Resolved -
This incident has been resolved.
May 1, 10:47 CDT
Monitoring -
We observed connection to the device restore at 8:41 AM. Please reach out to the WiscNet NOC if you have any issues.
May 1, 10:47 CDT
Investigating -
The WiscNet NOC has lost access to our device for Lakeshore TC - Manitowoc Campus on 5/1 at 8:31 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
May 1, 08:40 CDT
The WiscNet NOC has regained access to our router, and observe an uptime of 16 weeks and 6 days.
Apr 30, 09:25 CDT
Update -
The issues on this circuit has been escalated with GLS.
Apr 29, 05:26 CDT
Investigating -
The WiscNet NOC has lost access to our device for Bridges Library System on 4/28 at 2:15 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Apr 28, 14:25 CDT
This circuit is confirmed to be pending disconnect.
Apr 29, 12:33 CDT
Identified -
Hello,
We have spoken with the transport provider, and they state that this circuit is going to be disconnected. Has any work been done on site, possibly preparing for this disconnect, that would have caused this circuit to go down?
Please reach out to the WiscNet NOC if you have any questions.
Apr 29, 10:16 CDT
Update -
Hello,
While the WiscNet NOC investigates, please verify power to your site and the network equipment. If you have any additional questions, please contact WiscNet NOC.
Apr 29, 09:17 CDT
Investigating -
Hello,
The WiscNet NOC lost access to the router for Housing Authority of the City of Milwaukee at 8:54am CT. We are investigating for a cause and solution.
Apr 29, 09:15 CDT
Resolved -
This incident has been resolved.
Apr 29, 11:16 CDT
Monitoring -
Hello,
Our provider was implemented a configuration change that has restored all services. We're seeing services hold stable since 10:05PM Central.
If you are still experiencing issues, please reach out to the WiscNet NOC.
Thank you,
Apr 23, 22:52 CDT
Update -
Our provider continues their investigation on this outage. There is no ETR at this time. We are continuing to escalate this with the carrier.
Apr 23, 21:05 CDT
Update -
Our provider continues their investigation on this outage. There is no ETR at this time. We are also continuing to escalate this with the carrier to expedite repairs.
Apr 23, 19:14 CDT
Update -
Our provider continues their investigation on this outage. There is still no ETR at this time.
Apr 23, 18:23 CDT
Update -
Our provider continues their investigation on this outage. There is still no ETR at this time.
Apr 23, 17:13 CDT
Update -
Our provider continues their investigation on this outage. There is still no ETR at this time.
Apr 23, 16:10 CDT
Update -
Our provider continues their investigation on this outage. There is still no ETR at this time.
Apr 23, 15:05 CDT
Update -
Our provider continues their investigation on this outage. There is no ETR at this time.
Apr 23, 13:41 CDT
Update -
Our local provider discovered a card that needed to be reset, however, this did not restore services. Our provider continues their investigations on this outage. There is no ETR at this time.
Apr 23, 12:32 CDT
Update -
Our provider continues their investigations on this outage. There is no ETR at this time.
Apr 23, 11:31 CDT
Update -
TEACH engineers have referred the related outage to Frontier and are currently awaiting their response, which should help isolate the root cause and move towards a resolution
Apr 23, 10:24 CDT
Update -
GLS has escalated this case with their management and engineers, they will follow up with an update on their investigation.
Apr 23, 07:03 CDT
Update -
At this time GLS is seeing no issues with most of the services on their end which may indicate management issues. Please verify the state of your service and reach out to Wiscnet as soon as possible if you identify any issues. If possible please verify power and equipment and reboot equipment if issues are present.
Apr 23, 05:05 CDT
Update -
We have opened ticket 12082997 with GLS to investigate this issue. We will provide further updates on when we receive further information on the progress of their investigation.
Apr 23, 03:37 CDT
Investigating -
We are currently investigating this issue.
Apr 23, 03:36 CDT
Resolved -
Service restored on 12:10 PM on 4/23. This was down due to a larger network event on the local providers network
Apr 29, 11:11 CDT
Investigating -
Hello,
At 8:11 pm cst we observed an alarm at the site. We are reaching out to the provider to investigate. Meanwhile can you verify power/equipment on site? Please reach out to our NOC with any questions.
Resolved -
The Wiscnet NOC is seeing the handoff port restore at 5 AM on 4/28.
Apr 29, 10:20 CDT
Investigating -
Hello,
The Wiscnet NOC has observed an alarm indicating a loss of connection on the Member Handoff port for Messmer Catholic at 2:03pm. Please verify power and equipment onsite.
If you have any additional questions, please contact WiscNet NOC.
Apr 27, 14:37 CDT
Resolved -
We are seeing this device back up. We will be closing this case and monitoring as usual.
Apr 28, 23:36 CDT
Identified -
The WiscNet NOC has lost access to our device for Wabeno School District at 9:50 AM 4/28/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1693
If you have any additional questions, please contact WiscNet NOC.
Apr 28, 10:16 CDT
Resolved -
This incident has been resolved.
Apr 28, 14:55 CDT
Monitoring -
WiscNet has observed all sites remain stable with no further issues observed. Please reach out if you experience any further issues.
Apr 28, 14:55 CDT
Update -
The WiscNet NOC has observed all sites remain stable apart from Genoa City J2 School District, which has been showing bouncing issues. If you continue to experience issues, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Apr 28, 08:17 CDT
Update -
We are only seeing issues currently with Genoa City J2 School District. We have escalated this case with GLS. More information to come.
Apr 27, 23:24 CDT
Update -
We are continuing to investigate this issue.
Apr 27, 15:07 CDT
Update -
We've observed the majority of the bouncing cease, with some issues still lingering. Investigations with TEACH remain on-going. They have made us aware of a higher level outage affecting some of the sites and will provide more information as they continue to investigate.
Apr 27, 14:53 CDT
Update -
We are currently observing multiple outages across the area. We're working with our local provider to investigate the issue further. We will continue to provide updates as we know more.
Apr 27, 14:23 CDT
Investigating -
We are seeing various TEACH/GLS sites bouncing in and out of alarm showing connectivity issues. We have contacted GLS for investigation and will update as we learn more information.
Apr 27, 14:21 CDT
Resolved -
All sites should now be up and running. WiscNet convinced the Spectrum technicians on site to move the circuits to another port, and after they completed that work the connections started to come back up.
WiscNet Leadership will press on Spectrum to meet about these incidents to avoid this from happening again
Apr 28, 13:02 CDT
Update -
Hello,
Spectrum continues their efforts to restore services.
They are currently working on some configuration issues and do not have an ETR as of yet.
We will update you further as work progresses.
Apr 28, 11:37 CDT
Update -
Hello,
Spectrum continues their investigation on site in Eau Claire, WI.
At this time, an ETR has not been made available.
Further updates will be provided as they continue to work to troubleshoot and resolve this outage.
Apr 28, 09:12 CDT
Update -
Spectrum technicians are on site in Eau Claire and working on the issue.
Apr 28, 08:49 CDT
Update -
Hello,
We are still working with the provider to find the issue. No ETR currently. We will update when we have more information.
Thanks,
Apr 27, 22:30 CDT
Update -
Hello,
We are still investigating the issue. No ETR currently. We will update when we have more information.
Thanks,
Apr 27, 18:00 CDT
Investigating -
Hello,
We currently are observing a mass outage with one of our providers. We will update you when we learn more.
Resolved -
We are seeing this site restored and are also seeing multiple of the power issues in the area resolved as well.
Apr 27, 21:41 CDT
Investigating -
Hello, We are seeing the connection to our onsite device offline as of approximately 15:06 CDT this afternoon, and we are reaching out for additional verification onsite.
We are wondering if you are aware of any power events onsite or if our equipment has any odd flashing lights. We are also recommending the internet devices onsite be rebooted in case of issues. If you need any additional assistance please feel free to reach out.
Apr 27, 15:37 CDT
We're seeing a restoral and this was related to a loss of power event.
Apr 27, 18:51 CDT
Investigating -
Hello,
We are currently seeing alerts for the router onsite, please verify power and reach out to 608-442-6761 if power is available onsite.
Apr 27, 16:47 CDT
Resolved -
This incident has been resolved.
Apr 27, 15:07 CDT
Identified -
Please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 751.
If you have any additional questions, please contact WiscNet NOC.
Apr 27, 14:07 CDT
Investigating -
Hello,
The WiscNet NOC has lost access to our device for Paris J1 School at 1:25pm CT. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 751.
If you have any additional questions, please contact WiscNet NOC.
Apr 27, 13:56 CDT
Identified -
The issue has been identified and a fix is being implemented.
Apr 27, 13:45 CDT
Resolved -
Hello, After monitoring, the device onsite restored and logs indicated the device Cold Booted due to loss of power.
Apr 27, 14:26 CDT
Investigating -
Hello, We are currently seeing the connection to our onsite device offline, and we are reaching out for additional verification onsite.
We are wondering if you are aware of any Power events onsite or if our equipment has any odd flashing lights. We are also recommending the internet devices onsite be rebooted incase of issues. If you need any additional assistance please feel free to reach out.
Apr 27, 14:11 CDT
Resolved -
As of 6:18AM CDT, we are now seeing services restored. If you're still experiencing any issues, please don't hesitate to reach out!
Apr 24, 08:24 CDT
Update -
We have opened ticket ECT-87911949 with Charter. At this time Charter sees no outages or maintenances for this service and see that they're unable to ping their equipment. At this time please verify power and equipment at the site and power cycle equipment. Please let Wiscnet know if you still see issues after troubleshooting.
Apr 24, 00:36 CDT
Investigating -
We are currently investigating this issue.
Apr 24, 00:19 CDT
Resolved -
This incident has been resolved.
Apr 23, 07:48 CDT
Monitoring -
All affected sites have restored as of 2:12 AM. GLS is currently pending an RFO from their provider. We are currently monitoring the situation, if you have any questions please reach out to Wiscnet or GLS.
Apr 23, 02:43 CDT
Update -
GLS has escalated this outage with their engineers. Their engineers are hands on with this outage and are working with their vendor at this time. We will provide further updates as we receive them.
Apr 23, 01:38 CDT
Update -
We have opened ticket 12082754 with GLS. GLS is currently assessing this issue and should provide us an update within the next hour. We will provide further information as we receive it.
Apr 23, 00:36 CDT
Investigating -
Hello,
Around 11:35PM we started noticing alerts indicating a mass outage. We're investigating now.
Apr 22, 23:48 CDT
Splicing has been completed and we have seen services restore. Please reach out to us if you have any questions.
Thanks,
Apr 22, 17:51 CDT
Update -
Hello,
The LMP reports that fiber splicing has begun. ETR is 5:30PM CT. Additional updates will be provided as they become available.
Thanks
Apr 22, 16:39 CDT
Update -
Hello, The provider has isolated the fiber damage and is starting to prepare the wire for splicing.
Apr 22, 15:04 CDT
Identified -
Hello,
Our last mile provider isolated a fiber cut in the area. The estimated time of repair is 7 hours.
Apr 22, 14:00 CDT
Update -
Hello,
We contacted the provider and it was determined that this is part of a larger network event they are experiencing. The issue is still under investigation as to the root cause. We will update you as we learn more.
Thank you,
Apr 22, 12:57 CDT
Investigating -
Hello,
We are seeing the site down currently. Are you aware of any power issues or maintenance at the site? We will be reaching to the provider and opening a ticket in the meantime.
Resolved -
We wanted to provide some further resolution on the outage from last week. While the symptoms we observed were similar to patterns seen in previous TEACH-related incidents, we worked closely with the TEACH network team to investigate whether any changes or events within the core network may have contributed. We have been informed that no configuration changes or core network events occurred during this timeframe. We were told that the issues appear to have originated with last-mile provider circuits rather than within the TEACH core infrastructure
Apr 22, 11:03 CDT
Update -
At this time WiscNet is seeing all sites recovered from the earlier outage of 9:25 AM - 10:00 AM. We are still working to pin down the root cause of the issues with our other partners.
If this is not true for your location, or if you are still experiencing issues similar to this morning please reach out. WiscNet wants to ensure that everyone is being addressed and assisted.
When a cause is found or further information is available we will make sure that it is shared.
Apr 14, 16:53 CDT
Investigating -
WiscNet is noticing an issue occurring at our Milwaukee TEACH NNI affecting many members. We’re communicating with the AT&T/TEACH network team to try and determine what happened and as soon as we get some more information we will pass it along.
If you have any further questions, concerns, or information to pass along, please reach out to the WiscNet Support Team:
Resolved -
We are observing the site restore at 10:53PM CDT 4/21/2026. Please reach out to the WiscNet NOC for any questions.
Apr 21, 23:49 CDT
Investigating -
The WiscNet NOC has lost access to our device for Kewaunee School District on 4/21 at 11:45 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Apr 21, 12:01 CDT
Resolved -
We are now seeing the issue resolved and services remain stable.
Apr 20, 08:59 CDT
Update -
We now observe services restored as of 7:51AM. They have been stable since, we will continue to monitor for any further bounces.
Apr 20, 08:41 CDT
Update -
GLS is still working with their provider to get further details on their testing and investigation. At this time this issue has been escalated another level.
Apr 20, 06:25 CDT
Update -
GLS's provider is currently investigating and testing this service for any issues. They are currently pending the provider's investigation. GLS is pushing an escalation at this time. We will provide further information as we receive it.
Apr 20, 04:45 CDT
Update -
Service went down again, we have opened ticket 12078407 with GLS to verify if there's any outage or maintenance work being done by the provider. We see the site is now restored again and will monitor accordingly. If issues persist we may need possible power and equipment investigation at the site. If you have any questions please reach out to Wiscnet.
Apr 20, 03:15 CDT
Monitoring -
Wiscnet has been seeing some bouncing for Deerfield Community School District. At this time we're seeing the service up and are currently monitoring the situation. We will let you know if further issues are present.
Apr 20, 02:22 CDT
Resolved -
We are observing all sites restored.
Apr 19, 17:37 CDT
Monitoring -
Hello,
After our provider reseated a number of transport cards, we're seeing services restored. If you're still seeing your service impacted, please verify power then perform a reboot of the equipment onsite. If that doesn't resolve your issue please reach out to 608-442-6761 for further assistance.
Apr 17, 20:46 CDT
Update -
Hello,
GLS continues to investigate the cause of the outage, they are still unable to determine the root cause. There is no ETR at this time.
Apr 17, 17:56 CDT
Update -
We are continuing to investigate this issue.
Apr 17, 15:38 CDT
Update -
As a result of the storms throughout the state of Wisconsin, we are observing various outages and impairments. We will update with information as we investigate.
If you have any additional questions, please contact WiscNet NOC.
Apr 17, 15:32 CDT
Investigating -
The WiscNet NOC has lost access to our devices for multiple sites on 4/17 at 3:00 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Apr 17, 15:18 CDT