2202801 | Sites down

Incident Report for WiscNet

Postmortem

Services have been restored as of 8:05 AM. GLS reports due to an issue on offnet provider's network which has since been resolved.

Posted Feb 12, 2026 - 09:24 CST

Resolved

Hello,

Services have been restored as of 8:05 AM. GLS reports due to an issue on offnet provider's network which has since been resolved.

GLS Tickets:

Dodgeville: 11963910
Ithaca: 11963920

For additional information, please reach out to the GLS NOC at 1.866.558.1920.

Posted Feb 12, 2026 - 09:24 CST

Update

Hello,

GLS is still working with their provider on this issue.

No ETR has been provided, we will continue to reach out and will provide updates as soon as we have them.

Please reach out with any questions.

Thank you,

Posted Feb 12, 2026 - 07:17 CST

Update

Hello,

GLS is currently investigating this outage with their transport provider.

We have not been provided an ETR on this issue, we will continue to reach out and will provide updates as soon as we have them.

Please reach out with any questions.

Thank you,

Posted Feb 12, 2026 - 05:17 CST

Update

Hello,

The WiscNet NOC has contacted GLS on your behalf and opened tickets

Dodgeville: 11963910
Ithaca: 11963920

For additional information, please reach out to the GLS NOC at 1.866.558.1920.

Please reach out with any questions.

Thank you,

Posted Feb 12, 2026 - 03:38 CST

Investigating

Hello,

Starting at 2:55 am we observed a loss of connection to our end devices on these circuits.

At this time we are investigating this issue, while we are investigating can you provide onsite power and equipment verification?

Please reach out with any questions.

Thank you,

Posted Feb 12, 2026 - 03:13 CST

This incident affected: TEACH - Madison (Dodgeville School District, Ithaca School District).