After the report of the ASR920 making internal noises and no LED alarms, we are working on configuring a replacement.
May 19, 2026 - 12:41 CDT
Update - Hello,
Logs on our router indicate the device is continually rebooting. We have escalated this ticket to our engineering team, are you aware of any power or UPS issues that might be causing the reboots?
May 19, 2026 - 09:08 CDT
Investigating - Hello,
We are reaching out because we have observed the device we monitor at Genoa City J2 School District flapping intermittently throughout the night. The device is up and passing traffic at this time.
Due to a policy change, we are not able to open a ticket with GLS to investigate without the consent of the customer. If you are interested in opening an investigation into this issue, please reach out to GLS using 1.866.558.1920.
The night of Wednesday May 27th between 9:00pm and 3:00am Central the next day, WiscNet engineers will be replacing our backbone router in Wauwatosa to improve network performance and resiliency. The entire outage window is reserved for this maintenance, but the actual network downtime for member connections may be shorter, or happen more than once during the window. For members with Connect+1 service, your traffic will fail over to your redundant circuit. If you have questions about this maintenance, please reach out to support@wiscnet.net or call 608.442.6761 and use option 2 for technical support, M-F 7:45-4:45. Posted on
May 13, 2026 - 13:58 CDT
Resolved -
This incident has been resolved.
May 21, 12:31 CDT
Monitoring -
We see device connectivity restored as of 12:25 CT. Please reach out if you experience any lingering issues.
May 21, 12:31 CDT
Investigating -
The WiscNet NOC has lost access to our device for Whitefish Bay Dominican HS on 5/21 at 11:26 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
May 21, 11:39 CDT
Resolved -
This incident has been resolved.
May 21, 06:06 CDT
Investigating -
GLS has requested that plum city opens a ticket with them directly. While we investigate further, please verify connectivity to on site equipment and that power is also to the equipment.
May 21, 03:37 CDT
The WiscNet NOC observed all alarms clear at 3:02pm and we regained access to our router onsite. Our router has an uptime of 27 days.
May 20, 15:28 CDT
Investigating -
The WiscNet NOC has lost access to our device for Prairie Du Chien School District at 2:14pm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1381.
If you have any additional questions, please contact WiscNet NOC.
May 20, 15:00 CDT
The observed alarms were due to fiber being temporarily moved, and services are functioning properly.
May 20, 12:46 CDT
Update -
Hello,
The WiscNet NOC is observing good light transmit levels from Depere and Ashwaubenon, but are not receiving light on either end. We have engaged our Local Exchange Carrier, and they are investigating.
May 19, 12:35 CDT
Investigating -
Hello,
At 10:12am, the Wiscnet NOC observed alarms for an upstream connection going down, and were able to verify through a redundant connection that the site router is up, but one of the two connections is down. We are reaching out to our local exchange carrier for further troubleshooting.
May 19, 11:27 CDT
Resolved -
The provider stated the network event has been resolved, and traffic has returned to normal amounts.
May 19, 09:39 CDT
Identified -
Hello,
The last mile provider has an on-going network event in the area of Owen Withee Wisconsin and is currently investigating.
May 19, 08:41 CDT
Investigating -
Hello,
We see the connection for the Owen Withee School down, and we are investigating further. Please reach out and let us know if power is verified onsite.
May 19, 08:13 CDT
After major flapping on the port facing GLS, the device onsite observe the handoff port restore and OSPF restore on May 18th at 3:09 PM.
May 19, 09:27 CDT
Update -
Hello,
We are still seeing this site a down.
If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID ticket this circuit is 12130433. TEACH ID for this circuit is 772
If you have any additional questions, please contact WiscNet NOC.
May 18, 14:04 CDT
Update -
Our provider on this is still working on restoration. There is no ETR at this time.
May 15, 23:46 CDT
Update -
Our Last Mile Provider continues to work towards restoration, no ETR at this time.
May 15, 12:52 CDT
Update -
We are still waiting for updates from our provider on this issue. We will be reaching out again shortly for more information.
May 15, 06:23 CDT
Update -
We are currently waiting for an update from our provider on this issue. We will update you again as soon as we receive new information.
May 14, 23:29 CDT
Update -
Our provider will need to replace a card on their network to resolve this outage. They are currently working on getting a field tech for this. There is no ETR at this time.
May 14, 20:55 CDT
Update -
Hello,
Our Last Mile Provider states that they are continuing to investigate, but do not have an ETR for restoral at this time.
May 14, 15:33 CDT
Update -
Hello,
To correct the previous update, the TEACH ID for this circuit is 772. The TEACH ticket is 12130433.
May 14, 09:09 CDT
Update -
The WiscNet NOC has lost access to our device for Kiels School District at 4:47 am on 5/14/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 12130433.
If you have any additional questions, please contact WiscNet NOC.
May 14, 08:17 CDT
Investigating -
A ticket is open with GLS. Ticket number 12130433
May 14, 07:05 CDT
At this time we are seeing all alarms cleared and services restored.
Please reach out with any questions.
Thank you,
May 19, 07:26 CDT
Investigating -
Hello,
Starting at 12:15 am we observed a loss of connection to our hand of devices for your circuits.
At this time we are requesting onsite power and equipment verification.
Due to a policy change within GLS we are unable to open a ticket with out your consent. They can be contacted at 1.866.558.1920. You can open a ticket with them, below are the site ID's. Please reach out with any questions.
Frederic School District: 517 Saint Croix Central School District: 609 Webster School District: 1806 Wrightstown Community School District: 1897
Starting at 1:24 am we lost connection to our onsite equipment.
Our provider has informed us that this is impacted by a maintenance that are preforming. The window ends at 6 am. We will follow up after the window to confirm your service is restored and the maintenance is complete.
Completed -
The scheduled maintenance has been completed.
May 19, 06:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:30 CDT
Scheduled -
TDS will be performing power maintenance. No outage is expected, but we reserve the maintenance window for any possible disruptions to service.
May 18, 11:15 CDT
Alarms have cleared and services are now restored.
Please reach out if you have any questions.
Thank you
May 19, 02:34 CDT
Investigating -
Hello,
Starting at 1:06AM CDT we observed a loss of connection to our hand of devices for your circuit at the Almond-Bandcroft School District.
At this time we are requesting onsite power and equipment verification.
Due to a policy change within GLS we are unable to open a ticket with out your consent. They can be contacted at 1.866.558.1920. You can open a ticket with them, below are the site ID's. Please reach out with any questions.
May 19, 01:25 CDT
Resolved -
We have now seen services up and stable for the past several hours. Upon further review, the router on-site lost power multiple times last night, causing the outage.
May 18, 10:15 CDT
Investigating -
We are currently looking into this issue. While we investigate are you able to verify if there are any power or cable connectivity issues? Thank you
May 18, 04:30 CDT
At this time alarms have cleared and services have restored.
Please reach out with any questions.
Thank you,
May 16, 03:58 CDT
Investigating -
Hello,
Our alarms for this site came back in.
As previously stated you can contact GLS at 866-558-1920, and your teach CID 368. You can open a ticket directly or you can give WiscNet consent to open a ticket with them as well.
At this time all alarms have cleared and services have restored.
Please reach out with any questions.
Thank you,
May 16, 02:01 CDT
Investigating -
Hello,
Starting at 1:00 am we lost connection to our onsite equipment on your circuit.
At this time we are requesting onsite power and equipment verification.
After onsite power and equipment has been confirmed please reach out to GLS at 866-558-1920 using your site ID of 347 to open a ticket or give consent for WiscNet to open a ticket on your behalf. We are requesting this due to a policy change on GLS's end that prevents us from opening a ticket for you.
At this time all alarms have cleared and services have restored.
Please reach out with any questions.
Thank you,
May 16, 01:59 CDT
Update -
Hello,
We are unable to open a ticket with GLS due to a policy change with in GLS.
They can be contacted at 866-558-1920, and your teach CID 368. You can open a ticket directly or you can give WiscNet consent to open a ticket with them as well.
Please reach out with any questions.
Thank you,
May 16, 00:53 CDT
Investigating -
Hello,
Starting at 12:30 am we observed a loss of connection to our onsite device for your circuit.
At this time we are requesting onsite power and equipment verification.
We are observing connection to router restored. Feel free to reach out if you are experiencing any further issues.
May 15, 15:58 CDT
Investigating -
The WiscNet NOC has lost access to our device for WoodruffSD at 3:05 PM CDT. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 63.
If you have any additional questions, please contact WiscNet NOC.
May 15, 15:19 CDT
Resolved -
This incident has been resolved.
May 15, 15:45 CDT
Monitoring -
Hello,
We have regained access to our router at 3:05pm and all alarms have cleared.
May 15, 15:43 CDT
Investigating -
The WiscNet NOC has lost access to our device for Lakeland Union High School at 2:12pm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1125.
If you have any additional questions, please contact WiscNet NOC.
May 15, 14:27 CDT
Resolved -
This incident has been resolved.
May 15, 12:34 CDT
Update -
We now see healthy traffic on this circuit restored and our alarms have cleared. If you have any further questions please don't hesitate to reach out!
May 15, 11:26 CDT
Investigating -
Hello,
We're currently observing low traffic levels across circuit 401469 impacting Madison Area Tech College. The port remains up, however we are working to investigate the steep drop in traffic.
May 15, 11:01 CDT
Resolved -
This incident has been resolved.
May 15, 06:59 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 15, 03:23 CDT
Investigating -
We are currently investigating the issue. Case ect-88347589 has been opened with Charter. When you are able, please verify power and equipment .Thank you.
May 15, 02:18 CDT
Resolved -
We are seeing this site as back up. We will continue to monitor this as usual.
May 13, 17:36 CDT
Investigating -
We are currently seeing circuit 400604 for Rib Lake School District as down. We have opened ticket 12129743 with GLS and will be following up with them.
May 13, 17:06 CDT
We have seen alarms clear at both sites as of 4:50 PM CST. Please check your equipment and reach out to us with any questions.
Thanks,
May 13, 17:23 CDT
Update -
GLS has notified us of an ongoing fiber cut impacting these sites. Splice crews have been dispatched and there is no ETR at this time.
May 13, 13:55 CDT
Update -
We are continuing to work on a fix for this issue.
May 13, 12:07 CDT
Update -
We are continuing to work on a fix for this issue.
May 13, 09:35 CDT
Identified -
Good morning,
I apologize for the confusion, we are still observing both these sites down. We're continuing to work with GLS as we investigate the outage further.
May 13, 09:30 CDT
Resolved -
This incident has been resolved.
May 13, 12:36 CDT
Monitoring -
We have observed device connection restore at 12:25pm CT. All services have returned to normal operation. Please reach out if you experience any lingering issues.
May 13, 12:36 CDT
Investigating -
We are currently observing an outage affecting the Neillsville School District and are currently investigating. Please confirm the device has power and the equipment onsite is functional. We will update with more information as it comes available.
May 13, 12:18 CDT
Resolved -
We are now observing services restored at this time. If you're still experiencing any issues, please don't hesitate to reach out.
May 13, 08:30 CDT
Update -
We are continuing to investigate this issue.
May 13, 05:42 CDT
Update -
We are continuing to investigate this issue.
May 13, 03:24 CDT
Update -
We are continuing to investigate this issue.
May 13, 02:14 CDT
Investigating -
We are currently investigating this issue.
May 13, 00:28 CDT
Resolved -
This incident has resolved and we now observe services restored.
May 13, 08:17 CDT
Update -
Our provider has given us the following information:
Our provider is able to access Hartford J1 School District and sees their handoff port as down. They are requesting further power and equipment verification before further investigation.
For Hartford UHS and Holy Hill our provider has notified us that the maintenance work this morning has run past window and is affecting these services. There is no ETR at this time and they have accepted our escalation request. We will provider further information within the next hour as progress on this outage continues.
May 13, 07:22 CDT
Identified -
The affected sites are being impacted by an unnotified fiber relocation maintenance set to end at 6 AM. We will verify completion of the maintenance at the end of the maintenance window.
May 13, 01:48 CDT
Investigating -
We are currently investigating this issue.
May 13, 01:18 CDT
Resolved -
This incident has been resolved.
May 12, 13:07 CDT
Monitoring -
We are seeing this connection restored as of 12:42pm CT. Please reach out if you experience lingering issues.
May 12, 13:06 CDT
Investigating -
The WiscNet NOC has lost access to our device for Southwestern Wisconsin School District on 5/12 at 11:36 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
May 12, 11:46 CDT
This outage has resolved as of about 6:25 AM this morning, and appears to have been due to a local power event according to the device logs.
May 11, 08:19 CDT
Update -
Hello,
Starting at 5:57AM CDT we observed alarms indicating a loss of signal to the router at Erin School District. We have reached out to GLS to investigate this, however as I was on the phone with the rep, alarms cleared and traffic began passing again.
GLS has created ticket 12125348 and will reach out to investigate the cause of this outage.
Thank you,
May 11, 06:37 CDT
Investigating -
Hello,
We observed alarms indicating a loss of signal to the router at the Erin School District.
I am reaching out to GLS to have them begin investigating this.
May 11, 06:22 CDT
Resolved -
The Wiscnet NOC has observed all alarms clear at 3:04pm CT.
May 8, 15:10 CDT
Monitoring -
Hello,
We have been informed that a power event is occurring in Pittsville, and will monitor for restoral.
May 8, 14:12 CDT
Investigating -
Hello,
The WiscNet NOC has lost access to our device for Pittsville School District at 1:35pm CT on 5/8/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1328.
May 8, 13:55 CDT
We see the site fully restored and no further flapping as of 11:16 AM CDT.
Thank you,
May 7, 11:57 CDT
Update -
Hello,
The dispatched provider tech is still investigating. There is no ETR at this time. We will update you as we learn more.
Thank you,
May 7, 11:00 CDT
Investigating -
Hello,
We observe frequent flapping occurring for this service. We have reached out to the provider for updates, and we will continue to update you until services have restored.