[2255451] West Salem School District - Router Unreachable

Incident Report for WiscNet

Postmortem

Date & Time of Incident: 7/2/26 8:33am

Duration: 3 hours 47 minutes

Technician(s): Payton

Review Date: 7/2/26

Brief Summary: The WiscNet NOC lost access to the West Salem School District Router

Root Cause: Loss of Power

Posted Jul 02, 2026 - 13:20 CDT

Resolved

Hello,

The WiscNet NOC has regained access to the onsite router at 12:20pm, and all alarms have cleared.

Posted Jul 02, 2026 - 13:16 CDT

Identified

Hello,

The WiscNet NOC has lost access to our device for West Salem School District at 8:33am. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1825.

If you have any additional questions, please contact WiscNet NOC.

Posted Jul 02, 2026 - 09:12 CDT

This incident affected: TEACH - Madison (West Salem School District).