Date & Time of Incident: 9/23 7:45 PM to 9/24 10:17 PM
Duration: 1,592
Technician(s): Fue Khang
Review Date: 9/25
Brief Summary: Alarms came in for site on 9/23 at 7:45 PM and cleared at 9/24 10:17 PM. Logs show handoff port going down.
Root Cause: Customer premise equipment.
Posted Sep 25, 2026 - 12:53 CDT
Resolved
This incident has been resolved.
Posted Sep 25, 2026 - 12:51 CDT
Update
Hello,
The WiscNet NOC has lost access to our device for City of Stevens Point on 9/23 at 7:45 PM. Please let us know if there are any known network or power events impacting this service. We will continue to monitor and will send another update when alarms have cleared.
If you have any additional questions, please contact WiscNet NOC at noc@wiscnet.net or by phone at 608-442-6761.
Thank you,
Posted Sep 24, 2026 - 09:03 CDT
Identified
Hello,
The WiscNet NOC has lost access to our device for City of Stevens Point at 5:45 AM. Please let us know if there are any known network or power events impacting this service. We will continue to monitor and will send another update when alarms have cleared.
If you have any additional questions, please contact WiscNet NOC at __noc@wiscnet.net__ or by phone at 608-442-6761.