2219176 | Concordia Hub Outage

Incident Report for WiscNet

Postmortem

Date & Time of Incident: 3/30/26 12:05PM

Duration: 23 hours and 52

Technician(s): Octavia/Jim/Tim/Ben

Review Date: 4/8/26

Brief Summary: Provider network issue caused circuit outage. WiscNet engineers moved services to restore services promptly

Root Cause: Provider issue from unknown building work

Posted Apr 08, 2026 - 15:36 CDT

Resolved

Hello,

Services restored 3/31/2026 11:57 AM. The outage was due to an issue on the local providers network.

Posted Apr 08, 2026 - 13:48 CDT

Update

Hello,

We are continuing our investigations with our local provider. There is no ETR yet at this time.

Posted Apr 01, 2026 - 15:08 CDT

Update

Hello,

We are continuing our investigations with our local provider. There is no ETR yet at this time.

Posted Mar 31, 2026 - 10:37 CDT

Identified

It was discovered that unknown building work occurred in Madison and WiscNet services were impacted. The WiscNet engineering team is engaged and corresponding with teams to coordinate a temporary repair or to move the circuit to a different path, but services are expected to remain down overnight.

We will continue to provide updates as they become available. Next update expected early tomorrow morning during business hours.

Posted Mar 30, 2026 - 20:26 CDT

Update

We're continuing to investigate the issue further. We'll continue to provide updates as we know more.

Posted Mar 30, 2026 - 15:22 CDT

Update

We've opened a ticket with our last mile provider for further investigation. We will continue to provide updates as we know more.

Posted Mar 30, 2026 - 13:56 CDT

Update

Good afternoon,

Both sites are currently up via a redundant link, however we are still working to investigate the outage impacting the primary link.

Posted Mar 30, 2026 - 12:53 CDT

Investigating

Good afternoon,

At 12:05PM CDT we began experiencing an outage impacting one of our core devices. We're currently investigating the issue further.

Posted Mar 30, 2026 - 12:29 CDT

This incident affected: TEACH - Milwaukee (Concordia University, Nicolet UHS School District).