Identified - The affected sites are being impacted by an unnotified fiber relocation maintenance set to end at 6 AM. We will verify completion of the maintenance at the end of the maintenance window.
May 13, 2026 - 01:48 CDT
Investigating - We are currently investigating this issue.
May 13, 2026 - 01:18 CDT
Resolved -
This incident has been resolved.
May 12, 13:07 CDT
Monitoring -
We are seeing this connection restored as of 12:42pm CT. Please reach out if you experience lingering issues.
May 12, 13:06 CDT
Investigating -
The WiscNet NOC has lost access to our device for Southwestern Wisconsin School District on 5/12 at 11:36 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
May 12, 11:46 CDT
This outage has resolved as of about 6:25 AM this morning, and appears to have been due to a local power event according to the device logs.
May 11, 08:19 CDT
Update -
Hello,
Starting at 5:57AM CDT we observed alarms indicating a loss of signal to the router at Erin School District. We have reached out to GLS to investigate this, however as I was on the phone with the rep, alarms cleared and traffic began passing again.
GLS has created ticket 12125348 and will reach out to investigate the cause of this outage.
Thank you,
May 11, 06:37 CDT
Investigating -
Hello,
We observed alarms indicating a loss of signal to the router at the Erin School District.
I am reaching out to GLS to have them begin investigating this.
May 11, 06:22 CDT
Resolved -
The Wiscnet NOC has observed all alarms clear at 3:04pm CT.
May 8, 15:10 CDT
Monitoring -
Hello,
We have been informed that a power event is occurring in Pittsville, and will monitor for restoral.
May 8, 14:12 CDT
Investigating -
Hello,
The WiscNet NOC has lost access to our device for Pittsville School District at 1:35pm CT on 5/8/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1328.
May 8, 13:55 CDT
We see the site fully restored and no further flapping as of 11:16 AM CDT.
Thank you,
May 7, 11:57 CDT
Update -
Hello,
The dispatched provider tech is still investigating. There is no ETR at this time. We will update you as we learn more.
Thank you,
May 7, 11:00 CDT
Investigating -
Hello,
We observe frequent flapping occurring for this service. We have reached out to the provider for updates, and we will continue to update you until services have restored.
Resolved -
This incident has been resolved.
May 6, 11:33 CDT
Update -
We are continuing to investigate this issue.
May 4, 15:10 CDT
Update -
Hello,
We are seeing the site has restored as of 2:57 PM CST.
May 4, 15:10 CDT
Investigating -
The WiscNet NOC has lost access to our device for Cambridge School District at 2:22 PM on 5/4/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 238.
May 4, 14:59 CDT
Resolved -
This outage cleared at 5:28 AM. Our provider reports they could reach their device onsite during this event.
May 6, 10:26 CDT
Update -
Hello,
We have reached out the LMP and they are seeing Bi-Directional traffic. Can you verify power and equipment on site. Please reach out to us if you have any questions.
Thanks,
May 5, 21:09 CDT
Investigating -
Hello,
We have observed an outage in Stanley Boyd SD at 7:50 pm CST. We are currently investigating. We will update you when we have more information.
Service restored at 10:11 AM CST. Logs show the device onsite rebooted.
May 6, 10:16 CDT
Investigating -
Hello,
The WiscNet NOC has lost access to our device for Stanley Boyd School District at 9:50 AM on 5/6 and we are investigating. Please verify power to your site and the network equipment.
If you have any additional questions, please contact WiscNet NOC.
May 6, 10:12 CDT
As of 10:37 pm CST we have seen the alarms clear at the site. We have been notified by the LMP that the issue has been resolved.
Please let us know if you have any questions.
Thanks,
May 4, 23:06 CDT
Update -
Hello,
The LMP has advised that fiber damage has been located and that teams are excavating the lines to expose the damage so that repairs can be affected. Teams are reporting repair efforts should be able to begin at 12:00am EDT (11:00PM CDT). Additional information will be provided as it becomes available.
No ETR available.
Thanks,
May 4, 22:47 CDT
Update -
We are continuing to work on a fix for this issue.
May 4, 22:47 CDT
Identified -
Hello,
The LMP has located the fiber cut, splicing and excavation crews are on-site. We do not have an ETR currently.
Thanks,
May 4, 20:55 CDT
Update -
Hello,
We have reached out to the LMP and this outage is due to a fiber cut. A crew is onsite investigating. Currently we do not have an ETR. We will update you when we have more information.
Thanks,
May 4, 18:23 CDT
Update -
We are continuing to investigate this issue.
May 4, 18:21 CDT
Investigating -
Hello,
At 4:38 pm cst we saw the router at Northland college go down. We are investigating the issue and will update you when we have more information.
Resolved -
We are now seeing the issue resolved at this time. If you have any further questions, please don't hesitate to reach out!
May 4, 15:12 CDT
Investigating -
Hello,
The Wiscnet NOC has observed an alarm indicating a loss of connection on the Member Handoff port for the City of New Berlin at 11:23AM CDT briefly restoring at 11:57AM before going back down at 12:00PM. Please verify power and equipment onsite.
If you have any additional questions, please contact WiscNet NOC.
May 4, 12:01 CDT
Resolved -
This incident has been resolved.
May 1, 10:47 CDT
Monitoring -
We observed connection to the device restore at 8:41 AM. Please reach out to the WiscNet NOC if you have any issues.
May 1, 10:47 CDT
Investigating -
The WiscNet NOC has lost access to our device for Lakeshore TC - Manitowoc Campus on 5/1 at 8:31 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
May 1, 08:40 CDT
The WiscNet NOC has regained access to our router, and observe an uptime of 16 weeks and 6 days.
Apr 30, 09:25 CDT
Update -
The issues on this circuit has been escalated with GLS.
Apr 29, 05:26 CDT
Investigating -
The WiscNet NOC has lost access to our device for Bridges Library System on 4/28 at 2:15 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Apr 28, 14:25 CDT
This circuit is confirmed to be pending disconnect.
Apr 29, 12:33 CDT
Identified -
Hello,
We have spoken with the transport provider, and they state that this circuit is going to be disconnected. Has any work been done on site, possibly preparing for this disconnect, that would have caused this circuit to go down?
Please reach out to the WiscNet NOC if you have any questions.
Apr 29, 10:16 CDT
Update -
Hello,
While the WiscNet NOC investigates, please verify power to your site and the network equipment. If you have any additional questions, please contact WiscNet NOC.
Apr 29, 09:17 CDT
Investigating -
Hello,
The WiscNet NOC lost access to the router for Housing Authority of the City of Milwaukee at 8:54am CT. We are investigating for a cause and solution.
Apr 29, 09:15 CDT
Resolved -
This incident has been resolved.
Apr 29, 11:16 CDT
Monitoring -
Hello,
Our provider was implemented a configuration change that has restored all services. We're seeing services hold stable since 10:05PM Central.
If you are still experiencing issues, please reach out to the WiscNet NOC.
Thank you,
Apr 23, 22:52 CDT
Update -
Our provider continues their investigation on this outage. There is no ETR at this time. We are continuing to escalate this with the carrier.
Apr 23, 21:05 CDT
Update -
Our provider continues their investigation on this outage. There is no ETR at this time. We are also continuing to escalate this with the carrier to expedite repairs.
Apr 23, 19:14 CDT
Update -
Our provider continues their investigation on this outage. There is still no ETR at this time.
Apr 23, 18:23 CDT
Update -
Our provider continues their investigation on this outage. There is still no ETR at this time.
Apr 23, 17:13 CDT
Update -
Our provider continues their investigation on this outage. There is still no ETR at this time.
Apr 23, 16:10 CDT
Update -
Our provider continues their investigation on this outage. There is still no ETR at this time.
Apr 23, 15:05 CDT
Update -
Our provider continues their investigation on this outage. There is no ETR at this time.
Apr 23, 13:41 CDT
Update -
Our local provider discovered a card that needed to be reset, however, this did not restore services. Our provider continues their investigations on this outage. There is no ETR at this time.
Apr 23, 12:32 CDT
Update -
Our provider continues their investigations on this outage. There is no ETR at this time.
Apr 23, 11:31 CDT
Update -
TEACH engineers have referred the related outage to Frontier and are currently awaiting their response, which should help isolate the root cause and move towards a resolution
Apr 23, 10:24 CDT
Update -
GLS has escalated this case with their management and engineers, they will follow up with an update on their investigation.
Apr 23, 07:03 CDT
Update -
At this time GLS is seeing no issues with most of the services on their end which may indicate management issues. Please verify the state of your service and reach out to Wiscnet as soon as possible if you identify any issues. If possible please verify power and equipment and reboot equipment if issues are present.
Apr 23, 05:05 CDT
Update -
We have opened ticket 12082997 with GLS to investigate this issue. We will provide further updates on when we receive further information on the progress of their investigation.
Apr 23, 03:37 CDT
Investigating -
We are currently investigating this issue.
Apr 23, 03:36 CDT
Resolved -
Service restored on 12:10 PM on 4/23. This was down due to a larger network event on the local providers network
Apr 29, 11:11 CDT
Investigating -
Hello,
At 8:11 pm cst we observed an alarm at the site. We are reaching out to the provider to investigate. Meanwhile can you verify power/equipment on site? Please reach out to our NOC with any questions.
Resolved -
The Wiscnet NOC is seeing the handoff port restore at 5 AM on 4/28.
Apr 29, 10:20 CDT
Investigating -
Hello,
The Wiscnet NOC has observed an alarm indicating a loss of connection on the Member Handoff port for Messmer Catholic at 2:03pm. Please verify power and equipment onsite.
If you have any additional questions, please contact WiscNet NOC.
Apr 27, 14:37 CDT