Date & Time of Incident: 7/29 10:42 AM Central
Duration: 172 Minutes
Technician(s): Marcus
Review Date: 8/7
Root Cause: loss of power
Brief Summary: We lost access to our onsite device at the Medford Area Public School District, after a power cycle the service restored at 1:34 PM Central.
Posted Aug 07, 2026 - 13:05 CDT
Resolved
Hello,
The Wiscnet NOC observed alarms clear and services restore on 7/29.
Posted Aug 07, 2026 - 12:58 CDT
Update
Hello, Our device has recovered and we are now able access our device. However, we are still seeing the handoff port down at this time. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0982.
If you have any additional questions, please contact WiscNet NOC.
Posted Jul 30, 2026 - 10:42 CDT
Identified
The WiscNet NOC has lost access to our device for Medford Area Public School District at 10:42 AM CST on 7/29/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0982.
If you have any additional questions, please contact WiscNet NOC.
Posted Jul 29, 2026 - 10:49 CDT
This incident affected: TEACH - Milwaukee (Medford Area Public School District).