Date & Time of Incident: 7/23 2 PM Central
Duration: 16980 Minutes
Technician(s): Marcus
Review Date: 8/5
Root Cause: Fiber Damage
Brief Summary: The point to point fiber connection was cut by a road crew on 7/23 causing an outage. After repair, the point to point connection restored on 8/4.
Posted Aug 05, 2026 - 13:42 CDT
Resolved
This incident has been resolved.
Posted Aug 05, 2026 - 13:31 CDT
Update
Hello,
We are now seeing port 4 as up. Are you aware of any work that caused the point to point connection to go down from 7/23 to 8/4?
Posted Aug 05, 2026 - 10:07 CDT
Update
Hello,
We are still seeing port 4 down on Oregon School District router, this is labeled r-oregonsd-fes P2P ConnectPlus1. Please let us know if this is known work, if not reach out to 608-442-6761 opt 1 for further assistance.
Thank you,
Posted Aug 03, 2026 - 10:49 CDT
Update
Hello,
We are still seeing port 4 down on Oregon School District router, this is labeled r-oregonsd-fes P2P ConnectPlus1. Please let us know if this is known work, if not reach out to 608-442-6761 opt 1 for further assistance.
Thank you,
Posted Jul 31, 2026 - 10:13 CDT
Update
Hello,
We are still seeing port 4 down on Oregon School District router, this is labeled r-oregonsd-fes P2P ConnectPlus1. Please let us know if this is known work, if not reach out to 608-442-6761 opt 1 for further assistance.
Thank you,
Posted Jul 29, 2026 - 08:21 CDT
Update
Hello,
We are still seeing port 4 down on Oregon School District router, this is labeled r-oregonsd-fes P2P ConnectPlus1. Please let us know if this is known work, if not reach out to 608-442-6761 opt 1 for further assistance.
Thank you,
Posted Jul 28, 2026 - 11:31 CDT
Update
Hello,
We are reaching out for an update on this issue. We are still seeing port 4 down on Oregon School District router, this is labeled r-oregonsd-fes P2P ConnectPlus1. Please let us know if this is known work, if not reach out to 608-442-6761 opt 1 for further assistance.
Thank you,
Posted Jul 24, 2026 - 14:52 CDT
Investigating
Hello,
We're reaching out as we're seeing the port 4 down on the Oregon School District router, this is labeled r-oregonsd-fes P2P ConnectPlus1. If this is expected please reach out to 608-442-6761 opt 1.
Thank you,
Posted Jul 23, 2026 - 16:41 CDT
This incident affected: TEACH - Madison (Oregon School District).