The night of Wednesday May 27th between 9:00pm and 3:00am Central the next day, WiscNet engineers will be replacing our backbone router in Wauwatosa to improve network performance and resiliency. The entire outage window is reserved for this maintenance, but the actual network downtime for member connections may be shorter, or happen more than once during the window. For members with Connect+1 service, your traffic will fail over to your redundant circuit. If you have questions about this maintenance, please reach out to support@wiscnet.net or call 608.442.6761 and use option 2 for technical support, M-F 7:45-4:45. Posted on
May 13, 2026 - 13:58 CDT
Resolved -
We are seeing this site as back up. We will continue to monitor this as usual.
May 13, 17:36 CDT
Investigating -
We are currently seeing circuit 400604 for Rib Lake School District as down. We have opened ticket 12129743 with GLS and will be following up with them.
May 13, 17:06 CDT
We have seen alarms clear at both sites as of 4:50 PM CST. Please check your equipment and reach out to us with any questions.
Thanks,
May 13, 17:23 CDT
Update -
GLS has notified us of an ongoing fiber cut impacting these sites. Splice crews have been dispatched and there is no ETR at this time.
May 13, 13:55 CDT
Update -
We are continuing to work on a fix for this issue.
May 13, 12:07 CDT
Update -
We are continuing to work on a fix for this issue.
May 13, 09:35 CDT
Identified -
Good morning,
I apologize for the confusion, we are still observing both these sites down. We're continuing to work with GLS as we investigate the outage further.
May 13, 09:30 CDT
Resolved -
This incident has been resolved.
May 13, 12:36 CDT
Monitoring -
We have observed device connection restore at 12:25pm CT. All services have returned to normal operation. Please reach out if you experience any lingering issues.
May 13, 12:36 CDT
Investigating -
We are currently observing an outage affecting the Neillsville School District and are currently investigating. Please confirm the device has power and the equipment onsite is functional. We will update with more information as it comes available.
May 13, 12:18 CDT
Resolved -
We are now observing services restored at this time. If you're still experiencing any issues, please don't hesitate to reach out.
May 13, 08:30 CDT
Update -
We are continuing to investigate this issue.
May 13, 05:42 CDT
Update -
We are continuing to investigate this issue.
May 13, 03:24 CDT
Update -
We are continuing to investigate this issue.
May 13, 02:14 CDT
Investigating -
We are currently investigating this issue.
May 13, 00:28 CDT
Resolved -
This incident has resolved and we now observe services restored.
May 13, 08:17 CDT
Update -
Our provider has given us the following information:
Our provider is able to access Hartford J1 School District and sees their handoff port as down. They are requesting further power and equipment verification before further investigation.
For Hartford UHS and Holy Hill our provider has notified us that the maintenance work this morning has run past window and is affecting these services. There is no ETR at this time and they have accepted our escalation request. We will provider further information within the next hour as progress on this outage continues.
May 13, 07:22 CDT
Identified -
The affected sites are being impacted by an unnotified fiber relocation maintenance set to end at 6 AM. We will verify completion of the maintenance at the end of the maintenance window.
May 13, 01:48 CDT
Investigating -
We are currently investigating this issue.
May 13, 01:18 CDT
Resolved -
This incident has been resolved.
May 12, 13:07 CDT
Monitoring -
We are seeing this connection restored as of 12:42pm CT. Please reach out if you experience lingering issues.
May 12, 13:06 CDT
Investigating -
The WiscNet NOC has lost access to our device for Southwestern Wisconsin School District on 5/12 at 11:36 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
May 12, 11:46 CDT
This outage has resolved as of about 6:25 AM this morning, and appears to have been due to a local power event according to the device logs.
May 11, 08:19 CDT
Update -
Hello,
Starting at 5:57AM CDT we observed alarms indicating a loss of signal to the router at Erin School District. We have reached out to GLS to investigate this, however as I was on the phone with the rep, alarms cleared and traffic began passing again.
GLS has created ticket 12125348 and will reach out to investigate the cause of this outage.
Thank you,
May 11, 06:37 CDT
Investigating -
Hello,
We observed alarms indicating a loss of signal to the router at the Erin School District.
I am reaching out to GLS to have them begin investigating this.
May 11, 06:22 CDT
Resolved -
The Wiscnet NOC has observed all alarms clear at 3:04pm CT.
May 8, 15:10 CDT
Monitoring -
Hello,
We have been informed that a power event is occurring in Pittsville, and will monitor for restoral.
May 8, 14:12 CDT
Investigating -
Hello,
The WiscNet NOC has lost access to our device for Pittsville School District at 1:35pm CT on 5/8/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1328.
May 8, 13:55 CDT
We see the site fully restored and no further flapping as of 11:16 AM CDT.
Thank you,
May 7, 11:57 CDT
Update -
Hello,
The dispatched provider tech is still investigating. There is no ETR at this time. We will update you as we learn more.
Thank you,
May 7, 11:00 CDT
Investigating -
Hello,
We observe frequent flapping occurring for this service. We have reached out to the provider for updates, and we will continue to update you until services have restored.
Resolved -
This incident has been resolved.
May 6, 11:33 CDT
Update -
We are continuing to investigate this issue.
May 4, 15:10 CDT
Update -
Hello,
We are seeing the site has restored as of 2:57 PM CST.
May 4, 15:10 CDT
Investigating -
The WiscNet NOC has lost access to our device for Cambridge School District at 2:22 PM on 5/4/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 238.
May 4, 14:59 CDT
Resolved -
This outage cleared at 5:28 AM. Our provider reports they could reach their device onsite during this event.
May 6, 10:26 CDT
Update -
Hello,
We have reached out the LMP and they are seeing Bi-Directional traffic. Can you verify power and equipment on site. Please reach out to us if you have any questions.
Thanks,
May 5, 21:09 CDT
Investigating -
Hello,
We have observed an outage in Stanley Boyd SD at 7:50 pm CST. We are currently investigating. We will update you when we have more information.
Service restored at 10:11 AM CST. Logs show the device onsite rebooted.
May 6, 10:16 CDT
Investigating -
Hello,
The WiscNet NOC has lost access to our device for Stanley Boyd School District at 9:50 AM on 5/6 and we are investigating. Please verify power to your site and the network equipment.
If you have any additional questions, please contact WiscNet NOC.
May 6, 10:12 CDT
As of 10:37 pm CST we have seen the alarms clear at the site. We have been notified by the LMP that the issue has been resolved.
Please let us know if you have any questions.
Thanks,
May 4, 23:06 CDT
Update -
Hello,
The LMP has advised that fiber damage has been located and that teams are excavating the lines to expose the damage so that repairs can be affected. Teams are reporting repair efforts should be able to begin at 12:00am EDT (11:00PM CDT). Additional information will be provided as it becomes available.
No ETR available.
Thanks,
May 4, 22:47 CDT
Update -
We are continuing to work on a fix for this issue.
May 4, 22:47 CDT
Identified -
Hello,
The LMP has located the fiber cut, splicing and excavation crews are on-site. We do not have an ETR currently.
Thanks,
May 4, 20:55 CDT
Update -
Hello,
We have reached out to the LMP and this outage is due to a fiber cut. A crew is onsite investigating. Currently we do not have an ETR. We will update you when we have more information.
Thanks,
May 4, 18:23 CDT
Update -
We are continuing to investigate this issue.
May 4, 18:21 CDT
Investigating -
Hello,
At 4:38 pm cst we saw the router at Northland college go down. We are investigating the issue and will update you when we have more information.
Resolved -
We are now seeing the issue resolved at this time. If you have any further questions, please don't hesitate to reach out!
May 4, 15:12 CDT
Investigating -
Hello,
The Wiscnet NOC has observed an alarm indicating a loss of connection on the Member Handoff port for the City of New Berlin at 11:23AM CDT briefly restoring at 11:57AM before going back down at 12:00PM. Please verify power and equipment onsite.
If you have any additional questions, please contact WiscNet NOC.
May 4, 12:01 CDT
Resolved -
This incident has been resolved.
May 1, 10:47 CDT
Monitoring -
We observed connection to the device restore at 8:41 AM. Please reach out to the WiscNet NOC if you have any issues.
May 1, 10:47 CDT
Investigating -
The WiscNet NOC has lost access to our device for Lakeshore TC - Manitowoc Campus on 5/1 at 8:31 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
May 1, 08:40 CDT
The WiscNet NOC has regained access to our router, and observe an uptime of 16 weeks and 6 days.
Apr 30, 09:25 CDT
Update -
The issues on this circuit has been escalated with GLS.
Apr 29, 05:26 CDT
Investigating -
The WiscNet NOC has lost access to our device for Bridges Library System on 4/28 at 2:15 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Apr 28, 14:25 CDT