Date & Time of Incident: 11:31 AM 9/10
Duration: 6,064
Technician(s): Fue Khang
Review Date: 9/15
Brief Summary: Handoff port showed down at 11:31 AM 9/10. Customer advised this was due to internal work. Came back up at 4:35PM 9/14
Root Cause: Customer internal work.
Posted Sep 15, 2026 - 13:55 CDT
Resolved
The WiscNet NOC has lost access to our device for Monroe School District at 9/10 1:11:31 AM. To assist with our investigation, please verify power to your site and the network equipment. We will be opening a ticket with the LMP on your behalf.
If you have any quesitons, please contact the WiscNet NOC at __noc@wiscnet.net__ or by phone at 608-442-6761.
We have reached out to the Last Mile Provider and they are advising they are seeing the handoff port for site Monroe School District - 2297 up. However, we are still currently seeing the handoff port down in our monitoring system. Please verify power and equipment on site. If there is a maintenance currently in progress that we are unaware of, please let us know.
If you have any quesitons, please contact the WiscNet NOC.
We are aware that the customer handoff port is currently offline.
If you have any questions, please reach out to the Wiscnet NOC.