Prairie du Chien Area School District Router Unreachable | #2239376

Incident Report for WiscNet

Postmortem

Date & Time of Incident: 5/20/26 2:14pm

Duration: 48 minutes

Technician(s): Payton F

Review Date: 5/20/26

Brief Summary: Wiscnet lost access to our router onsite, and after restoral we observe an uptime of 27 days.

Posted May 20, 2026 - 15:32 CDT

Resolved

Hello,

The WiscNet NOC observed all alarms clear at 3:02pm and we regained access to our router onsite. Our router has an uptime of 27 days.

Posted May 20, 2026 - 15:28 CDT

Investigating

The WiscNet NOC has lost access to our device for Prairie Du Chien School District at 2:14pm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1381.

If you have any additional questions, please contact WiscNet NOC.

Posted May 20, 2026 - 15:00 CDT

This incident affected: TEACH - Madison (Prairie du Chien Area School District).