Date & Time of Incident: 9/17 5:51 AM
Duration: 1835
Technician(s): Fue Khang
Review Date: 9/22
Brief Summary: On 9/17 at 5:51 AM, LMP notified of a down circuit. Found the issue was down due to LMP juniper device on site. Device was replaced on 9/18 at 12:26 PM and circuit restored
Root Cause: LMP device failure.
Posted Sep 22, 2026 - 08:29 CDT
Resolved
Hello,
At 5:35 AM we noticed r-dodgelandsd go down. Our provider has opened a ticket for this issue. While investigations are ongoing, please provide power and equipment verification onsite. We will continue to provide updates as we receive them.
The GLS/Teach managed Juniper device is failing. GLS/Teach is working to configure and install a replacement Juniper EX for your site. Please reach out to GLS/Teach to communicate and facilitate this replacement. Your Teach ID is 0719.
Your GLS/TEACH ticket is **12417287.** GLS/TEACH has the upgraded Juniper device staged and ready to ship over night.
If you have any further questions, Please reach out.
GLS/TEACH has notified us the new juniper switch installation is now complete. They have verified the connection is working.
If you are still experiencing issues, please reach out to GLS/TEACH.
If you have any questions, please reach out to the Wiscnet NOC.
Thank you,
Posted Sep 22, 2026 - 08:25 CDT
This incident affected: TEACH - Milwaukee (Dodgeland School District).