Resolved -
This incident has been resolved.
Mar 20, 15:36 CDT
Update -
Hello. We are once again observing the packet loss. We are contacting the carrier to inform them and request investigation. More information to follow as we learn more. Thank you.
Mar 19, 13:43 CDT
Investigating -
First observed around 12:50 PM we see these sites experiencing heavy packet loss. We are contacting the provider to open a ticket for investigation. More updates to come as we learn more. Thank you
Mar 18, 15:07 CDT
Resolved -
This incident has been resolved.
Mar 20, 09:44 CDT
Monitoring -
Service restored at approx 2026-03-20 02:41:29 CDT. Continuing to work with the vendor to confirm the root cause of the FPC issue. Service impact was approx 2.5 minutes from 02:39:01 to 02:41:29, impact may have been slightly longer as protocols came up.
Mar 20, 03:00 CDT
Update -
The chassis FPC was unresponsive and is currently being rebooted. A ticket is being opened with the vendor to troubleshoot.
Mar 20, 02:46 CDT
Investigating -
WiscNet on-call staff is currently troubleshooting high FPC usage on a router in Eau Claire impacting circuits 2653, 401329, 401237, 2745, 401024, 400346, 2709, 2716, 2662, 401524, 2576, 401431, 401056.
Mar 20, 02:43 CDT
We observe alarms have cleared at 8:49am, and the router is now reachable. The router uptime indicates that the router went down and restored at 8:49am.
Mar 18, 09:03 CDT
Update -
Hello,
There are two circuits for Peshtigo School District, 400314 and 400585, which are both unreachable.
Transport is provided for circuit 400585 through GLS. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
Transport is provided for circuit 400314 through a different local provider, we are reaching out to them to investigate if the outage is known.
If you have any additional questions, please contact WiscNet NOC.
Mar 18, 08:56 CDT
Investigating -
Hello,
We observe the router has become unreachable at 8:29am and are investigating. Please verify power and equipment onsite.
Mar 18, 08:41 CDT
Resolved -
We're now seeing services restored at this time, if you have any further issues or questions please don't hesitate to reach out.
Mar 17, 15:49 CDT
Update -
Our local carrier continues to work with their tail provider's engineering team to investigate and explore resolution options.
We are requesting that Pittsville School District reboot their equipment on-site and see if that restores services. Please update us once this is complete.
Mar 17, 14:50 CDT
Update -
GLS is continuing to work to verify power and investigate the outage further. We will continue to provide updates we know more.
Mar 17, 09:27 CDT
Update -
GLS is continuing to investigate. We continue to push for further escalations and will continue to provide updates as soon as we know more.
Mar 17, 07:26 CDT
Update -
We are continuing to investigate this issue.
Mar 17, 07:24 CDT
Update -
GLS is continuing to investigate and we have escalated again. We will continue to reach out for more updates.
Mar 17, 01:27 CDT
Update -
GLS is still working with their provider on this issue. More information to come.
Mar 16, 23:06 CDT
Update -
GLS is still working with their provider on this issue.
Mar 16, 21:04 CDT
Update -
GLS has escalated their tickets with their provider. More information to come.
Mar 16, 19:00 CDT
Update -
We are continuing to work with GLS on this issue. More information to come.
Mar 16, 18:00 CDT
Update -
We're continuing to work with GLS to investigate the outage further.
Mar 16, 15:43 CDT
Update -
We are continuing to investigate this issue.
Mar 16, 15:41 CDT
Update -
GLS is continuing to work to verify power to the impacted sites.
Mar 16, 12:02 CDT
Update -
GLS is continuing their investigation and working to restore services as soon as possible.
Mar 16, 09:09 CDT
Update -
We are continuing to investigate this issue.
Mar 16, 09:02 CDT
Update -
Hello,
A number of services have restored, however the sites that have not GLS states that they are looking to reach out for power verification once locations are open. If you can confirm power to your location, and still are seeing your service down, please reach out so we can engage further investigation.
Mar 15, 18:16 CDT
Update -
GLS is ongoing in their investigations currently.
Mar 15, 17:07 CDT
Update -
GLS has observed some of these sites restore, but is ongoing in their investigations currently.
Mar 15, 16:10 CDT
Update -
GLS is still investigating, they currently believe there is a power issue but are still confirming.
Mar 15, 15:05 CDT
Update -
We are continuing to investigate this issue
Mar 15, 13:20 CDT
Update -
We are continuing to investigate this issue at this time.
Mar 15, 11:45 CDT
Investigating -
At this time we are seeing Granton Area School District, Pittsville School District, and Necedah Area School District bouncing and going down at this time. At time time we are looking into this issue and monitoring these sites.
Mar 15, 04:24 CDT
Resolved -
This incident has been resolved.
Mar 17, 15:38 CDT
Monitoring -
We see the device back online as of 3:27 CT.
Mar 17, 15:38 CDT
Investigating -
The WiscNet NOC has lost access to our device for Tomorrow River School District on 3/17 at 1:38 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Mar 17, 14:14 CDT
Resolved -
This incident has been resolved.
Mar 17, 11:05 CDT
Monitoring -
We observed the site restore by 8:37PM CDT 3/16/2026. The provider has concluded work.
Mar 17, 11:05 CDT
Update -
Our provider continues to actively splice. No time frame has been provided for repairs efforts.
At this time, please confirm if services have restored. We will continue to follow-up with our provider until full repairs and handsoff have been provided.
Mar 16, 23:56 CDT
Update -
Our provider is observing some restoration on impacting services. Repair efforts by construction crews in the field remain on-going.
No ETR at this time.
Mar 16, 22:48 CDT
Update -
Splicing efforts continue. Crews are splicing both sides. There has been no change in the ETR of 10:00PM CDT, but will most likely be extended due to the amount splice work.
The cause of the fiber cut is not known at this time. Once repairs have been made, an RFO will be shared by our provider with more details.
Please call into the NOC at any time for questions.
Mar 16, 21:53 CDT
Update -
Splicing has started. Our provider has a 266 count fiber to splice. The specific damage location is at the intersection of Folsom and North Clairemont.
ETR remains 10:00PM CDT, but may change due to the amount of work needing to be done.
Mar 16, 20:59 CDT
Update -
Our provider has been advised by the construction teams that splicing is ready to commence within approximately 10 minutes.
Mar 16, 19:43 CDT
Update -
Fiber has been prepped for splicing. ETR remains at 10:00PM CDT.
Mar 16, 18:40 CDT
Update -
The provider is prepping fiber for repairs. A new line is being placed and additional support in en-route. An ETR of 10:00PM CDT has been provided for repairs.
Mar 16, 17:24 CDT
Identified -
Our provider has teams in the field that have located damaged and they are gathering the necessary resources to repair the issue. Due to the damaged line crossing a multi lane highway they are also awaiting traffic control.
Mar 16, 16:25 CDT
Update -
The provider has identified this site is impacted by a fiber cut they are experiencing. They are working to isolate damages and repair to restore service. More updates to come as we learn more.
Mar 16, 15:28 CDT
Update -
The provider continues work isolating the issue and repair efforts are underway. We will provide new information as we receive but please reach out if you have any questions or concerns.
Mar 16, 14:21 CDT
Update -
The provider is aware of an outage and is currently investigating. We will continue to update as we learn more.
Mar 16, 12:51 CDT
Investigating -
Hello. Today at 11:19 CT we observed our device at the Cornell School District become unreachable. Please verify that there is power to building and power to the equipment. Note any alarm lights and power cycle devices if applicable.
The WiscNet NOC will contact the provider on your behalf and update this page with information. Thank you.
Mar 16, 11:42 CDT
Resolved -
This incident has been resolved.
Mar 17, 10:58 CDT
Monitoring -
Hello. We observed connection to the device restore at approximately 3/16 4:45 PM CT.
Mar 17, 10:58 CDT
Investigating -
The WiscNet NOC has lost access to our device for City of Marinette at 2:42 PM CT. Please verify power to building, power to equipment, alarm lights, and power cycle devices if applicable.
If you have any additional questions, please contact WiscNet NOC.
Mar 16, 15:09 CDT
Resolved -
This incident has been resolved and we will continue to monitor the affect services for any further issues.
Mar 15, 12:14 CDT
Monitoring -
Affected sites have recovered and appear stable after equipment swap. Leaving open for continued monitoring.
Mar 15, 10:58 CDT
Identified -
WiscNet engineers have identified an equipment failure in Madison and are dispatching with a replacement unit. Updated affected members list.
Mar 15, 10:08 CDT
Update -
We are investigating with our provider and will update as soon as we have further information.
Mar 15, 09:49 CDT
Update -
We are continuing to investigate this issue.
Mar 15, 09:48 CDT
Update -
We have opened investigations with an upstream provider and will be reaching out when we have more information.
Mar 15, 09:42 CDT
Investigating -
We are reaching out to inform you of a mass network event affecting your site which we began to observe as of approximately 05:13 AM CDT this morning. We are currently investigating this issue.
Mar 15, 07:56 CDT
Resolved -
This incident was due to a power event in the area and has since been resolved.
Mar 14, 16:54 CDT
Monitoring -
We have been informed that this was impacted b a commercial power event and has since restored as of approximately 10:54 AM CD this morning. We will continue to monitor this for now.
Mar 14, 11:13 CDT
Investigating -
We have observed an issue affecting this location beginning at approximately 09:59 AM CDT this morning. We are investigating this at this time.
Mar 14, 10:19 CDT
Investigating -
The WiscNet NOC has lost access to our device for Dodgeville School District on 3/13/2026 at 12:45:29 PM . Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Mar 13, 13:00 CDT
Resolved -
This incident has been resolved.
Mar 13, 12:35 CDT
Monitoring -
We have observed the connection to the device restore and remain stable as of 12:24 PM. Thank you
Mar 13, 12:35 CDT
Investigating -
The WiscNet NOC has lost access to our device for the Erin School District on 3/13 at 12:06 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Mar 13, 12:16 CDT
We are seeing services as back up at 9:19 AM CST. The issue was due to fiber damage between our rack and the telco room.
Mar 13, 10:12 CDT
Update -
Hello,
After further investigation on circuit 401469, we believe the issue is coming from the OneNeck data center. We are seeing low light levels coming from the DC and suspect a failing optic or fiber might be the cause. We do not have access to Madison College's equipment onsite. We request that Madison College verify the optic is working correctly, check light levels coming from the optic, and to OTDR the connection from the DC to 222 West Washington Ave to rule out any fiber issues. Please provide an update on your investigations.
Mar 12, 14:55 CDT
Update -
Hello,
After further investigation, we believe the issue is coming from the OneNeck data center. We are seeing low light levels coming from the DC and suspect a failing optic or fiber might be the cause. We do not have access to Madison College's equipment onsite. We request that Madison College verify the optic is working correctly, check light levels coming from the optic, and to OTDR the connection from the DC to 222 West Washington Ave. Please provide an update on your investigations.
Mar 11, 15:48 CDT
Update -
A member of our engineering team will be dispatching to OTDR for additional information for investigation. Thank you
Mar 11, 14:28 CDT
Update -
The fiber provider has determined the spans they run are not impacted by any network event or disturbance. We are currently working with our internal engineering team to investigate the ends of the suspect span.
Mar 11, 13:25 CDT
Update -
We continue narrowing down the issue with the fiber provider. They have involved their engineering and are verifying the scope of affected services. They will keep us in the loop and we will share any and all information as we learn more. We continue to monitor and continue communications with the fiber provider as the investigation unfolds. Thank you
Mar 11, 11:51 CDT
Update -
We continue investigations, and are contacting the fiber provider for additional investigations and information. We will post any new information and updates to the investigation.
Mar 11, 10:39 CDT
Investigating -
Hello. We have been investigating the impairment observed on the secondary connection. We will post as we discover additional information but please reach out if you need anything.
Mar 11, 09:50 CDT
The WiscNet NOC has contacted GLS on your behalf and opened ticket 12010328, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Thank you,
Mar 13, 03:37 CDT
Investigating -
Hello,
Starting at 3:24 am we lost connection to our equipment on site.
At this time we are requesting on site power and equipment verification while we investigate.
Resolved -
This incident has been resolved.
Mar 13, 03:36 CDT
Monitoring -
Hello,
At this time we are seeing services restored.
We followed up GLS and was informed their provider was preforming some testing on this circuit which took down services.
Please reach out with any questions.
Thank you,
Mar 13, 03:35 CDT
Update -
Hello,
The WiscNet NOC has contacted GLS on your behalf and opened ticket 12010164, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Thank you,
Mar 13, 02:24 CDT
Investigating -
Hello,
Starting at 2:05 am we observed a loss of connect to our equipment on site.
At this time we are requesting on site power and equipment verification while we investigate.
Resolved -
We observed the site restore by 3:40PM CDT 3/12/2026.
We will continue monitoring as normal.
Mar 12, 17:42 CDT
Monitoring -
Hello,
The WiscNet NOC was notified that network outage alarms today are due to electrical work, and the connection will appear offline until approximately late this evening. We will monitor for restoral, please reach out if you have any questions.
Mar 12, 15:34 CDT
Investigating -
Hello,
The WiscNet NOC has observed the router become unreachable, please verify power and equipment onsite.
Mar 12, 15:08 CDT
Resolved -
This incident has been resolved.
Mar 12, 14:39 CDT
Monitoring -
Our monitoring indicates the packet loss observed has ceased. Please reach out if you experience any further issues.
Mar 12, 14:39 CDT
Investigating -
The WiscNet NOC has noted the packet loss you observed for Cesa06 starting at around 7:00 AM. Please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Mar 12, 09:20 CDT
Resolved -
We are seeing this device back up as of 5:25PM. This was confirmed to be a power outage local to the area.
Mar 11, 17:52 CDT
Investigating -
The WiscNet NOC has lost access to our device for Medford School District at 3:18 PM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Mar 11, 15:34 CDT
Our alarms cleared at 11:24 for our onsite device and after investigation we seen flapping in the log indicating the provider port went down.
Mar 11, 15:17 CDT
Update -
Hello,
GLS continues to work with their provider on isolating this issue.
We don't have an ETR at this time.
Please reach out with any questions.
Thank you,
Mar 11, 07:00 CDT
Update -
Hello,
GLS is still investigating this outage.
We don't have an ETR at this time.
Please reach out with any questions.
Thank you,
Mar 11, 05:44 CDT
Update -
Hello,
We are still investigating this issue at this time.
We don't have an ETR.
Please reach out with any questions.
Thank you,
Mar 11, 03:49 CDT
Update -
The WiscNet NOC has contacted GLS on your behalf and opened ticket 11986341, for additional information, please reach out to the GLS NOC at 1.866.558.1920.
Mar 11, 01:49 CDT
Investigating -
Hello,
Starting at 1:19 am we observed a loss of connection to the device onsite.
At this time we are investigating this issue, while we are investigating can you provide onsite power and equipment verification?
Resolved -
This incident has been resolved.
Mar 11, 10:41 CDT
Update -
As of 10:22 today, we have observed the connection restore and remain stable. Please reach out if you are experiencing any lingering issues.
Mar 11, 10:41 CDT
Monitoring -
We have been informed that this is a result of a known network upgrade. Please reach out if you require any additional assistance, or have any questions or concerns. Thank you
Mar 11, 10:40 CDT
Investigating -
The WiscNet NOC has lost access to our device for Bridges Library System on 3/11 at 8:17 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Mar 11, 08:33 CDT
Resolved -
This incident has been resolved.
Mar 10, 15:46 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 10, 15:43 CDT
Investigating -
The WiscNet NOC has lost access to our device for Kiel Area School District at 10:57 A.M, 11:45 A.M and 12:54 P.M on 03/10/2026. Each time WiscNet has loss access to the device, it restores 4 minutes later.
Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
If you have any additional questions, please contact WiscNet NOC.
Mar 10, 13:34 CDT
Resolved -
Date & Time of Incident: Mar 9th at 12:16PM CST Duration: 561 Minutes Technician(s): Barry P & Ben L Review Date: Mar 10
Root Cause: Fiber cut due to construction
Brief Summary: At 12:16PM CST, we began to observe the Milwaukee Area Technical College down. Upon further review, we found that this site was impacted by a fiber cut. Services were re-routed while crews repaired fiber. Once fibers were repaired services were migrated back. We continue to observe services up and stable at this time.
Mar 10, 09:23 CDT
Update -
Hello,
We saw this circuit come back up at 9:37 pm CST. We will continue to monitor the circuit,
Thanks,
Mar 9, 23:18 CDT
Monitoring -
Hello,
As noted over our recent call, construction crews have hit the fiber outside the building.
MATC has switched to the backup connection and will be in contact with the construction crew.
We will continue to monitor for service restoration and contact you when we see it back up.
Mar 9, 12:39 CDT
Investigating -
Hello,
Beginning at 12:16 PM CST on 3/9, we are seeing alarms indicating Milwaukee Area Technical College is down.
Please confirm power and equipment on site while we investigate this further.
Mar 9, 12:27 CDT
Resolved -
We are closing this post, but please reach out if you have any questions.
Mar 9, 15:17 CDT
Investigating -
Please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920 regarding the alarms observed on the gateway equipment. If you have any additional questions, please contact WiscNet NOC.
Mar 9, 10:21 CDT
We are seeing this site has restored as of 9:47 AM CST on 3/9/26.
Mar 9, 10:09 CDT
Investigating -
Hello,
Starting at 6:04AM CST we observed alarms come in indicating the Town of Grand Chute device went down. Can you please verify power and equipment on site?