have any additional questions, please contact WiscNet NOC.
Aug 19, 14:24 CDT
Resolved -
This incident has been resolved.
Aug 19, 14:24 CDT
Identified -
The WiscNet NOC has lost access to our device for Hartford J1 School District on 8/19 at 12:54 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0616.
If you have any additional questions, please contact WiscNet NOC.
Aug 19, 13:03 CDT
Resolved -
At 1:55 CDT we received a notification from GLS/TEACH about network alarms for Two Rivers Public School District. At this time, GLS/TEACH has opened up ticket #**12362496**. Please reach out to GLS/TEACH tech support for further assistance.
If you have any additional questions, please contact WiscNet NOC.
Aug 19, 14:19 CDT
Resolved -
This incident has been resolved.
Aug 19, 14:18 CDT
Identified -
At 1:55 CDT we received a notification from GLS/TEACH about network alarms for Two Rivers Public School District. At this time, GLS/TEACH has opened up ticket #**12362496**. Please reach out to GLS/TEACH tech support for further assistance.
If you have any additional questions, please contact WiscNet NOC.
Aug 19, 14:14 CDT
Resolved -
This incident has been resolved.
Aug 19, 13:12 CDT
Monitoring -
Hello,
The Provider sent in an update and we seen the site restore at 8:16 AM CT. GLS worked with Richard B at the school to power cycle the Juniper onsite. After power cycling the juniper device, the circuit came back online, but GLS still observes a high CPU load alarm, and is investigating further. They are also holding the ticket for monitoring. We will let you know when the provider has closed the ticket.
Kind regards, WISC NET NOC
Aug 19, 08:32 CDT
Update -
Hello, The provider states they are still awaiting on the site to reach out, and provide layer 1 verification. We still observe the onsite device down as well.
GLS/TEACH observes High CPU Load alarm on their onsite device, and would like to work with you further to verify layer 1, and take other troubleshooting steps. Please reach out to teach at 866-558-1920. The TEACH ID for this circuit is 0067.
Aug 19, 08:24 CDT
Update -
GLS has ticket 12360578 opened for this case and is pending Layer 1 and power verification.
Aug 18, 18:57 CDT
Investigating -
The WiscNet NOC has lost access to our device for Argyle School District at 6:27PM CDT 8/18/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0067.
If you have any additional questions, please contact WiscNet NOC.
Aug 18, 18:56 CDT
At this time, we are not observing any flapping issues for the Big Foot UHS School District. The latest flap was at 9:48 AM Central and our connection has been stable since then.
Aug 19, 12:23 CDT
Investigating -
Hello,
Starting around 9:50 pm on 8/18 we observed your site start to flap.
At this time we are requesting a reboot of all onsite equipment.
At this time we are seeing all alarms cleared and services restored.
Please reach out with any questions.
Thank you,
Aug 19, 06:16 CDT
Update -
Hello,
Investigations continue at this time.
We don't have an ETR.
Please reach out with any questions.
Thank you,
Aug 19, 04:38 CDT
Update -
We are continuing to investigate this issue.
Aug 19, 03:41 CDT
Investigating -
Hello,
Starting at 2:42 am we received notice from our transport provider that your circuits are down. At that time we also observed our connection to our onsite equipment go down as well.
At this time our provider is investigating this outage.
Completed -
The scheduled maintenance has been completed.
Aug 19, 06:00 CDT
Update -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 22:11 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 22:11 CDT
Scheduled -
WiscNet technologists will be applying firmware upgrades on backbone routers the night of Tuesday, August 18th starting at 10:00PM and stopping by 6:00AM. Actual service impact is expected to be 10-15 minutes per router. Members with diverse circuits landing diverse routers will only have one circuit impacted at a time.
A backup maintenance window of Wednesday, August 19th starting at 10:00PM and stopping by 6:00AM will be reserved in case any issues arise during the first maintenance window.
Aug 4, 17:40 CDT
Resolved -
The WiscNet NOC has observed all alarms clear.
Aug 18, 14:16 CDT
Update -
Hello,
We have been notified that the Last Mile Provider has been on site, and are making changes to the circuit. We will continue to monitor.
Aug 18, 12:49 CDT
Identified -
Hello,
At 9:08am, the WiscNet NOC lost access to our router at Lomira School District. We have opened a ticket with the Last Mile Provider and are investigating.
Aug 18, 10:13 CDT
Resolved -
This incident has been resolved.
Aug 18, 08:09 CDT
Investigating -
The WiscNet NOC has lost access to our device for **East Troy Area School District** at **8/18/2026 12:29AM CT**. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is **3188**.
If you have any additional questions, please contact WiscNet NOC.
Aug 18, 00:41 CDT
Completed -
The scheduled maintenance has been completed.
Aug 18, 06:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 22:00 CDT
Update -
Hello,
Our provider will be performing software upgrades that could be service affecting. The maintenance will reduced redundancy and has the possibility of service interruptions for all members connecting to the r-marinette-hub.
Aug 17, 14:35 CDT
Scheduled -
Hello,
Our provider will be performing software upgrades that could be service affecting. The maintenance will reduced redundancy and has the possibility of service interruptions for all members connecting to the r-marinette-hub.
Aug 17, 14:34 CDT
The WiscNet NOC observed alarms clear and services restored at 10:48 AM Central.
Aug 17, 14:56 CDT
Investigating -
Hello,
The WiscNet NOC has lost access to our device for Deerfield Community School District at 8/17 10:30 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 344.
If you have any additional questions, please contact WiscNet NOC.
Resolved -
The WiscNet NOC has lost connection to our device for **Fox Valley Technical College** at **7:55**. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact your last mile provider for support.
If you have any additional questions, please contact WiscNet NOC.
Aug 17, 11:25 CDT
Resolved -
This incident has been resolved.
Aug 17, 11:25 CDT
Identified -
The WiscNet NOC has lost connection to our device for **Fox Valley Technical College** at **7:55**. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact your last mile provider for support.
If you have any additional questions, please contact WiscNet NOC.
Aug 17, 08:20 CDT
Resolved -
This incident has been resolved.
Aug 17, 06:33 CDT
Investigating -
GLS/TEACH notified the WiscNet team regarding a loss of connection to Whitewater High School at 8:16 AM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1851.
Aug 14, 08:56 CDT
Identified -
GLS/TEACH notified the WiscNet team regarding a loss of connection to Whitewater High School at 8:16 AM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1851.
If you have any additional questions, please contact WiscNet NOC.
Aug 14, 08:54 CDT
Feel free to reach out to the WiscNet NOC if any further assistance is needed.
Aug 16, 12:12 CDT
Investigating -
Hello,
Starting at 5:37am 8/16 the WiscNet NOC has observed a Multiple site outage. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
Resolved -
This incident has been resolved.
Aug 15, 17:15 CDT
Update -
We are observing Hartford UHS back up at 4:04PM CDT 8/15/2026. Please reach out to the WiscNet NOC for any questions.
Aug 15, 17:15 CDT
Investigating -
WiscNet is observing a loss of connectivity for the Heartfod UHS at 2:30PM CDT 8/15/2026. We have reached out to the provider and they report their equipment reachable, with all ports up. If issues are being experienced please verify equipment on-site.
Aug 15, 15:54 CDT
Resolved -
At this time, we are not seeing a connection with your device on site. Please check your device and equipment on site and power cycle the equipment. If you need assistance, please reach out to your last mile provider.
If you have any additional questions, please contact WiscNet NOC.
Aug 14, 14:16 CDT
Resolved -
This incident has been resolved.
Aug 14, 14:16 CDT
Identified -
At this time, we are not seeing a connection with your device on site. Please check your device and equipment on site and power cycle the equipment. If you need assistance, please reach out to your last mile provider.
If you have any additional questions, please contact WiscNet NOC.
Aug 14, 09:29 CDT
Resolved -
This incident has been resolved.
Aug 14, 09:00 CDT
Identified -
Hello,
At 12:01 AM CST we noticed r-necedahsd as down. At this time please reach to GLS/Teach to open an investigation into this service. We will monitor and notify you if we see services restore. If you have any questions please reach out to us.
Aug 14, 07:44 CDT
Investigating -
Hello,
At 12:01 AM CST we noticed r-necedahsd as down. At this time please reach to GLS/Teach to open an investigation into this service. We will monitor and notify you if we see services restore. If you have any questions please reach out to us.
Aug 14, 01:53 CDT
Completed -
Hello, The maintenance work has been complete and we seen sites restore on the device.
Aug 13, 12:23 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 09:26 CDT
Scheduled -
Hello,
Work is occurring at the Appleton Hub to restore services damaged from the tornado. We are aware of ongoing issues and are investigating to restore all services.
Please reach out to the WiscNet NOC at noc@wiscnet.net or 608 442 6761 op 1 if you have any questions.
Aug 13, 09:25 CDT
Resolved -
This incident has been resolved.
Aug 13, 11:15 CDT
Update -
Hello,
We are seeing the site has restored as of 10:12 AM this morning.
Logs on our device indicate the cause for this outage was a local power event.
Aug 13, 11:15 CDT
Identified -
Hello,
We are seeing power outages in the area of Niagara, WI and believe that to be the cause for this outage.
Aug 13, 09:46 CDT
Investigating -
We are currently investigating this issue.
Aug 13, 08:31 CDT
Identified -
Hello,
The WiscNet NOC has lost access to our device for Niagara School District at 7:28 AM on 8/13/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1222.
If you have any additional questions, please contact WiscNet NOC.
Aug 13, 08:28 CDT
Resolved -
This incident has been resolved.
Aug 13, 10:30 CDT
Update -
Hello,
At this time we are seeing all alarms cleared and services restored.
We are currently following up with GLS to confirm the status of the repair.
Please reach out with any questions.
Thank you,
Aug 13, 05:56 CDT
Update -
Hello, We are still waiting on a new update from AT&T on this issue. We will update you again as soon as we receive new information.
Aug 12, 22:53 CDT
Update -
Hello, We are currently waiting on a new update from AT&T on this issue. We will update you again as soon as we receive new information.
Aug 12, 21:11 CDT
Update -
Hello, AT&T is still assembling crews and materials for this issue. There is no ETR at this time.
Aug 12, 18:52 CDT
Update -
GLS/TEACH have discovered a fiber cut on their network. They are currently gathering materials and crews so they can begin repairs. There is no ETR at this time.
Aug 12, 16:38 CDT
Update -
Hello,
GLS/TEACH advised they are still attempting to isolate the issue at this time. They continue to troubleshoot. The tickets for each site is listed below:
Kiel Area School District - 12349637 Parkview School District - 12349633 Kewaskum School District - 12349638 Sauk Prairie School District - 12349641 Walworth J1 School District - 12349643 Oregon School District - 12349640
If you have any additional questions, please contact WiscNet NOC.
Aug 12, 13:34 CDT
Update -
GLS/TEACH has opened up tickets with the following sites:
Kiel Area School District - 12349637 Parkview School District - 12349633 Kewaskum School District - 12349638 Sauk Prairie School District - 12349641 Walworth J1 School District - 12349643 Oregon School District - 12349640 These outages are involved in a larger outage that is currently being investigated by GLS/TEACH.
If you have any additional questions, please contact WiscNet NOC.
Aug 12, 11:01 CDT
Update -
We are continuing to investigate this issue.
Aug 12, 11:00 CDT
Update -
We are continuing to investigate this issue.
Aug 12, 10:49 CDT
Update -
We are continuing to investigate this issue.
Aug 12, 10:40 CDT
Update -
GLS/TEACH has opened up tickets with the following sites:
Kiel Area School District - 12349637 Parkview School District - 12349633 Kewaskum School District - 12349638 Sauk Prairie School District - 12349641 Walworth J1 School District - 12349643 Oregon School District - 12349640 These outages are involved in a larger outage that is currently being investigated by GLS/TEACH.
If you have any additional questions, please contact WiscNet NOC.
Aug 12, 10:27 CDT
Investigating -
At 9:26 AM The WiscNet NOC has lost access to our device for the following sites:
Kiel Area School District Parkview School District Kewaskum School District Sauk Prairie School District Walworth J1 School District
Please verify power to your site and the network equipment. We will open a ticket with GLS/Teach tech support and the ticket numbers will be provided shortly.
If you have any additional questions, please contact WiscNet NOC.
Aug 12, 09:51 CDT
Resolved -
This incident has been resolved.
Aug 13, 07:40 CDT
Investigating -
Hello,
The WiscNet NOC has lost access to our device for WaterfordLib at 8/13/2026 at 6:20 am. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 2415.
If you have any additional questions, please contact WiscNet NOC.
Aug 13, 06:46 CDT
Completed -
The scheduled maintenance has been completed.
Aug 13, 00:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 21:00 CDT
Update -
Edited the affected members list to include the Appleton/Fox Cities Exhibition Center, and Fox Valley CAN (AKA FoxNet).
Aug 7, 16:02 CDT
Scheduled -
WiscNet will be replacing routers in Oshkosh and Appleton on the night of Wednesday, August 12th starting at 9:00PM and ending by 11:59PM. The actual expected downtime is 10 minutes. This will add 100Gbps capacity at both locations.
The following circuits are impacted: 2682, 2681, 400375, 400412, 401256, 750, 401124, 2684, 400259, 2402, 401012, 400271, 400270, 400269, 400295, 400386, 400366, 401183, 400973, 400262, 2437, 2253, 401255, 401321
Aug 4, 18:12 CDT
The WiscNet NOC observed alarms clear and services restored at 12:21 PM Central.
Aug 12, 14:47 CDT
Investigating -
Hello,
The WiscNet NOC has lost access to our device for Westfield School District at 8/12 7:49 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1830.
If you have any additional questions, please contact WiscNet NOC.
Resolved -
This is resolved at this time.
Aug 12, 11:51 CDT
Identified -
Hello,
The WiscNet NOC has lost access to our device for **North Lakeland School District** at 8/12/2026 @ 8:23 AM CST.
Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
The WiscNet Noc is observing alarms clear and services restored at this time.
Aug 12, 09:39 CDT
Investigating -
Hello,
The WiscNet NOC is seeing the Wisc 2307 circuit for Viterbo University as down after a maintenance performed by our provider. We were informed that Viterbo experienced a power event last night and advised Viterbo to reboot our provider's equipment and check cabling.
Resolved -
This incident has been resolved.
Aug 12, 04:25 CDT
Investigating -
Hello,
The WiscNet NOC has lost access to our device for Bellin College Inc Site at 1:21 am on 8/12. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 2455.
If you have any additional questions, please contact WiscNet NOC.
The WiscNet NOC observed alarms clear and services restore at 9:38 AM Central.
Aug 11, 10:37 CDT
Investigating -
Hello,
We've detected an outage on your service starting around 6:51PM. If this outage is unexpected and you've verified power onsite, please reach out to 866-558-1920 and create a trouble ticket. If you have any questions or concerns, please reach out to 608-442-6761.
At 6:50am, the WiscNet NOC observed alarms clear and we regained access to our device onsite.
Aug 11, 10:13 CDT
Investigating -
Hello,
Starting at 6:24 am we observed our onsite equipment for your circuit go down.
At this time we are requesting onsite power and equipment verification.
Due to a policy change on GLS's end we are unable to open a ticket on your behalf. To open a ticket please contact them at 866.558.1920 and use your site ID of 1647.
We observed alarms for Northland College at 1223AM and are investigating. we are reaching out to the service provider to investigate their portion of the circuit. Please verify layer one while our provider investigates.
As this matter progresses, we will continue to provide updates as further information becomes available.
Thank you,
WiscNet NOC
Hello,
We are seeing services restored. Our provider confirmed the cause was unnotified maintenance. If you are seeing issues with your services, please let us know.
Resolved -
This incident has been resolved.
Aug 11, 07:21 CDT
Update -
Hello,
We are seeing services restored. Our provider confirmed the cause was unnotified maintenance. If you are seeing issues with your services, please let us know.
Thank you,
Aug 11, 02:39 CDT
Investigating -
Hello,
We observed alarms for Northland College at 1223AM and are investigating. we are reaching out to the service provider to investigate their portion of the circuit. Please verify layer one while our provider investigates.
As this matter progresses, we will continue to provide updates as further information becomes available.
Resolved -
This incident has been resolved.
Aug 10, 15:19 CDT
Monitoring -
The WiscNet NOC has observed alarms clear at 0957 AM and will continue to monitor the circuit.
Aug 10, 11:45 CDT
Investigating -
The WiscNet NOC has received alarms indicating we are not receiving any traffic from the member handoff port for Rib Lake School District at 9:26pm on 8/8/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact the WiscNet NOC.
Aug 10, 08:40 CDT
The WiscNet NOC observed alarms clear and services restore at 1:44 PM Central.
Aug 10, 14:08 CDT
Investigating -
Hello,
The WiscNet NOC has lost access to our device for Lake Mills Area School District at 8/10 1:25 PM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3027.
If you have any additional questions, please contact WiscNet NOC.
Resolved -
The WiscNet NOC has observed all alarms clear and we have regained access to our device at Port Edwards School District at 3:38am on 8/8/26.
Aug 10, 10:17 CDT
Identified -
Hello,
The WiscNet NOC has lost access to our device for Port Edwards School District at 8/6, 0638 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1347.
If you have any additional questions, please contact WiscNet NOC
The Wiscnet NOC observed alarms clear and services restore at 7:46 AM Central.
Aug 10, 08:34 CDT
Investigating -
Hello,
Starting at 12:36 am we observed a loss of connection to our onsite equipment for your circuit.
At this time we are requesting onsite power and equipment verification.
Due to a policy change on GLS's end we are unable to open a ticket on your behalf. To get a ticket opened please contact them at 866-558-1920 and use your site ID of 751.