Monitoring - Greetings,

The Wiscnet NOC is currently seeing your service as down. Please verify power and equipment at the location.

Thank you!

Apr 15, 2024 - 14:35 CDT
Investigating - Greetings,

The Wiscnet NOC is currently seeing your service as down. Please verify power and equipment at the location.

Thank you!

Apr 15, 2024 - 11:04 CDT
Update - We are waiting for your update on this outage at the Elementary location.

Wiscnet NOC

Apr 12, 2024 - 17:12 CDT
Update - We are waiting for your update on this outage at the Elementary location.

Wiscnet NOC

Apr 12, 2024 - 13:58 CDT
Update - We are waiting for your update on this outage at the Elementary location.

Wiscnet NOC

Apr 12, 2024 - 10:49 CDT
Update - We are waiting for your update on this outage at the Elementary location.

Wiscnet NOC

Apr 12, 2024 - 07:29 CDT
Update - na
Apr 12, 2024 - 04:11 CDT
Update - We are waiting for your update on this outage at the Elementary location.

Wiscnet NOC

Apr 12, 2024 - 00:39 CDT
Update - We are waiting for your update on this outage at the Elementary location.

Wiscnet NOC

Apr 11, 2024 - 20:59 CDT
Update - We are waiting for your update on this outage at the Elementary location.

Wiscnet NOC

Apr 11, 2024 - 20:43 CDT
Update - We are waiting for your update on this outage at the Elementary location.

Wiscnet NOC

Apr 11, 2024 - 13:36 CDT
Identified - We are waiting for your update on this outage at the Elementary location.

Wiscnet NOC

Apr 10, 2024 - 17:59 CDT
Update - We are waiting for your update on this outage at the Elementary location.
Apr 10, 2024 - 00:35 CDT
Update - .
Apr 09, 2024 - 21:08 CDT
Update - .
Apr 09, 2024 - 20:08 CDT
Update - Greetings,

The NOC has confirmed that at this time we only have visibility to the High School location and have never had visibility to the Elementary location. It has been confirmed you have contacted GLS and that pursuing updates from them is the best option to restore the Elementary School. The NOC can assist with following up as needed, but at this time GLS must be the ones to restore the Elementary location.

Thank you,

Apr 09, 2024 - 15:38 CDT
Update - Greetings,

The NOC has confirmed that at this time we only have visibility to the High School location and have never had visibility to the Elementary location. It has been confirmed you have contacted GLS and that pursuing updates from them is the best option to restore the Elementary School. The NOC can assist with following up as needed, but at this time GLS must be the ones to restore the Elementary location.

Thank you

Apr 09, 2024 - 09:17 CDT
Update - Greetings,

Further investigation is in progress at this time. Updates will be provided as new information is available.

Apr 09, 2024 - 08:49 CDT
Update - Greetings.

At this time, we are holding for a tech to visit the Farmington Elementary school tomorrow morning (04/09/2024) to perform further troubleshooting onsite. We will hold this case.

Apr 08, 2024 - 23:41 CDT
Update - .
Apr 08, 2024 - 20:20 CDT
Investigating - .
Apr 08, 2024 - 20:06 CDT
Update - Greetings,
Can you please confirm if you are still experiencing no internet at Argyle School District?

Apr 12, 2024 - 17:03 CDT
Monitoring - Greetings,
Can you please confirm if you are still experiencing no internet at Argyle School District?

Apr 11, 2024 - 15:21 CDT
Update - Greetings,

The WiscNet NOC did not find any issues with the Argyle School District devices. Please confirm if you are still having connection issues.

If you have any questions, please do not hesitate to contact the WiscNet NOC.
608-442-6761 option 1
noc@wiscnet.net

Apr 11, 2024 - 13:24 CDT
Update - Greetings,

The WiscNet NOC did not find any issues with the Argyle School District devices. Please confirm if you are still having connection issues.

If you have any questions, please do not hesitate to contact the WiscNet NOC.
608-442-6761 option 1
noc@wiscnet.net

Apr 11, 2024 - 13:06 CDT
Investigating - Greetings,

The WiscNet NOC did not find any issues with the Argyle School District devices. Please confirm if you are still having connection issues.

If you have any questions, please do not hesitate to contact the WiscNet NOC.
608-442-6761 option 1
noc@wiscnet.net

Apr 11, 2024 - 07:49 CDT
Update - We are continuing to investigate this issue.
Apr 11, 2024 - 16:38 CDT
Update - We continue to be on hold to hear back from AT&T and partners regarding this issue. They continue to go through the core routers investigating configuration. Again, if you are experiencing problems please let us know right away by contacting our Support Team at 608-442-6761, option 2 or email us at support@wiscnet.net. At this point, the packet loss doesn't appear to be impacting performance, so we want to make sure that it is still the case.
Apr 11, 2024 - 10:04 CDT
Update - We are continuing to investigate this issue.
Apr 09, 2024 - 11:20 CDT
Investigating - We have not heard back any updates from our partners on this issue.

---------------------------------------------------------------------------------------------------------------------------------------------------

WiscNet Support;

Hours: 7:45 AM - 4:45 PM (M-F)
Phone: (608)-442-6761 ext. 2
Email: support@wiscnet.net


WiscNet NOC;

Hours: M - F, 24x7
Phone: (608)-442-6761 ext. 1
Email: noc@wiscnet.net

Apr 09, 2024 - 11:18 CDT
Monitoring - Greetings,

The NOC is seeingyour service as restored, and the devices on site are reachable. This case will be placed in a resolved state. Please reach out if you have further issues.

Thank you!

Apr 05, 2024 - 09:43 CDT
Update - Greetings,

Our partner has advised that a dispatch has been arranged. Technician Chad Otis will be dispatched to the site. ETA is tomorrow 04/05 at 09:00 local time.

Please contact the WiscNet NOC if you have any further questions. Thank you,

608-442-6761 option 1
noc@wiscnet.net

Apr 04, 2024 - 17:55 CDT
Update - The WiscNet NOC continues to follow up with the carrier for updates and escalate regularly. They informed us that at 9:30am CT their partner provider was seeing two way traffic and the connected equipment. After that TEACH requested NCR dispatch at 1PM CT. They are currently awaiting field engineer assignment.

As further information is provided, we will update you accordingly.If you have any questions, please do not hesitate to contact the WiscNet NOC.

608-442-6761 option 1
noc@wiscnet.net

Apr 04, 2024 - 16:24 CDT
Update - Greetings,

Devices at Goodman-Armstrong Creek School District are unreachable.
Please be advised that you may receive communication from a local telecom provider in an attempt to restore your services. Assisting these providers will help in returning your internet services to normal operation.


If you have any questions, please do not hesitate to contact the WiscNet NOC.
608-442-6761 option 1
noc@wiscnet.net

Apr 04, 2024 - 01:32 CDT
Update - Greetings,

The WiscNet NOC continues to follow up with the carrier for updates and escalate regularly. At this time there is no additional information to share. The carrier has advised that this issue is being investigated by a higher level team. As further information is provided, we will update you accordingly.

Apr 03, 2024 - 23:58 CDT
Update - .
Apr 03, 2024 - 22:17 CDT
Investigating - Greetings,

The WiscNet NOC continues to follow up with the carrier for updates and escalate regularly. At this time there is no additional information to share. The carrier has advised that this issue is being investigated by a higher level team. As further information is provided, we will update you accordingly.

Thank you,

Apr 03, 2024 - 20:27 CDT
Abbotsford School District Operational
Adams-Friendship Area School District Operational
Albany School District Operational
Algoma School District Operational
All Saints Catholic School - Berlin Operational
Village of Allouez Operational
Almond-Bancroft School District Operational
Altra Federal Credit Union Operational
90 days ago
100.0 % uptime
Today
Altoona City Operational
Altoona School District Operational
Alverno College Operational
Antigo Unified School District Operational
Appleton Area School District Operational
Appleton Boys and Girls Club Operational
City of Appleton Operational
Appleton Performing Arts Center Operational
Argyle School District Operational
Arrowhead UHS School District Operational
Ashwaubenon School District Operational
Village of Ashwaubenon Operational
Auburndale School District Operational
Aurora University Operational
Augusta School District Operational
Bangor School District Operational
Baraboo School District Operational
Barneveld School District Operational
Barron Area School District Operational
Beecher-Dunbar-Pembine School District Operational
Belleville School District Operational
Village of Bellevue Operational
90 days ago
100.0 % uptime
Today
Bellin College Inc Operational
Belmont Community School District Operational
City of Beloit Operational
Beloit College Operational
Beloit School District Operational
Benton School District Operational
Berlin Area School District Operational
Big Foot UHS School District Operational
Birchwood School District Operational
Black Hawk School District Operational
Blackhawk Technical College Operational
BloodCenter of Wisconsin Operational
Bonduel School District Operational
Boscobel Area School District Operational
Bowler School District Operational
Boyceville Community School District Operational
Brighton #1 School District Operational
Brillion School District Operational
Bristol School District #1 Operational
City of Brookfield Operational
Brown County Operational
Brown County 2 Remote Site Operational
Brown County 3 Remote Site Operational
Brown County Jail Operational
Brown County Law Enforcement Operational
Brown County New Eye Operational
Brown County PDCT Operational
Brown County PDCT 2 Operational
Brown County Public Service Commission Operational
Burlington Area School District Operational
Cadott Community School District Operational
Calumet County Operational
Cambria-Friesland School District Operational
Cambridge School District Operational
Cameron School District Operational
Campbellsport School District Operational
Carroll University Operational
Carthage College Operational
Cassville School District Operational
Catholic Memorial High School Operational
CESA 1 Operational
CESA 2 Operational
CESA 3 Operational
CESA 4 Operational
CESA 5 Operational
CESA 6 Operational
CESA 7 Operational
CESA 8 Operational
CESA 9 Operational
CESA 10 - Chippewa Falls Operational
CESA 10 - Madison Operational
CESA 11 Operational
Chetek-Weyerhaeuser School District Operational
Children Hospital and Health System Operational
Chilton School District Operational
Chippewa County Operational
Chippewa Valley Technical College Operational
Chippewa Falls Area Unified School District Operational
Clear Lake School District Operational
Clinton Community School District Operational
Cochrane-Fountain City School District Operational
Colby School District Operational
Coleman School District Operational
Colfax School District Operational
Concordia University Operational
Cornell School District Operational
Crivitz School District Operational
Cuba City School District Operational
Cudahy School District Operational
D C Everest Area School District Operational
Dane County Operational
Darlington Community School District Operational
Deerfield Community School District Operational
De Forest Area School District Operational
City of De Pere Operational
De Pere School District Operational
Delavan-Darien School District Operational
Denmark School District Operational
Dodgeland School District Operational
Dodgeville School District Operational
Door County Operational
Dove Health Care Operational
Dunn County Operational
East Troy School District Operational
Eastern Shores Library System - Monarch Library System Operational
Eau Claire Area School District Operational
Eau Claire Catholic Schools Operational
City of Eau Claire Operational
Eau Claire County Operational
Edgar School District Operational
Edgerton School District Operational
Edgewood High School Operational
Educators Credit Union Operational
Elcho School District Operational
Elk Mound Area School District Operational
Elkhart Lake-Glenbeulah School District Operational
Elkhorn Area School District Operational
Ellsworth Community School District Operational
Elmbrook School District Operational
Elmwood School District Operational
Erin School District Operational
Fall Creek School District Operational
Fall River School District Operational
Family Peace Center Operational
Flambeau School District Operational
Florence County School District Operational
Fond du Lac Band Reservation Operational
90 days ago
100.0 % uptime
Today
City of Fond du Lac Operational
Fond du Lac County Operational
Fond du Lac School District Operational
Fontana J8 School District Operational
Fort Atkinson School District Operational
Fox City Performing Arts Center Operational
Fox Point J2 School District Operational
Fox Valley Lutheran High School Operational
Fox Valley Technical College Operational
Frederic School District Operational
Freedom Area School District Operational
Geneva J4 School District Operational
General Mitchell International Airport Operational
Genoa City J2 School District Operational
Germantown School District Operational
Gillett School District Operational
Gilmanton School District Operational
Glenwood City School District Operational
Good Shepherd Lutheran School Operational
Goodman-Armstrong Creek School District Operational
Grafton School District Operational
Town of Grand Chute Operational
Granton Area School District Operational
Grantsburg School District Operational
City of Green Bay Operational
Green Bay Area School District Operational
Green Bay Community Church ? Operational
Green Lake County Operational
Green Lake School District Operational
City of Greenfield Operational
Greenfield School District Operational
Greenwood School District Operational
Gresham School District Operational
Hartford J1 School District Operational
Hartford UHS School District Operational
Hartland-Lakeside J3 School District Operational
Hayward Community School District Operational
Highland School District Operational
Hilbert School District Operational
HNR School District-Neosho Operational
HNR School District- Rubicon Operational
Holmen School District Operational
Holy Apostles School Operational
Holy Hill Area School District Operational
Horicon School District Operational
Howard Village Operational
Hortonville Area School District Operational
Howard-Suamico School District Operational
Howards Grove School District Operational
Hudson School District Operational
Hurley School District Operational
Hustisford School District Operational
Inclusa Operational
Independence First Operational
Indianhead Federated Library System Operational
Iola-Scandinavia School District Operational
Iowa-Grant School District Operational
Ithaca School District Operational
Jackson County Operational
City of Janesville Operational
Janesville School District Operational
90 days ago
100.0 % uptime
Today
Jefferson County Operational
Jefferson School District Operational
Johnson Creek Elementary Operational
Johnson Creek School District Operational
Kaukauna Area School District Operational
Kenosha County Operational
Kenosha County Public Library System Operational
Kenosha Unified School District Operational
Kettle Moraine School District Operational
Kewaskum School District Operational
Kewaunee School District Operational
Kiel Area School District Operational
Kimberly Area School District Operational
Kohler School District Operational
City of La Crosse Operational
La Crosse School District Operational
Lac Courte Oreilles Ojibwa Community College Operational
Lac du Flambeau #1 School District Operational
School District of Ladysmith Operational
Lake Country School District Operational
Lake Holcombe School District Operational
Lake Mills Area School District Operational
Lakeland College Operational
Lakeland UHS School District Operational
Lakeshore Technical College Operational
Lakeshores Library System Operational
Lancaster Community Schools Operational
90 days ago
100.0 % uptime
Today
Laona School District Operational
Lawrence University Operational
Lena School District Operational
Lincoln County Operational
Linn J6 School District Operational
Little Chute Area School District Operational
Village of Little Chute Operational
Living Hope Lutheran School Operational
Lodi School District Operational
Lomira School District Operational
Loyal School District Operational
Luther High School Operational
Luxemburg-Casco School District Operational
Madison Area Technical College Operational
City of Madison ? Operational
Madison Metropolitan School District Operational
Manawa School District Operational
Manitowoc Public Utilities Operational
Manitowoc School District Operational
Maple Dale-Indian Hill School District Operational
Marathon City School District Operational
Marathon County Operational
Marian University of Fond du Lac Operational
Marinette City Operational
Marinette County Operational
Marinette School District Operational
Marion School District Operational
Markesan School District Operational
Marquette University Operational
Marquette University High School Operational
Marshall School District Operational
City of Marshfield Operational
Marshfield Unified School District Operational
Mayville School District Operational
McDonell Area Catholic School District Operational
McFarland School District Operational
Medford Area Public School District Operational
Medical College of Wisconsin Operational
City of Menasha Operational
Menasha Joint School District Operational
Town of Menasha Operational
Menasha Utilities Operational
Menominee Indian School District Operational
Menomonie Area School District Operational
Mequon-Thiensville School District Operational
Mercer School District Operational
Meriter Hospital, Inc. Operational
Merton Community School District Operational
Messmer Catholic Operational
Mid-State Technical College Operational
Mid-State Technical College - Stevens Point Operational
90 days ago
100.0 % uptime
Today
Mid-Wisconsin Federated Library System Operational
Middleton-Cross Plains Area School District Operational
Milton School District Operational
Milwaukee Area Technical College Operational
Milwaukee Art Museum Operational
Milwaukee City Housing Authority Operational
City of Milwaukee Operational
Milwaukee County Federated Library System Operational
Milwaukee Institute of Art and Design Operational
Milwaukee Public Museum Operational
Milwaukee School of Engineering Operational
Mineral Point Unified School District Operational
Minocqua J1 School District Operational
Mishicot School District Operational
Mondovi School District Operational
Monona Grove School District Operational
Monroe School District Operational
Montello School District Operational
Monticello School District Operational
Moraine Park Technical College Operational
Mosinee School District Operational
Mukwonago School District Operational
Muskego-Norway School District Operational
Necedah Area School District Operational
City of Neenah Operational
Neenah Joint School District Operational
Neillsville School District Operational
City of New Berlin Operational
New Berlin School District Operational
New Glarus School District Operational
New London School District Operational
Niagara School District Operational
Nicolet Area Technical College Operational
Nicolet Federated Library System Operational
Nicolet UHS School District Operational
Norris Academy Operational
North Central Health Care Operational
North Fond du Lac School District Operational
North Lakeland School District Operational
Northcentral Technical College Operational
Northeast Wisconsin Technical College Operational
Northern Ozaukee School District Operational
Northern Waters Library Service Operational
Northland College Operational
Northland International University Operational
Northland Pines School District Operational
Northwood School District Operational
Norwalk-Ontario-Wilton School District Operational
Oconomowoc Area School District Operational
90 days ago
100.0 % uptime
Today
Oconto County Operational
90 days ago
100.0 % uptime
Today
Oconto Falls Public School District Operational
Oconto Unified School District Operational
Omro School District Operational
Oregon School District Operational
Osceola School District Operational
Oshkosh Area School District Operational
City of Oshkosh Operational
Osseo-Fairchild School District Operational
Outagamie Waupaca Library System Operational
Owen-Withee School District Operational
Pabst Theater Organization Operational
90 days ago
100.0 % uptime
Today
Palmyra-Eagle Area School District Operational
Parkview School District Operational
Paris J1 School District Operational
Pecatonica Area School District Operational
Peshtigo School District Operational
PESI Operational
Pewaukee School District Operational
Phelps School District Operational
Phillips School District Operational
Pier Wisconsin Operational
Pittsville School District Operational
City of Platteville Operational
Platteville School District Operational
Plum City School District Operational
Plymouth Joint School District Operational
Port Edwards School District Operational
Port Washington-Saukville School District Operational
Portage Community School District Operational
Portage County Operational
Poynette School District Operational
Prairie du Chien Area School District Operational
Prairie Farm Public School District Operational
Prentice School District Operational
Prescott School District Operational
Price County Operational
Princeton School District Operational
Pulaski Community School District Operational
Racine Lutheran High School Operational
Racine Unified School District Operational
Randall J1 School District Operational
Randolph School District Operational
Raymond #14 School District Operational
Reedsville School District Operational
Rhinelander School District Operational
Rib Lake School District Operational
Rice Lake Area School District Operational
Richmond School District Operational
Rio Community School District Operational
Ripon Area School District Operational
Ripon College Operational
River Falls School District Operational
River Ridge School District Operational
River Valley School District Operational
Riverdale School District Operational
Rock County Operational
Rock Prairie Montessori Operational
Rosendale-Brandon School District Operational
Rosholt School District Operational
Royal Credit Union Operational
Rubicon J6 School District Operational
Rural Health Care Operational
Sacred Heart Hospital Operational
Sacred Heart of Jesus and Mary School Operational
Sacred Heart School of Theology Operational
St. Augustine University Parish Operational
St. Catherines High School Operational
Saint Croix Central School District Operational
Saint Croix Falls School District Operational
St. Francis Xavier Catholic School Systems Operational
St. Joseph's Hospital Operational
St. Mary Catholic Schools Operational
St Mary's Hospital Medical Center Operational
90 days ago
100.0 % uptime
Today
St. Mary's Springs Academy Operational
St. Norbert College Operational
St. Thomas Aquinas Parish School Operational
St. Vincent Hospital Operational
Salem School District Operational
Sauk Prairie School District Operational
Seneca School District Major Outage
Sevastopol School District Operational
Sharon J11 School District Operational
Shawano School District Operational
Sheboygan Area School District Operational
City of Sheboygan Operational
Sheboygan County Operational
Sheboygan Falls School District Operational
Shell Lake School District Operational
Shiocton School District Operational
Shoreland Lutheran High School Operational
Shullsburg School District Operational
Silver Lake College Operational
Siren School District Operational
Slinger School District Operational
Solon Springs School District Operational
South Central Library System Operational
Southern Door County School District Operational
Southwest Health Center Operational
Southwest Library System Operational
Southwest Wisconsin Technical College Operational
Southwestern Wisconsin School District Operational
Sparta Area School District Operational
90 days ago
99.47 % uptime
Today
Spencer School District Operational
Spooner Area School District Operational
Spooner Health System Operational
Spring Valley School District Operational
Stanley-Boyd Area School District Operational
Stevens Point Area Public School District Operational
City of Stevens Point Operational
Stone Bank School District Operational
Stoughton Area School District Operational
Stratford School District Operational
Sturgeon Bay School District Operational
City of Sturgeon Bay Operational
90 days ago
100.0 % uptime
Today
Village of Suamico Operational
Sun Prairie Area School District Operational
City of Superior Operational
Suring Public School District Operational
Swallow School District Operational
SWITCH - Southeastern Wisc Info Tech Exchange Operational
Thorp School District Operational
Three Lakes School District Operational
Tigerton School District Operational
Tomahawk School District Operational
Tomorrow River School District Operational
Tri-County Area School District Operational
Trout Lake Operational
Turtle Lake School District Operational
Two Rivers Public School District Operational
Union Grove J1 School District Operational
Union Grove UHS School District Operational
UW Platteville Real Estate Foundation Operational
UW-Whitewater Operational
Verona Area School District Operational
Victory Christian Academy Operational
Victory Christian Academy - 2 Operational
90 days ago
100.0 % uptime
Today
Viterbo University Operational
Wabeno Area School District Operational
Walworth J1 School District Operational
Washburn County Operational
Washington-Caldwell School District Operational
Waterford Graded J1 School District Operational
Waterford UHS School District Operational
Waterloo School District Operational
Watertown Unified School District Operational
City of Waukesha Operational
Waukesha County Operational
Waukesha County Federated Library System (Bridges Library System) Operational
Bridges Library System Operational
Waukesha County Technical College Operational
Waukesha School District Operational
Waunakee Community School District Operational
Waupaca County Operational
Waupaca School District Operational
Waupun School District Operational
City of Wausau Operational
Wausau School District Operational
Wausaukee School District Operational
Wautoma Area School District Operational
Wauwatosa City Operational
Wauzeka-Steuben School District Operational
Webster School District Operational
City of West Allis Operational
West Allis-West Milwaukee School District Operational
West De Pere School District Operational
West Salem School District Operational
Western Technical College Operational
Westfield School District Operational
Westosha Special Ed Operational
Weyauwega-Fremont School District Operational
White Lake School District Operational
Whitefish Bay Dominican High School Operational
Whitefish Bay School District Operational
City of Whitewater Operational
Whitewater Unified School District Operational
Whitnall School District Operational
School District of Wild Rose Operational
Winding Rivers Library System Operational
Winnebago County Operational
Winnebago Lutheran Academy Operational
Winneconne Community School District Operational
Winnefox Library System Operational
Winter School District Operational
Wisconsin Center District Operational
90 days ago
100.0 % uptime
Today
Wisconsin Center for the Blind and Visually Impaired Operational
Wisconsin Dells School District Operational
Wisconsin Department of Military Affairs Operational
State of Wisconsin Dept of Public Instruction Operational
Wisconsin Department of Transportation Operational
Wisconsin Economic Development Corporation - Madison Operational
Wisconsin Economic Development Corporation - Milwaukee Operational
Wisconsin Heights School District Operational
Northwood Technical College Operational
State of Wisconsin Investment Board Operational
Wisconsin Lutheran College Operational
Wisconsin Lutheran High School Operational
Wisconsin School for the Deaf Operational
State of Wisconsin Operational
Wisconsin Technical College System Operational
Wisconsin Valley Library Service Operational
Wonewoc-Union Center School District Operational
Woodruff J1 School District Operational
Wrightstown Community School District Operational
Wisconsin Regional Peering Operational
MERIT Network Operational
Pennsylvania State University Operational
SysNet Operational
Indiana Giga POP Operational
Northwestern University Operational
University of Chicago Operational
University of Iowa Operational
University of Illinois Operational
NorthernLights GigaPOP Operational
UW SysNet Operational
Illinois State University Operational
Penn State University Operational
KINBER Operational
MOREnet Operational
Iowa State University Operational
University of Nebraska CSN Operational
University of Nebraska Lincoln Operational
University of Missouri Operational
OneNet Operational
GPN Operational
Transit Share Operational
University of Wisconsin SysNet Operational
University of Iowa Operational
Penn State Operational
University of Minnesota Operational
Indiana University Operational
MERIT Operational
KINBER Operational
Iowa State University Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - Spectrum has informed us of an OS upgrade maintenance for the McFarland School District. Affected sites can expect to see service interruption of up to 120 minutes during the window.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 15, 2024 - 00:00 CDT
Scheduled - Spectrum has informed us of an OS upgrade maintenance for the McFarland School District. Affected sites can expect to see service interruption of up to 120 minutes during the window.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Mar 18, 2024 - 11:19 CDT
CHG0078761 - Harvard, IL - OS Upgrade Apr 16, 2024 00:00-06:00 CDT
Update - Spectrum has informed us of an OS upgrade maintenance for the Campbellsport District. Affected sites can expect to see service interruption of up to 120 minutes during the window.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 15, 2024 - 00:00 CDT
Scheduled - Spectrum has informed us of an OS upgrade maintenance for the Campbellsport District. Affected sites can expect to see service interruption of up to 120 minutes during the window.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Mar 18, 2024 - 11:13 CDT
Spectrum technicians are performing a fiber replacement and repair activity in the Monroe School District area. Affected Sites are expected to be down for up to 300 minutes during this window.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Posted on Apr 05, 2024 - 13:41 CDT
Spectrum technicians will be performing fiber replacements and upgrades in the Monroe School District. Affected sites should expect down times of up to 300 minutes.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Posted on Apr 05, 2024 - 14:02 CDT
Spectrum technicians will be performing fiber replacements and upgrades in the Monroe School District. Affected sites should expect down times of up to 300 minutes.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Posted on Apr 05, 2024 - 14:05 CDT
Spectrum engineers will be conducting equipment maintenance during this window.
All affected members should expect a downtime of up to 30 minutes.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Posted on Apr 01, 2024 - 15:24 CDT
Spectrum technicians will be performing fiber replacements and upgrades in the Monroe School District. Affected sites should expect down times of up to 300 minutes.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Posted on Apr 05, 2024 - 14:07 CDT
Spectrum techicians will be performing fiber replacement and repairs in the Monroe School District. Affected sites will be down for up to 300 minutes.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Posted on Apr 05, 2024 - 13:57 CDT
Update - This maintenance has been rescheduled from its original date to 4/30/24.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 10, 2024 - 12:21 CDT
Update - Spectrum Enterprise technicians will be performing the replacement of a fiber enclosure. Affected sites can expect up to 300 minutes of downtime.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 10, 2024 - 00:00 CDT
Scheduled - Spectrum Enterprise technicians will be performing the replacement of a fiber enclosure. Affected sites can expect up to 300 minutes of downtime.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Mar 25, 2024 - 09:20 CDT
Update - This maintenance activity has been rescheduled from 4/10/24 to



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 10, 2024 - 12:17 CDT
Update - Spectrum Enterprise technicians will be performing the replacement of a fiber enclosure. Affected sites can expect up to 300 minutes of downtime.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 10, 2024 - 00:00 CDT
Scheduled - Spectrum Enterprise technicians will be performing the replacement of a fiber enclosure. Affected sites can expect up to 300 minutes of downtime.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Mar 22, 2024 - 14:54 CDT
Charter has requested a three evening maintenance window for a fiber enclosure replacement in Madison. This is night one of that activity. Affected sites should expect downtime of up to 5 hours for this work.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Posted on Apr 11, 2024 - 12:12 CDT
Charter has requested a three evening maintenance window for a fiber enclosure replacement in Madison, WI. This is the second of three windows. Affected sites can expect an outage of up to five hours.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Posted on Apr 11, 2024 - 12:20 CDT
Update - This maintenance has been rescheduled to take place on 5/2/24. All other information remains the same.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 10, 2024 - 12:40 CDT
Scheduled - Spectrum Enterprise technicians will be performing the replacement of a fiber enclosure. Affected sites can expect up to 300 minutes of downtime.




The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Mar 22, 2024 - 14:58 CDT
Update - A second reschedule notification has corrected an error in the original notification. The new reschedule date is 5/2/24.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 10, 2024 - 12:35 CDT
Update - This maintenance has received a reschedule notification, moving the window to 5/1/24.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 10, 2024 - 12:25 CDT
Scheduled - Spectrum Enterprise technicians will be performing the replacement of a fiber enclosure. Affected sites can expect up to 300 minutes of downtime.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Mar 25, 2024 - 09:22 CDT
Charter has requested a three evening maintenance window for a fiber enclosure replacement in Madison, WI. This is the third of three windows. Affected sites can expect an outage of up to five hours.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Posted on Apr 11, 2024 - 12:25 CDT
Spectrum technicians will be performing an operating system upgrade for the La Crosse School District. Affected sites can expect an outage of up to 15 minutes.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Posted on Apr 11, 2024 - 13:56 CDT
Past Incidents
Apr 15, 2024

Unresolved incident: INC0360268 | Town of Grand Chute hard down.

Apr 14, 2024

No incidents reported.

Apr 13, 2024
Resolved - We have received confirmation that techs hare hands off and repairs have been completed. Alarms have remained clear with no further trouble seen since repairs were completed.

Please let us know if any further assitances is needed.

Apr 13, 01:00 CDT
Monitoring - We have received confirmation that techs hare hands off and repairs have been completed. Alarms have remained clear with no further trouble seen since repairs were completed.

Please let us know if any further assitances is needed.

Apr 12, 00:29 CDT
Update - We are now seeing alarms clear and our backbone connections are up, however, we have not yet had confirmation that techs are hands off and repairs are fully complete.

We will update again once we confirm works have finished.

Apr 11, 23:10 CDT
Update - The NOC received an update from the provider. Fiber splicing has started. ETR is still 12:00AM CST.

We will continue to provide updates as they are received.

Apr 11, 21:29 CDT
Update - The NOC received an update from the provider. Splicers are currently on site and are prepping for repairs. They have provided an ETR of 12:00AM CST.

We will continue to provide updates as they are received.

Apr 11, 20:32 CDT
Update - Fiber splicing will be taking place shortly. Current ETR is roughly midnight but we will continue to follow up with field techs to supply the latest updates as they become available.
Apr 11, 19:59 CDT
Update - Work remains ongoing to expose the damaged fibers. The ETA for the splicers to arrive onsite remains between 19:00 and 20:00 CDT.

We will continue to follow up for further updates on repairs.

Apr 11, 18:39 CDT
Investigating - The NOC received an update from the provider.

Construction crews are on site and are digging to expose the fiber. The early estimate is that it will be between 7 and 8 PM before splicers are able to start. An ETR is not yet available.

We will continue to follow up if updates are not received.

Apr 11, 16:48 CDT
Apr 12, 2024
Completed - The scheduled maintenance has been completed.
Apr 12, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 09:00 CDT
Update - WisDOT contractors will be performing fiber splicing activities within an active splice case. This work is not expected to cause any service interruptions, however, potentially affected sites are being sent this informational communication.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 12, 08:45 CDT
Update - WisDOT contractors will be performing fiber splicing activities within an active splice case. This work is not expected to cause any service interruptions, however, potentially affected sites are being sent this informational communication.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 11, 09:00 CDT
Scheduled - WisDOT contractors will be performing fiber splicing activities within an active splice case. This work is not expected to cause any service interruptions, however, potentially affected sites are being sent this informational communication.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 8, 09:01 CDT
Resolved - Greetings,

At this time the Wiscnet NOC observes all related alarms have cleared and connectivity to all affected members has been confirmed.

This ticket will now be Resolved and monitored for an additional 24 hours to confirm stability.

Apr 12, 12:00 CDT
Update - Greetings,

At this time the Wiscnet NOC observes all related alarms have cleared and connectivity to all affected members has been confirmed.

This ticket will now be Resolved and monitored for an additional 24 hours to confirm stability.

Apr 11, 11:57 CDT
Monitoring - Greetings,

At this time the Wiscnet NOC observes all related alarms have cleared and connectivity to all affected members has been confirmed.

This ticket will now be Resolved and monitored for an additional 24 hours to confirm stability.

If you experience any further trouble with your services, please feel free to reach out.

Apr 11, 03:04 CDT
Investigating - Greetings,

We have received alarms indicating multiple Member sites are presently unreachable.
Investigation is underway at this time and further updates will be posted as further information becomes available.

Affected Members : Adam's Friendship, Bowler, Kiel, Lodi, Menominee, Mishicot, Parkview, Portage, Sauk Prairie, and Westfield

Apr 11, 02:27 CDT
Resolved - Greetings, At this time WiscNet NOC is seeing services have restored and no further issues exist. Our ticket will be resolved and if further assistance is required please reach out. Thank you
Apr 12, 10:00 CDT
Monitoring - Greetings, At this time WiscNet NOC is seeing services have restored and no further issues exist. Our ticket will be resolved and if further assistance is required please reach out. Thank you
Apr 11, 09:39 CDT
Update - .
Apr 10, 21:12 CDT
Investigating - Greetings,

Beginning 04/10 19:04 CDT, the WiscNet NOC received alarms indicating that our equipment at your site is unreachable. Please assist our investigation into this event by verifying that equipment on site is powered on a properly cabled. The NOC will hold this case pending your response.

Please contact the WiscNet NOC if you have any further questions. Thank you,

608-442-6761 option 1
noc@wiscnet.net

Apr 10, 19:56 CDT
Apr 11, 2024
Resolved - All members members connections remain stable. The outage was caused by a broadcast storm caused by a loop in the network. Once this was resolved, we also saw improvements on widespread packet loss issue, which has been an ongoing issue for a small subset of members - we are tracking the packet loss issue on this Status Page: https://status.wiscnet.net/incidents/t7408mmn5gmq
Apr 11, 16:10 CDT
Monitoring - The transport provider isolated multiple potential sources of the problem and corrected each. Their team and WiscNet observed sustained recovery of all affected sites. We will continue to monitor for stability and will re-engage with the provider if issues resurface.
Apr 5, 23:30 CDT
Identified - The transport provider has identified an issue on their network causing a core interface to shutdown, they are attempting to resolve the root cause.
Apr 5, 19:27 CDT
Update - Changed the status to critical, added sites which needed components created. Noting GLS (TEACH Network NOC) has ticket 10137563 open for this incident. We are working with GLS and AT&T to identify the issue and will provide updates as they become available.
Apr 5, 16:01 CDT
Investigating - WiscNet is investigating an outage impacting a large number of members. A cause has not yet been identified, but all affected members connect using the TEACH network. We will provide updates here as we get more information.
Apr 5, 15:45 CDT
Completed - The scheduled maintenance has been completed.
Apr 11, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 09:00 CDT
Update - WisDOT contractors will be performing fiber splicing activities within an active splice case. This work is not expected to cause any service interruptions, however, potentially affected sites are being sent this informational communication.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 11, 08:45 CDT
Update - WisDOT contractors will be performing fiber splicing activities within an active splice case. This work is not expected to cause any service interruptions, however, potentially affected sites are being sent this informational communication.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 10, 09:00 CDT
Scheduled - WisDOT contractors will be performing fiber splicing activities within an active splice case. This work is not expected to cause any service interruptions, however, potentially affected sites are being sent this informational communication.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 8, 08:54 CDT
Completed - The scheduled maintenance has been completed.
Apr 11, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 22:00 CDT
Update - WiscNet will be upgrading software on the WiscNet backbone router in Onalaska. Members connecting in Onalaska should expect a 10-15 minute outage starting at 10PM. The long maintenance window is in case there are any issues and the device has to be replaced.

Affected Sites:
Altra Federal Credit Union
Sparts School District
Luther High School



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 10, 21:45 CDT
Update - WiscNet will be upgrading software on the WiscNet backbone router in Onalaska. Members connecting in Onalaska should expect a 10-15 minute outage starting at 10PM. The long maintenance window is in case there are any issues and the device has to be replaced.

Affected Sites:
Altra Federal Credit Union
Sparts School District
Luther High School



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 9, 22:00 CDT
Scheduled - WiscNet will be upgrading software on the WiscNet backbone router in Onalaska. Members connecting in Onalaska should expect a 10-15 minute outage starting at 10PM. The long maintenance window is in case there are any issues and the device has to be replaced.

Affected Sites:
Altra Federal Credit Union
Sparts School District
Luther High School



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 8, 10:31 CDT
Apr 10, 2024
Completed - The scheduled maintenance has been completed.
Apr 10, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 15:30 CDT
Scheduled - WiscNet will be performing network maintenance at Luther High School. Affected sites are expected to be down for up to 30 minutes.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 10, 15:27 CDT
Completed - The scheduled maintenance has been completed.
Apr 10, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 09:00 CDT
Update - WisDOT contractors will be performing fiber splicing activities within an active splice case. This work is not expected to cause any service interruptions, however, potentially affected sites are being sent this informational communication.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 10, 08:45 CDT
Update - WisDOT contractors will be performing fiber splicing activities within an active splice case. This work is not expected to cause any service interruptions, however, potentially affected sites are being sent this informational communication.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 9, 09:00 CDT
Scheduled - WisDOT contractors will be performing fiber splicing activities within an active splice case. This work is not expected to cause any service interruptions, however, potentially affected sites are being sent this informational communication.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 8, 08:43 CDT
Resolved - Maintenance has ended and all alarms have cleared.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Apr 10, 07:00 CDT
Monitoring - Maintenance has ended and all alarms have cleared.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Apr 9, 06:54 CDT
Identified - Notification of an unplanned event affecting your institution:

Member sites are currently affected by fiber repairs in the area being carried out by the provider. The provider has informed the NOC that repair activities will be complete by 06:00 CDT April 9, 2024.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Apr 9, 01:28 CDT
Completed - The scheduled maintenance has been completed.
Apr 10, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 00:00 CDT
Update - Spectrum has informed us of an OS upgrade maintenance for the La Crosse School District. Affected sites can expect to see service interruption of up to 15 minutes during the window.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 9, 23:45 CDT
Update - Spectrum has informed us of an OS upgrade maintenance for the La Crosse School District. Affected sites can expect to see service interruption of up to 15 minutes during the window.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 9, 00:00 CDT
Scheduled - Spectrum has informed us of an OS upgrade maintenance for the La Crosse School District. Affected sites can expect to see service interruption of up to 15 minutes during the window.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Mar 13, 11:01 CDT
Completed - The scheduled maintenance has been completed.
Apr 10, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 00:00 CDT
Update - Spectrum Enterprise technicians will be performing the replacement of a fiber enclosure. Affected sites can expect up to 300 minutes of downtime.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 9, 23:45 CDT
Update - Spectrum Enterprise technicians will be performing the replacement of a fiber enclosure. Affected sites can expect up to 300 minutes of downtime.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 9, 00:00 CDT
Scheduled - Spectrum Enterprise technicians will be performing the replacement of a fiber enclosure. Affected sites can expect up to 300 minutes of downtime.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Mar 25, 09:16 CDT
Completed - The scheduled maintenance has been completed.
Apr 10, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 00:00 CDT
Update - Spectrum Enterprise technicians will be performing the replacement of a fiber enclosure. Affected sites can expect up to 300 minutes of downtime.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 9, 23:45 CDT
Update - Spectrum Enterprise technicians will be performing the replacement of a fiber enclosure. Affected sites can expect up to 300 minutes of downtime.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 9, 00:00 CDT
Scheduled - Spectrum Enterprise technicians will be performing the replacement of a fiber enclosure. Affected sites can expect up to 300 minutes of downtime.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Mar 22, 14:49 CDT
Resolved - Greetings,

The NOC is seeing the service as restored, and the devices on site are reachable. This case will be placed in a resolved state.

Please contact the WiscNet NOC if you have any further questions. Thank you,

608-442-6761 option 1
noc@wiscnet.net

Apr 10, 02:54 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Apr 10, 02:37 CDT
Apr 9, 2024
Completed - The scheduled maintenance has been completed.
Apr 9, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 09:00 CDT
Update - WisDOT contractors will be working within an active splice case. There is no expected impact on available fibers, however potentially affected sites have been notified with this informational communication.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 9, 08:45 CDT
Update - WisDOT contractors will be working within an active splice case. There is no expected impact on available fibers, however potentially affected sites have been notified with this informational communication.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 8, 09:00 CDT
Scheduled - WisDOT contractors will be working within an active splice case. There is no expected impact on available fibers, however potentially affected sites have been notified with this informational communication.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 8, 08:25 CDT
Resolved - The widespread issues with packet loss have been identified and resolved, with the exception of a smaller subset of members which will be tracked on a separate WiscNet page: https://status.wiscnet.net/incidents/t7408mmn5gmq.

WiscNet understands the root cause to be: broadcast loops were identified on different locations within the AT&T and TEACH networks borders. The broadcast loops were caused by migrated sites left with two active circuits (BadgerNet and TEACH). At this point, we will close this Status Page. If you are experiencing problems, please contact WiscNet technical support at 608-442-6761, option 2 or email us at support@wiscnet.net. Thank you for your patience!

Apr 9, 11:54 CDT
Update - The investigating regarding packet loss continues. WiscNet sent a list of members who reported issues to the TEACH Network operations manager for the next steps of troubleshooting to start, possibly at the site level. If you are experiencing problems please contact us at support@wiscnet.net or call us at 608-442-6761, option two to report your issues. Again, the packet loss is sporadic, it happens at different levels, at different times of the day, across all members who use BadgerNet or TEACH to connect to WiscNet. Some see impact, others don't. All parties are working diligently to find the root cause and fix for this issue. Thank you for your patience.
Apr 5, 12:16 CDT
Update - We are continuing to investigate this issue.
Apr 1, 16:43 CDT
Update - WiscNet Engineers continue to see packet loss for multiple members that use the TEACH and BadgerNet transport networks to connect to our backbone. For the last two days, GLS and AT&T technicians have been troubleshooting an outage that impacts a subset of the TEACH network users, and in the process are keeping the more widespread issue of packet loss in mind. We will continue to provide updates on a regular basis until this issue is resolved. Please contact us at support@wiscnet.net or call us at 608-442-6761, option 2.
Mar 29, 11:40 CDT
Update - Our partners are further investigating how configuration rules are handling traffic as it transverses the networks. This issue doesn't appear to significantly impact performance for the majority of our members at this point. We will continue to provide updates until the packet loss stops. Again, if you are experiencing issues, please contact our Support Team at support@wiscnet.net or all us at 608-442-6761 option 2.
Mar 26, 14:08 CDT
Update - The investigations continue. If you are experience any issues and have not reported them to our support team, please do do by sending an email to support@wiscnet.net or by calling us at 608-442-6761, option 2. If outside business hours, please call our NOC at 608-442-6761, option 1
Mar 22, 09:17 CDT
Update - We received update that AT&T engineers plan on doing testing throughout the night to further investigate the packet loss issue. We will continue to post updates to this page as we hear from our partners. Thank you for your patience.
Mar 20, 14:03 CDT
Update - WiscNet apologizes for the delay, We continue to work with our partners in identifying the cause of the widespread packet loss. WiscNet engineers have provided logs which are being reviewed. We will provide updates as we get them. Thank you

We appreciate you understanding in this matter, Thank you for your patience.

WiscNet

Mar 19, 16:45 CDT
Update - Unfortunately, this issue remains under investigation. WiscNet has provided logs of our monitoring system to our partners and have opened a general trouble ticket to track the update on the investigation of this widespread issue. The update as off minutes ago is that GLS has escalated the ticket to engineers.

What we know: the packet loss affects different sites at different times of the days and at different impact. It is very important that you contact us if you are experiencing problems so that we can isolate any possible issues with our side of things, and open an individual trouble case with the GLS help desk to further investigate the transport network. Please contact us at support@wiscnet.net or call us at 608-442-6761 option 2 if you are experiencing any problems.

Thank you for your collaboration and patience.

WiscNet

Mar 19, 10:43 CDT
Update - Hello,

WiscNet is investigating the ongoing issue and is working with our partners to find the exact location of the loss of traffic.


We will be posting the findings from our partners at least once a day, please stay tuned. Thank you for your patience.


If the issue for some reason changes greatly in further degradation or a return to expected results, please reach out to WiscNet Support.


If observations or concerns are found outside business hours, please reach out to the WiscNet NOC.


---------------------------------------------------------------------------------------------------------------------------------------------------

WiscNet Support;

Hours: 7:45 AM - 4:45 PM (M-F)
Phone: (608)-442-6761 ext. 2
Email: support@wiscnet.net


WiscNet NOC;

Hours: M - F, 24x7
Phone: (608)-442-6761 ext. 1
Email: noc@wiscnet.net

Mar 15, 12:27 CDT
Investigating - Greetings,

Please be advised that we are currently investigating network issues regarding service issues. We will provide updates as they become available.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

Mar 14, 13:02 CDT
Completed - The scheduled maintenance has been completed.
Apr 9, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 00:00 CDT
Update - Spectrum engineers will be will be performing fiber OS upgrade activities during this window.
All affected members should expect a downtime of up to 120 minutes.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 8, 23:45 CDT
Update - Spectrum engineers will be will be performing fiber OS upgrade activities during this window.
All affected members should expect a downtime of up to 120 minutes.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 8, 00:00 CDT
Scheduled - Spectrum engineers will be will be performing fiber OS upgrade activities during this window.
All affected members should expect a downtime of up to 120 minutes.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Mar 12, 12:15 CDT
Completed - The scheduled maintenance has been completed.
Apr 9, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 00:00 CDT
Update - Spectrum has informed us of an OS upgrade maintenance in the Harvard, IL area. Affected sites can expect to see service interruption of up to 120 minutes during the window.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 8, 23:45 CDT
Update - Spectrum has informed us of an OS upgrade maintenance in the Harvard, IL area. Affected sites can expect to see service interruption of up to 120 minutes during the window.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 8, 00:00 CDT
Scheduled - Spectrum has informed us of an OS upgrade maintenance in the Harvard, IL area. Affected sites can expect to see service interruption of up to 120 minutes during the window.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Mar 12, 12:09 CDT
Apr 8, 2024
Apr 7, 2024
Resolved - The NOC has confirmed the issue affecting your services has been resolved and remain stable. This incident is being resolved and will be closed in 24 hours . If you are experiencing further issues, please reach out to us.
Apr 7, 16:27 CDT
Update - The NOC has confirmed the issue affecting your services has been resolved, and we continue to monitor for stability with carrier. If you are experiencing further issues, please reach out to us.

Thank you for your patience in this matter.
Wiscnet Noc
608-442-6761, Opt 1

Apr 5, 11:14 CDT
Monitoring - The NOC has confirmed the issue affecting your services has been resolved, and we continue to monitor for stability with carrier. If you are experiencing further issues, please reach out to us.

Thank you for your patience in this matter.
Wiscnet Noc
608-442-6761, Opt 1

Apr 4, 17:02 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on-site at St. Mary Catholic School . We have engaged our partner provider and they are currently investigating the issue.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

Apr 3, 17:30 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on-site. We are still invstigating. Updates to come shortly.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Apr 3, 10:06 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on-site. We are still invstigating. Updates to come shortly.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Apr 3, 09:58 CDT
Update - Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on-site. We are still invstigating. Updates to come shortly.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Apr 3, 09:40 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on-site. We are actively investigating the event. Updates to come shortly.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Apr 3, 09:23 CDT
Apr 6, 2024

No incidents reported.

Apr 5, 2024
Resolved - We are now seeing all alarms clear and services restored. We're holding our ticket 24 hours to monitor the connections for stability; please reach out to us if you continue to experience any further issues in that time.

608-442-6761 option 1

Apr 5, 22:00 CDT
Monitoring - We are now seeing all alarms clear and services restored. We're holding our ticket 24 hours to monitor the connections for stability; please reach out to us if you continue to experience any further issues in that time.

608-442-6761 option 1

Apr 4, 21:47 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Apr 4, 16:02 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Apr 4, 14:37 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Apr 4, 09:51 CDT
Update - The WiscNet NOC is not able to reach your device onsite. Please verify power and equipment and advise of any known outages or maintenance events that may be causing this alarm.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Apr 4, 08:28 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Apr 4, 06:43 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Apr 3, 23:55 CDT
Monitoring - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Apr 3, 22:25 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Apr 3, 18:55 CDT
Update - No new updates have been received from the member and device remains unreachable. The NOC is holding for power and equipment verification.
Apr 3, 17:19 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Apr 3, 15:18 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Apr 3, 13:04 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Apr 3, 10:02 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Apr 3, 08:33 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Apr 3, 05:46 CDT
Resolved - We are now seeing the device is back online, having recovered from power. This incident will be resolved.
Apr 5, 15:00 CDT
Update - We are now seeing the device is back online, having recovered from power. This incident will be resolved.
Apr 4, 14:07 CDT
Update - We are now seeing the device is back online, having recovered from power. This incident will be resolved.
Apr 4, 09:36 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Apr 4, 06:19 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Apr 4, 04:46 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Apr 4, 02:56 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Apr 4, 01:37 CDT
Update - .
Apr 4, 00:15 CDT
Monitoring - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Apr 3, 22:43 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Apr 3, 21:22 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Apr 3, 17:34 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

Apr 3, 15:56 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Apr 3, 14:33 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Apr 3, 00:34 CDT
Monitoring - We are now seeing all alarms associated to your site as clear, and all connections are back up. We're monitoring this service an additional 24 hours for stability; please reach out to us if you experience any further service disruptions in that time.

608-442-6761 opt 1

noc_incidents@wiscnet.net

Apr 2, 22:42 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Apr 2, 19:48 CDT
Resolved - The WiscNet NOC has observed alarms clear and are able to access your device. The device has recently restarted which indicates potential issues with the power supply onsite. We are resolving our ticket and will monitor for 24 hours before the ticket is closed. Please advise of any known power issues that may be causing these alarms.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Apr 5, 13:00 CDT
Update - The WiscNet NOC has observed alarms clear and are able to access your device. The device has recently restarted which indicates potential issues with the power supply onsite. We are resolving our ticket and will monitor for 24 hours before the ticket is closed. Please advise of any known power issues that may be causing these alarms.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Apr 4, 12:04 CDT
Update - The WiscNet NOC has observed alarms clear and are able to access your device. The device has recently restarted which indicates potential issues with the power supply onsite. We are resolving our ticket and will monitor for 24 hours before the ticket is closed. Please advise of any known power issues that may be causing these alarms.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Apr 4, 09:30 CDT
Update - We are once again seeing service down to your location. Please verify that all power and equipment onsite is functioning, or let us know if this is down due to any internal maintenance on your end.

608-442-6761 opt 1

Apr 3, 22:53 CDT
Update - We are once again seeing service down to your location. Please verify that all power and equipment onsite is functioning, or let us know if this is down due to any internal maintenance on your end.

608-442-6761 opt 1

Apr 3, 21:25 CDT
Update - We are once again seeing service down to your location. Please verify that all power and equipment onsite is functioning, or let us know if this is down due to any internal maintenance on your end.

608-442-6761 opt 1

Apr 3, 17:25 CDT
Update - We are once again seeing service down to your location. Please verify that all power and equipment onsite is functioning, or let us know if this is down due to any internal maintenance on your end.

608-442-6761 opt 1

Apr 3, 15:47 CDT
Update - We are once again seeing service down to your location. Please verify that all power and equipment onsite is functioning, or let us know if this is down due to any internal maintenance on your end.

608-442-6761 opt 1

Apr 3, 14:23 CDT
Update - We are once again seeing service down to your location. Please verify that all power and equipment onsite is functioning, or let us know if this is down due to any internal maintenance on your end.

608-442-6761 opt 1

Apr 3, 12:16 CDT
Update - We are once again seeing service down to your location. Please verify that all power and equipment onsite is functioning, or let us know if this is down due to any internal maintenance on your end.

608-442-6761 opt 1

Apr 3, 09:51 CDT
Update - We are once again seeing service down to your location. Please verify that all power and equipment onsite is functioning, or let us know if this is down due to any internal maintenance on your end.

608-442-6761 opt 1

noc_incidents@wiscnet.net

Apr 2, 23:29 CDT
Monitoring - We are now seeing all alarms associated to your site as clear, and all connections are back up. We're monitoring this service an additional 24 hours for stability; please reach out to us if you experience any further service disruptions in that time.

608-442-6761 opt 1

noc_incidents@wiscnet.net

Apr 2, 22:28 CDT
Update - .
Apr 2, 20:41 CDT
Investigating - Greetings,

Beginning today 04/02 at 19:01 CDT, the WiscNet NOC received alarms indicating that equipment at your location is no longer reachable. We have confirmed that we are unable to ping the relevant equipment.

In order to facilitate further investigation, please verify Layer1 to the gear on site and advise. The NOC will hold pending your response.

Please contact the WiscNet NOC if you have any further questions. Thank you,

608-442-6761 option 1
noc@wiscnet.net

Apr 2, 19:28 CDT
Completed - The scheduled maintenance has been completed.
Apr 5, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 00:00 CDT
Update - Midwest Fiber Networks fiber splicers will be performing a fiber relocation in the Glendale, WI area. Affected sites can expect up to 360 minutes of downtime.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 4, 23:45 CDT
Update - Midwest Fiber Networks fiber splicers will be performing a fiber relocation in the Glendale, WI area. Affected sites can expect up to 360 minutes of downtime.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 4, 00:00 CDT
Scheduled - Midwest Fiber Networks fiber splicers will be performing a fiber relocation in the Glendale, WI area. Affected sites can expect up to 360 minutes of downtime.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Mar 25, 13:35 CDT
Completed - The scheduled maintenance has been completed.
Apr 5, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 00:00 CDT
Update - Engineers will be performing an planned fiber maintenance activities during this backup window.
All affected members should expect a downtime of up to 180 minutes.
A separate notice has been sent out for the primary night.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 4, 23:45 CDT
Update - Engineers will be performing an planned fiber maintenance activities during this backup window.
All affected members should expect a downtime of up to 180 minutes.
A separate notice has been sent out for the primary night.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 4, 00:00 CDT
Scheduled - Engineers will be performing an planned fiber maintenance activities during this backup window.
All affected members should expect a downtime of up to 180 minutes.
A separate notice has been sent out for the primary night.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Mar 22, 09:51 CDT
Apr 4, 2024
Resolved - The ticket returned due to alarms clearing. The NOC was able to reach the device on site. Alarms are clear and all ports are up. Resolving ticket and monitoring for 24 hours.
Apr 4, 22:00 CDT
Monitoring - The ticket returned due to alarms clearing. The NOC was able to reach the device on site. Alarms are clear and all ports are up. Resolving ticket and monitoring for 24 hours.
Apr 3, 21:52 CDT
Update - .
Apr 3, 20:35 CDT
Investigating - The WiscNet NOC is still seeing multiple devices unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions. 608-442-6761 option 1

Apr 3, 19:06 CDT
Resolved - Greetings,

Please be advised that we have verified that all services have been restored.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Apr 4, 16:00 CDT
Monitoring - Greetings,

Please be advised that we have verified that all services have been restored.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Apr 3, 15:37 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Apr 3, 13:41 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

Apr 3, 11:11 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Apr 3, 09:29 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Apr 3, 09:25 CDT
Resolved - At this time all associated alarms have cleared and no further issues exist. This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.
Apr 4, 15:00 CDT
Update - At this time all associated alarms have cleared and no further issues exist. This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.
Apr 3, 14:14 CDT
Update - The NOC has been advised the Southern Door County School District is impacted by a Power Outage. Once power is restored the NOC will re-investigate this event.
Apr 3, 11:54 CDT
Monitoring - The NOC has been advised the Southern Door County School District is impacted by a Power Outage. Once power is restored the NOC will re-investigate this event.
Apr 3, 09:36 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Apr 3, 06:16 CDT
Resolved - At this time the NOC has confirmed alarms are clear and no further issues exist. This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems
Apr 4, 14:00 CDT
Monitoring - At this time the NOC has confirmed alarms are clear and no further issues exist. This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems
Apr 3, 13:14 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Apr 3, 10:02 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Apr 3, 07:54 CDT
Resolved - Greetings,

Please be advised that we have verified that all services have been restored.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

Apr 4, 10:00 CDT
Monitoring - Greetings,

Please be advised that we have verified that all services have been restored.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

Apr 3, 09:46 CDT
Update - The WiscNet NOC is currently holding this ticket pending member verification of power and equipment.

Please contact the NOC via phone or email to advise of any power outage or equipment issues at your site, or that power and equipment has been verified OK.

Apr 3, 06:31 CDT
Investigating - The WiscNet NOC has received alarms that indicate our member's site at Oconto Falls SD has become unreachable.

Please verify there is power to the site, all equipment at the site is properly powered on, and all cabling is securely connected.

At this time the NOC continues to investigate and isolate the problem.

Apr 3, 05:46 CDT
Completed - The scheduled maintenance has been completed.
Apr 4, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 00:00 CDT
Update - Engineers will be performing an planned fiber maintenance activities during this primary window.
All affected members should expect a downtime of up to 180 minutes.
A separate notice will be sent out for the backup night.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 3, 23:45 CDT
Update - Engineers will be performing an planned fiber maintenance activities during this primary window.
All affected members should expect a downtime of up to 180 minutes.
A separate notice will be sent out for the backup night.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Apr 3, 00:00 CDT
Update - Engineers will be performing an planned fiber maintenance activities during this primary window.
All affected members should expect a downtime of up to 180 minutes.
A separate notice will be sent out for the backup night.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Mar 22, 09:50 CDT
Scheduled - Engineers will be performing an planned fiber maintenance activities during this primary window.
All affected members should expect a downtime of up to 180 minutes.
A separate notice will be sent out for the backup night.



The notice above is being re-posted in efforts to better inform the WiscNet membership and should not be taken as authoritative. Please contact the provider of the service directly with any questions. If your provider is BadgerNet, please contact the BadgerNet NOC.

Mar 22, 09:47 CDT
Apr 3, 2024
Resolved - Greetings,

Today 04/02 at 22:13 CDT, the WiscNet NOC confirmed the equipment at your location is reachable again. NOC will resolve this ticket and monitor for stability.

Please contact the WiscNet NOC if you have any further questions. Thank you,

608-442-6761 option 1
noc@wiscnet.net

Apr 3, 23:00 CDT
Monitoring - Greetings,

Today 04/02 at 22:13 CDT, the WiscNet NOC confirmed the equipment at your location is reachable again. NOC will resolve this ticket and monitor for stability.

Please contact the WiscNet NOC if you have any further questions. Thank you,

608-442-6761 option 1
noc@wiscnet.net

Apr 2, 22:22 CDT
Investigating - Greetings,

Beginning today 04/02 at 19:55 CDT, the WiscNet NOC received alarms indicating that equipment at your location is no longer reachable. We have confirmed that we are unable to ping the relevant equipment.

In order to facilitate further investigation, please verify Layer1 to the gear on site and advise. The NOC will hold pending your response.

Please contact the WiscNet NOC if you have any further questions. Thank you,

608-442-6761 option 1
noc@wiscnet.net

Apr 2, 20:43 CDT
Resolved - Issue traced to a LAN connection plugged into the incorrect port. Once LAN was moved to correct port, connection was restored.
Apr 3, 12:38 CDT
Update - GLS techs are working with Raymond School District to schedule troubleshooting.
Apr 3, 08:45 CDT
Investigating - Raymond School District lost TEACH Network connectivity. AT&T/GLS technicians are investigating this incident and we will provide more information as it becomes available. If you have questions, please contact our Support team at support@WiscNet.net or 608-442-6761, option 2.
Apr 2, 15:44 CDT
Apr 2, 2024
Resolved - This incident has been resolved.
Apr 2, 08:33 CDT
Update - The WiscNet NOC is now seeing connection to site equipment as up. Be advised cause of this event appears to be loss of power to onsite equipment. At this time as connection is restored and devices recovered this case will be resolved.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Apr 1, 08:57 CDT
Monitoring - The NOC is seeing the site as restored and reachable. This case will be placed in a resolved state.
Apr 1, 08:11 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Apr 1, 07:34 CDT
Resolved - This incident has been resolved.
Apr 2, 08:32 CDT
Monitoring - The NOC is seeing your site as restored and reachable. This case will be resolved.
Apr 1, 09:54 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Apr 1, 09:31 CDT
Resolved - This incident has been resolved.
Apr 2, 08:32 CDT
Monitoring - Resolved.
Apr 1, 16:52 CDT
Update - Greetings,

The NOC has been made aware of an active outage taking place which is affecting your service. At this time, the NOC is working directly with our local provider to restore your services as quickly as possible with Investigation still underway. Once further details are provided, the NOC will ensure to forward those over for your review. Please continue to stand by as we Investigate the cause of the outage.

Respectfully,
WiscNet NOC

Mar 28, 10:12 CDT
Identified - Greetings,

The NOC has been made aware of an active outage taking place which is affecting your service. At this time, the NOC is working directly with our local provider to restore your services as quickly as possible with Investigation still underway. Once further details are provided, the NOC will ensure to forward those over for your review. Please continue to stand by as we Investigate the cause of the outage.

Respectfully,
WiscNet NOC

Mar 28, 09:50 CDT
Update - - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible. In the meantime, we are also engaging the provider to check their circuit.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

Mar 28, 09:12 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on-site. Please verify power and equipment on site as soon as possible. In the meantime, we are also engaging the provider to check their circuit.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

Mar 28, 08:50 CDT
Monitoring - We are now seeing the connection is back up. Our device has not lost power, and logs show link down events on our uplink interface. This case will be resolved to monitor for 24 hours.
Mar 27, 14:34 CDT
Update - The WiscNet NOC is currently seeing that devices are back up and reachable at this time. We continue to investigate this event. Updates to come shortly.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Mar 27, 14:24 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible. In the meantime, we are also engaging the provider to check their circuit.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Mar 27, 14:13 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible. In the meantime, we are also engaging the provider to check their circuit.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Mar 27, 13:49 CDT
Resolved - This incident has been resolved.
Apr 2, 08:31 CDT
Monitoring - We are seeing all services up and stable now for at least 1 hour and this outage appears to be resolved. We are holding our ticket a final 24 hours to monitor for stability before closing.

Please reach out to the NOC if you continue to experience any further issues with your service.

608-442-6761 opt 1

noc_incidents@wiscnet.net

Apr 1, 21:22 CDT
Update - We have received an update reporting everything is back up. Please verify you see your services back up.

Thank you,
WiscNet NOC

Apr 1, 19:46 CDT
Update - We are continuing to investigate this issue.
Apr 1, 18:43 CDT
Update - Greetings,

The NOC continues to escalate with our provider for udpates on this case. At this time, there are no further details to share.

Once new information becomes available, we will update you accordingly.

Please contact the WiscNet NOC if you have any further questions.

Thank you,

608-442-6761 option 1
noc@wiscnet.net

Apr 1, 17:19 CDT
Update - Greetings,

The WiscNet NOC has recently escalated with our partner.
They are currently arranging a dispatches for multiple sites as this event impacted about 6 members.
We apologize for this delay but assure you that we are escalating this case with urgency.

Further updates will be provided as they are received.

Thank you

Apr 1, 15:41 CDT
Update - Greetings,

The WiscNet NOC has recently escalated with our partner.
They are currently arranging a dispatches for multiple sites as this event impacted about 6 members.
We apologize for this delay but assure you that we are escalating this case with urgency.

Further updates will be provided as they are received.

Thank you

Apr 1, 14:11 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. We will continue to investigate to isolate the cause of the disruption.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Apr 1, 13:07 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. We will continue to investigate to isolate the cause of the disruption.

Please contact the WiscNet NOC if you have any further questions.

Apr 1, 11:32 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. We will continue to investigate to isolate the cause of the disruption.

Please contact the WiscNet NOC if you have any further questions.

Apr 1, 10:04 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. We will continue to investigate to isolate the cause of the disruption.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Apr 1, 09:47 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Apr 1, 08:17 CDT
Investigating - We are investigating an outage impacting service at Dodgeland SD. The provider has been engaged, and indicated their services are up. Please verify power to the WiscNet and carrier equipment on site, and let us know if any further assistance is needed.
Mar 30, 10:44 CDT
Resolved - This incident has been resolved.
Apr 2, 08:31 CDT
Update - Ticket returned after resolution due to an auto-reply. Re-resolving the case.
Apr 1, 23:22 CDT
Update - Resolved.
Apr 1, 16:40 CDT
Update - The WiscNet NOC is currently seeing your device onsite as unreachable. Please verify power and equipment when possible.

Please contact the WiscNet NOC if you have any further questions.

Mar 31, 14:13 CDT
Update - The WiscNet NOC is currently seeing your device onsite as unreachable. Please verify power and equipment when possible.

Please contact the WiscNet NOC if you have any further questions.

Mar 31, 06:45 CDT
Update - .The WiscNet NOC is currently seeing your device onsite as unreachable. Please verify power and equipment when possible.

Please contact the WiscNet NOC if you have any further questions.

Mar 30, 22:25 CDT
Update - The WiscNet NOC is currently seeing your device onsite as unreachable. Please verify power and equipment when possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Mar 30, 10:25 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Mar 29, 15:55 CDT
Monitoring - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

Mar 29, 12:02 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Mar 28, 03:37 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Mar 28, 00:18 CDT
Monitoring - The WiscNet NOC is seeing all devices up and running with no issues. We will be resolving this ticket.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Mar 27, 05:00 CDT
Update - The WiscNet NOC is currently seeing multiple devices return online on site. Please confirm services are online.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Mar 27, 03:23 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Mar 27, 01:51 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Mar 27, 00:29 CDT
Resolved - Around 7-8 pm on Monday April 1st, the schools regained connectivity. We are working with AT&T to obtain a Reason For Outage report. Thank you for your patience and help through this issue.
Apr 2, 08:30 CDT
Investigating - On Friday, 3/29/24, several TEACH sites went down and their issues were not resolved when the widespread outage was fixed. GLS is working on dispatching technicians to the affected sites to inspect the on-site hardware. We’re working with the members on their availability to let technicians into the locations. AT&T engineers are also investigating the issue at the network level.
Apr 1, 16:08 CDT
Apr 1, 2024
Resolved - There has not been a recurrence in the power disruption, and we consider this incident resolved. Please reach out to support@wiscnet.net if you have questions or concerns.
Apr 1, 17:10 CDT
Update - We are continuing to monitor for any further issues.
Mar 28, 08:15 CDT
Monitoring - WiscNet technicians observed hub device r-uwparkside-hub, and members connected to this site, briefly lose connectivity between approximately 7:10am and 7:40am. The cause has been isolated to a power outage at the hub site, we will continue to monitor connectivity/power and update if the situation changes.
Mar 28, 08:15 CDT
Resolved - This incident has been resolved. We are tracking the widespread packet loss issue in this status page - INC0341032 | WiscNet | Multiple sites Impacted | PacketLoss - https://status.wiscnet.net/incidents/hg7p7wn7m4c4. Please see that incident for further updates on the packet loss issue.
Apr 1, 16:47 CDT
Monitoring - After the reboot of the Ciena equipment by AT&T engineers, most sites regained connectivity, but we are still seeing packet loss at various degrees. The packet loss is widespread and it involves more schools. The work will continue and updates will become available on a regular basis.
Apr 1, 11:51 CDT
Update - We are continuing to work on a fix for this issue.
Apr 1, 10:37 CDT
Update - We are continuing to work on a fix for this issue.
Apr 1, 10:30 CDT
Update - Just as we asked you to prepare for the worst-case scenario, there is a significant update. Alarms started to clear after AT&T rebooted Ciena equipment. However, monitoring and troubleshooting of ongoing packet loss and members who are still down will continue through Monday. We will provide updates throughout the day.

If you are experiencing issues or have any questions, please contact our Support Team at support@wiscnet.net or call 608-442-6761 option 2.

Thank you again for your patience
The WiscNet Team

Mar 31, 16:56 CDT
Update - Dear WiscNet Members

GLS and multiple ATT teams continue to narrow down the source of the problem. At this point they see broadcast ARP packets being lost between two Juniper routers deep within the TEACH/ATT network. There are reportedly Ciena devices on that path also. Both vendor’s support desks have been engaged. As troubleshooting continues today, there may be additional instability in the TEACH network as more drastic measures are attempted, such as rebooting core devices.

While the symptoms shared in prior updates remain consistently repeatable, there is no clear idea as of Sunday at 1:30 pm what the solution will be or how long it will take to find it. At this point we want affected members to know we suspect the problem may well continue into Monday and to prepare accordingly.

Please know that WiscNet is doing everything we can to assist ATT and GLS in finding a resolution. All parties have been on day long calls well into the night looking at enormous logs from several different points in the network. Members have been on-site during their spring break to let technicians in to offer onsite visibility. All angles are being covered. Yet here we are. This is certainly an unprecedented situation.

We will continue to keep you posted throughout the day, even if there is no progress so you know where the situation stands. Thank you for your understanding.

If you have any questions between now and Monday when we are back in the office, please don't hesitate to call our 24x7 NOC and leave a message with so we can get back to you as soon as possible.

Thank You
The WiscNet Team

Mar 31, 14:16 CDT
Update - Dear WiscNet Members

GLS and multiple ATT teams continue to narrow down the source of the problem. At this point they see broadcast ARP packets being lost between two Juniper routers deep within the TEACH/ATT network. There are reportedly Ciena devices on that path also. Both vendor’s support desks have been engaged. As troubleshooting continues today, there may be additional instability in the TEACH network as more drastic measures are attempted, such as rebooting core devices.

While the symptoms shared in prior updates remain consistently repeatable, there is no clear idea as of Sunday at 1:30 pm what the solution will be or how long it will take to find it. At this point we want affected members to know we suspect the problem may well continue into Monday and to prepare accordingly.

Please know that WiscNet is doing everything we can to assist ATT and GLS in finding a resolution. All parties have been on day long calls well into the night looking at enormous logs from several different points in the network. Members have been on-site during their spring break to let technicians in to offer onsite visibility. All angles are being covered. Yet here we are. This is certainly an unprecedented situation.

We will continue to keep you posted throughout the day, even if there is no progress so you know where the situation stands. Thank you for your understanding.

If you have any questions between now and Monday when we are back in the office, please don't hesitate to call our 24x7 NOC and leave a message with so we can get back to you as soon as possible.

Thank You
The WiscNet Team

Mar 31, 14:10 CDT
Update - AT&T and GLS engineers have discovered that some unicast traffic is unable to traverse the entire transport network and that some MAC addresses are flapping between VPLS paths. These are symptoms and the root cause is still being investigated. Packet captures are being performed across the path in an attempt to isolate the issue.
Mar 30, 20:00 CDT
Update - Tier 3 AT&T, GLS, router vendor support staff, and WiscNet teams continue to work to identify the root cause of the issue. Down circuits are still experiencing a lack of end-to-end connectivity. Packet captures are being run on each piece of equipment along the paths to attempt to identify the root cause. Troubleshooting with all players will continue Saturday morning.
Mar 29, 21:47 CDT
Update - GLS & AT&T engineers have further escalated the situation in their organizations and opened a high-severity ticket with the equipment manufacturer. All parties continue to troubleshoot the situation. Thank you for your patience during this difficult situation. Please contact our NOC at 608-442-6761, option 1 if you have questions over the weekend.
Mar 29, 17:33 CDT
Update - GLS and AT&T engineers continue to dive into the network configuration to find where the issue with irregular packet forwarding resides. A technician has been dispatched to one of the impacted schools to add a layer of onsite troubleshooting to the investigation. We will continue to provide updates throughout this process until resolution. Thank you for your patience through this difficult situation. Please contact us at support@wiscnet.net or call us at 608-442-6761 option 2 if you have any questions.
Mar 29, 10:29 CDT
Update - .
Mar 28, 20:19 CDT
Update - Greetings,

Investigation into this outage remains ongoing at this time. The NOC has engaged WiscNet's Engineering team for further assistance / review, and we continue to follow up- and escalate with our partner provider regularly for updates on their investigation.

Thank you for your continued patience as we work to resolve this issue.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

Mar 28, 19:54 CDT
Identified - GLS and AT&T technicians have identified irregular packet forwarding behavior on TEACH circuits and have been able to replicate the issue. Technicians continue to troubleshoot to isolate the root cause of the issue. We are looking for volunteers in rebooting equipment on site and/or meeting an ATT technician for further troubleshooting Please contact our support team 608-442-6761 option 2 so we can help coordinate. Thank you!
Mar 28, 19:17 CDT
Update - The conference call is still in progress. The engineers continue to take deep dives into many configuration layers of the network in search of the reason for the loss of service. At this time, the outage is still ongoing with no ETA for resolution. We are deeply sorry for the impact to our members and their users, staff, faculty and users. We are doing the best we can to assist all parties in solving this problem. Again, please contact our Support Team at support@wiscnet.net or call us at 608-442-6761, option two with questions and concerns. We are truly grateful for your understanding and patience.
Mar 28, 16:47 CDT
Update - Several engineers meeting on a conference call, 2:30 this afternoon. This post will continue to be updated. Thank you for much again, for your patience.
Please contact our Support Team at 608-442-6761 option 2 or email us at support@wiscnet.net with questions or comments about this service interruption.

Mar 28, 14:17 CDT
Update - Engineers from GLS and WiscNet have been systematically checking the several points within the network. Presently, moving towards the AT&T Core network. We will continue to provide updates. Thank you for your patience. You may also all email or call us at 608-442-6761 option 2.
Mar 28, 13:09 CDT
Update - The list of sites was updated to include all of the sites affected by this incident, WiscNet staff are investigating and will update this incident as we have more information.
Mar 28, 10:08 CDT
Update - Greetings,

The NOC has been made aware of an active outage taking place which is affecting your service. At this time, the NOC is working directly with our local provider to restore your services as quickly as possible with Investigation still underway. Once further details are provided, the NOC will ensure to forward those over for your review. Please continue to stand-by as we Investigate cause of outage.

Respectfully,
WiscNet NOC

Mar 28, 09:55 CDT
Update - Greetings,

The NOC has been made aware of an active outage taking place which is affecting your service. At this time, the NOC is working directly with our local provider to restore your services as quickly as possible with Investigation still underway. Once further details are provided, the NOC will ensure to forward those over for your review. Please continue to stand-by as we Investigate cause of outage.

Respectfully,
WiscNet NOC

Mar 28, 09:53 CDT
Investigating - Greetings,

The NOC has been made aware of an active outage taking place which is affecting your service. At this time, the NOC is working directly with our local provider to restore your services as quickly as possible with Investigation still underway. Once further details are provided, the NOC will ensure to forward those over for your review. Please continue to stand-by as we Investigate cause of outage.

Respectfully,
WiscNet NOC

Mar 28, 09:36 CDT
Resolved - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Apr 1, 13:59 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Apr 1, 13:25 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Apr 1, 09:36 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Mar 30, 03:35 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Mar 30, 00:33 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Mar 29, 22:48 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Mar 29, 20:31 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Mar 29, 18:28 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

Mar 29, 16:49 CDT
Resolved - At this time we are still investigating to determine the root cause of the issue.
Apr 1, 13:59 CDT