GLS/TEACH Multiple Sites down

Incident Report for WiscNet

Postmortem

Date & Time of Incident: 9/25 1:23pm
Duration: 1071
Technician(s): Fue Khang, Dylan Trott, Johnathon Laun
Review Date: 9/27

Brief Summary: Alarms came in for all sites at 1:23 PM. Contacting GLS to see if they are aware of reason. GLS tickets have been merged to this ticket

Root Cause: Loss of routing to the devices on site

Posted Sep 27, 2026 - 23:48 CDT

Resolved

This incident has been resolved.

Posted Sep 27, 2026 - 23:45 CDT

Update

Hello,

We are seeing these restored as of 7:14am 9/26.

We will be closing out this status page.

Posted Sep 27, 2026 - 23:45 CDT

Update

At this time, GLS/Teach is currently investigating this issue. They have provided the following ticket information below:

Mishicot School District - ticket # 12432400

Reedsville School District - ticket # 12432402

Tworivers School District - ticket # 12432403

If you have any questions, please reach out to the Wiscnet NOC.

Thank you,

Posted Sep 25, 2026 - 15:19 CDT

Investigating

Hello,

The WiscNet NOC has lost access to our device for the following sites on 9/25 at 1:23 PM. We have been informed by the GLS/Teach team that they are aware of the issue. They have opened up tickets. The following are the affected sites as well as their GLS ticket number:

Mishicot School District - ticket # 12432400

Reedsville School District - ticket # 12432402

Tworivers School District - ticket # 12432403

Please verify power to your site and the network equipment.

If you have any additional questions, please contact WiscNet NOC at noc@wiscnet.net or by phone at 608-442-6761.

Thank you,

Posted Sep 25, 2026 - 13:40 CDT

This incident affected: TEACH - Milwaukee (Mishicot School District, Reedsville School District) and TEACH - Madison (Two Rivers Public School District).