2255452 - Mequon - Thiensville SD - 400556 - Handoff Down

Incident Report for WiscNet

Postmortem

Date & Time of Incident: 7/2/2026 2:11 AM
Duration: 538
Technician(s): Fue Khang
Review Date: 7/2

Brief Summary: Handoff port to device was not showing traffic passing. Initially came in at 2:11 AM and was thought to be low traffic. However, it showed down at 8:43 AM. Traffic returned to normal at 11:09 AM.

Root Cause: Issue was not reported, customer side issue.

Posted Jul 02, 2026 - 11:57 CDT

Resolved

This incident has been resolved.

Posted Jul 02, 2026 - 11:51 CDT

Monitoring

Hello,

We are able to access the device for Mequon-Thiensville School District. We are seeing the handoff port as up, however traffic has dropped to keep alive. Please let us know if you are aware of any work or events on site that would cause traffic to drop.

If you have any additional questions, please contact WiscNet NOC.

Posted Jul 02, 2026 - 10:06 CDT

Investigating

The WiscNet NOC has lost access to our device for Mequon-Thiensville School District at 2:11 AM on 7/2. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1004.

If you have any additional questions, please contact WiscNet NOC.

Posted Jul 02, 2026 - 09:14 CDT

This incident affected: TEACH - Milwaukee (Mequon-Thiensville School District).