Date & Time of Incident: 8/18 9:50 PM Central
Duration: 718 Minutes
Technician(s): Marcus
Review Date: 8/19
Root Cause: upstream network event
Brief Summary: We observed bouncing on the upstream connection on our device at the Big Foot UHS School District between 9:50 PM on the 18th to 9:47 AM on the 19th. At this time, alarms have cleared and the bouncing has stabilized restoring the service.