Date & Time of Incident: 9:49 AM CST 8/25/2026
Duration: 10
Technician(s): Fue Khang
Review Date: 8/26/2026
Brief Summary: GLS notified of loss of ping at 9:49 AM CST. this initially cleared at 9:54 AM CST. GLS then notified of loss of ping at 12:49 PM CST and cleared again at 12:54 PM CST.
Root Cause: GLS did not provide a reason for outage.
Posted Aug 25, 2026 - 14:03 CDT
Resolved
This incident has been resolved.
Posted Aug 25, 2026 - 13:59 CDT
Update
We have been advised by GLS/TEACH of a loss of connection to your device on site at Arbor Vitae Woodruff School - **400674.** Please verify power and equipment on site. GLS/TEACH is currently investigating this issue. Your current GLS/TEACH ticket number is **12372157.** If you need further assistance, please reach out to GLS/TEACH tech support,
If you have any questions, please reach out to WiscNet NOC.
Posted Aug 25, 2026 - 13:18 CDT
Identified
We have been advised by GLS/TEACH of a loss of connection to your device on site at Arbor Vitae Woodruff School - **400674.** Please verify power and equipment on site. GLS/TEACH is currently investigating this issue. Your current GLS/TEACH ticket number is **12371867.** If you need further assistance, please reach out to GLS/TEACH tech support,
If you have any questions, please reach out to WiscNet NOC.
Posted Aug 25, 2026 - 10:30 CDT
This incident affected: TEACH - Madison (Woodruff J1 School District).