Investigating - Please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920 regarding the alarms observed on the gateway equipment. If you have any additional questions, please contact WiscNet NOC.
Mar 09, 2026 - 10:21 CDT
Abbotsford School District
Operational
Village of Allouez
Operational
Altra Federal Credit Union
Operational
90 days ago
100.0
% uptime
Today
Altoona City
Operational
Altoona School District
Operational
All Saints Regional Catholic School
Operational
90 days ago
100.0
% uptime
Today
Alverno College
Operational
Appleton Area School District
Operational
Appleton Boys and Girls Club
Operational
City of Appleton
Operational
Appleton Performing Arts Center
Operational
Ashwaubenon School District
Operational
Village of Ashwaubenon
Operational
Auburndale School District
Operational
Aurora University
Operational
Augusta School District
Operational
Baraboo School District
Operational
Barneveld School District
Operational
Village of Bellevue
Operational
90 days ago
100.0
% uptime
Today
City of Beloit
Operational
Beloit College
Operational
Beloit School District
Operational
Berlin Area School District
Operational
Big Foot UHS School District
Operational
Versiti
Operational
City of Brookfield
Operational
Brown County
Operational
Brown County 2 Remote Site
Operational
Brown County 3 Remote Site
Operational
Brown County Jail
Operational
Brown County Law Enforcement
Operational
Brown County New Eye
Operational
Brown County PDCT
Operational
Brown County PDCT 2
Operational
Brown County Public Service Commission
Operational
Cadott Community School District
Operational
Calumet County
Operational
Cameron School District
Operational
Campbellsport School District
Operational
Carroll University
Operational
Carthage College
Operational
CESA 2
Operational
CESA 3
Operational
CESA 10
Operational
Chetek-Weyerhaeuser School District
Operational
Children Hospital and Health System
Operational
Chippewa County
Operational
Chippewa Valley Technical College
Operational
Chippewa Falls Area Unified School District
Operational
Clear Lake School District
Operational
Clinton Community School District
Operational
Cochrane-Fountain City School District
Operational
Colby School District
Operational
Colfax School District
Operational
Cornell School District
Operational
Cudahy School District
Operational
D C Everest Area School District
Operational
Dane County
Operational
City of De Pere
Operational
De Pere School District
Operational
Denmark School District
Operational
Discovery World
Operational
90 days ago
100.0
% uptime
Today
Door County
Operational
Dove Health Care
Operational
Dunn County
Operational
East Troy Community School District
Operational
90 days ago
100.0
% uptime
Today
Eau Claire Area School District
Operational
Eau Claire Catholic Schools
Operational
City of Eau Claire
Operational
Eau Claire County
Operational
Edgerton School District
Operational
Educators Credit Union
Operational
Elk Mound Area School District
Operational
Elkhorn Area School District
Operational
Fall Creek School District
Operational
Family Peace Center
Operational
Fond du Lac Band Reservation
Operational
90 days ago
100.0
% uptime
Today
City of Fond du Lac
Operational
Fond du Lac County
Operational
Fond du Lac School District
Operational
Fort Atkinson School District
Operational
Fox City Performing Arts Center
Operational
Fox Valley Lutheran High School
Operational
Fox Valley Technical College
Operational
City of Franklin
Operational
Franklin Public School District
Operational
Town of Grand Chute
Operational
Grant County
Operational
City of Green Bay
Operational
Green Bay Area School District
Operational
Green Bay Community Church
Operational
Green Lake County
Operational
Greendale School District
Operational
90 days ago
100.0
% uptime
Today
Greendale Village
Operational
90 days ago
100.0
% uptime
Today
City of Greenfield
Operational
Greenfield School District
Operational
Greenwood School District
Operational
Gresham School District
Operational
Hartford UHS School District
Operational
Hartland-Lakeside J3 School District
Operational
Hilbert School District
Operational
HNR School District-Neosho
Operational
HNR School District- Rubicon
Operational
Holy Apostles School
Operational
Holy Hill Area School District
Operational
Howard Village
Operational
Howard-Suamico School District
Operational
Hudson School District
Operational
Inclusa
Operational
Independence First
Operational
Indianhead Federated Library System
Operational
Jackson County
Operational
City of Janesville
Operational
Janesville School District
Operational
90 days ago
100.0
% uptime
Today
Jefferson County
Operational
Jefferson School District
Operational
Kaukauna Area School District
Operational
Kenosha County
Operational
Kenosha County Public Library System
Operational
Kenosha Unified School District
Operational
City of La Crosse
Operational
La Crosse Public Library
Operational
90 days ago
100.0
% uptime
Today
La Crosse School District
Operational
Lac Courte Oreilles Ojibwe University
Operational
90 days ago
100.0
% uptime
Today
School District of Ladysmith
Operational
Lake Holcombe School District
Operational
Lakeland University
Operational
Lancaster Community Schools
Operational
90 days ago
100.0
% uptime
Today
Lawrence University
Operational
Lincoln County
Operational
Little Chute Area School District
Operational
Village of Little Chute
Operational
Lomira School District
Operational
Loyal School District
Operational
Luther High School
Operational
Luxemburg-Casco School District
Operational
Madison Area Technical College
Operational
City of Madison
Operational
Madison Metropolitan School District
Operational
Manitowoc Public Utilities
Operational
Manitowoc School District
Operational
Marathon County
Operational
Marcus Center for the Performing Arts
Operational
90 days ago
100.0
% uptime
Today
Marinette City
Operational
Marinette County
Operational
Marinette School District
Operational
Marquette University
Operational
Marshall School District
Operational
City of Marshfield
Operational
Marshfield Unified School District
Operational
Mayville School District
Operational
McDonell Area Catholic School District
Operational
McFarland School District
Operational
Medical College of Wisconsin
Operational
City of Menasha
Operational
Menasha Joint School District
Operational
Town of Menasha
Operational
Menasha Utilities
Operational
Menomonie Area School District
Operational
Meriter Hospital, Inc.
Operational
Messmer Catholic
Operational
Mid-State Technical College
Operational
Mid-State Technical College - Stevens Point
Operational
90 days ago
100.0
% uptime
Today
Mid-Wisconsin Federated Library System
Operational
Middleton-Cross Plains Area School District
Operational
Milwaukee Area Technical College
Operational
Milwaukee Art Museum
Operational
Milwaukee City Housing Authority
Operational
City of Milwaukee
Operational
Milwaukee Institute of Art and Design
Operational
Milwaukee Public Museum
Operational
Milwaukee School of Engineering
Operational
Mineral Point Unified School District
Operational
Mondovi School District
Operational
Monona Grove School District
Operational
Monroe School District
Operational
Montello School District
Operational
Moraine Park Technical College
Operational
Mosinee School District
Operational
Mount Mary University
Operational
90 days ago
100.0
% uptime
Today
Muskego City
Operational
90 days ago
100.0
% uptime
Today
Muskego-Norway School District
Operational
City of Neenah
Operational
Neenah Joint School District
Operational
Neillsville School District
Operational
City of New Berlin
Operational
New Berlin School District
Operational
Nicolet Area Technical College
Operational
Nicolet Federated Library System
Operational
North Central Health Care
Operational
North Fond du Lac School District
Operational
Northeast Wisconsin Technical College
Operational
Northern Waters Library Service
Operational
Northland College
Operational
Northland International University
Operational
Northwood Technical College
Operational
Oak Creek-Franklin Joint School District
Operational
90 days ago
100.0
% uptime
Today
Oconomowoc Area School District
Operational
90 days ago
100.0
% uptime
Today
Oconto County
Operational
90 days ago
100.0
% uptime
Today
Omro School District
Operational
Oshkosh Area School District
Operational
City of Oshkosh
Operational
Osseo-Fairchild School District
Operational
Owen-Withee School District
Operational
Pabst Theater Organization
Operational
90 days ago
100.0
% uptime
Today
Palmyra-Eagle Area School District
Operational
PESI
Operational
Pier Wisconsin
Operational
City of Platteville
Operational
Platteville School District
Operational
Plover Village
Operational
90 days ago
100.0
% uptime
Today
Portage County
Operational
Price County
Operational
Pulaski Community School District
Operational
Rhinelander School District
Operational
Rice Lake Area School District
Operational
Richmond School District
Operational
Ripon Area School District
Operational
River Falls School District
Operational
Rock County
Operational
Rock Prairie Montessori School
Operational
90 days ago
100.0
% uptime
Today
Rosendale-Brandon School District
Operational
Royal Credit Union
Operational
Rubicon J6 School District
Operational
Rural Health Care
Operational
Sacred Heart Hospital
Operational
Sacred Heart Seminary and School of Theology
Operational
90 days ago
100.0
% uptime
Today
St. Augustine University Parish
Operational
St. Francis Xavier Catholic School Systems
Operational
St. Joseph's Hospital
Operational
St Mary's Hospital Medical Center
Operational
90 days ago
100.0
% uptime
Today
St. Mary's Springs Academy
Operational
St. Norbert College
Operational
St. Thomas Aquinas Parish School
Operational
St. Vincent Hospital
Operational
Sevastopol School District
Operational
Sheboygan Area School District
Operational
City of Sheboygan
Operational
Sheboygan County
Operational
Shorewood School District
Operational
90 days ago
100.0
% uptime
Today
Silver Lake College
Operational
Slinger School District
Operational
South Central Library System
Operational
Southern Door County School District
Operational
Southwest Health Center
Operational
Southwest Library System
Operational
90 days ago
100.0
% uptime
Today
Sparta Area School District
Operational
90 days ago
100.0
% uptime
Today
Spencer School District
Operational
Spooner Area School District
Operational
Spooner Health System
Operational
Stanley-Boyd Area School District
Operational
Stevens Point Area Public School District
Operational
City of Stevens Point
Operational
City of Sturgeon Bay
Operational
90 days ago
100.0
% uptime
Today
Village of Suamico
Operational
City of Superior
Operational
SWITCH - Southeastern Wisc Info Tech Exchange
Operational
Thorp School District
Operational
Tomahawk School District
Operational
Trout Lake
Operational
Turtle Lake School District
Operational
UW-Whitewater
Operational
Verona Area School District
Operational
Victory Christian Academy
Operational
90 days ago
100.0
% uptime
Today
Viterbo University
Operational
Washburn County
Operational
Watertown Unified School District
Operational
City of Watertown
Operational
90 days ago
100.0
% uptime
Today
City of Waukesha
Operational
Waukesha County
Operational
Waukesha County Technical College
Operational
Waukesha School District
Operational
Waupaca County
Operational
Waupun School District
Operational
City of Wausau
Operational
Wausau School District
Operational
Wautoma Area School District
Operational
Wauwatosa City
Operational
City of West Allis
Operational
West Allis-West Milwaukee School District
Operational
West De Pere School District
Operational
Western Technical College
Operational
Westosha Special Ed
Operational
Whitefish Bay School District
Operational
City of Whitewater
Operational
Whitewater Unified School District
Operational
Whitnall School District
Operational
Winnebago County
Operational
Winnebago Lutheran Academy
Operational
Winneconne Community School District
Operational
Winnefox Library System
Operational
WiscNet Headquarters
Operational
90 days ago
99.99
% uptime
Today
Wisconsin Center for the Blind and Visually Impaired
Operational
90 days ago
100.0
% uptime
Today
Wisconsin Center District
Operational
90 days ago
100.0
% uptime
Today
Wisconsin Dells School District
Operational
Wisconsin Department of Military Affairs
Operational
State of Wisconsin Dept of Public Instruction
Operational
Wisconsin Department of Transportation
Operational
Wisconsin Economic Development Corporation - Madison
Operational
Wisconsin Economic Development Corporation - Milwaukee
Operational
We are seeing this site has restored as of 9:47 AM CST on 3/9/26.
Mar 9, 10:09 CDT
Investigating -
Hello,
Starting at 6:04AM CST we observed alarms come in indicating the Town of Grand Chute device went down. Can you please verify power and equipment on site?
The Wiscnet NOC has not observed loss of connection to the site router since service restored at 11:09am CST. Please reach out if you have any questions or concerns.
Mar 5, 14:09 CST
Monitoring -
Hello,
Wiscnet NOC observes that our connection to the router was lost at 10:54am CST, and restored at 11:09am CST. We continue to monitor, please reach out if you have any questions or updates regarding the power outage.
Thank you,
Mar 5, 11:17 CST
Investigating -
Hello,
We were notified that there is power loss to Winding Rivers Library's office, and the ETR is currently 1PM. We have observed loss of connection to the router, and are monitoring for restoral. Please reach out if you have any questions.
Mar 5, 11:13 CST
Resolved -
We have observed our device connection restore at 11:01AM CT today.
Mar 5, 11:22 CST
Investigating -
The WiscNet NOC has lost access to our device for West Salem School District at 10:30AM 03/05/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
Mar 5, 10:48 CST
We have observed our device connection restore at 11:07AM CT today.
Mar 5, 11:21 CST
Investigating -
The WiscNet NOC has lost access to our device for CESA 4 at 9:57AM 03/05/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
Mar 5, 10:26 CST
Resolved -
This event has been resolved, if you have any questions about the outage, please reach out to GLS/TEACH and ask for more information on ticket 11996201.
Mar 5, 09:20 CST
Monitoring -
We have opened ticket 11996201 with GLS/TEACH. Circuit has restored at 2:09 AM. We will monitor the situation and see if TEACH is aware of anything that may have taken this site down.
Mar 5, 02:25 CST
Investigating -
We are currently investigating this issue.
Mar 5, 02:00 CST
Upon looking at the device logs onsite, it looks like our alerts were due to a reboot onsite. All services are restored. Please reach out if there are issues or concerns.
Mar 4, 19:46 CST
Update -
Hello,
As of 3:47 PM, we are seeing services restored.
Mar 4, 15:51 CST
Investigating -
The WiscNet NOC has lost access to our device for Benton School District at 3:36 PM CST on 3/4/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Mar 4, 15:48 CST
Update -
The WiscNet NOC has contacted GLS on your behalf and opened ticket #11994276, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Mar 4, 00:11 CST
Investigating -
Hello,
Starting at 11:57 am we observed a loss of connection to your site.
At this time we are requesting onsite power and equipment verification.
Resolved -
This incident has been resolved.
Mar 3, 14:22 CST
Monitoring -
Hello. We have observed our device connection restore at 14:09 CT today. Please reach out if you have lingering issues. Thank you
Mar 3, 14:22 CST
Investigating -
The WiscNet NOC has lost access to our device for Monticello School District on 3/3 at 1:04 PM CT. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Mar 3, 13:30 CST
Completed -
Our partner provider has confirmed they are hands-off, and affected sites are fully recovered in WiscNet's monitoring.
Mar 2, 19:13 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 16:48 CST
Scheduled -
One of WiscNet's partner transport providers will be doing an emergency device replacement at our Eau Claire hub imminently, to remedy the existing incident 2208781 (tracked at https://status.wiscnet.net/incidents/4hplgvc56j89). The exact start of downtime is not yet known, we will update this event with more information when it becomes available.
Mar 2, 16:46 CST
Resolved -
This incident has been resolved.
Mar 2, 19:11 CST
Monitoring -
Hello,
At this time, WiscNet is seeing all services restored.
Please reach out if you have any questions or are experiencing any lingering issues.
Thank you,
Mar 2, 19:08 CST
Update -
Hello,
We have received notice that the field technician on site is currently working to replace the faulty equipment.
The WiscNet NOC and Engineering team are monitoring equipment for restoral and will verify all services once our provider has confirmed the replacement equipment has been installed.
Thank you,
Mar 2, 18:56 CST
Identified -
Hello,
Our provider has a field technician currently on site in Eau Claire, WI. They are working with their engineering team to configure replacement equipment. Once configured, they'll swap the equipment to restore services.
We will confirm once we have a hands-off notice and have confirmed traffic restored for all services.
Thank you,
Mar 2, 17:45 CST
Update -
Hello,
The WiscNet engineering team is working alongside our provider's field team to continue the investigation. As soon as further details become available, another update will be provided.
Thank you,
Mar 2, 16:36 CST
Update -
We continue to follow along with the provider's investigation. Thank you.
Mar 2, 15:55 CST
Update -
We are continuing to monitor and follow along with the provider's investigation. More updates to come as we continue and please reach out if you have any questions or concerns.
Mar 2, 14:43 CST
Update -
At this time we have opened a ticket with the provider who continues investigations. We will continue to provide updates as we learn more. Thank you
Mar 2, 13:43 CST
Update -
We are continuing to investigate this issue.
Mar 2, 13:04 CST
Investigating -
Hello. Starting at approximately 12:30 CT today we observed multiple site devices become unreachable. We are currently working with the provider to gather details and investigation. We will provide additional information in future updates. Thank you.
Mar 2, 13:04 CST
Resolved -
This incident has been resolved.
Feb 27, 14:10 CST
Update -
Hello,
We are seeing the site has restored as of 1:52 PM on 2/27.
Feb 27, 14:09 CST
Investigating -
Hello,
The WiscNet NOC has lost access to our device for Adams-Friendship School District at 11:28 AM on 2/27. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Feb 27, 11:42 CST
We were updated this morning by Mike Eckert that an internal problem had been located and that the issue has been resolved. We will continue to monitor for any further drops.
Feb 27, 10:49 CST
Investigating -
Hello,
We are investigating circuits 401433 and 401434 for the reported BGP drops on 02/26/2026 at 1:46 AM and at 7:50 AM CDT. We will update you when we learn more.
Feb 26, 16:05 CST
At this time the maintenance has been completed, and we are seeing services restored.
Please reach out with any questions.
Thank you,
Feb 27, 07:24 CST
Identified -
Hello,
We observed this site go down shortly after midnight.
We were able to determine that this is impacted by a maintenance our provider is preforming. The window is set to end at 6 am CST, we will follow up after the window to confirm services are restored and the maintenance is hands off.
We are seeing no issues since this circuit came back up. We are closing the ticket. Please let us know if you have any questions.
Thanks,
Feb 26, 19:07 CST
Update -
We are continuing to monitor for any further issues.
Feb 26, 19:06 CST
Monitoring -
Hello,
At 3:24 pm we observed an alarm at Menominee Indian DS 400554. At 3:44 pm the alarm cleared. We will continue to monitor the issue. Please reach out to us with any questions.
After troubleshooting with the provider and our engineering team, they determined there was a bad port upstream on our provider's network. These services have been moved and we've seen restoral.
Feb 26, 18:58 CST
Update -
Hello,
Our provider and WiscNet engineer are onsite and are troubleshooting now.
Thank you,
Feb 26, 16:36 CST
Update -
Hello,
We have a dispatch scheduled with the local provider to inspect the NNI of these sites with one of our WiscNet engineers for further investigation. ETA is between 3-4 PM.
Feb 26, 13:55 CST
Update -
Hello,
Our LEC is planning another dispatch to preform further testing.
No ETA has been provided on the dispatch.
We will continue to reach out and will provide updates as soon as we have them.
Please reach out with any questions.
Thank you,
Feb 26, 06:49 CST
Update -
Hello,
Investigations with our LEC continue at this time.
We have continued to escalate and will continue to do so until this is resolved.
Please reach out with any questions.
Thank you,
Feb 26, 05:49 CST
Update -
Hello,
Investigations with our LEC continue at this time.
We have continued to escalate and will continue to do so until this is resolved.
Please reach out with any questions.
Thank you,
Feb 26, 03:17 CST
Update -
We are continuing to investigate this issue.
Feb 26, 02:22 CST
Update -
Hello,
The LEC's investigations continue at this time.
We have escalated this ticket again to try and expedite the resolution of this outage.
Please reach out with any questions.
Thank you,
Feb 26, 00:41 CST
Update -
Hello,
We're continuing to investigate the LEC's configurations on a core node along this path, we'll continue to update you on our findings.
Feb 25, 23:31 CST
Update -
Hello,
We continue to escalate and push for resolution however we're still working on isolation.
Feb 25, 22:27 CST
Update -
Hello,
The last mile is having us reinvestigate with our engineering team to isolate the issue, more to come.
Feb 25, 20:56 CST
Update -
Hello,
We continue to investigate and escalate this issue with LEC regarding their findings. There still is no ETR.
Thank you,
Feb 25, 19:46 CST
Update -
Hello,
Our engineers have worked with the LEC's field technician and have helped isolate the issue to somewhere upstream with the LEC. They're reviewing their troubleshooting and testing results, they are unable to determine an ETR at this time and we'll continue to push for more information.
Feb 25, 18:05 CST
Update -
Hello,
Our engineering team is still working with the field technician onsite, we cannot determine an ETR at this time, however we'll continue to push for information and resolution.
Feb 25, 17:04 CST
Update -
Hello,
We are still investigating with the local provider. They have dispatched to one of the sites for further troubleshooting with our Engineering team.
Feb 25, 15:13 CST
Update -
Updated affected members list.
Feb 25, 12:05 CST
Update -
The provider continues their investigations and troubleshooting. Their internal teams work to determine the root cause of the issues observed and will update as more information is learned. We will continue to provide updates as we learn more as well. Thank you
Feb 25, 11:04 CST
Update -
Through investigation it was discovered that at the time the local provider restored service to a separate location, we observed multiple other sites display impact. We have informed the local provider of this fact, and they are reviewing their network as we speak.
Feb 25, 09:59 CST
Update -
Hello. We are continuing to work with the local provider as we continue to observe services affected. Currently we have engaged the local provider's engineering department to investigate their network for any issues. We will continue to follow up and update as we learn more information.
Feb 25, 08:51 CST
Update -
Our provider is able to get into their equipment and are seeing the customer handoff port down for Tomahawk and is seeing no issues on their end with Cornell as they're seeing two way MACs. At this time they are requesting further investigation of customer equipment onsite at this time. Please reach out if you have any questions.
Feb 25, 01:06 CST
Update -
Hello,
We have reached out to the provider and they are still investigating. No ETR currently.
Thanks,
Feb 24, 23:25 CST
Update -
Hello,
The LEC is still investigating the core route these connections ride on, they have been unable to obtain an ETR.
Feb 24, 22:13 CST
Update -
Hello,
We've opened a ticket with the local exchange carrier and they have escalated the issue to their engineering team for further investigation. We'll update you on their findings as information becomes available.
Feb 24, 21:12 CST
Investigating -
Hello,
We're investigating an outage affecting your service, if there's any known power or maintenance events please reach out to (608) 442-6761.
Feb 24, 20:11 CST
Resolved -
This incident has been resolved.
Feb 25, 08:31 CST
Investigating -
Good morning,
Upon further investigation, Wiscnet is not observing any current or recent outages for this site on our network. If you are experiencing any further issues or have any further questions please don't hesitate to reach out!
Feb 25, 08:31 CST
Resolved -
Our provider was able to repair the issue and we are seeing this circuit back up again.
Feb 24, 20:30 CST
Update -
Hello,
Our provider has found a failed power supply that they believe to be the issue. There is no ETR at this time.
Feb 24, 19:55 CST
Identified -
Hello,
Our provider has identified a fiber cut that is effecting this service. There is no ETR at this time. We will update you again as soon as we have new information.
Feb 24, 18:45 CST
Investigating -
Hello, we are currently seeing the Monroe School District as down. We will be following up in the morning to confirm power and equipment on site.
Feb 24, 17:48 CST
Resolved -
This incident has been resolved.
Feb 24, 15:28 CST
Monitoring -
Hello. As of 12:33 CT today we observed the device connection, as well as services restore. Please reach out if you need anything, or have any questions or concerns.
Feb 24, 15:28 CST
Update -
Hello,
GLS states they're still trying to confirm LEC information, we're continuing to escalate and push for a resolution.
Thank you,
Feb 23, 23:39 CST
Update -
Hello,
GLS is working with one of their client managers to get updated LEC information, we will continue to push for more information and progress towards a resolution.
Thank you,
Feb 23, 22:32 CST
Update -
Hello,
We continue to push for updates or any information that GLS can provide, they confirm they continue to escalate the issue. Once any information becomes available, we will update you.
Thank you,
Feb 23, 21:18 CST
Update -
Hello,
GLS has internally escalated this matter for further investigation. We have no further information available at this moment.
The WiscNet NOC contacted GLS on your behalf and opened ticket 11981115 last night, for additional information, please reach out to the GLS NOC at 1.866.558.1920. The prior ticket ID was closed, and further tracking will be handled in 11981115.
Thank you,
Feb 23, 20:12 CST
Update -
The WiscNet NOC contacted GLS on your behalf and opened ticket 11980520 last night, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Feb 23, 08:41 CST
Investigating -
We have opened a ticket with teach. Their ticket ID is 11980520
Feb 23, 07:31 CST
The WiscNet NOC observed the site restoring at 2/23/2026 9:54:12 PM.
Feb 24, 08:11 CST
Monitoring -
We are seeing this circuit back up. We will be following up with GLS for an RFO on this.
Feb 23, 22:36 CST
Update -
The GLS provider ticket has been escalated to level 4 and is still pending an update on their investigation.
The WiscNet NOC has contacted GLS on your behalf and opened ticket 11980690, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Feb 23, 21:08 CST
Update -
Hello,
The GLS provider ticket has been escalated to level 3 and is still pending an update on their investigation.
The WiscNet NOC has contacted GLS on your behalf and opened ticket 11980690, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Thank you,
Feb 23, 19:40 CST
Update -
Hello,
The ticket with the GLS provider has been escalated to level 2 and is pending an update on their investigation.
The WiscNet NOC has contacted GLS on your behalf and opened ticket 11980690, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Thank you,
Feb 23, 18:35 CST
Update -
We are continuing to look into this issue and there are open investigations at this time.
Feb 23, 17:23 CST
Update -
The WiscNet NOC has lost access to our device for Southwest Technical College at 09:32 AM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Feb 23, 09:53 CST
Investigating -
We are currently investigating this service which we observed going down at approximately 09:32 AM CST this morning.
Feb 23, 09:50 CST
Upon further investigation, this outage was caused due to an un-notified maintenance being performed by our local carrier. We have seen services stable since 3:32AM CST this morning.
Feb 24, 08:00 CST
Update -
We are seeing these devices down again at this time and are reengaging TEACH.
Feb 24, 03:06 CST
Investigating -
Hello,
Starting at 12:14 am we observed a loss of connection to multiple edge devices.
Resolved -
We are seeing this site as back up and operational. We will continue to monitor the site as normal.
Feb 23, 19:32 CST
Update -
The WiscNet NOC has contacted GLS on your behalf and opened ticket 11981248, for additional information, please reach out to the GLS NOC at 1.866.558.1920. The GLS Engineering team will be reaching out for power verification on site.
Feb 23, 18:30 CST
Investigating -
At 2/23/2026 5:37 PM Central, we became aware of alarm indicating an outage impacting Lakeshore TC - Manitowoc Campus. Circuit 401332.
Feb 23, 18:03 CST
Resolved -
This incident has been resolved.
Feb 23, 18:51 CST
Monitoring -
Hello,
We are observing alarms clear and traffic stable since 2/23/2026 6:00:19 PM Central.
No update from GLS is available on the cause of the outage yet. If one becomes available, we will post it here for your review.
Thank you,
Feb 23, 18:37 CST
Update -
Hello,
The WiscNet NOC has contacted GLS on your behalf and opened ticket 11949281, for additional information, please reach out to the GLS NOC at 1.866.558.1920. The GLS Engineering team is currently involved in investigation for this matter.
Thank you,
Feb 23, 17:47 CST
Investigating -
Hello,
At 2/23/2026 4:44 PM Central, we became aware of alarm indicating an outage impacting Genoa City J2 School District. Circuit 400991.
While we begin an initial investigation, please verify power to the equipment.
Resolved -
This incident has been resolved.
Feb 23, 10:25 CST
Monitoring -
We have heard from the provider and they are hands off, we are currently waiting for an RFO.
Feb 21, 22:38 CST
Update -
GLS/Teach is ongoing in their restoration efforts currently but have not been given a hands-off confirmation so we shall continue to monitor this for now.
Feb 21, 14:49 CST
Identified -
This issue has been identified and is currently being worked on. We have seen services as up without issue since approximately 10:30 AM CST this morning but have not been given the hands-off confirmation that the resolution has been completed yet. We will continue to monitor this.
Feb 21, 13:06 CST
Update -
This issue is currently being investigated by GLS/Teach via their ticket of 11978027. We will continue to provide updates as we learn more.
Feb 21, 11:00 CST
Update -
We are continuing to investigate this issue.
Feb 21, 10:04 CST
Investigating -
We are currently investigating a impact to your services which began at approximately 09:145 AM CST. In the meantime please verify power and equipment on site.
Feb 21, 10:04 CST
On Friday WISCNET was working with the district to test the connection. It restored 3:19:09 PM on Friday, February 20th.
Kind regards,
Feb 23, 08:33 CST
Update -
The WiscNet NOC has lost access to our device for Genoa City J2 School District at 11:02 A.M on 2/20/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC
Feb 20, 11:28 CST
Investigating -
Hello,
We observe the Customer premise equipment at the Genoa City J2 School District currently down. Please verify power to the equipment onsite, and that the equipment has lights.
Feb 20, 11:21 CST