We were able to isolate the cause to our partners equipment on the network - after the troubleshooted remotely they were able to resolve the issue with their equipment and restore services. As such, this ticket has been resolved. Thank you
Posted Feb 04, 2025 - 16:00 CST
Monitoring
We were able to isolate the cause to our partners equipment on the network - after the troubleshooted remotely they were able to resolve the issue with their equipment and restore services. As such, this ticket has been resolved. Thank you
Posted Feb 03, 2025 - 15:41 CST
Update
The Wiscnet NOC has observed the alarms clear and is currently checking the status of the equipment from our end
Posted Feb 03, 2025 - 15:25 CST
Update
Greetings,
Our partner provider continues to investigate this issue. Once the source of the issue is identified corrective action will be taken.
Posted Feb 03, 2025 - 14:01 CST
Update
Greetings,
Our partner provider continues to investigate this issue. Once the source of the issue is identified corrective action will be taken.
Posted Feb 03, 2025 - 13:53 CST
Update
Partner provider continues to investigate this issue. Once the source of the issue is identified corrective action will be taken.
Posted Feb 03, 2025 - 13:07 CST
Update
Greetings,
After receiving confirmation of the equipment status on site we engaged our partner provider TEACH for investigation who indicated they will coordinate with Lumen to isolate the issue. Once the source of the issue is identified corrective action will be taken. No additional action is being requested of Seneca School district at this time. Additional updates regarding the next steps will be provided once more details are available. Thank you.
Posted Feb 03, 2025 - 11:50 CST
Update
Greetings,
We are currently working with our partner provider to restore services. Updates will be provided as soon as possible. If there are any questions or concern feel free to contact the NOC. Thank you
Posted Feb 03, 2025 - 10:36 CST
Update
Greetings,
We are currently working with our partner provider to restore services. Updates will be provided as soon as possible. If there are any questions or concern feel free to contact the NOC. Thank you
Posted Feb 03, 2025 - 09:58 CST
Update
Greetings,
The NOC is currently investigating the issue and will provide an update shortly. Thank you,
Posted Feb 03, 2025 - 09:37 CST
Update
Greetings,
At this time, it is recommended to perform a power cycle/reset on the equipment. Please perform a power cycle and follow up with the NOC when completed. Thank you.
Posted Feb 03, 2025 - 09:02 CST
Update
Greetings,
At this time, it is recommended to perform a power cycle/reset on the equipment. Please perform power cycle and follow up with the NOC when completed. Thank you.
Posted Feb 03, 2025 - 08:50 CST
Update
Greetings,
At this time, it is recommended to perform a power cycle/reset on the equipment. Please perform power cycle and follow up with the NOC when completed. Thank you.
Posted Feb 03, 2025 - 07:19 CST
Update
Greetings,
The WiscNet NOC continues to follow up with our partner provider regularly for updates. At this time, it is recommended to perform a power cycle/reset on the equipment. Please perform power cycle and follow up with the NOC when completed. Thank you.
Posted Feb 03, 2025 - 04:49 CST
Update
Greetings,
The WiscNet NOC continues to follow up with our partner provider regularly for updates. At this time, there are no further details regarding this outage and any steps being take to restore service.
Posted Feb 03, 2025 - 02:34 CST
Update
Greetings,
The WiscNet NOC continues to follow up with our partner provider regularly for updates. At this time, there are no further details regarding this outage and any steps being take to restore service.
Posted Feb 03, 2025 - 01:02 CST
Update
Greetings,
The WiscNet NOC continues to follow up with our partner provider regularly for updates. At this time, there are no further details regarding this outage and any steps being take to restore service.
Posted Feb 02, 2025 - 23:57 CST
Update
Greetings,
The WiscNet NOC continues to follow up with our partner provider regularly for updates. At this time, there are no further details regarding this outage and any steps being take to restore service.
Posted Feb 02, 2025 - 22:11 CST
Update
Greetings,
The WiscNet NOC continues to follow up with our partner provider regularly for updates. At this time, there are no further details regarding this outage and any steps being take to restore service.
Posted Feb 02, 2025 - 20:42 CST
Update
Greetings,
The WiscNet NOC continues to follow up with our partner provider regularly for updates. At this time, there are no further details regarding this outage and any steps being take to restore service.
There is no ETR at this time.
We will share any new updates as soon as they become available. We apologize for the inconvenience and appreciate your patience and understanding.
Thank you,
Posted Feb 02, 2025 - 19:38 CST
Update
Greetings,
The WiscNet NOC continues to follow up with our partner provider regularly for updates. At this time, there are no further details regarding this outage and any steps being take to restore service.
There is no ETR at this time.
We will share any new updates as soon as they become available. We apologize for the inconvenience and appreciate your patience and understanding.
Thank you,
Posted Feb 02, 2025 - 19:22 CST
Update
Greetings,
The WiscNet NOC continues to follow up with our partner provider regularly for updates. At this time, there are no further details regarding this outage and any steps being take to restore service.
There is no ETR at this time.
We will share any new updates as soon as they become available. We apologize for the inconvenience and appreciate your patience and understanding.
Thank you,
Posted Feb 02, 2025 - 17:37 CST
Update
Greetings,
The WiscNet NOC continues to follow up with our partner provider regularly for updates. At this time, there are no further details regarding this outage and any steps being take to restore service.
There is no ETR at this time.
As the NOC receives further information regarding this event, we will update you accordingly.
Thank you,
Posted Feb 02, 2025 - 16:17 CST
Update
Thank you for verifying your power and equipment. We have engaged our partner provider, and they are currently investigating. We will provide further updates as they are received.
Please contact the WiscNet NOC if you have any further questions.