Devices unreachable| r-medfordsd and r-riblakesd
Incident Report for WiscNet
Resolved
This incident has been resolved.
Posted Mar 18, 2020 - 04:00 CDT
Monitoring
Update : Alarms have cleared in monitoring. logged into the CA and confirmed devices are reachable.

--- r-medfordsd.wiscnet.net ping statistics ---
5 packets transmitted, 5 received, 0% loss, time 4004ms
rtt min/avg/max/mdev = 42.496/43.229/43.975/0.548 ms

--- r-riblakesd.wiscnet.net ping statistics ---
5 packets transmitted, 5 received, 0% loss, time 4005ms
rtt min/avg/max/mdev = 43.899/44.068/44.229/0.289 ms

Logs show that the line side port went down.

r-medfordsd#show log
Mar 18 00:03:49.661 CDT: %OSPF-5-ADJCHG: Process 8, Nbr 140.189.1.97 on GigabitEthernet0/2 from FULL to DOWN, Neighbor Down: Dead timer expired
Mar 18 00:03:51.440 CDT: %OSPFv3-5-ADJCHG: Process 8, Nbr 140.189.1.97 on GigabitEthernet0/2 from FULL to DOWN, Neighbor Down: Dead timer expired
.Mar 18 03:17:28.928 CDT: %OSPF-5-ADJCHG: Process 8, Nbr 140.189.1.97 on GigabitEthernet0/2 from LOADING to FULL, Loading Done
.Mar 18 03:17:34.599 CDT: %OSPFv3-5-ADJCHG: Process 8, Nbr 140.189.1.97 on GigabitEthernet0/2 from LOADING to FULL, Loading Done

r-riblakesd#sh log
Mar 18 00:03:49.634 CDT: %OSPF-5-ADJCHG: Process 8, Nbr 140.189.1.97 on GigabitEthernet0/2 from FULL to DOWN, Neighbor Down: Dead timer expired
.Mar 18 03:17:27.075 CDT: %OSPF-5-ADJCHG: Process 8, Nbr 140.189.1.97 on GigabitEthernet0/2 from LOADING to FULL, Loading Done

Next Steps : This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.
Posted Mar 18, 2020 - 03:36 CDT
Investigating
Update : Received alarms for 2 member sites becoming unreachable. I logged into the CA and confirm the devices are unreachable. I attempted to login to the devices, but i am unable to. Creating status page. Setting calendar entry for customer business hours.

Next Steps : Pending customer.
==========================
--- r-medfordsd.wiscnet.net ping statistics ---
7 packets transmitted, 0 received, 100% loss, time 5999ms
--- r-riblakesd.wiscnet.net ping statistics ---
4 packets transmitted, 0 received, 100% loss, time 3001ms
=============================
Posted Mar 18, 2020 - 00:53 CDT
This incident affected: Medford Area Public School District and Rib Lake School District.