[2314162] WiscNet - Cesa04 - Down

Incident Report for WiscNet

Postmortem

Date & Time of Incident: 11/8 1:51 PM
Duration: 1171
Technician(s): Fue Khang, Zachary Prissel
Review Date: 11/9
Brief Summary: Alarms came in. GLS investigated, they found Juniper SWT power was not plugged in all the way. Corrected this and connection restored to site
Root Cause: Provider equipment issues.

Posted Nov 09, 2026 - 09:59 CST

Resolved

Hello,

The WiscNet NOC has lost access to our device for Cesa04 at 13:55 CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1823. The LMP's NOC is aware of the alarm and investigating.

If you have any additional questions, please contact WiscNet NOC at noc@wiscnet.net or by phone at 608-442-6761.

Thank you,

Posted Nov 09, 2026 - 09:55 CST

This incident affected: TEACH - Madison (CESA 4).