[2267479] Racine Lutheran HS - Router Unreachable

Incident Report for WiscNet

Postmortem

Date & Time of Incident: 7/27 11:53am

Duration: 2h 32m

Technician(s): Payton

Review Date: 7/28

Brief Summary: WiscNet NOC lost access to the device onsite.

Root Cause: Loss of power

Posted Jul 28, 2026 - 08:57 CDT

Resolved

Hello,

The WiscNet NOC observed alarms clear at 2:25pm on 7/27 and the router is now reachable.

Posted Jul 28, 2026 - 08:55 CDT

Identified

Hello,

The WiscNet NOC has lost access to our device for Racine Lutheran High School at 11:53am on 7/27/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3062.

If you have any additional questions, please contact WiscNet NOC.

Posted Jul 27, 2026 - 12:12 CDT

This incident affected: TEACH - Milwaukee (Racine Lutheran High School).