We reached out to GLS and were able to confirm with them as well as from our end that this circuit is back up and passing traffic.
Please reach out if you are still experiencing issues or have any questions.
Thank you,
Posted Jan 12, 2026 - 04:48 CST
Update
Hello,
At this time we are still observing this circuit as down. We have followed up with GLS and escalated this case to expedite the recovery.
No new ETR has been provided.
Please reach out with any questions.
Thank you,
Posted Jan 12, 2026 - 02:20 CST
Update
Hello,
GLS states the technician is still enroute, and their projected ETR remains at 1:00AM CST.
Posted Jan 11, 2026 - 23:30 CST
Update
Hello,
The technician is still enroute, no change to the ETR.
Posted Jan 11, 2026 - 22:41 CST
Identified
Hello,
GLS reports the field technician is still enroute, however they were able to provide a rough ETR of 1:00AM.
Posted Jan 11, 2026 - 21:32 CST
Update
Hello,
GLS has stated they have identified a faulty transponder card at one of the main offices. There is a technician enroute now to investigate.
Posted Jan 11, 2026 - 20:34 CST
Update
Hello,
GLS is still investigating, however they have identified this service to be correlated to a higher, widespread outage which they are still identifying. Once they have more information we will continue to update you. More to come.
Posted Jan 11, 2026 - 19:37 CST
Update
Hello,
GLS has already created ticket 11889515 for this issue. They are further investigating now. More to come.
Posted Jan 11, 2026 - 18:35 CST
Investigating
Hello,
We're currently investigating an event affecting your service. We have opened ticket 2191378 and we will be opening a ticket with GLS shortly.
Posted Jan 11, 2026 - 18:20 CST
This incident affected: TEACH - Milwaukee (Fox Point J2 School District).