2241576 | Spencer School District Down

Incident Report for WiscNet

Postmortem

Date & Time of Incident:5/28 1:12am

Duration: 326

Technician(s):Connor, Payton

Review Date: 5/28/26

Brief Summary: At 1:12am, Wiscnet NOC observed loss of connection to the site router. At 6:38am, the connection restored.

Root Cause: Loss of Power

Posted May 28, 2026 - 08:31 CDT

Resolved

Hello,

Services restored at 6:38am. Our router indicates that the outage was caused by loss of power.

Posted May 28, 2026 - 08:29 CDT

Investigating

Hello,

The initial diagnosis of this outage has cleared and this remains down.

At this time we are reinvestigating this issue, while we are investigating please provide onsite power and equipment verification.

Thank you,

Posted May 28, 2026 - 04:58 CDT

Identified

Hello,

Starting around 12:40 am we observed a loss of connection to our onsite equipment.

Our provider confirmed that this is due to a node outage on their network.

They have an ETR of 3 am at this time.

Please reach out with any questions.

Thank you,

Posted May 28, 2026 - 01:44 CDT

This incident affected: Spencer School District.