Spooner Hub Device Down

Incident Report for WiscNet

Resolved

We verified all affected members were reachable the night we replaced the failed device, resolving.

Posted Nov 20, 2024 - 17:13 CST

Update

We have confirmed that the hardware fault reported has been repaired. A tech was dispatched to replace a piece of equipment which restored services.

Can you please verify that services have restored and there are no further issues?

Posted Nov 06, 2024 - 22:25 CST

Identified

At 2:00pm, WiscNet lost connectivity to hub device r-spooner-hub, and all WiscNet member sites connecting through this device. Console activity suggests the device is in an unrecoverable state, WiscNet personnel are preparing a replacement device for deployment. There is not currently an estimated time to recovery.

Posted Nov 06, 2024 - 14:23 CST

This incident affected: Spooner Area School District, Spooner Health System, and Washburn County.