After the report of the ASR920 making internal noises and no LED alarms, we are working on configuring a replacement.
Posted May 19, 2026 - 12:41 CDT
Update
Hello,
Logs on our router indicate the device is continually rebooting. We have escalated this ticket to our engineering team, are you aware of any power or UPS issues that might be causing the reboots?
Posted May 19, 2026 - 09:08 CDT
Investigating
Hello,
We are reaching out because we have observed the device we monitor at Genoa City J2 School District flapping intermittently throughout the night. The device is up and passing traffic at this time.
Due to a policy change, we are not able to open a ticket with GLS to investigate without the consent of the customer. If you are interested in opening an investigation into this issue, please reach out to GLS using 1.866.558.1920.
Below is the Site ID:
Genoa City J2 School District - 400991
Thank you,
Posted May 19, 2026 - 05:51 CDT
This incident affects: TEACH - Milwaukee (Genoa City J2 School District).