GLS continues to investigate the cause of the outage, they are still unable to determine the root cause. There is no ETR at this time.
Apr 17, 2026 - 17:56 CDT
Update - We are continuing to investigate this issue.
Apr 17, 2026 - 15:38 CDT
Update - As a result of the storms throughout the state of Wisconsin, we are observing various outages and impairments. We will update with information as we investigate.
If you have any additional questions, please contact WiscNet NOC.
Apr 17, 2026 - 15:32 CDT
Investigating - The WiscNet NOC has lost access to our devices for multiple sites on 4/17 at 3:00 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Apr 17, 2026 - 15:18 CDT
Update - At this time WiscNet is seeing all sites recovered from the earlier outage of 9:25 AM - 10:00 AM. We are still working to pin down the root cause of the issues with our other partners.
If this is not true for your location, or if you are still experiencing issues similar to this morning please reach out. WiscNet wants to ensure that everyone is being addressed and assisted.
When a cause is found or further information is available we will make sure that it is shared.
Apr 14, 2026 - 16:53 CDT
Investigating - WiscNet is noticing an issue occurring at our Milwaukee TEACH NNI affecting many members. We’re communicating with the AT&T/TEACH network team to try and determine what happened and as soon as we get some more information we will pass it along.
If you have any further questions, concerns, or information to pass along, please reach out to the WiscNet Support Team:
At 4/17/2026 4:04PM, we saw the connection to equipment restore for the Siren School District. We verified that traffic is passing again.
If you have any questions or concerns, please contact the WiscNet NOC by responding to this email.
Thank you,
Apr 17, 17:53 CDT
Investigating -
Hello,
The WiscNet NOC has lost access to our device for Siren School District at 2:27 PM on 4/17. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1532.
Apr 17, 14:54 CDT
Completed -
The scheduled maintenance has been completed.
Apr 17, 06:01 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 23:45 CDT
Scheduled -
TDS will be performing splicing work to move 24-count TDS fiber links that are in conflict with a DOT project along Jefferson St in Whitewater.
No members are are anticipated to be impacted.
Apr 14, 21:25 CDT
Resolved -
This incident has been resolved.
Apr 16, 15:37 CDT
Monitoring -
We observed this site restore at approximately 3:50 CT at 4/14.
Apr 16, 15:37 CDT
Investigating -
The WiscNet NOC has lost access to our device for Sauk Prairie School District on 4/14 at 12:27 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Apr 14, 12:41 CDT
Our logs show that services restored at 12:58 PM CDT.
Thank you,
Apr 15, 15:07 CDT
Investigating -
Hello,
We noticed an alarm at 9:07 pm for the router at Paris J1 School District. We have noticed power outages in the area. Can your confirm power on-site. Please let us know if you have any questions.
Resolved -
Hello, The site restored at 8:30 AM CT
Apr 15, 14:52 CDT
Update -
Hello,
GLS is seeing an issue with their equipment onsite, and are looking to troubleshoot. Once someone is available please reach out to 866-558-1920 and reference ticket 12069107.
Thank you,
Apr 14, 17:41 CDT
Investigating -
Hello,
We are currently investigating an outage that is affecting your service. We'll continue to update you as we get information.
Resolved -
This incident has been resolved.
Apr 15, 14:17 CDT
Monitoring -
These services were impacted by an unnotified maintenance. At this time we're seeing services as restored and are monitoring the situation. Please reach out to the WiscNet NOC if you are seeing issues with your service.
Apr 9, 06:15 CDT
Investigating -
At 12:09 AM we noticed traffic drop for multiple services. We are currently investigating this issue.
Apr 9, 02:59 CDT
Resolved -
This outage is now restored. If you have any further questions or are still experiencing issues, please don't hesitate to reach out!
Apr 15, 09:02 CDT
Investigating -
We are currently seeing Waterford Union HS as down starting at 9:43 PM. We have opened ticket 12071814 with GLS for this. Since there are multiple power outages in the area, please confirm power on site for this circuit.
Apr 14, 22:40 CDT
The WiscNet NOC has contacted GLS on your behalf and opened ticket 12071583, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Apr 15, 06:11 CDT
Investigating -
Hello,
The WiscNet NOC has lost access to our device for Sheboygan Falls School District at 5:52am. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1511.
Apr 15, 06:03 CDT
The WiscNet NOC has contacted GLS on your behalf and opened ticket 12070964, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Thank you,
Apr 14, 23:47 CDT
Investigating -
Hello,
The WiscNet NOC has lost access to our device for Cambridge School District at 11:27pm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 238.
Apr 14, 23:38 CDT
As of around 9:00PM, we're seeing the services restore.
Thank you,
Apr 14, 22:55 CDT
Investigating -
Hello,
We're seeing alerts indicating our equipment for the Wonewoc School district is down, and I'm aware there's heavy storms in the area. Can you please verify power and reach out to 608-442-6761 once verified.
Apr 14, 18:25 CDT
Resolved -
We are currently seeing this circuit as back up and the local power outage resolved. We will now be closing this ticket.
Apr 14, 22:09 CDT
Investigating -
We are currently seeing circuit 400743 down. We have opened ticket 12070745 with GLS. Since we are also seeing power outages in the area, we will continue to monitor this as the local power company is indicating this should clear around 10:30PM.
Apr 14, 21:03 CDT
Investigating -
The WiscNet NOC has lost access to our device for Bowler School District at 04/14/2026 at 4:08 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1142.
Apr 14, 08:22 CDT
Resolved -
Most sites affected by this event returned around 10:00am, Waupaca School District returned around 12:30.
Apr 14, 15:19 CDT
Identified -
The transport provider for the affected circuits acknowledged an issue and are attempting to revert.
Apr 14, 09:43 CDT
Investigating -
WiscNet staff observed several member sites begin alarming for packet loss around 4:15pm March 13, 2026. We have reached out to the transport provider for these circuits, to identify if a known change around the same time is causing this.
Apr 13, 20:16 CDT
Our onsite device restored at 10:15 AM CT. The device is currently online and functional, and the logs indicate the device was booted up at this time.
Kind regards
Apr 14, 11:54 CDT
Update -
Hello, We still observe the device onsite unreachable. Earlier ticket 12068878 was open with GLS / Teach.
For any troubleshooting or question, please reach out to GLS at +1-866-558-1920, reference the ticket number 12068878 and Teach Site ID 2697.
Kind regards,
Apr 14, 08:55 CDT
Update -
We have opened ticket 12068878 with GLS. At this time we believe this may be related to power outages created by thunderstorms that have rolled through the area. Please verify power and equipment at the site at your earliest and safest convenience. If you have any questions please reach out to Wiscnet or GLS.
Apr 14, 02:38 CDT
Investigating -
We are currently investigating this issue.
Apr 14, 02:16 CDT
We are seeing the site has restored as of 10:33 AM this morning.
Apr 14, 11:34 CDT
Update -
We have opened ticket 12069090 with GLS. While GLS worked with their carrier to investigate please verify power and equipment onsite. If you have any questions please reach out to Wiscnet or GLS.
Apr 14, 04:58 CDT
Investigating -
We are currently investigating this issue.
Apr 14, 04:28 CDT
Resolved -
This incident has been resolved.
Apr 14, 10:36 CDT
Update -
We are continuing to monitor for any further issues.
Apr 14, 10:30 CDT
Monitoring -
Hello,
Between 9AM and 9:45, we observe multiple sites bounce during an event with our provider in Milwaukee Wisconsin. Since, we have observe the bouncing stop, and our WiscNet Engineers are working with the GLS Network Architecture team to ensure the issue does not occur again.
If you are still experiencing any issues, please reach out to GLS/Teach at 866-558-1920 to open a ticket. Kind regards,
Apr 14, 10:27 CDT
We are seeing the site has restored as of 6:33 AM.
Apr 14, 08:10 CDT
Update -
The WiscNet NOC has contacted GLS on your behalf and opened ticket 12068820, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Apr 14, 03:24 CDT
Update -
The WiscNet NOC has lost access to our device for Mishicot School District at 4/14/2026 3:15:33 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1132.
Apr 14, 03:18 CDT
Investigating -
The WiscNet NOC has lost access to our device for Mishicot School District at 4/14/2026 3:15:33 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is .
Apr 14, 03:16 CDT
Logs indicate this was due to a power outage.
Apr 14, 07:56 CDT
Update -
The WiscNet NOC has contacted GLS on your behalf and opened ticket 12068917, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Apr 14, 02:04 CDT
Investigating -
The WiscNet NOC has lost access to our device for Poynette School District at 1:41am. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1371.
Apr 14, 01:57 CDT
As of 1:06 AM CST, we are seeing the site has restored.
Logs in the equipment indicate this was due to a local power outage.
Apr 14, 07:49 CDT
Update -
The WiscNet NOC has contacted GLS on your behalf and opened ticket 12068658, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Apr 13, 23:48 CDT
Investigating -
Hello,
Starting at 11:34 pm we observed a loss of connection to our hand off device.
At this time we are requesting on site power and equipment verification while we investigate.
We saw this site go down at 6pm CST. We also noticed that their were power outages in the area. The site came back up at 7:10 pm cst. It has been stable since. Please let us know if you have any questions.
Apr 13, 21:33 CDT
Resolved -
We are seeing the service restored. Please don't hesitate to reach out if have any further questions.
Apr 13, 14:01 CDT
Update -
GLS is on-track to dispatch today to investigate further. They are aiming to dispatch during business hours (8a - 5p). Please reach out to GLS for further updates and reference ticket 12065334.
Apr 13, 08:58 CDT
Update -
GLS's carrier is wanting to dispatch to the site on Monday 4/13. According to GLS they've reached out to the local contact, the lcon is able to accommodate for that dispatch between 8 AM to 5 PM. GLS will reach out to us when they have a clear timeframe of an ETA on Monday. Please reach out to Wiscnet or GLS if you have any questions.
Apr 12, 06:15 CDT
Update -
GLS has opened an investigation with their provider, they will provide further information to Wiscnet as they receive further updates on their provider's investigation.
Apr 12, 02:20 CDT
Investigating -
We are currently seeing alarms indicating Flambeau School District is down. We have opened ticket 12065334 with GLS. We will update you again as soon as we receive new information.
Apr 11, 23:46 CDT
Resolved -
Services restored at 11:52 am central time. If you are still experiencing any more issues please don't hesitate to reach out.
Apr 13, 13:29 CDT
Investigating -
Hello,
At 10:27 AM CDT Wiscnet began observing the Lakeshore Technical College down. Upon further review, it appears that there is a power outage impacting the local area. Can you please verify power to the site and equipment? If you have any further questions, please feel free to reach out to the Wiscnet NOC.
Apr 13, 10:57 CDT
Resolved -
We are seeing this site back up and our provider is able to reach their equipment on site. We will now be closing this case.
Apr 12, 17:42 CDT
Investigating -
We are currently seeing an outage at the Monroe School District. Charter is reporting that they can not reach their device on site and is requesting a power and equipment confirmation. Please call the WiscNet NOC at 608-442-6761 to provide the confirmation.
Apr 12, 16:09 CDT
We are seeing the site has restored as of about 12:17 PM on 4/10.
Apr 10, 14:27 CDT
Investigating -
The WiscNet NOC has lost access to our device for St. Catherine HS at 9:44 AM on 4/10/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1397.
Apr 10, 09:59 CDT
As informed, we are observing this restored.
Apr 9, 08:16 CDT
Update -
Hello,
We are still seeing 401154 in alarm. We are wondering if there is an approximate time of repair for this circuit.
Apr 8, 13:41 CDT
Update -
Hello,
We are still seeing circuit 401154 as down due to testing. If testing has been completed and further investigation is needed, please reach out to the WiscNet NOC.
Apr 1, 15:15 CDT
Monitoring -
We have been informed this circuit is down due to testing. We will monitor for restoration.
Mar 27, 09:41 CDT
Investigating -
We are currently observing a link over circuit 401154 to Ashwaubenon School District down. Secondary link is currently operational and equipment is reachable. We have reached out to our provider for further investigation and will update as soon as we have further information.
Mar 27, 09:21 CDT
Services restored 3/31/2026 11:57 AM. The outage was due to an issue on the local providers network.
Apr 8, 13:48 CDT
Update -
Hello,
We are continuing our investigations with our local provider. There is no ETR yet at this time.
Apr 1, 15:08 CDT
Update -
Hello,
We are continuing our investigations with our local provider. There is no ETR yet at this time.
Mar 31, 10:37 CDT
Identified -
It was discovered that unknown building work occurred in Madison and WiscNet services were impacted. The WiscNet engineering team is engaged and corresponding with teams to coordinate a temporary repair or to move the circuit to a different path, but services are expected to remain down overnight.
We will continue to provide updates as they become available. Next update expected early tomorrow morning during business hours.
Mar 30, 20:26 CDT
Update -
We're continuing to investigate the issue further. We'll continue to provide updates as we know more.
Mar 30, 15:22 CDT
Update -
We've opened a ticket with our last mile provider for further investigation. We will continue to provide updates as we know more.
Mar 30, 13:56 CDT
Update -
Good afternoon,
Both sites are currently up via a redundant link, however we are still working to investigate the outage impacting the primary link.
Mar 30, 12:53 CDT
Investigating -
Good afternoon,
At 12:05PM CDT we began experiencing an outage impacting one of our core devices. We're currently investigating the issue further.
Mar 30, 12:29 CDT
Resolved -
This incident has been resolved.
Apr 7, 15:18 CDT
Update -
Hello,
We observe the alarm clear and after checking the device we observe a reboot onsite, possibly due to power issues in the area.
Kind regards,
Apr 7, 15:17 CDT
Update -
The WiscNet NOC has lost access to our device for Belmont School District at 2:17 PM on 4/7/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 146
Apr 7, 14:45 CDT
Investigating -
Hello,
We observe the connection go down, and we are requesting you to reach out to GLS/TEACH to confirm power verification to the equipment onsite, and for additional troubleshooting.
Resolved -
This incident has been resolved.
Apr 7, 07:21 CDT
Monitoring -
Both sites are restored as of 2:46 AM CST. We are currently monitoring these services for any further disruptions. If you have any questions or see further issues please reach out to WiscNet or GLS accordingly.
Apr 7, 07:20 CDT
Update -
Hello,
GLS continues to investigate this issue.
We will continue to follow up and will provide updates as soon as we have them.
Please reach out with any questions.
Thank you,
Apr 7, 02:51 CDT
Update -
We have reached out to GLS. At this time GLS has identified a network outage that is impacting the Ithaca and Sun Prairie School Districts. This outage is currently being triaged at this time. We have opened the following tickets with GLS:
Ithaca - 12056583 Sun Prairie - 12056584
We will continue to reach out to GLS over the night to provide updates on the progress of this outage. If you have any questions please reach out to the Wiscnet NOC.
Apr 7, 01:58 CDT
Investigating -
We are currently investigating this issue.
Apr 7, 01:37 CDT
We see the device rebooted approximately 3 days and 18 hours ago. BGP restored at 4/6/2026 8:45 AM.
Apr 6, 10:40 CDT
Update -
Hello,
We are continuing to see the site in alarm, Please verify power to your site and the network equipment.
Apr 6, 08:37 CDT
Update -
There continues to be widespread power outages impacting the local area. We are continuing to monitor sites and power events in the local area for restoration. If you have any further questions do not hesitate to reach out.
Apr 3, 11:09 CDT
Investigating -
The WiscNet NOC has lost access to our device for Shawano School District at 11:09 AM 4/2/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Apr 2, 11:39 CDT
Resolved -
This incident has been resolved.
Apr 6, 07:57 CDT
Update -
We are now observing services restored at this time. If you have any further questions or are still experiencing any issues please don't hesitate to reach out!
Apr 6, 07:56 CDT
Investigating -
The WiscNet NOC has lost access to our device for Hayward School District at 7:43AM on 4/6/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Apr 6, 07:53 CDT
Resolved -
This incident has been resolved.
Apr 4, 12:53 CDT
Monitoring -
Hello,
We observe this restored as of 12:15 PM CDT.
Apr 4, 12:53 CDT
Update -
Hello,
The WiscNet NOC has contacted GLS on your behalf and opened ticket 12052767, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Apr 4, 03:52 CDT
Investigating -
We are currently investigating this issue.
Apr 4, 02:50 CDT
Resolved -
Site has restored at 9:29AM CDT 4/3/2026. Reason for outage is due to power.
Please reach out to the WiscNet NOC for any questions.
Apr 3, 21:17 CDT
Update -
There continues to be widespread power outages impacting the local area. We are continuing to monitor sites and power events in the local area for restoration. If you have any further questions do not hesitate to reach out.
Apr 3, 11:08 CDT
Investigating -
Hello,
We are seeing alarms at this site can your verify power and equipment on site.
Apr 2, 22:23 CDT
Resolved -
Alarms cleared at 9:25AM CDT 4/3/2026. Upon further investigation, outage is confirmed to be due to power.
Please reach out to the WiscNet NOC for any questions.
Apr 3, 21:12 CDT
Update -
There continues to be widespread power outages impacting the local area. We are continuing to monitor sites and power events in the local area for restoration. If you have any further questions do not hesitate to reach out.
Apr 3, 11:08 CDT
Update -
The WiscNet NOC has lost access to our device for South Central Library System at 1:46pm on 4/2/26. Please verify power to your site and the network equipment.
If you have any additional questions, please contact WiscNet NOC.
Apr 2, 14:15 CDT
Investigating -
Hello,
The Wiscnet NOC has lost access to our device for South Central Library System at 1:46pm.
If you have any additional questions, please contact WiscNet NOC.
Apr 2, 14:13 CDT
Resolved -
We are observing our alarms for Rosholt School District cleared at 12:49PM CDT 4/3/2026. Upon further investigation, outage was due to power. We will continue to monitor as normal.
Please reach out to the WiscNet NOC for an questions.
Apr 3, 20:35 CDT
Update -
There continues to be widespread power outages impacting the local area. We are continuing to monitor sites and power events in the local area for restoration. If you have any further questions do not hesitate to reach out.
Apr 3, 11:08 CDT
Investigating -
The WiscNet NOC has lost access to our device for Rosholt School District again at 4:07 PM CDT. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1464.
If you have any additional questions, please contact WiscNet NOC.
Apr 2, 16:39 CDT
Resolved -
We now observe services restored and stable since 10:48AM CDT this morning. If you have any issues or have any further questions please don't hesitate to reach out!
Apr 3, 15:39 CDT
Update -
There continues to be widespread power outages impacting the local area. We are continuing to monitor sites and power events in the local area for restoration. If you have any further questions do not hesitate to reach out.
Apr 3, 11:09 CDT
Investigating -
The WiscNet NOC has lost access to our device for Bowler School District at 1:17 AM CDT 04/02/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Apr 2, 13:35 CDT
Resolved -
We now observe services restored and stable at this time. If you are experiencing any issues or have any further questions please don't hesitate to reach out.
Apr 3, 15:04 CDT
Investigating -
The WiscNet NOC has lost access to our device for Deerfield School District at 1:02 PM 4/3/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Apr 3, 13:31 CDT