Date & Time of Incident: 10/21 11:41pm
Duration: 40 minutes
Technician(s): Johnathon L
Review Date: 10/22
Brief Summary: We observed alarms indicating a loss of connection to our device on site at Sacred heart
Root Cause: Seems to be due to a loss of OSPF adjacency to our device
Posted Oct 22, 2026 - 01:29 CDT
Resolved
This incident has been resolved.
Posted Oct 22, 2026 - 01:27 CDT
Update
Hello,
We are seeing services restored as of 12:21am CT.
We will be closing out this status page and ticket now.
Thank you,
Posted Oct 22, 2026 - 01:25 CDT
Investigating
The WiscNet NOC has lost access to our device for Sacred Heart of Jesus and Mary School at 11:41pm CT 10/21. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1617.
If you have any additional questions, please contact WiscNet NOC.
Posted Oct 22, 2026 - 00:04 CDT
This incident affected: TEACH - Madison (Sacred Heart of Jesus and Mary School).