Update - The WiscNet NOC is currently working with BadgerNet to gather more details and determine an ETTR on this issue that ATT reports is due to a CenturyLink issue.

608-442-6761 option 1

noc@wiscnet.net
Jul 10, 13:47 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 9, 05:43 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 9, 02:00 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 9, 11:42 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 9, 09:51 CDT
Identified - Notification of an unplanned event affecting your institution:

The WiscNet NOC has received word from our partner provider that they see no issue on their circuit. Please power cycle the router or bounce the port on your data circuit
to continue troubleshooting the issue.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1
Jul 8, 15:09 CDT
Investigating - Notification of an unplanned event affecting your institution:

The WiscNet NOC is seeing one of your circuits down. Our partner provider is investigating at this time. We will provide further updates as they become available.


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 8, 09:43 CDT
Update - The only other step would be to verify what the transmit light levels are on the equipment onsite.

Once we have those values we can investigate further on our side to help isolate the issue.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net
Jun 28, 17:46 CDT
Investigating - Please be advised we are still seeing an active Rx optical power low alarm. We are still receiving -17.9 dBm from your equipment. The low threshold is -16.0 dBm. These
alarms were received at 15:26 CDT today. If no changes have been made on the DeForest SD side please verify Tx values and equipment status on site.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net
Jun 28, 04:32 CDT
Identified - Please be advised we are still seeing an active Rx optical power low alarm. We are still receiving -17.9 dBm from your equipment. The low threshold is -16.0 dBm. These
alarms were received at 15:26 CDT today. If no changes have been made on the DeForest SD side please verify Tx values and equipment status on site.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net
Jun 26, 23:50 CDT
Investigating - The WiscNet NOC is currently observing low optical power receive levels from the customer equipment on site. We are currently receiving -17.9dBm from your equipment,
which is outside of the low warning threshold on our transceiver at -15.0dBm. Please let us know if there have been any changes made and provide optical power receive /
optical power transmit levels from the customer premise equipment (CPE) for further analysis.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 26, 17:54 CDT
Abbotsford School District Operational
Adams-Friendship Area School District Operational
Albany School District Operational
Algoma School District Operational
Village of Allouez Operational
Almond-Bancroft School District Operational
Altoona City Operational
Altoona School District Operational
Alverno College Operational
Antigo Unified School District Operational
Appleton Area School District Operational
Appleton Boys and Girls Club Operational
City of Appleton Operational
Appleton Performing Arts Center Operational
Argyle School District Operational
Arrowhead UHS School District Operational
Ashwaubenon School District Operational
Village of Ashwaubenon Operational
Auburndale School District Operational
Aurora University Operational
Augusta School District Operational
Bangor School District Operational
Baraboo School District Operational
Barneveld School District Operational
Barron Area School District Operational
Bayfield School District Operational
Beecher-Dunbar-Pembine School District Operational
Belleville School District Operational
Bellin College Inc Operational
Belmont Community School District Operational
City of Beloit Operational
Beloit College Operational
Beloit School District Operational
Beloit Turner School District Operational
Benton School District Operational
Berlin Area School District Operational
Big Foot UHS School District Operational
Birchwood School District Operational
Black Hawk School District Operational
Blackhawk Technical College Operational
BloodCenter of Wisconsin Operational
Bonduel School District Operational
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Bowler School District Operational
Boyceville Community School District Operational
Brighton #1 School District Operational
Brillion School District Operational
Bristol School District #1 Operational
City of Brookfield Operational
Brown County Operational
Brown County 2 Remote Site Operational
Brown County 3 Remote Site Operational
Brown County Jail Operational
Brown County Law Enforcement Operational
Brown County New Eye Operational
Brown County PDCT Operational
Brown County PDCT 2 Operational
Brown County Public Service Commission Operational
Burlington Area School District Operational
Butternut School District Operational
Cadott Community School District Operational
Calumet County Operational
Cambria-Friesland School District Operational
Cambridge School District Operational
Cameron School District Operational
Campbellsport School District Operational
Carroll University Operational
Carthage College Operational
Cassville School District Operational
Catholic Memorial High School Operational
CESA 1 Operational
CESA 2 Operational
CESA 3 Major Outage
CESA 4 Operational
CESA 5 Operational
CESA 6 Operational
CESA 7 Operational
CESA 8 Major Outage
CESA 9 Operational
CESA 10 - Chippewa Falls Operational
CESA 10 - Madison Operational
CESA 11 Operational
CESA 12 Operational
Chequamegon School District Operational
Chetek-Weyerhaeuser School District Operational
Children Hospital and Health System Operational
Chilton School District Operational
Chippewa County Operational
Chippewa Valley Technical College Operational
Chippewa Falls Area Unified School District Operational
Clear Lake School District Operational
Clinton Community School District Operational
Cochrane-Fountain City School District Operational
Colby School District Operational
Coleman School District Operational
Colfax School District Operational
Concordia University Operational
Cornell School District Operational
Crivitz School District Operational
Cuba City School District Operational
Cudahy School District Operational
D C Everest Area School District Operational
Dane County Operational
Darlington Community School District Operational
Deerfield Community School District Operational
De Forest Area School District Major Outage
City of De Pere Operational
De Pere School District Operational
Delavan-Darien School District Operational
Denmark School District Operational
Dodgeland School District Operational
Dodgeville School District Operational
Door County Operational
Dove Health Care Operational
Dunn County Operational
East Troy School District Operational
Eastern Shores Library System - Monarch Library System Operational
Eau Claire Area School District Operational
Eau Claire Catholic Schools Operational
City of Eau Claire Operational
Eau Claire County Operational
Edgar School District Operational
Edgerton School District Operational
Edgewood High School Operational
Educators Credit Union Operational
Elcho School District Operational
Elk Mound Area School District Operational
Elkhart Lake-Glenbeulah School District Operational
Elkhorn Area School District Operational
Ellsworth Community School District Operational
Elmbrook School District Operational
Elmwood School District Operational
Erin School District Operational
Fall Creek School District Operational
Fall River School District Operational
Family Peace Center Operational
Flambeau School District Operational
Florence County School District Operational
City of Fond du Lac Operational
Fond du Lac County Operational
Fond du Lac School District Operational
Fontana J8 School District Operational
Forest County Operational
Fort Atkinson School District Operational
Fox Point J2 School District Operational
Fox Valley Lutheran High School Operational
Fox Valley Technical College Major Outage
Frederic School District Operational
Freedom Area School District Operational
Geneva J4 School District Operational
General Mitchell International Airport Operational
Genoa City J2 School District Operational
Germantown School District Operational
Gillett School District Operational
Gilman School District Operational
Gilmanton School District Operational
Glenwood City School District Operational
Good Shepherd Lutheran School Operational
Goodman-Armstrong Creek School District Operational
Grafton School District Operational
Town of Grand Chute Operational
Granton Area School District Operational
Grantsburg School District Operational
City of Green Bay Operational
Green Bay Area School District Operational
Green Bay Community Church ? Operational
Green Lake County Operational
Green Lake School District Operational
City of Greenfield Operational
Greenfield School District Operational
Greenwood School District Operational
Gresham School District Operational
Hartford J1 School District Operational
Hartford UHS School District Operational
Hartland-Lakeside J3 School District Operational
Hayward Community School District Operational
Highland School District Operational
Hilbert School District Operational
HNR School District-Neosho Operational
HNR School District- Rubicon Operational
Holmen School District Operational
Holy Apostles School Operational
Holy Hill Area School District Operational
Horicon School District Operational
Howard Village Operational
Hortonville Area School District Operational
Howard-Suamico School District Operational
Howards Grove School District Operational
Hudson School District Operational
Hurley School District Operational
Hustisford School District Operational
Inclusa Operational
Independence First Operational
Indianhead Federated Library System Operational
Iola-Scandinavia School District Operational
Iowa-Grant School District Operational
Ithaca School District Operational
Jackson County Operational
City of Janesville Operational
Jefferson County Operational
Jefferson School District Operational
Johnson Creek Elementary Operational
Johnson Creek School District Operational
Kaukauna Area School District Operational
Kenosha County Operational
Kenosha County Public Library System Operational
Kenosha Unified School District Operational
Kettle Moraine Lutheran High School Operational
Kettle Moraine School District Operational
Kewaunee School District Operational
Kiel Area School District Operational
Kimberly Area School District Operational
Kohler School District Operational
City of La Crosse Operational
La Crosse School District Operational
Lac Courte Oreilles Ojibwa Community College Operational
Lac du Flambeau #1 School District Operational
School District of Ladysmith Operational
Lake Country School District Operational
Lake Holcombe School District Operational
Lake Mills Area School District Operational
Lakeland College Operational
Lakeland UHS School District Operational
Lakeshore Technical College Operational
Lakeshores Library System Operational
Laona School District Operational
Lawrence University Operational
Lena School District Operational
Lincoln County Operational
Linn J6 School District Operational
Little Chute Area School District Operational
Village of Little Chute Operational
Lodi School District Operational
Lomira School District Operational
Loyal School District Operational
Luther High School Operational
Luxemburg-Casco School District Operational
Madison Area Technical College Operational
City of Madison Operational
Madison Metropolitan School District Operational
Manawa School District Operational
Manitowoc Public Utilities Operational
Manitowoc School District Operational
Maple Dale-Indian Hill School District Operational
Maple School District Operational
Marathon City School District Operational
Marathon County Operational
Marathon County Special Education Operational
Marian University of Fond du Lac Operational
Marinette City Operational
Marinette County Operational
Marinette School District Operational
Marion School District Operational
Markesan School District Operational
Marquette University Operational
Marquette University High School Operational
Marshall School District Operational
City of Marshfield Operational
Marshfield Unified School District Operational
Mayville School District Operational
McDonell Area Catholic School District Operational
McFarland School District Operational
Medford Area Public School District Operational
Medical College of Wisconsin Operational
Mellen School District Operational
City of Menasha Operational
Menasha Joint School District Operational
Town of Menasha Operational
Menasha Utilities Operational
Menominee Indian School District Operational
Menominee Nation, College of the Operational
Menomonie Area School District Operational
Mequon-Thiensville School District Operational
Mercer School District Operational
Meriter Hospital, Inc. Operational
Merrill Area School District Operational
Merton Community School District Operational
Messmer Catholic Operational
Mid-State Technical College Operational
Mid-State Technical College - Stevens Point Operational
90 days ago
100.0 % uptime
Today
Mid-Wisconsin Federated Library System Operational
Middleton-Cross Plains Area School District Operational
Milton School District Operational
Milwaukee Area Technical College Operational
Milwaukee Art Museum Operational
Milwaukee City Housing Authority Operational
City of Milwaukee Operational
Milwaukee County Federated Library System Operational
Milwaukee Institute of Art and Design Operational
Milwaukee Public Museum Operational
Milwaukee School of Engineering Major Outage
Mineral Point Unified School District Operational
Minocqua J1 School District Operational
Mishicot School District Operational
Mondovi School District Operational
Monona Grove School District Operational
Monroe School District Operational
Montello School District Operational
Monticello School District Operational
Moraine Park Technical College Operational
Mosinee School District Operational
Mukwonago School District Operational
Muskego-Norway School District Operational
Necedah Area School District Operational
City of Neenah Operational
Neenah Joint School District Operational
Neillsville School District Operational
City of New Berlin Operational
New Berlin School District Operational
New Glarus School District Operational
New London School District Operational
Niagara School District Operational
Nicolet Area Technical College Operational
Nicolet Federated Library System Operational
Nicolet UHS School District Operational
Norris Academy Operational
North Central Health Care Operational
North Fond du Lac School District Operational
North Lakeland School District Operational
Northcentral Technical College Operational
Northeast Wisconsin Technical College Operational
Northern Ozaukee School District Operational
Northern Waters Library Service Operational
Northland College Operational
Northland International University Operational
Northland Pines School District Operational
Northwood School District Operational
Norwalk-Ontario-Wilton School District Operational
Oconto Falls Public School District Operational
Oconto Unified School District Operational
Omro School District Operational
Oregon School District Operational
Osceola School District Operational
Oshkosh Area School District Operational
City of Oshkosh Operational
Osseo-Fairchild School District Operational
Our Lady Queen of Peace School Operational
Outagamie Waupaca Library System Operational
Owen-Withee School District Operational
Palmyra-Eagle Area School District Operational
Pardeeville Area School District Operational
Parkview School District Operational
Paris J1 School District Operational
Pecatonica Area School District Operational
Peshtigo School District Operational
PESI Operational
Pewaukee School District Operational
Phelps School District Operational
Phillips School District Operational
Pier Wisconsin Operational
Pittsville School District Operational
City of Platteville Operational
Platteville School District Operational
Plum City School District Operational
Plymouth Joint School District Operational
Port Edwards School District Operational
Port Washington-Saukville School District Operational
Portage Community School District Operational
Portage County Operational
Poynette School District Operational
Prairie du Chien Area School District Operational
Prairie Farm Public School District Operational
Prentice School District Operational
Prescott School District Operational
Price County Operational
Princeton School District Operational
Pulaski Community School District Operational
Racine Lutheran High School Operational
Racine Unified School District Operational
Randall J1 School District Operational
Randolph School District Operational
90 days ago
100.0 % uptime
Today
Raymond #14 School District Operational
Reedsville School District Operational
Rhinelander School District Operational
Reedsburg School District Operational
Rib Lake School District Operational
Rice Lake Area School District Operational
Richmond School District Operational
Rio Community School District Operational
Ripon Area School District Operational
Ripon College Operational
River Falls School District Operational
River Ridge School District Operational
River Valley School District Operational
Riverdale School District Operational
Rock County Operational
Rock Prairie Montessori Major Outage
Rosendale-Brandon School District Operational
Rosholt School District Operational
Royal Credit Union Operational
Royall School District Operational
Rubicon J6 School District Operational
Rural Health Care Operational
Sacred Heart Hospital Operational
Sacred Heart of Jesus and Mary School Operational
Sacred Heart School of Theology Operational
St. Augustine University Parish Operational
St. Catherines High School Operational
Saint Croix Central School District Operational
Saint Croix Falls School District Operational
St. Francis Xavier Catholic School Systems Operational
St. Joseph's Hospital Operational
St. Mary Catholic Schools Operational
St. Mary's Springs Academy Operational
St. Norbert College Major Outage
St. Thomas Aquinas Parish School Operational
St. Vincent Hospital Operational
Salem School District Operational
Sauk Prairie School District Operational
Sevastopol School District Operational
Sharon J11 School District Operational
Shawano School District Operational
Sheboygan Area School District Operational
City of Sheboygan Operational
Sheboygan County Operational
Sheboygan Falls School District Operational
Shell Lake School District Major Outage
Shiocton School District Operational
Shoreland Lutheran High School Operational
Shullsburg School District Operational
Silver Lake College Operational
Siren School District Operational
Slinger School District Operational
Solon Springs School District Operational
South Central Library System Operational
Southern Door County School District Operational
Southwest Health Center Operational
Southwest Library System Operational
Southwest Wisconsin Technical College Operational
Southwestern Wisconsin School District Operational
Spencer School District Operational
Spooner Area School District Operational
Spooner Health System Operational
Spring Valley School District Operational
Stanley-Boyd Area School District Operational
Stevens Point Area Public School District Operational
City of Stevens Point Operational
Stone Bank School District Operational
Stoughton Area School District Operational
Stratford School District Operational
Sturgeon Bay School District Operational
Village of Suamico Operational
Sun Prairie Area School District Operational
City of Superior Operational
Suring Public School District Operational
Swallow School District Operational
SWITCH - Southeastern Wisc Info Tech Exchange Operational
Thorp School District Operational
Three Lakes School District Operational
Tigerton School District Operational
Tomahawk School District Operational
Tomorrow River School District Operational
Tri-County Area School District Operational
Trout Lake Operational
Turtle Lake School District Operational
Twin Lakes #4 School District Operational
Two Rivers Public School District Operational
Union Grove J1 School District Operational
Union Grove UHS School District Operational
UW Platteville Real Estate Foundation Operational
UW-Whitewater Operational
Verona Area School District Operational
Victory Christian Academy Operational
Victory Christian Academy - 2 Operational
90 days ago
100.0 % uptime
Today
Viterbo University Operational
Wabeno Area School District Operational
Walworth J1 School District Operational
Washburn County Operational
Washburn School District Operational
Washington-Caldwell School District Operational
Washington School District Operational
Waterford Graded J1 School District Operational
Waterford UHS School District Operational
Waterloo School District Operational
Watertown Unified School District Operational
City of Waukesha Operational
Waukesha County Operational
Waukesha County Federated Library System (Bridges Library System) Operational
Bridges Library System Operational
Waukesha County Technical College Operational
Waukesha School District Operational
Waunakee Community School District Operational
Waupaca County Operational
Waupaca School District Operational
Waupun School District Operational
City of Wausau Operational
Wausau School District Operational
Wausaukee School District Operational
Wautoma Area School District Operational
Wauwatosa City Operational
Wauzeka-Steuben School District Operational
Webster School District Operational
City of West Allis Major Outage
West Allis-West Milwaukee School District Operational
West De Pere School District Operational
West Salem School District Operational
Western Technical College Operational
Westfield School District Operational
Westosha Special Ed Operational
Weyauwega-Fremont School District Operational
White Lake School District Operational
Whitefish Bay Dominican High School Operational
Whitefish Bay School District Operational
City of Whitewater Operational
Whitewater Unified School District Operational
Whitnall School District Operational
School District of Wild Rose Operational
Winding Rivers Library System Operational
Winnebago County Operational
Winnebago Lutheran Academy Operational
Winneconne Community School District Operational
Winnefox Library System Operational
Winter School District Operational
Wisconsin Center for the Blind and Visually Impaired Operational
Wisconsin Dells School District Operational
Wisconsin Department of Military Affairs Operational
State of Wisconsin Dept of Public Instruction Operational
Wisconsin Department of Transportation Operational
Wisconsin Economic Development Corporation - Madison Operational
Wisconsin Economic Development Corporation - Milwaukee Operational
Wisconsin Heights School District Operational
Wisconsin Indianhead Technical College Operational
State of Wisconsin Investment Board Operational
Wisconsin Lutheran College Operational
Wisconsin Lutheran High School Operational
Wisconsin School for the Deaf Operational
State of Wisconsin Operational
Wisconsin Technical College System Operational
Wisconsin Valley Library Service Operational
Wonewoc-Union Center School District Operational
Woodruff J1 School District Operational
Wrightstown Community School District Operational
Wisconsin Regional Peering Operational
MERIT Network Operational
Pennsylvania State University Operational
SysNet Operational
Indiana Giga POP Operational
Northwestern University Operational
University of Chicago Operational
University of Iowa Operational
University of Illinois Operational
NorthernLights GigaPOP Operational
UW SysNet Operational
Illinois State University Operational
Penn State University Operational
KINBER Operational
MOREnet Operational
Iowa State University Operational
University of Nebraska CSN Operational
University of Nebraska Lincoln Operational
University of Missouri Operational
OneNet Operational
GPN Operational
Transit Share Operational
University of Wisconsin SysNet Operational
University of Iowa Operational
Penn State Operational
University of Minnesota Operational
Indiana University Operational
MERIT Operational
KINBER Operational
Iowa State University Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Charter will be performing OS upgrades in Dodgeville. Affected sites are expected to see a 5 minute downtime.
Posted on Jun 25, 11:34 CDT
Charter will be performing OS upgrades in Dodgevelle, WI. This is a multi-night event, night 2 of 5.

Affected sites should expect to be down for approximately 5 minutes.
Posted on Jun 25, 11:38 CDT
Charter will be performing OS upgrades in Dodgevelle, WI. This is a multi-night event, night 3 of 5.

Affected sites should expect to be down for approximately 5 minutes.
Posted on Jun 25, 11:39 CDT
Charter will be performing OS upgrades in Dodgevelle, WI. This is a multi-night event, night 4 of 5.

Affected sites should expect to be down for approximately 5 minutes.
Posted on Jun 25, 11:41 CDT
Charter will be performing OS upgrades in Dodgevelle, WI. This is a multi-night event, night 5 of 5.

Affected sites should expect to be down for approximately 5 minutes.
Posted on Jun 25, 11:42 CDT
DC Power and rack maintenance at WiscNet's downtown Milwaukee PoP will
cause the following optical circuits to go down sometime between the
hours of 1:00PM to 6:00PM Central Time on July 28th. Please feel free to
reach out to the WiscNet Engineering if you have any questions or concerns.

wn-merit-0001 10GbE from Powers, Michigan to Chicago
wn-merit-0003 10GbE from Marinette, Wisconsin to Chicago
wn-merit-0004 10GbE from Powers, Michigan to Chicago
WiscNet backbone 10G circuits from Milwaukee to Chicago and Milwaukee to Green Bay
Posted on Jul 10, 13:13 CDT
Past Incidents
Jul 10, 2020
Resolved - This incident has been resolved.
Jul 10, 15:00 CDT
Update - This issue has been escalated to our engineering team for further investigation.


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 10, 13:49 CDT
Investigating - Notification of an unplanned event affecting your institution:

We received an OSPF alarm for your site. Please verify the OSPF configuration on your device that connects to the WiscNet device.


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 10, 12:26 CDT
Resolved - This incident has been resolved.
Jul 10, 05:00 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 10, 01:08 CDT
Resolved - This incident has been resolved.
Jul 10, 01:40 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 10, 01:11 CDT
Resolved - This incident has been resolved.
Jul 10, 00:52 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 9, 22:43 CDT
Resolved - This incident has been resolved.
Jul 10, 00:48 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 9, 20:50 CDT
Resolved - This incident has been resolved.
Jul 10, 00:45 CDT
Monitoring - Our partner provider has stated that the cause for this event has been determined to be an issue with an optical card. It was decided that this card needed to be replaced. After the card
was replaced it appears services were restored. Since services are restored this issue will be resolved. Thank you.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net
Jul 10, 00:18 CDT
Identified - Our partner provider has stated that the cause for this event has been determined to be an issue with an optical card. It is not yet clear if the card will need to be replaced, or if it can simply be re-seated. There is no ETR available at this time. The NOC will continue to provide progressive updates as they become available to us. Thank you.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 8, 21:42 CDT
Update - Thank you for verifying power and equipment on site. We have engaged our local provider for investigation and will provide further updates as they become available.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 8, 16:18 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 8, 15:40 CDT
Jul 9, 2020
Resolved - This incident has been resolved.
Jul 9, 15:15 CDT
Monitoring - The WiscNet NOC is currently seeing your devices have restored at this time.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 9, 14:50 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 9, 13:55 CDT
Resolved - This incident has been resolved.
Jul 9, 07:14 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 9, 01:58 CDT
Jul 8, 2020
Resolved - This incident has been resolved.
Jul 8, 15:15 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 14:55 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 8, 13:26 CDT
Resolved - This incident has been resolved.
Jul 8, 14:15 CDT
Monitoring - The WiscNet NOC is currently seeing that your site has restored. We will be resolving our ticket.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 8, 13:53 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 8, 13:10 CDT
Resolved - This incident has been resolved.
Jul 8, 02:30 CDT
Monitoring - Customer Email Sent:
To: ian.amborn@wintechnology.com
Subject : 528944 - Northeastern Wisconsin - Multiple Sites Unreachable
Jul 8, 02:03 CDT
Investigating - Notification of an unplanned event affecting your institution:

The NOC is seeing multiple sites down North of Green Bay. We are currently investigating the cause and will update as soon as possible.

Please be advised that you may receive communication from a local telecom provider in an attempt to restore your services. Assisting these providers will help in returning you internet services to normal operation.

If you have any questions, please do not hesitate to contact the WiscNet NOC.


608-442-6761 option 1
noc@wiscnet.net
Jul 8, 01:30 CDT
Jul 7, 2020
Resolved - This incident has been resolved.
Jul 7, 18:30 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 7, 12:30 CDT
Resolved - This incident has been resolved.
Jul 7, 07:03 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 6, 19:39 CDT
Resolved - This incident has been resolved.
Jul 7, 05:00 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 7, 01:28 CDT
Resolved - This incident has been resolved.
Jul 7, 03:15 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 7, 01:26 CDT
Jul 6, 2020
Completed - The scheduled maintenance has been completed.
Jul 6, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 08:00 CDT
Scheduled - WiscNet has been notified that splice crews in Fond du Lac will be repairing a damaged fiber cable outside of the Police Station in Fond du Lac on July 6th starting at 8:00AM. WiscNet is still attempting to determine the full scope of the repair but for now is notifying all members with fiber connections in Fond du Lac as we believe this work may cause outages.
Jul 3, 13:34 CDT
Resolved - This incident has been resolved.
Jul 6, 10:15 CDT
Monitoring - Issue was verified to be a power issue at the site. Faulty equipment was replaced and service has been verified to be restored. Please notify us if any issues return.

If you have any questions, please do not hesitate to contact the WiscNet NOC.


608-442-6761 option 1
noc@wiscnet.net
Jul 6, 09:53 CDT
Investigating - The WiscNet NOC has received your outage report, and we are able to access our equipment onsite. Please verify power and equipment to your devices on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 6, 08:54 CDT
Jul 5, 2020
Resolved - This incident has been resolved.
Jul 5, 18:30 CDT
Monitoring - We are now seeing all alarms clear and all connections up at this location. Please contact us if you continue to experience any service issues or if you haveany questions
about this event.

608-442-6761 option 1

noc@wiscnet.net
Jul 5, 18:01 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 5, 14:35 CDT
Jul 4, 2020
Resolved - This incident has been resolved.
Jul 4, 16:45 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 4, 15:35 CDT
Jul 3, 2020
Resolved - This incident has been resolved.
Jul 3, 15:14 CDT
Identified - Notification of an unplanned event affecting your institution:

Our partner provider has identified a fiber cut that is affecting services. There is no ETR at this time. We will provide further updates as they become available.


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 18, 09:44 CDT
Update - Charter has found low light at their hub site in Eau Clair and are dispatching to OTDR test and investigate further. We will escalate this issue and provide further updates as they are
available.
Jun 18, 07:05 CDT
Investigating - Notification of an unplanned event affecting your institution:

The NOC has observed an issue with a backbone link on our network affecting your institution. The investigation is ongoing at this time and further updates will be provided as they
become available.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 17, 19:55 CDT
Resolved - This incident has been resolved.
Jul 3, 15:14 CDT
Investigating - Circuit ID : 205.213.94.4
Reported By : Mike Dailey
Company : CESA 9
Internal Ticket # :
Issue : Internet reported down since 1312 and power and equipment has been verified. Possible last mile problem. Both primary and failover are down and both provided by Spectrum.
Callback Number : 715-892-1994
Dark or Lit Fiber :
P/E Verified : yes
Testing Authorized : yes
Testing Window : 24/7
Email Address : mdailey@cesa9.org

A End : Tomahawk, WI
Access Hours : NBH or 24/7 if arranged THRU Mike
LCON Name : Mike D
LCON Number : 715-892-1994
Jun 24, 13:49 CDT
Resolved - This incident has been resolved.
Jul 3, 15:13 CDT
Investigating - Notification of an unplanned event affecting your institution:

The NOC has observed an issue with a backbone link on our network affecting your institution. The investigation is ongoing at this time and further updates will be provided as they
become available.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 17, 19:50 CDT
Jul 2, 2020
Resolved - This incident has been resolved.
Jul 2, 15:30 CDT
Monitoring - We are now seeing the site has restored. This issue is resolved.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 2, 15:01 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 2, 14:34 CDT
Resolved - This incident has been resolved.
Jul 2, 13:45 CDT
Monitoring - Notification of an unplanned event affecting your institution:

We now see this circuit back up as of 12:28 pm CT today 7/2.


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 2, 12:47 CDT
Update - Notification of an unplanned event affecting your institution:

We are currently investigating an issue observed on one of your uplinks. Please Verify power and equipment at this time.


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 2, 11:35 CDT
Investigating - Notification of an unplanned event affecting your institution:

We are currently investigating an issue observed on one of your uplinks. We will provide updates as soon as they become available.


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 2, 10:42 CDT
Resolved - This incident has been resolved.
Jul 2, 09:15 CDT
Monitoring - The WiscNet NOC will be closing our ticket for this incident.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1
Jul 2, 08:30 CDT
Identified - There is no need to plug the firewall back in at this time. Thank you for informing the NOC that your service is ending.


Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 30, 20:07 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 30, 17:42 CDT
Jul 1, 2020
Resolved - This incident has been resolved.
Jul 1, 23:45 CDT
Monitoring - We see all of these services have remained up and stable since the incident on 06/18/2020. RFO from our partner provider indicates this outage was due to a VLAN issue
that caused a loop in their network. This was corrected and all services were restored as of 8:18PM on 06/18/2020.

If you have any questions, please do not hesitate to contact the WiscNet NOC.


608-442-6761 option 1
noc@wiscnet.net
Jul 1, 23:19 CDT
Identified - Notification of an unplanned event affecting your institution:

Please be advised the WiscNet NOC has seen all sites become reachable. Can you please verify that your services have been restored.
Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net
Jun 18, 21:57 CDT
Investigating - Notification of an unplanned event affecting your institution:

Please be advised the WiscNet NOC is currently seeing your site as unreachable. We are currently engaging our partner provider for further investigation. In the mean time
if you are aware of any on going power events impacting your location please notify the WiscNet NOC.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net
Jun 18, 18:20 CDT
Resolved - This incident has been resolved.
Jul 1, 19:15 CDT
Monitoring - Thank you for updating the Wiscnet NOC on this case. We are closing our ticket at this time.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 1, 18:53 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jul 1, 16:59 CDT
Resolved - This incident has been resolved.
Jul 1, 13:30 CDT
Monitoring - Update : Reached out to the owner of the ticket and she confirmed the issues had resolved the previous day around 1300. Resolving ticket and closing out.

Next Steps: This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.

The below Action Plan is the recommended steps to take to resolve the ticket or drive the ticket to resolution.

****ACTION PLAN**** :
1 : On ticket return, follow up with the member to advise if they are observing the outage **complete**
2 : If the member is observing the outage, request the member to check their internal network, resetting the web filter, providing specific description of the outage
3 : If the member still indicates loss of internet services, troubleshooting information has been provided, escalate to WiscNet Support during business hours for assistance
4 : Consult with AIM if further assistance is required
5 : Ticket can be resolved once the customer has confirmed internet services have restored **complete**
Jul 1, 13:00 CDT
Investigating - The WiscNet NOC is currently seeing the LAN connection on our managed firewall to be up at this time. We ask you to please check the internal network and / or the web
filter for any issues. If both of these are operating as expected, please provide outage details / impact (Specific web pages, devices, etc) and troubleshooting steps taken on
your side to further isolate this event.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 30, 21:32 CDT
Jun 30, 2020
Resolved - This incident has been resolved.
Jun 30, 21:45 CDT
Monitoring - The WiscNet NOC sees service has restored to your site.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 30, 21:22 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 29, 15:49 CDT
Completed - The scheduled maintenance has been completed.
Jun 30, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 17:00 CDT
Scheduled - WiscNet engineers will be replacing a backbone hub device in Manitowoc at 17:00 CDT on Tuesday, June 30th.

We will be replacing Juniper EX4200 with Juniper QFX5100 which offers increased 10g capacity and capability.

The full maintenance window period is 17:00 to 20:00. Member impact is expected to be from 15 to 30 minutes within the first hours of the maintenance window.

At the same time, an engineer will be working at De Pere to perform some brief 1-5 second maintenance on a subset of interfaces.

This maintenance is being performed earlier in the day due to Covid-19. This allows on-site Engineers to perform work at less risk with ability to travel back home the same day.

We will be taking extra precautions to keep downtime to a minimum.
Jun 19, 08:31 CDT
Resolved - This incident has been resolved.
Jun 30, 12:30 CDT
Identified - Spectrum is aware of an outage on their network that is impacting multiple customers. There is currently no ETTR for this outage.
Jun 30, 07:09 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 30, 05:55 CDT
Resolved - This incident has been resolved.
Jun 30, 10:00 CDT
Monitoring - The WiscNet NOC has received clear alarms indicating your site has become reachable again.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 30, 09:40 CDT
Investigating - The WiscNet NOC is currently seeing devices connected to our equipment as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 30, 09:18 CDT
Resolved - This incident has been resolved.
Jun 30, 07:00 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 30, 05:07 CDT
Resolved - This incident has been resolved.
Jun 30, 05:30 CDT
Monitoring - Update : All alarms clear at this time. Logged into the CA and found both sites are reachable without issue.

Next Steps : This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.

--- 140.189.70.8 ping statistics ---
12 packets transmitted, 12 received, 0% loss, time 11014ms

--- 140.189.70.25 ping statistics ---
8 packets transmitted, 8 received, 0% loss, time 7010m
Jun 30, 05:06 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 30, 03:57 CDT
Resolved - This incident has been resolved.
Jun 30, 04:03 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 30, 03:13 CDT
Resolved - This incident has been resolved.
Jun 30, 03:35 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 30, 02:01 CDT
Jun 29, 2020
Resolved - This incident has been resolved.
Jun 29, 22:45 CDT
Monitoring - The WiscNet NOC is currently seeing your service as restored.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 29, 22:16 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 26, 20:13 CDT
Resolved - This incident has been resolved.
Jun 29, 22:30 CDT
Update - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 29, 00:10 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 27, 22:55 CDT
Resolved - This incident has been resolved.
Jun 29, 13:00 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 12:31 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 29, 09:15 CDT
Resolved - This incident has been resolved.
Jun 29, 12:15 CDT
Monitoring - The WiscNet NOC sees this issue as resolved at this time. Connectivity has restored.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 29, 11:51 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 29, 08:58 CDT
Jun 28, 2020
Resolved - This incident has been resolved.
Jun 28, 06:00 CDT
Monitoring - The WiscNet NOC is currently seeing multiple devices now as reachable on site. Issue has appeared to have cleared so this case will be resolved.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net
Jun 28, 05:34 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net
Jun 26, 20:03 CDT
Jun 27, 2020
Jun 26, 2020
Resolved - This incident has been resolved.
Jun 26, 07:15 CDT
Monitoring - Update : Alarms are clear at this time. Logged into the router r-bonduelsd and found it had not lost power. As there are no further issues, this case will be resolved.

Next Steps : This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.

r-bonduelsd uptime is 29 weeks, 4 days, 22 hours, 57 minutes
System returned to ROM by power-on
Jun 26, 06:55 CDT
Investigating - The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net
Jun 26, 02:16 CDT
Resolved - This incident has been resolved.
Jun 26, 06:00 CDT
Identified - The WiscNet NOC is tracking a fiber fault event between Milwaukee and Gurney, IL. Teams are currently prepping to begin splicing, and there is an ETR of 06/26 02:00 UTC.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net
Jun 25, 18:12 CDT
Investigating - The WiscNet NOC is tracking a fiber fault event between Milwaukee and Gurney, IL. The fiber provider has been contacted, and splicing is expected to begin around 21:30 UTC. There is no ETR at this time. The WiscNet NOC will provide updates as they become available.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net
Jun 25, 16:46 CDT