Investigating - The WiscNet NOC has lost access to our device for Dodgeville School District on 3/13/2026 at 12:45:29 PM . Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Mar 13, 2026 - 13:00 CDT
Resolved -
This incident has been resolved.
Mar 13, 12:35 CDT
Monitoring -
We have observed the connection to the device restore and remain stable as of 12:24 PM. Thank you
Mar 13, 12:35 CDT
Investigating -
The WiscNet NOC has lost access to our device for the Erin School District on 3/13 at 12:06 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Mar 13, 12:16 CDT
We are seeing services as back up at 9:19 AM CST. The issue was due to fiber damage between our rack and the telco room.
Mar 13, 10:12 CDT
Update -
Hello,
After further investigation on circuit 401469, we believe the issue is coming from the OneNeck data center. We are seeing low light levels coming from the DC and suspect a failing optic or fiber might be the cause. We do not have access to Madison College's equipment onsite. We request that Madison College verify the optic is working correctly, check light levels coming from the optic, and to OTDR the connection from the DC to 222 West Washington Ave to rule out any fiber issues. Please provide an update on your investigations.
Mar 12, 14:55 CDT
Update -
Hello,
After further investigation, we believe the issue is coming from the OneNeck data center. We are seeing low light levels coming from the DC and suspect a failing optic or fiber might be the cause. We do not have access to Madison College's equipment onsite. We request that Madison College verify the optic is working correctly, check light levels coming from the optic, and to OTDR the connection from the DC to 222 West Washington Ave. Please provide an update on your investigations.
Mar 11, 15:48 CDT
Update -
A member of our engineering team will be dispatching to OTDR for additional information for investigation. Thank you
Mar 11, 14:28 CDT
Update -
The fiber provider has determined the spans they run are not impacted by any network event or disturbance. We are currently working with our internal engineering team to investigate the ends of the suspect span.
Mar 11, 13:25 CDT
Update -
We continue narrowing down the issue with the fiber provider. They have involved their engineering and are verifying the scope of affected services. They will keep us in the loop and we will share any and all information as we learn more. We continue to monitor and continue communications with the fiber provider as the investigation unfolds. Thank you
Mar 11, 11:51 CDT
Update -
We continue investigations, and are contacting the fiber provider for additional investigations and information. We will post any new information and updates to the investigation.
Mar 11, 10:39 CDT
Investigating -
Hello. We have been investigating the impairment observed on the secondary connection. We will post as we discover additional information but please reach out if you need anything.
Mar 11, 09:50 CDT
The WiscNet NOC has contacted GLS on your behalf and opened ticket 12010328, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Thank you,
Mar 13, 03:37 CDT
Investigating -
Hello,
Starting at 3:24 am we lost connection to our equipment on site.
At this time we are requesting on site power and equipment verification while we investigate.
Resolved -
This incident has been resolved.
Mar 13, 03:36 CDT
Monitoring -
Hello,
At this time we are seeing services restored.
We followed up GLS and was informed their provider was preforming some testing on this circuit which took down services.
Please reach out with any questions.
Thank you,
Mar 13, 03:35 CDT
Update -
Hello,
The WiscNet NOC has contacted GLS on your behalf and opened ticket 12010164, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Thank you,
Mar 13, 02:24 CDT
Investigating -
Hello,
Starting at 2:05 am we observed a loss of connect to our equipment on site.
At this time we are requesting on site power and equipment verification while we investigate.
Resolved -
We observed the site restore by 3:40PM CDT 3/12/2026.
We will continue monitoring as normal.
Mar 12, 17:42 CDT
Monitoring -
Hello,
The WiscNet NOC was notified that network outage alarms today are due to electrical work, and the connection will appear offline until approximately late this evening. We will monitor for restoral, please reach out if you have any questions.
Mar 12, 15:34 CDT
Investigating -
Hello,
The WiscNet NOC has observed the router become unreachable, please verify power and equipment onsite.
Mar 12, 15:08 CDT
Resolved -
This incident has been resolved.
Mar 12, 14:39 CDT
Monitoring -
Our monitoring indicates the packet loss observed has ceased. Please reach out if you experience any further issues.
Mar 12, 14:39 CDT
Investigating -
The WiscNet NOC has noted the packet loss you observed for Cesa06 starting at around 7:00 AM. Please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Mar 12, 09:20 CDT
Resolved -
We are seeing this device back up as of 5:25PM. This was confirmed to be a power outage local to the area.
Mar 11, 17:52 CDT
Investigating -
The WiscNet NOC has lost access to our device for Medford School District at 3:18 PM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Mar 11, 15:34 CDT
Our alarms cleared at 11:24 for our onsite device and after investigation we seen flapping in the log indicating the provider port went down.
Mar 11, 15:17 CDT
Update -
Hello,
GLS continues to work with their provider on isolating this issue.
We don't have an ETR at this time.
Please reach out with any questions.
Thank you,
Mar 11, 07:00 CDT
Update -
Hello,
GLS is still investigating this outage.
We don't have an ETR at this time.
Please reach out with any questions.
Thank you,
Mar 11, 05:44 CDT
Update -
Hello,
We are still investigating this issue at this time.
We don't have an ETR.
Please reach out with any questions.
Thank you,
Mar 11, 03:49 CDT
Update -
The WiscNet NOC has contacted GLS on your behalf and opened ticket 11986341, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Mar 11, 01:49 CDT
Investigating -
Hello,
Starting at 1:19 am we observed a loss of connection to the device onsite.
At this time we are investigating this issue, while we are investigating can you provide onsite power and equipment verification?
Resolved -
This incident has been resolved.
Mar 11, 10:41 CDT
Update -
As of 10:22 today, we have observed the connection restore and remain stable. Please reach out if you are experiencing any lingering issues.
Mar 11, 10:41 CDT
Monitoring -
We have been informed that this is a result of a known network upgrade. Please reach out if you require any additional assistance, or have any questions or concerns. Thank you
Mar 11, 10:40 CDT
Investigating -
The WiscNet NOC has lost access to our device for Bridges Library System on 3/11 at 8:17 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Mar 11, 08:33 CDT
Resolved -
This incident has been resolved.
Mar 10, 15:46 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 10, 15:43 CDT
Investigating -
The WiscNet NOC has lost access to our device for Kiel Area School District at 10:57 A.M, 11:45 A.M and 12:54 P.M on 03/10/2026. Each time WiscNet has loss access to the device, it restores 4 minutes later.
Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Mar 10, 13:34 CDT
Resolved -
Date & Time of Incident: Mar 9th at 12:16PM CST Duration: 561 Minutes Technician(s): Barry P & Ben L Review Date: Mar 10
Root Cause: Fiber cut due to construction
Brief Summary: At 12:16PM CST, we began to observe the Milwaukee Area Technical College down. Upon further review, we found that this site was impacted by a fiber cut. Services were re-routed while crews repaired fiber. Once fibers were repaired services were migrated back. We continue to observe services up and stable at this time.
Mar 10, 09:23 CDT
Update -
Hello,
We saw this circuit come back up at 9:37 pm CST. We will continue to monitor the circuit,
Thanks,
Mar 9, 23:18 CDT
Monitoring -
Hello,
As noted over our recent call, construction crews have hit the fiber outside the building.
MATC has switched to the backup connection and will be in contact with the construction crew.
We will continue to monitor for service restoration and contact you when we see it back up.
Mar 9, 12:39 CDT
Investigating -
Hello,
Beginning at 12:16 PM CST on 3/9, we are seeing alarms indicating Milwaukee Area Technical College is down.
Please confirm power and equipment on site while we investigate this further.
Mar 9, 12:27 CDT
Resolved -
We are closing this post, but please reach out if you have any questions.
Mar 9, 15:17 CDT
Investigating -
Please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920 regarding the alarms observed on the gateway equipment. If you have any additional questions, please contact WiscNet NOC.
Mar 9, 10:21 CDT
We are seeing this site has restored as of 9:47 AM CST on 3/9/26.
Mar 9, 10:09 CDT
Investigating -
Hello,
Starting at 6:04AM CST we observed alarms come in indicating the Town of Grand Chute device went down. Can you please verify power and equipment on site?
The Wiscnet NOC has not observed loss of connection to the site router since service restored at 11:09am CST. Please reach out if you have any questions or concerns.
Mar 5, 14:09 CST
Monitoring -
Hello,
Wiscnet NOC observes that our connection to the router was lost at 10:54am CST, and restored at 11:09am CST. We continue to monitor, please reach out if you have any questions or updates regarding the power outage.
Thank you,
Mar 5, 11:17 CST
Investigating -
Hello,
We were notified that there is power loss to Winding Rivers Library's office, and the ETR is currently 1PM. We have observed loss of connection to the router, and are monitoring for restoral. Please reach out if you have any questions.
Mar 5, 11:13 CST
Resolved -
We have observed our device connection restore at 11:01AM CT today.
Mar 5, 11:22 CST
Investigating -
The WiscNet NOC has lost access to our device for West Salem School District at 10:30AM 03/05/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
Mar 5, 10:48 CST
We have observed our device connection restore at 11:07AM CT today.
Mar 5, 11:21 CST
Investigating -
The WiscNet NOC has lost access to our device for CESA 4 at 9:57AM 03/05/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
Mar 5, 10:26 CST
Resolved -
This event has been resolved, if you have any questions about the outage, please reach out to GLS/TEACH and ask for more information on ticket 11996201.
Mar 5, 09:20 CST
Monitoring -
We have opened ticket 11996201 with GLS/TEACH. Circuit has restored at 2:09 AM. We will monitor the situation and see if TEACH is aware of anything that may have taken this site down.
Mar 5, 02:25 CST
Investigating -
We are currently investigating this issue.
Mar 5, 02:00 CST
Upon looking at the device logs onsite, it looks like our alerts were due to a reboot onsite. All services are restored. Please reach out if there are issues or concerns.
Mar 4, 19:46 CST
Update -
Hello,
As of 3:47 PM, we are seeing services restored.
Mar 4, 15:51 CST
Investigating -
The WiscNet NOC has lost access to our device for Benton School District at 3:36 PM CST on 3/4/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Mar 4, 15:48 CST
Update -
The WiscNet NOC has contacted GLS on your behalf and opened ticket #11994276, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Mar 4, 00:11 CST
Investigating -
Hello,
Starting at 11:57 am we observed a loss of connection to your site.
At this time we are requesting onsite power and equipment verification.
Resolved -
This incident has been resolved.
Mar 3, 14:22 CST
Monitoring -
Hello. We have observed our device connection restore at 14:09 CT today. Please reach out if you have lingering issues. Thank you
Mar 3, 14:22 CST
Investigating -
The WiscNet NOC has lost access to our device for Monticello School District on 3/3 at 1:04 PM CT. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Mar 3, 13:30 CST
Completed -
Our partner provider has confirmed they are hands-off, and affected sites are fully recovered in WiscNet's monitoring.
Mar 2, 19:13 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 16:48 CST
Scheduled -
One of WiscNet's partner transport providers will be doing an emergency device replacement at our Eau Claire hub imminently, to remedy the existing incident 2208781 (tracked at https://status.wiscnet.net/incidents/4hplgvc56j89). The exact start of downtime is not yet known, we will update this event with more information when it becomes available.
Mar 2, 16:46 CST
Resolved -
This incident has been resolved.
Mar 2, 19:11 CST
Monitoring -
Hello,
At this time, WiscNet is seeing all services restored.
Please reach out if you have any questions or are experiencing any lingering issues.
Thank you,
Mar 2, 19:08 CST
Update -
Hello,
We have received notice that the field technician on site is currently working to replace the faulty equipment.
The WiscNet NOC and Engineering team are monitoring equipment for restoral and will verify all services once our provider has confirmed the replacement equipment has been installed.
Thank you,
Mar 2, 18:56 CST
Identified -
Hello,
Our provider has a field technician currently on site in Eau Claire, WI. They are working with their engineering team to configure replacement equipment. Once configured, they'll swap the equipment to restore services.
We will confirm once we have a hands-off notice and have confirmed traffic restored for all services.
Thank you,
Mar 2, 17:45 CST
Update -
Hello,
The WiscNet engineering team is working alongside our provider's field team to continue the investigation. As soon as further details become available, another update will be provided.
Thank you,
Mar 2, 16:36 CST
Update -
We continue to follow along with the provider's investigation. Thank you.
Mar 2, 15:55 CST
Update -
We are continuing to monitor and follow along with the provider's investigation. More updates to come as we continue and please reach out if you have any questions or concerns.
Mar 2, 14:43 CST
Update -
At this time we have opened a ticket with the provider who continues investigations. We will continue to provide updates as we learn more. Thank you
Mar 2, 13:43 CST
Update -
We are continuing to investigate this issue.
Mar 2, 13:04 CST
Investigating -
Hello. Starting at approximately 12:30 CT today we observed multiple site devices become unreachable. We are currently working with the provider to gather details and investigation. We will provide additional information in future updates. Thank you.
Mar 2, 13:04 CST
Resolved -
This incident has been resolved.
Feb 27, 14:10 CST
Update -
Hello,
We are seeing the site has restored as of 1:52 PM on 2/27.
Feb 27, 14:09 CST
Investigating -
Hello,
The WiscNet NOC has lost access to our device for Adams-Friendship School District at 11:28 AM on 2/27. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Feb 27, 11:42 CST
We were updated this morning by Mike Eckert that an internal problem had been located and that the issue has been resolved. We will continue to monitor for any further drops.
Feb 27, 10:49 CST
Investigating -
Hello,
We are investigating circuits 401433 and 401434 for the reported BGP drops on 02/26/2026 at 1:46 AM and at 7:50 AM CDT. We will update you when we learn more.
Feb 26, 16:05 CST
At this time the maintenance has been completed, and we are seeing services restored.
Please reach out with any questions.
Thank you,
Feb 27, 07:24 CST
Identified -
Hello,
We observed this site go down shortly after midnight.
We were able to determine that this is impacted by a maintenance our provider is preforming. The window is set to end at 6 am CST, we will follow up after the window to confirm services are restored and the maintenance is hands off.