Date & Time of Incident: 6/30 2:08 AM CST
Duration: 603 minutes
Technician(s): Fue Khang
Review Date: 6/30
Brief Summary: Alarms came in for devices at 2:08 AM. Cleared at 12:11 PM CST. Checked logs and showed the network port went down at that time.
Root Cause: Network port went down.
Posted Jun 30, 2026 - 13:22 CDT
Resolved
This incident has been resolved.
Posted Jun 30, 2026 - 13:20 CDT
Monitoring
Alarms for devices have cleared. Service has been restored as of 12:11 PM
Posted Jun 30, 2026 - 12:41 CDT
Investigating
Hello,
Starting at 2:08 am we observed a loss of connection to our onsite equipment for your circuits.
At this time we are requesting onsite power and equipment verification.
Due to a policy change on GLS's end we are unable to open a ticket on your behalf. To get a ticket opened please contact GLS and use your site ID, as listed below. GLS's phone number is 1.866.558.1920. Please reach out with any questions.
Thank you,
Waterloo School District: 1713 Phillips School District: 1324
Posted Jun 30, 2026 - 03:21 CDT
This incident affected: TEACH - Milwaukee (Phillips School District) and TEACH - Madison (Waterloo School District).