[520058] [Kettle Moraine Lutheran High School] [Device unreachable]

Incident Report for WiscNet

Resolved

This incident has been resolved.

Posted May 11, 2020 - 12:59 CDT

Identified

Update: Alarms have cleared, device is reachable with no loss. The tech Josh (262 225 7308) found no power issues when he arrived on site. He rebooted the Wiscnet
router which seems to have restored the service. He requested a Reason For Outage. I attempted to log into the device however my credentials are incorrect. I've CC'd
support@wiscnet.net for assistance

Next Steps: Pending client

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--- 140.189.132.11 ping statistics ---
20 packets transmitted, 20 received, 0% packet loss, time 3811ms
rtt min/avg/max/mdev = 27.826/28.668/30.183/0.635 ms

Posted Apr 01, 2020 - 08:58 CDT

Investigating

The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

Posted Apr 01, 2020 - 00:41 CDT