Date & Time of Incident: 7/28/2026 12:25 AM
Duration: 9,489
Technician(s): Fue Khang
Review Date: 8/3/2026
Brief Summary: Alarms came in at 7/28/2026 12:25 AM due to fiber damage resulting from severe weather. Alarms cleared at 8/3/2026 2:34 PM.
Root Cause: fiber damage due to severe weather
Posted Aug 04, 2026 - 09:28 CDT
Resolved
This incident has been resolved.
Posted Aug 04, 2026 - 09:14 CDT
Update
Hello,
The off-net carrier has advised that the local splicing team has the cabling in the trailer and is actively preparing for restoration work. The splicing team will continue preparation and proceed with restoration efforts as work progresses. Additional updates will be shared as they become available.
Posted Jul 29, 2026 - 10:15 CDT
Identified
Hello,
We are still seeing service as down after the storms from yesterday.
Please verify power to your site and the network equipment.
If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.
The TEACH ID for this circuit is 1474.
If you have any additional questions, please contact WiscNet NOC.
Posted Jul 28, 2026 - 13:12 CDT
This incident affected: TEACH - Madison (Sauk Prairie School District).