[2304761] Hurley School District - Site Down

Incident Report for WiscNet

Postmortem

  1. Date & Time of Incident:

    1. 2026-10-16 07:25:01 EDT - 2026-10-16 08:47:06 EDT
  2. Duration:

    1. 82 Minutes
  3. Brief Summary:

    1. The site temporarily lost connection on 2026-10-16 at 07:25:01 EDT and services restored on 2026-10-16 at 08:47:06 EDT.
  4. Root Cause:

    1. Checked logs, configurations were being done, port was bounced and device restarted. Once configurations were complete and device restarted, services restored.
Posted Oct 16, 2026 - 08:46 CDT

Resolved

Hello,

The WiscNet NOC has lost access to our device for Hurley School District at 6:20am on 10/16. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0673.

If you have any additional questions, please contact WiscNet NOC at __noc@wiscnet.net__ or by phone at 608-442-6761.

Thank you,
Posted Oct 16, 2026 - 08:15 CDT
This incident affected: TEACH - Madison (Hurley School District).