INC0354667 Large scale outage impacting multiple members
Resolved
All members members connections remain stable. The outage was caused by a broadcast storm caused by a loop in the network. Once this was resolved, we also saw improvements on widespread packet loss issue, which has been an ongoing issue for a small subset of members - we are tracking the packet loss issue on this Status Page: https://status.wiscnet.net/incidents/t7408mmn5gmq
Posted Apr 11, 2024 - 16:10 CDT
Monitoring
The transport provider isolated multiple potential sources of the problem and corrected each. Their team and WiscNet observed sustained recovery of all affected sites. We will continue to monitor for stability and will re-engage with the provider if issues resurface.
Posted Apr 05, 2024 - 23:30 CDT
Identified
The transport provider has identified an issue on their network causing a core interface to shutdown, they are attempting to resolve the root cause.
Posted Apr 05, 2024 - 19:27 CDT
Update
Changed the status to critical, added sites which needed components created. Noting GLS (TEACH Network NOC) has ticket 10137563 open for this incident. We are working with GLS and AT&T to identify the issue and will provide updates as they become available.
Posted Apr 05, 2024 - 16:01 CDT
Investigating
WiscNet is investigating an outage impacting a large number of members. A cause has not yet been identified, but all affected members connect using the TEACH network. We will provide updates here as we get more information.
Posted Apr 05, 2024 - 15:45 CDT
This incident affected: Algoma School District, All Saints Catholic School - Berlin, Arrowhead UHS School District, Beecher-Dunbar-Pembine School District, Brighton #1 School District, Cambria-Friesland School District, Catholic Memorial High School, CESA 1, CESA 6, CESA 9, Crivitz School District, Deerfield Community School District, East Troy School District, Edgar School District, Edgewood High School, Elcho School District, Ellsworth Community School District, Erin School District, Freedom Area School District, Geneva J4 School District, Good Shepherd Lutheran School, Goodman-Armstrong Creek School District, Green Lake School District, Hartford J1 School District, Horicon School District, Hortonville Area School District, Kewaunee School District, Kimberly Area School District, Kohler School District, Lac du Flambeau #1 School District, Lake Country School District, Lake Mills Area School District, Linn J6 School District, Living Hope Lutheran School, Manitowoc School District, Marquette University High School, Merton Community School District, Milton School District, New London School District, Nicolet UHS School District, Norris Academy, North Lakeland School District, Northland Pines School District, Paris J1 School District, Phelps School District, Port Washington-Saukville School District, Poynette School District, Princeton School District, Racine Lutheran High School, Richmond School District, Rio Community School District, Rock Prairie Montessori, Sacred Heart of Jesus and Mary School, Sacred Heart School of Theology, St. Catherines High School, Sheboygan Falls School District, Shoreland Lutheran High School, Sturgeon Bay School District, Swallow School District, Tigerton School District, Union Grove J1 School District, Union Grove UHS School District, Waterloo School District, White Lake School District, Whitefish Bay Dominican High School, School District of Wild Rose, Winter School District, Wisconsin Center for the Blind and Visually Impaired, Wisconsin School for the Deaf, and Wrightstown Community School District.