Resolved -
WiscNet is seeing all sites restored after the storm. If you continue to experience any alarms or issues following the event, please do not hesitate to contact us.
For further assistance, please reach out to the WiscNet Network Operations Center (NOC).
Jun 11, 09:17 CDT
Monitoring -
WiscNet would like to inform you that a significant storm system is currently moving through the state of Wisconsin. Service disruptions and outages may occur during this period.
Once the storm has passed, most services are expected to resume normally. However, if you continue to experience any alarms or issues following the event, please do not hesitate to contact us.
For further assistance, please reach out to the WiscNet Network Operations Center (NOC).
Thank you for your patience and understanding.
Jun 10, 13:21 CDT
The WiscNet NOC has regained access to our device onsite at 3:20pm. The logs indicate a loss of power being the root cause.
Jun 11, 08:12 CDT
Investigating -
The WiscNet NOC has lost access to our device for Abbotsford School District at 6:53am. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event or have any additional questions, please contact the WiscNet NOC.
Jun 10, 08:28 CDT
Resolved -
We are seeing this circuit back up.
Jun 10, 19:27 CDT
Investigating -
We saw the router at Bowler SD go down at 6:37 pm cst. We have observed power outages in the Shawano area. We will continue to monitor the outage.
Jun 10, 19:12 CDT
Resolved -
At 11:04AM we see this device restored.
Jun 10, 13:17 CDT
Investigating -
The WiscNet NOC has lost access to our device for Shawano at 9:12AM CDT 6/10. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 2481.
If you have any additional questions, please contact WiscNet NOC.
Jun 10, 09:26 CDT
This outage has been resolved after a firewall reboot at 12:20 PM CT.
Jun 10, 12:53 CDT
Update -
Hello,
To aid investigation, WiscNet would like to have someone on site check the Adtran and Arris TM804 devices that have been noted to have flashing amber lights.
We would be looking for some identification numbers like a Serial Number or MAC address that should be posted on a sticker on each device.
Jun 10, 08:43 CDT
Investigating -
Hello,
Per our conversation, we are observing an outage at the Barneveld School disctrict at this time. We await power and equipment verification on site before we can troubleshoot further.
The WiscNet NOC regained access to the site router at 11:00, and the logs show the cause being loss of power. All alarms have cleared.
Jun 10, 11:06 CDT
Update -
Hello,
Our circuit provider is requesting commercial power confirmation. If you are not aware of any power issues and believe this is a network event, please contact the WiscNet NOC.
Jun 10, 09:11 CDT
Investigating -
Hello,
Starting at 6:53 am we observed a loss of connection to our onsite equipment for your circuit.
A scheduled TEACH failover testing maintenance for a single circuit had unexpected impact from approx. 6:39am to 6:50am. TEACH is investigating the root cause, all services have been restored.
As of 9:44 pm CST we have seen the alarms clear on this circuit. Please let us know if you have any questions.
Thanks,
Jun 9, 22:44 CDT
Monitoring -
Hello,
Update to previous email:
We've detected an outage on your service starting around 8:44PM. If this outage is unexpected and you've verified power onsite, please reach out to 866-558-1920 and create a trouble ticket. If you have any questions or concerns, please reach out to 608-442-6761.
Apologies for any confusion
Jun 9, 21:19 CDT
Investigating -
At 8:48pm we saw the router at the Harford J1 school district go down. We are reaching out to the LMP to get a ticket created. Please reach out if you have any questions.
Resolved -
Maintenance event is complete and services are restored.
Jun 9, 07:44 CDT
Update -
We are continuing to monitor for any further issues.
Jun 9, 01:17 CDT
Monitoring -
Hello,
We are reaching out to inform you of a maintenance event that is currently impacting your services. Please be advised that this maintenance event is scheduled to run until 6AM CDT.
Resolved -
This incident has been resolved.
Jun 8, 15:22 CDT
Investigating -
Today at 9:58 CT, WISCNET observed the handoff port for the Lakeshore TC - Sheboygan Campus come into alarm. Please let us know if this is unexpected, or if you need any assistance.
Jun 8, 11:00 CDT
Resolved -
The DNS request was addressed by the engineering team. Service restored 6/5/2026 at 11:27:57 AM.
Jun 8, 12:31 CDT
Update -
Hello,
For the DNS update request we have an engineer taking a look at it now.
We will provide more updates as soon as we have them.
Please reach out with any questions.
Thank you,
Jun 5, 07:07 CDT
Investigating -
Hello,
Starting at 1:04 am we observed a loss of connection to our onsite equipment for your circuit.
At this time we advise power cycling all onsite equipment.
Due to a policy change on GLS's end we are unable to open a ticket with them on your behalf. In order for a ticket to be opened you will have to contact them and open a ticket using your GLS site ID of 3220, or give consent for us to open a ticket on your behalf. They can be contacted at 866.558.1920.
Resolved -
This incident has been resolved.
Jun 8, 10:48 CDT
Update -
We are continuing to see this down. Our monitoring indicates this is a BGP issue. Please verify power to the site & your equipment on-site.
If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
The TEACH ID for this circuit is 1312.
Jun 5, 09:19 CDT
Update -
We are continuing to see this down. Our monitoring indicates this is a BGP issue. Please verify power to the site & your equipment on-site.
If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
The TEACH ID for this circuit is 1312.
Jun 4, 15:35 CDT
Investigating -
We are continuing to see this down. Please verify power to the site & your equipment on-site.
If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
The TEACH ID for this circuit is 1312.
May 29, 13:39 CDT
Starting at 7:08 am we observed our onsite device go down.
At this time we are requesting onsite power and equipment verification.
Due to a policy change on GLS's end we are unable to open a ticket with them on your behalf. To get a ticket open you can contact them at 1.866.558.1920 and use your site ID of 1179, or you can give us consent to open a ticket on your behalf.
Feel free to reach out if any further assistance is needed.
Jun 6, 13:15 CDT
Identified -
Apologizes for the confusion, as the previous status page made for this event got accidentally updated and closed with the wrong information.
James with Edgerton School District has informed WiscNet of the identified fiber and power outage currently impacting the site.
For any questions or concerns, please reach out to the WiscNet NOC.
Jun 5, 22:49 CDT
We are observing connection to equipment for fortakinsonsd down. We have reached out to the provider and in order to proceed further, on-site power and equipment will need to be verified.
Hello,
We observe restored after splicing complete. We are receiving -9.17 dBm. Feel free to reach out if anything further is needed.
External
Fiber splicing has been completed. Can you check the WiscNet equipment for light levels?
\[2245050\] fortatkinsonsd - down New incident: Identified Hello, We are observing connection to equipment for fortakinsonsd down. We have reached out to the provider and in order to proceed further, on-site power and equipment will need to be verified. Time posted Jun 6, 08:01 CDT Components affected Fort Atkinson School District
The School District of Fort Atkinson Board does not discriminate on the basis of race, color, religion, national origin, ancestry, creed, pregnancy, marital status, parental status, sexual orientation, sex \(including transgender status, change of sex or gender identity\), or physical, mental, emotional, or learning disability \(“Protected Classes”\) in any of its student programs and activities.
CONFIDENTIALITY NOTICE:This communication and any documents, files, or previous e-mail messages attached to it, constitute an electronic communication within the scope of the Electronic Communication Privacy Act, 18 USC 119. This communication may contain non-public, confidential, or legally privileged information intended for the sole use of the designated recipient\(s\). The unlawful interception, use or disclosure of such information is strictly prohibited. If you are not the intended recipient or have received this communication in error, please notify the sender immediately by reply email or by telephone and delete all copies of this communication, including attachments, without reading, forwarding or saving them electronically. As a public entity, all electronic communications with the School District of Fort Atkinson are subject to the open records laws of the State of Wisconsin.
Jun 6, 12:48 CDT
\[2245050\] fortatkinsonsd - down New incident: Identified Hello, We are observing connection to equipment for fortakinsonsd down. We have reached out to the provider and in order to proceed further, on-site power and equipment will need to be verified. Time posted Jun 6, 08:01 CDT Components affected Fort Atkinson School District
The School District of Fort Atkinson Board does not discriminate on the basis of race, color, religion, national origin, ancestry, creed, pregnancy, marital status, parental status, sexual orientation, sex \(including transgender status, change of sex or gender identity\), or physical, mental, emotional, or learning disability \(“Protected Classes”\) in any of its student programs and activities.
CONFIDENTIALITY NOTICE:This communication and any documents, files, or previous e-mail messages attached to it, constitute an electronic communication within the scope of the Electronic Communication Privacy Act, 18 USC 119. This communication may contain non-public, confidential, or legally privileged information intended for the sole use of the designated recipient\(s\). The unlawful interception, use or disclosure of such information is strictly prohibited. If you are not the intended recipient or have received this communication in error, please notify the sender immediately by reply email or by telephone and delete all copies of this communication, including attachments, without reading, forwarding or saving them electronically. As a public entity, all electronic communications with the School District of Fort Atkinson are subject to the open records laws of the State of Wisconsin.
Jun 6, 12:41 CDT
Identified -
Hello,
We are observing connection to equipment for fortakinsonsd down. We have reached out to the provider and in order to proceed further, on-site power and equipment will need to be verified.
Jun 6, 08:01 CDT
Resolved -
We are observing services restore at 8:05PM CDT 6/5/2026.
Outage Duration: 80 minutes
Reason for Outage: We observe an uptime on the device of 1hour 45minutes, indicating this went down due to power.
Jun 5, 22:43 CDT
Investigating -
The WiscNet NOC has lost access to our device for Thorp School District at 6:45PM CDT 6/5/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact Charter Business for 24x7/outages/incidents at 888-812-2591.
Jun 5, 19:26 CDT
Resolved -
Apologizes for the confusion, as this status page got accidentally updated and close.
Jun 5, 21:50 CDT
Monitoring -
Apologizes for the confusion, as this status page got accidentally updated and close.
Jun 5, 21:44 CDT
Investigating -
The WiscNet NOC has lost access to our device for Edgerton School District at 8:52PM CDT 6/5/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact Charter Business for 24x7/outages/incidents at 888-812-2591.
Jun 5, 21:27 CDT
\[2244785\] White Lake School District - Member Handoff Down New incident: Identified Hello, The WiscNet NOC has lost access to our device for r-whitelakesd at 11:09 AM CDT 06/05/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1836.
Thank you, Time posted Jun 5, 11:38 CDT Components affected TEACH - Milwaukee - White Lake School...
The WiscNet NOC has lost access to our device for r-whitelakesd at 11:09 AM CDT 06/05/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1836.
Resolved -
This incident has been resolved.
Jun 5, 05:49 CDT
Investigating -
We are observing alarms indicating this site is down at this time. Please verify power to the device and all equipment is properly and securely cabled. If further assistance is needed please open a ticket with GLS at 1.866.558.1920
Jun 5, 00:39 CDT
As of 4:22 pm CST we have see alarms clear at the site. The fiber replacement work has been completed and they are now hands off. Please check your equipment and let us know if you have any questions.
Thanks,
Jun 4, 16:51 CDT
Update -
Our provider continues their work. There is no ETR at this time.
Jun 4, 15:26 CDT
Identified -
Hello,
Our provider reports they will be replacing a span of fiber on I894 at 60th St in Milwaukee, WI.
Jun 4, 13:33 CDT
Update -
We are continuing to investigate this issue.
Jun 4, 12:58 CDT
Update -
We are continuing to investigate this issue.
Jun 4, 11:31 CDT
Investigating -
Hello,
We are seeing circuit 401339 as down at 9:21 AM due to a network event and are currently investigating.
Jun 4, 10:29 CDT
\[2244278\] MERIT - UW-Superior - Down An update has been posted Hello, We received a call from the Merit Support Center, where an outage was reported at the UW-superior campus at 9:18 AM Central time. We are seeing traffic passing and no alarms on the UW-Superior Hub device. We will work with our engineering team to investigate this reported issue. Time posted Jun 4, 10:42 CDT Components affected Transit Share - MERIT
We received a call from the Merit Support Center, where an outage was reported at the UW-superior campus at 9:18 AM Central time. We are seeing traffic passing and no alarms on the UW-Superior Hub device. We will work with our engineering team to investigate this reported issue.
Jun 4, 10:42 CDT
Update -
We are continuing to investigate this issue.
Jun 4, 10:41 CDT
Investigating -
Hello,
We received a call from the Merit Support Center, where an outage was reported at the UW-superior campus at 9:18 AM Central time. We are seeing traffic passing and no alarms on the UW-Superior Hub device. We will work with our engineering team to investigate this reported issue.
Jun 4, 10:39 CDT
Resolved -
Hello, 6/3 8:25 PM the device came up.
Jun 4, 10:13 CDT
Update -
The WiscNet NOC has lost access to our device for Antigo Unified School District at 06/03/2026 at 1:47 PM . Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1260.
If you have any additional questions, please contact WiscNet NOC.
Jun 3, 14:08 CDT
Investigating -
The WiscNet NOC has lost access to our device for Antigo Unified School District at 06/03/2026 at 1:47 PM . Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1260.
If you have any additional questions, please contact WiscNet NOC.
Jun 3, 14:08 CDT
We observed this circuit restore 06/03/2026 at 10:38 PM CDT.
Thank you,
Jun 4, 09:55 CDT
Update -
Hello,
The WiscNet NOC Still observed the onsite device unreachable. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 34.
Kind regards,
Jun 3, 13:58 CDT
Investigating -
The WiscNet NOC has lost access to our device for Antigo Unified School District at 06/02/2026 at 3:01 PM . Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 34.
If you have any additional questions, please contact WiscNet NOC.
Jun 2, 15:18 CDT
Resolved -
All services have restored and this incident will now be closed.
Jun 4, 04:17 CDT
Update -
We have observed some services restore but some are still down. If you are still experiencing issues with your services, please reach out to 866-558-1920 once power has been verified. If there are any questions or concerns you can also reach out to 608-442-6751.
Jun 4, 03:57 CDT
Investigating -
Hello,
At around 12:22AM CDT we started observing alerts indicating there is an outage on your service. Please reach out to 866-558-1920 once power has been verified. If there are any questions or concerns you can also reach out to 608-442-6751.
Jun 4, 01:36 CDT
Resolved -
We are observing traffic restore at 6:07PM CDT 6/3/2026.
Please reach out to the WiscNet NOC for any questions.
Jun 3, 21:25 CDT
Investigating -
The WiscNet NOC has lost connectivity to the Fall River School District site on 6/3 at 3:43 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Jun 3, 15:54 CDT
Resolved -
This incident has been resolved.
Jun 3, 13:07 CDT
Monitoring -
WISCNET has observed this device connection restore at 12:00 CT today. Please let us know if you experience any lingering issues.
Jun 3, 13:07 CDT
Investigating -
At around 8:23 AM CT this morning, WISCNET observed the device at St Augustine University Parish device become unreachable. Please verify the equipment is powered and is properly connected. We will contact the provider to inquire about potential known issues.
Jun 3, 08:55 CDT
We observed this site restore around 10 pm yesterday evening.
Please reach out with any questions.
Thank you,
Jun 3, 07:32 CDT
Investigating -
The WiscNet NOC has lost access to our device for White Lake School District at 12:03 PM CDT on 6/2. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1836.
If you have any additional questions, please contact WiscNet NOC.
Jun 2, 12:26 CDT
We observed site restoration at 8:32 PM CDT 06/01/2026.
Thank you,
Jun 2, 09:36 CDT
Investigating -
The WiscNet NOC has lost access to our device for Lodi School District on June 1st, 2026 @ 6:27pm . Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3200
Jun 1, 19:06 CDT
Resolved -
This incident has been resolved.
Jun 2, 07:10 CDT
Investigating -
The WiscNet NOC has lost access to our device for Wausaukee School District at 6/1/2026 at 1:25 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1786.
If you have any additional questions, please contact WiscNet NOC.
Jun 1, 13:58 CDT
The WiscNet NOC has observed all alarms clear. Please reach out if you have any questions.
Jun 1, 14:13 CDT
Update -
Hello,
The Wiscnet NOC has observed most affected sites restore at 6:43am. The onsite routers show an uptime that dates before the outage began.
If your site has not restored, please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Jun 1, 08:26 CDT
Investigating -
Hello,
Around 7:43PM we started observing alerts indicating there is an outage on your service. Please reach out to 866-558-1920 once power has been verified. If there are any questions or concerns you can also reach out to 608-442-6751.
We are seeing this site back up as of 9:28PM. We will now be closing this event.
May 29, 21:52 CDT
Investigating -
We are currently seeing this site down. Please verify power to the site & your equipment on-site.
If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
The TEACH ID for this circuit is 1971.
May 29, 17:24 CDT
Resolved -
The WIscnet NOC observe the circuit restore, and traffic stabilize 5/28/2026 12:57:14 PM.
May 29, 11:35 CDT
Update -
The WiscNet NOC has lost access to our device for Lakeshore Technical College at 10:40am on 5/25/2026 and we are still seeing this in alarm.
Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0290.
If you have any additional questions, please contact WiscNet NOC at 608 442 6761 op1.
May 28, 10:46 CDT
Update -
The WiscNet NOC has lost access to our device for Lakeshore Technical College at 10:40am on 5/25/2026 and we are still seeing this in alarm.
Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0290.
If you have any additional questions, please contact WiscNet NOC at 608 442 6761 op1.
May 27, 10:51 CDT
Update -
The WiscNet NOC has lost access to our device for Lakeshore Technical College at 10:40am on 5/25/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0290.
If you have any additional questions, please contact WiscNet NOC.
May 26, 02:49 CDT
Investigating -
The WiscNet NOC has lost access to our device for Lakeshore Technical College at 10:40am. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0290.
If you have any additional questions, please contact WiscNet NOC.
May 25, 11:10 CDT
Resolved -
We see services restored for this site as of 4:03 AM. Please reach out to Wiscnet or GLS if you have any questions or see further issues with this service.
May 29, 04:55 CDT
Investigating -
We have seen this site go down at 12:41 AM on 5/29.
Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3220.
If you have any additional questions, please contact WiscNet NOC at 608 442 6761 op1.
May 29, 01:34 CDT
The WiscNet NOC has observed all alarms clear and we have regained access to our router onsite. Device uptime shows that the router observed a loss of power.
May 28, 13:56 CDT
Investigating -
The WiscNet NOC has lost access to our device for Rib Lake School District at 1:28pm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1427.
If you have any additional questions, please contact WiscNet NOC.
May 28, 13:44 CDT
Completed -
The scheduled maintenance has been completed.
May 28, 03:00 CDT
Update -
Start of maintenance was delayed while troubleshooting related issues nearby. Start of maintenance will now be 9:45pm.
May 27, 21:25 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 21:00 CDT
Scheduled -
The night of Wednesday May 27th between 9:00pm and 3:00am Central the next day, WiscNet engineers will be replacing our backbone router in Wauwatosa to improve network performance and resiliency. The entire outage window is reserved for this maintenance, but the actual network downtime for member connections may be shorter, or happen more than once during the window. For members with Connect+1 service, your traffic will fail over to your redundant circuit. If you have questions about this maintenance, please reach out to support@wiscnet.net or call 608.442.6761 and use option 2 for technical support, M-F 7:45-4:45.
May 13, 13:58 CDT