Update - The WiscNet NOC has lost access to our device for Lakeshore Technical College at 10:40am on 5/25/2026 and we are still seeing this in alarm.
Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0290.
If you have any additional questions, please contact WiscNet NOC at 608 442 6761 op1.
May 28, 2026 - 10:46 CDT
Update - The WiscNet NOC has lost access to our device for Lakeshore Technical College at 10:40am on 5/25/2026 and we are still seeing this in alarm.
Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0290.
If you have any additional questions, please contact WiscNet NOC at 608 442 6761 op1.
May 27, 2026 - 10:51 CDT
Update - The WiscNet NOC has lost access to our device for Lakeshore Technical College at 10:40am on 5/25/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0290.
If you have any additional questions, please contact WiscNet NOC.
May 26, 2026 - 02:49 CDT
Investigating - The WiscNet NOC has lost access to our device for Lakeshore Technical College at 10:40am. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0290.
If you have any additional questions, please contact WiscNet NOC.
May 25, 2026 - 11:10 CDT
Abbotsford School District
Operational
Village of Allouez
Operational
Altra Federal Credit Union
Operational
90 days ago
100.0
% uptime
Today
Altoona City
Operational
Altoona School District
Operational
All Saints Regional Catholic School
Operational
90 days ago
100.0
% uptime
Today
Alverno College
Operational
Appleton Area School District
Operational
Appleton Boys and Girls Club
Operational
City of Appleton
Operational
Appleton Performing Arts Center
Operational
Ashwaubenon School District
Operational
Village of Ashwaubenon
Operational
Auburndale School District
Operational
Aurora University
Operational
Augusta School District
Operational
Baraboo School District
Operational
Barneveld School District
Operational
Village of Bellevue
Operational
90 days ago
100.0
% uptime
Today
City of Beloit
Operational
Beloit College
Operational
Beloit School District
Operational
Berlin Area School District
Operational
Big Foot UHS School District
Operational
Versiti
Operational
City of Brookfield
Operational
Brown County
Operational
Brown County 2 Remote Site
Operational
Brown County 3 Remote Site
Operational
Brown County Jail
Operational
Brown County Law Enforcement
Operational
Brown County New Eye
Operational
Brown County PDCT
Operational
Brown County PDCT 2
Operational
Brown County Public Service Commission
Operational
Cadott Community School District
Operational
Calumet County
Operational
Cameron School District
Operational
Campbellsport School District
Operational
Carroll University
Operational
Carthage College
Operational
CESA 2
Operational
CESA 3
Operational
CESA 10
Operational
Chetek-Weyerhaeuser School District
Operational
Children Hospital and Health System
Operational
Chippewa County
Operational
Chippewa Valley Technical College
Operational
Chippewa Falls Area Unified School District
Operational
Clear Lake School District
Operational
Clinton Community School District
Operational
Cochrane-Fountain City School District
Operational
Colby School District
Operational
Colfax School District
Operational
Cornell School District
Operational
Cudahy School District
Operational
D C Everest Area School District
Operational
Dane County
Operational
City of De Pere
Operational
De Pere School District
Operational
Denmark School District
Operational
Discovery World
Operational
90 days ago
100.0
% uptime
Today
Door County
Operational
Dove Health Care
Operational
Dunn County
Operational
East Troy Community School District
Operational
90 days ago
100.0
% uptime
Today
Eau Claire Area School District
Operational
Eau Claire Catholic Schools
Operational
City of Eau Claire
Operational
Eau Claire County
Operational
Edgerton School District
Operational
Educators Credit Union
Operational
Elk Mound Area School District
Operational
Elkhorn Area School District
Operational
Fall Creek School District
Operational
Family Peace Center
Operational
Fond du Lac Band Reservation
Operational
90 days ago
100.0
% uptime
Today
City of Fond du Lac
Operational
Fond du Lac County
Operational
Fond du Lac School District
Operational
Fort Atkinson School District
Operational
Fox City Performing Arts Center
Operational
Fox Valley Lutheran High School
Operational
Fox Valley Technical College
Operational
City of Franklin
Operational
Franklin Public School District
Operational
Town of Grand Chute
Operational
Grant County
Operational
City of Green Bay
Operational
Green Bay Area School District
Operational
Green Bay Community Church
Operational
Green Lake County
Operational
Greendale School District
Operational
90 days ago
100.0
% uptime
Today
Greendale Village
Operational
90 days ago
100.0
% uptime
Today
City of Greenfield
Operational
Greenfield School District
Operational
Greenwood School District
Operational
Gresham School District
Operational
Hartford UHS School District
Operational
Hartland-Lakeside J3 School District
Operational
Hilbert School District
Operational
HNR School District-Neosho
Operational
HNR School District- Rubicon
Operational
Holy Apostles School
Operational
Holy Hill Area School District
Operational
Howard Village
Operational
Howard-Suamico School District
Operational
Hudson School District
Operational
Inclusa
Operational
Independence First
Operational
Indianhead Federated Library System
Operational
Jackson County
Operational
City of Janesville
Operational
Janesville School District
Operational
90 days ago
100.0
% uptime
Today
Jefferson County
Operational
Jefferson School District
Operational
Kaukauna Area School District
Operational
Kenosha County
Operational
Kenosha County Public Library System
Operational
Kenosha Unified School District
Operational
City of La Crosse
Operational
La Crosse Public Library
Operational
90 days ago
100.0
% uptime
Today
La Crosse School District
Operational
Lac Courte Oreilles Ojibwe University
Operational
90 days ago
100.0
% uptime
Today
School District of Ladysmith
Operational
Lake Holcombe School District
Operational
Lakeland University
Operational
Lancaster Community Schools
Operational
90 days ago
100.0
% uptime
Today
Lawrence University
Operational
Lincoln County
Operational
Little Chute Area School District
Operational
Village of Little Chute
Operational
Lomira School District
Operational
Loyal School District
Operational
Luther High School
Operational
Luxemburg-Casco School District
Operational
Madison Area Technical College
Operational
City of Madison
Operational
Madison Metropolitan School District
Operational
Manitowoc Public Utilities
Operational
Manitowoc School District
Operational
Marathon County
Operational
Marcus Center for the Performing Arts
Operational
90 days ago
100.0
% uptime
Today
Marinette City
Operational
Marinette County
Operational
Marinette School District
Operational
Marquette University
Operational
Marshall School District
Operational
City of Marshfield
Operational
Marshfield Unified School District
Operational
Mayville School District
Operational
McDonell Area Catholic School District
Operational
McFarland School District
Operational
Medical College of Wisconsin
Operational
City of Menasha
Operational
Menasha Joint School District
Operational
Town of Menasha
Operational
Menasha Utilities
Operational
Menomonie Area School District
Operational
Meriter Hospital, Inc.
Operational
Messmer Catholic
Operational
Mid-State Technical College
Operational
Mid-State Technical College - Stevens Point
Operational
90 days ago
98.94
% uptime
Today
Mid-Wisconsin Federated Library System
Operational
Middleton-Cross Plains Area School District
Operational
Milwaukee Area Technical College
Operational
Milwaukee Art Museum
Operational
City of Milwaukee
Operational
Milwaukee Institute of Art and Design
Operational
Milwaukee Public Museum
Operational
Milwaukee School of Engineering
Operational
Mineral Point Unified School District
Operational
Mondovi School District
Operational
Monona Grove School District
Operational
Monroe School District
Operational
Montello School District
Operational
Moraine Park Technical College
Operational
Mosinee School District
Operational
Mount Mary University
Operational
90 days ago
100.0
% uptime
Today
Muskego City
Operational
90 days ago
100.0
% uptime
Today
Muskego-Norway School District
Operational
City of Neenah
Operational
Neenah Joint School District
Operational
Neillsville School District
Operational
City of New Berlin
Operational
New Berlin School District
Operational
Nicolet Area Technical College
Operational
Nicolet Federated Library System
Operational
North Central Health Care
Operational
North Fond du Lac School District
Operational
Northeast Wisconsin Technical College
Operational
Northern Waters Library Service
Operational
Northland College
Operational
Northland International University
Operational
Northwood Technical College
Operational
Oak Creek-Franklin Joint School District
Operational
90 days ago
100.0
% uptime
Today
Oconomowoc Area School District
Operational
90 days ago
100.0
% uptime
Today
Oconto County
Operational
90 days ago
100.0
% uptime
Today
Omro School District
Operational
Oshkosh Area School District
Operational
City of Oshkosh
Operational
Osseo-Fairchild School District
Operational
Owen-Withee School District
Operational
Pabst Theater Organization
Operational
90 days ago
100.0
% uptime
Today
Palmyra-Eagle Area School District
Operational
PESI
Operational
Pier Wisconsin
Operational
City of Platteville
Operational
Platteville School District
Operational
Plover Village
Operational
90 days ago
99.93
% uptime
Today
Portage County
Operational
Price County
Operational
Pulaski Community School District
Operational
Rhinelander School District
Operational
Rice Lake Area School District
Operational
Richmond School District
Operational
Ripon Area School District
Operational
River Falls School District
Operational
Rock County
Operational
Rock Prairie Montessori School
Operational
90 days ago
100.0
% uptime
Today
Rosendale-Brandon School District
Operational
Royal Credit Union
Operational
Rubicon J6 School District
Operational
Rural Health Care
Operational
Sacred Heart Hospital
Operational
Sacred Heart Seminary and School of Theology
Operational
90 days ago
100.0
% uptime
Today
St. Augustine University Parish
Operational
St. Francis Xavier Catholic School Systems
Operational
St. Joseph's Hospital
Operational
St Mary's Hospital Medical Center
Operational
90 days ago
99.84
% uptime
Today
St. Mary's Springs Academy
Operational
St. Norbert College
Operational
St. Thomas Aquinas Parish School
Operational
St. Vincent Hospital
Operational
Sevastopol School District
Operational
Sheboygan Area School District
Operational
City of Sheboygan
Operational
Sheboygan County
Operational
Shorewood School District
Operational
90 days ago
100.0
% uptime
Today
Silver Lake College
Operational
Slinger School District
Operational
South Central Library System
Operational
Southern Door County School District
Operational
Southwest Health Center
Operational
Southwest Library System
Operational
90 days ago
100.0
% uptime
Today
Sparta Area School District
Operational
90 days ago
100.0
% uptime
Today
Spencer School District
Operational
Spooner Area School District
Operational
Spooner Health System
Operational
Stanley-Boyd Area School District
Operational
Stevens Point Area Public School District
Operational
City of Stevens Point
Operational
City of Sturgeon Bay
Operational
90 days ago
100.0
% uptime
Today
Village of Suamico
Operational
City of Superior
Operational
SWITCH - Southeastern Wisc Info Tech Exchange
Operational
Thorp School District
Operational
Tomahawk School District
Operational
Trout Lake
Operational
Turtle Lake School District
Operational
UW-Whitewater
Operational
Verona Area School District
Operational
Victory Christian Academy
Operational
90 days ago
100.0
% uptime
Today
Viterbo University
Operational
Washburn County
Operational
Watertown Unified School District
Operational
City of Watertown
Operational
90 days ago
100.0
% uptime
Today
City of Waukesha
Operational
Waukesha County
Operational
Waukesha County Technical College
Operational
Waukesha School District
Operational
Waupaca County
Operational
Waupun School District
Operational
City of Wausau
Operational
Wausau School District
Operational
Wautoma Area School District
Operational
Wauwatosa City
Operational
City of West Allis
Operational
West Allis-West Milwaukee School District
Operational
West De Pere School District
Operational
Western Technical College
Operational
Westosha Special Ed
Operational
Whitefish Bay School District
Operational
City of Whitewater
Operational
Whitewater Unified School District
Operational
Whitnall School District
Operational
Winnebago County
Operational
Winnebago Lutheran Academy
Operational
Winneconne Community School District
Operational
Winnefox Library System
Operational
WiscNet Headquarters
Operational
90 days ago
99.99
% uptime
Today
Wisconsin Center for the Blind and Visually Impaired
Operational
90 days ago
100.0
% uptime
Today
Wisconsin Center District
Operational
90 days ago
100.0
% uptime
Today
Wisconsin Dells School District
Operational
Wisconsin Department of Military Affairs
Operational
State of Wisconsin Dept of Public Instruction
Operational
Wisconsin Department of Transportation
Operational
Wisconsin Economic Development Corporation - Madison
Operational
Wisconsin Economic Development Corporation - Milwaukee
Operational
Resolved -
We see services restored for this site as of 4:03 AM. Please reach out to Wiscnet or GLS if you have any questions or see further issues with this service.
May 29, 04:55 CDT
Investigating -
We have seen this site go down at 12:41 AM on 5/29.
Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3220.
If you have any additional questions, please contact WiscNet NOC at 608 442 6761 op1.
May 29, 01:34 CDT
The WiscNet NOC has observed all alarms clear and we have regained access to our router onsite. Device uptime shows that the router observed a loss of power.
May 28, 13:56 CDT
Investigating -
The WiscNet NOC has lost access to our device for Rib Lake School District at 1:28pm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1427.
If you have any additional questions, please contact WiscNet NOC.
May 28, 13:44 CDT
Completed -
The scheduled maintenance has been completed.
May 28, 03:00 CDT
Update -
Start of maintenance was delayed while troubleshooting related issues nearby. Start of maintenance will now be 9:45pm.
May 27, 21:25 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 21:00 CDT
Scheduled -
The night of Wednesday May 27th between 9:00pm and 3:00am Central the next day, WiscNet engineers will be replacing our backbone router in Wauwatosa to improve network performance and resiliency. The entire outage window is reserved for this maintenance, but the actual network downtime for member connections may be shorter, or happen more than once during the window. For members with Connect+1 service, your traffic will fail over to your redundant circuit. If you have questions about this maintenance, please reach out to support@wiscnet.net or call 608.442.6761 and use option 2 for technical support, M-F 7:45-4:45.
May 13, 13:58 CDT
Resolved -
We have confirmed the TEACH connection at Peshtigo School District has been restored.
If you need further assistance, please reach out to the WISCNet NOC.
Thank you
May 27, 13:34 CDT
Update -
We continue to monitor the outage at Peshtigo School District.
The WiscNet NOC has lost access to our device for Peshtigo School District at 9:31 am. Please verify power to your site and the network equipment.
If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
May 26, 10:25 CDT
Investigating -
The WiscNet NOC has lost access to our device for Peshtigo School District at 9:31 am. Please verify power to your site and the network equipment.
If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
The TEACH ID for this circuit is 1312.
May 26, 10:14 CDT
Resolved -
We now observe services restored as of 1:55AM CDT.
May 26, 09:17 CDT
Investigating -
We are currently investigating. GLS has requested the customer open a ticket with them directly and confirm power to the equipment and all devices are connected properly.
May 26, 00:39 CDT
Resolved -
This incident has been resolved.
May 26, 08:37 CDT
Update -
Hello,
We see this site has restored as of 7:10 AM CDT 05/26/2026.
May 26, 08:36 CDT
Update -
We are continuing to investigate this issue.
May 26, 02:49 CDT
Investigating -
The WiscNet NOC has lost access to our device for Three Lakes School District at 1:37pm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1647.
If you have any additional questions, please contact WiscNet NOC.
May 25, 13:54 CDT
We have replaced the ASR920, and will continue to monitor.
May 22, 08:41 CDT
Identified -
Hello,
After the report of the ASR920 making internal noises and no LED alarms, we are working on configuring a replacement.
May 19, 12:41 CDT
Update -
Hello,
Logs on our router indicate the device is continually rebooting. We have escalated this ticket to our engineering team, are you aware of any power or UPS issues that might be causing the reboots?
May 19, 09:08 CDT
Investigating -
Hello,
We are reaching out because we have observed the device we monitor at Genoa City J2 School District flapping intermittently throughout the night. The device is up and passing traffic at this time.
Due to a policy change, we are not able to open a ticket with GLS to investigate without the consent of the customer. If you are interested in opening an investigation into this issue, please reach out to GLS using 1.866.558.1920.
Starting at 4:41 am we observed a loss of connection to our onsite equipment.
At this time we are requesting onsite power and equipment verification.
Due to a policy change on GLS's side we are unable to open a ticket on your behalf. They can be contacted at 1.866.558.1920 and your site ID is 1304. You can open a ticket with them or give us consent to open a ticket on your behalf.
Starting at 1:15 am we observed a loss of connection to our on site device for your circuit.
At this time we are requesting onsite power and equipment verification.
Due to a policy change within GLS we are unable to open a ticket on your behave. You can contact them at 1.866.558.1920 and use your site ID of 772 to open a ticket or give us consent to open a ticket on your behalf.
Resolved -
This incident has been resolved.
May 22, 04:02 CDT
Investigating -
We are currently investigating. GLS has requested the customer open a ticket with them directly. While we investigate are you able to verify connectivity to the equipment and power? Thank you
May 22, 01:00 CDT
Resolved -
This incident has been resolved.
May 21, 12:31 CDT
Monitoring -
We see device connectivity restored as of 12:25 CT. Please reach out if you experience any lingering issues.
May 21, 12:31 CDT
Investigating -
The WiscNet NOC has lost access to our device for Whitefish Bay Dominican HS on 5/21 at 11:26 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
May 21, 11:39 CDT
Resolved -
This incident has been resolved.
May 21, 06:06 CDT
Investigating -
GLS has requested that plum city opens a ticket with them directly. While we investigate further, please verify connectivity to on site equipment and that power is also to the equipment.
May 21, 03:37 CDT
The WiscNet NOC observed all alarms clear at 3:02pm and we regained access to our router onsite. Our router has an uptime of 27 days.
May 20, 15:28 CDT
Investigating -
The WiscNet NOC has lost access to our device for Prairie Du Chien School District at 2:14pm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1381.
If you have any additional questions, please contact WiscNet NOC.
May 20, 15:00 CDT
The observed alarms were due to fiber being temporarily moved, and services are functioning properly.
May 20, 12:46 CDT
Update -
Hello,
The WiscNet NOC is observing good light transmit levels from Depere and Ashwaubenon, but are not receiving light on either end. We have engaged our Local Exchange Carrier, and they are investigating.
May 19, 12:35 CDT
Investigating -
Hello,
At 10:12am, the Wiscnet NOC observed alarms for an upstream connection going down, and were able to verify through a redundant connection that the site router is up, but one of the two connections is down. We are reaching out to our local exchange carrier for further troubleshooting.
May 19, 11:27 CDT
Resolved -
The provider stated the network event has been resolved, and traffic has returned to normal amounts.
May 19, 09:39 CDT
Identified -
Hello,
The last mile provider has an on-going network event in the area of Owen Withee Wisconsin and is currently investigating.
May 19, 08:41 CDT
Investigating -
Hello,
We see the connection for the Owen Withee School down, and we are investigating further. Please reach out and let us know if power is verified onsite.
May 19, 08:13 CDT
After major flapping on the port facing GLS, the device onsite observe the handoff port restore and OSPF restore on May 18th at 3:09 PM.
May 19, 09:27 CDT
Update -
Hello,
We are still seeing this site a down.
If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID ticket this circuit is 12130433. TEACH ID for this circuit is 772
If you have any additional questions, please contact WiscNet NOC.
May 18, 14:04 CDT
Update -
Our provider on this is still working on restoration. There is no ETR at this time.
May 15, 23:46 CDT
Update -
Our Last Mile Provider continues to work towards restoration, no ETR at this time.
May 15, 12:52 CDT
Update -
We are still waiting for updates from our provider on this issue. We will be reaching out again shortly for more information.
May 15, 06:23 CDT
Update -
We are currently waiting for an update from our provider on this issue. We will update you again as soon as we receive new information.
May 14, 23:29 CDT
Update -
Our provider will need to replace a card on their network to resolve this outage. They are currently working on getting a field tech for this. There is no ETR at this time.
May 14, 20:55 CDT
Update -
Hello,
Our Last Mile Provider states that they are continuing to investigate, but do not have an ETR for restoral at this time.
May 14, 15:33 CDT
Update -
Hello,
To correct the previous update, the TEACH ID for this circuit is 772. The TEACH ticket is 12130433.
May 14, 09:09 CDT
Update -
The WiscNet NOC has lost access to our device for Kiels School District at 4:47 am on 5/14/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 12130433.
If you have any additional questions, please contact WiscNet NOC.
May 14, 08:17 CDT
Investigating -
A ticket is open with GLS. Ticket number 12130433
May 14, 07:05 CDT
At this time we are seeing all alarms cleared and services restored.
Please reach out with any questions.
Thank you,
May 19, 07:26 CDT
Investigating -
Hello,
Starting at 12:15 am we observed a loss of connection to our hand of devices for your circuits.
At this time we are requesting onsite power and equipment verification.
Due to a policy change within GLS we are unable to open a ticket with out your consent. They can be contacted at 1.866.558.1920. You can open a ticket with them, below are the site ID's. Please reach out with any questions.
Frederic School District: 517 Saint Croix Central School District: 609 Webster School District: 1806 Wrightstown Community School District: 1897
Starting at 1:24 am we lost connection to our onsite equipment.
Our provider has informed us that this is impacted by a maintenance that are preforming. The window ends at 6 am. We will follow up after the window to confirm your service is restored and the maintenance is complete.
Completed -
The scheduled maintenance has been completed.
May 19, 06:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:30 CDT
Scheduled -
TDS will be performing power maintenance. No outage is expected, but we reserve the maintenance window for any possible disruptions to service.
May 18, 11:15 CDT
Alarms have cleared and services are now restored.
Please reach out if you have any questions.
Thank you
May 19, 02:34 CDT
Investigating -
Hello,
Starting at 1:06AM CDT we observed a loss of connection to our hand of devices for your circuit at the Almond-Bandcroft School District.
At this time we are requesting onsite power and equipment verification.
Due to a policy change within GLS we are unable to open a ticket with out your consent. They can be contacted at 1.866.558.1920. You can open a ticket with them, below are the site ID's. Please reach out with any questions.
May 19, 01:25 CDT
Resolved -
We have now seen services up and stable for the past several hours. Upon further review, the router on-site lost power multiple times last night, causing the outage.
May 18, 10:15 CDT
Investigating -
We are currently looking into this issue. While we investigate are you able to verify if there are any power or cable connectivity issues? Thank you
May 18, 04:30 CDT
At this time alarms have cleared and services have restored.
Please reach out with any questions.
Thank you,
May 16, 03:58 CDT
Investigating -
Hello,
Our alarms for this site came back in.
As previously stated you can contact GLS at 866-558-1920, and your teach CID 368. You can open a ticket directly or you can give WiscNet consent to open a ticket with them as well.
At this time all alarms have cleared and services have restored.
Please reach out with any questions.
Thank you,
May 16, 02:01 CDT
Investigating -
Hello,
Starting at 1:00 am we lost connection to our onsite equipment on your circuit.
At this time we are requesting onsite power and equipment verification.
After onsite power and equipment has been confirmed please reach out to GLS at 866-558-1920 using your site ID of 347 to open a ticket or give consent for WiscNet to open a ticket on your behalf. We are requesting this due to a policy change on GLS's end that prevents us from opening a ticket for you.
At this time all alarms have cleared and services have restored.
Please reach out with any questions.
Thank you,
May 16, 01:59 CDT
Update -
Hello,
We are unable to open a ticket with GLS due to a policy change with in GLS.
They can be contacted at 866-558-1920, and your teach CID 368. You can open a ticket directly or you can give WiscNet consent to open a ticket with them as well.
Please reach out with any questions.
Thank you,
May 16, 00:53 CDT
Investigating -
Hello,
Starting at 12:30 am we observed a loss of connection to our onsite device for your circuit.
At this time we are requesting onsite power and equipment verification.
We are observing connection to router restored. Feel free to reach out if you are experiencing any further issues.
May 15, 15:58 CDT
Investigating -
The WiscNet NOC has lost access to our device for WoodruffSD at 3:05 PM CDT. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 63.
If you have any additional questions, please contact WiscNet NOC.
May 15, 15:19 CDT
Resolved -
This incident has been resolved.
May 15, 15:45 CDT
Monitoring -
Hello,
We have regained access to our router at 3:05pm and all alarms have cleared.
May 15, 15:43 CDT
Investigating -
The WiscNet NOC has lost access to our device for Lakeland Union High School at 2:12pm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1125.
If you have any additional questions, please contact WiscNet NOC.
May 15, 14:27 CDT
Resolved -
This incident has been resolved.
May 15, 12:34 CDT
Update -
We now see healthy traffic on this circuit restored and our alarms have cleared. If you have any further questions please don't hesitate to reach out!
May 15, 11:26 CDT
Investigating -
Hello,
We're currently observing low traffic levels across circuit 401469 impacting Madison Area Tech College. The port remains up, however we are working to investigate the steep drop in traffic.
May 15, 11:01 CDT
Resolved -
This incident has been resolved.
May 15, 06:59 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 15, 03:23 CDT
Investigating -
We are currently investigating the issue. Case ect-88347589 has been opened with Charter. When you are able, please verify power and equipment .Thank you.
May 15, 02:18 CDT