[2300453] Southwest Technical College - Down

Incident Report for WiscNet

Postmortem

Date & Time of Incident:

Down: 2026-10-07 05:12AM CDT

Up: 2026-10-07 06:47AM CDT

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Duration:

95 Minutes

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Technician(s):

Jordan Netzel / Devin Harris

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Review Date:

10/7/2026

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Brief Summary:

Ticket was created based on a network alarm indicating loss of ICMP ping. Power verification was requested and confirmed on site and investigation was done to identify the source of the issue and whether onsite repair was needed. Shortly after investigations began, the alarms cleared and traffic restored.

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Root Cause:

Routing issue caused a brief network event on provider’s network bringing services down.

Posted Oct 07, 2026 - 08:20 CDT

Resolved

This incident has been resolved.

Posted Oct 07, 2026 - 08:18 CDT

Update

Hello,

As of 6:50AM CDT 10/7 we observed traffic restore and alarms clear on the equipment at the Southwest Wisconsin technical College. This case is now resolved.

Please reach out if you have any questions.

Thank you,

Posted Oct 07, 2026 - 08:14 CDT

Identified

Hello,

At 5:16 AM CST we noticed r-southwesttc go down. Our provider has opened an investigation. While investigations are ongoing please verify power and equipment onsite. Please reach out to us if you have any questions.

Posted Oct 07, 2026 - 05:28 CDT

This incident affected: TEACH - Madison (Southwest Wisconsin Technical College).