Southwestern Wisconsin School District device unreachable | 2236062

Incident Report for WiscNet

Postmortem

Date & Time of Incident: 5/12 11:36 - 12:42pm CT

Duration: 11:36 - 12:42pm CT

Technician(s): Jake

Review Date: 5/12

Brief Summary: Observed the connection to our device go down at 11:36am. We were informed the outage was due to a power event. We observed the connection restore at 12:42pm CT.

Root Cause: Power

Posted May 12, 2026 - 13:08 CDT

Resolved

This incident has been resolved.
Posted May 12, 2026 - 13:07 CDT

Monitoring

We are seeing this connection restored as of 12:42pm CT. Please reach out if you experience lingering issues.
Posted May 12, 2026 - 13:06 CDT

Investigating

The WiscNet NOC has lost access to our device for Southwestern Wisconsin School District on 5/12 at 11:36 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

If you have any additional questions, please contact WiscNet NOC.
Posted May 12, 2026 - 11:46 CDT
This incident affected: TEACH - Madison (Southwestern Wisconsin School District).