INC0651704 | WiscNet | Racine Unified School District Connection Down

Incident Report for WiscNet

Resolved

Greetings,

WiscNet is seeing your equipment online. Based off your latest update work was being performed on site. Did the crew finish splicing in the new cables and is your service restored online? Please advise the NOC so we can resolve this ticket.

Thank you.
Posted Aug 29, 2025 - 14:00 CDT

Monitoring

Greetings,

WiscNet is seeing your equipment online. Based off your latest update work was being performed on site. Did the crew finish splicing in the new cables and is your service restored online? Please advise the NOC so we can resolve this ticket.

Thank you.
Posted Aug 28, 2025 - 13:05 CDT

Update

Greetings,

We still see alarms for the site. We will continue to hold our ticket pending the outcome of your work with your provider.

WiscNet NOC
Posted Aug 28, 2025 - 01:59 CDT

Update

Greetings,

We still see alarms for the site. We will continue to hold our ticket pending the outcome of your work with your provider.

WiscNet NOC
Posted Aug 28, 2025 - 00:36 CDT

Update

Greetings,

We still see alarms for the site. We will continue to hold our ticket pending the outcome of your work with your provider.

WiscNet NOC
Posted Aug 27, 2025 - 19:44 CDT

Update

Greetings,

Thank you for your update advising WiscNet that there is a larger issue on the dark fiber network that is causing this outage for the district. NOC will continue to hold this ticket for investigation and further updates.
Posted Aug 27, 2025 - 15:24 CDT

Update

Greetings,

Thank you for your update advising WiscNet that there is a larger issue on the dark fiber network that is causing this outage for the district. NOC will continue to hold this ticket for investigation and further updates.
Posted Aug 27, 2025 - 12:24 CDT

Update

Greetings,

The WiscNet NOC is currently seeing the router onsite as unreachable at the Racine Unified School District. Please verify power and equipment at the location and report back to us for further investigation into the issue.

Please contact the WiscNet NOC if you have any further questions.

Thank you.
Posted Aug 27, 2025 - 10:30 CDT

Update

The WiscNet NOC is currently seeing the router onsite as unreachable at the Racine Unified School District. Please verify power and equipment at the location and report back to us for further investigation into the issue.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc_incidents@wiscnet.net
Posted Aug 27, 2025 - 10:24 CDT

Investigating

The WiscNet NOC is currently seeing the router onsite as unreachable at this time. Please verify power and equipment at the location and report back to us for further investigation into the issue.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc_incidents@wiscnet.net
Posted Aug 27, 2025 - 07:11 CDT
This incident affected: Racine Unified School District.